Public Service

4.0
282 reviews
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$30 and under
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American
A dynamic community gathering place, Public Service is a casual-yet-sophisticated restaurant with a menu honoring the Gulf Coast’s hard-working fishermen and farmers. Our chefs prepare contemporary cuisine in an open-display kitchen highlighted by a modern raw bar and open-flame rotisserie.

Join us for a relaxing meal with family or friends, a quick bite in our bar or pull up a stool at the open kitchen to experience a meal guided by our chefs. At Public Service, the recipe is simple: combine confident Southern hospitality with a menu that allows the ingredients to speak for themselves.
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Private Dining

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What 282 People Are Saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
4.0based on recent ratings
4.2
food
3.9
service
4.2
ambience
3.8
value
Noise · Moderate
71% of people would recommend it to a friend
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NS
New Orleans
34 reviews
Dined 6 days ago
Overall 5food 5service 5ambience 5

We had pre-symphony dinner Saturday night. Everything we ordered from cocktails to appetizers and entrees was expertly prepared and delicious. It’s abundantly clear the staff enjoy what they’re doing and want to share their exceptional food with you. We had a gin cocktail with a delightful shrub and a bourbon cocktail that was smoky and citrusy at the same time. Appetizers were hush puppies and crab cakes. Divine! Entrees were steak frites, rotisserie chicken and the pear salad with the day’s fresh catch. Without exception, everything that came to our table was beautiful and delicious. We will be back for Easter!

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EO
Mississippi
1 review
Dined on March 28, 2019
Overall 5food 5service 5ambience 5

This was our first time eating at Public Service and we will definitely return. Perfect location for dinner before theater. Food was excellent and staff was very knowledgeable and friendly.

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x
Chicago
7 reviews
Dined on March 28, 2019
Overall 4food 5service 3ambience 3

The food was excellent. The service was satisfactory. It is a bit noisy because the front half of the restaurant is the bar.

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SS
San Francisco
1 review
Dined on March 28, 2019
Overall 1food 1service 1ambience 2

I have been to public service in the past and it was delicious and the service was outstanding!! Flash forward about 1 yr and the food and service are sub par, it is now typical hotel fare and cater waiter service. Everything was deep fried and just a grease ball. I can’t say anything about the service because there was None. Ugh!! I hate when a good place goes bad!!

Public Service
Responded on March 30, 2019

Thank you for taking the time to leave honest feedback. We are disappointed to hear that your experience fell so far short of your previous visits. Please know that you comments are being taken seriously and have been shared with the culinary and management team. Please let reach out to me directly at 504-962-6520 to discuss your experience. Brian Weisnicht General Manager

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SF
New Orleans
6 reviews
Dined on March 24, 2019
Overall 4food 5service 2ambience 4

Really good food with good flavor and great cocktails to pair. Seemed understaffed because our server disappeared for awhile. When she returned, part of our table of 4 food was delivered but 2 entrees were not. The server disappeared again for a longer time. We asked the maître d for assistance who found our server and the 2 missing entrees which had been prepared for some time and were consequently not hot when delivered. Will definitely visit again as I think any place and anyone can have an "off" day. As mentioned the food taste and presentation otherwise was fantastic.

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T
Tampa
1 review
Dined on March 16, 2019
Overall 5food 4service 5ambience 5

Our server was very friendly, well-versed, helpful and nice. Our drink orders came out quickly. Our entrees came out quickly, as well. I ordered the Shrimp and Grits and was quite satisfied. Everyone finished their meals with the exception of my friend who ordered the crab cake. She wasn't that impressed. The gumbo was good according to the other guest. The ambiance was very grown and upscale. I loved it. I would recommend this place to other diners.

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P
New York Area
15 reviews
Dined on March 15, 2019
Overall 4food 5service 5ambience 3

Great food! Ate in the Bar and the Server was “top shelf!”

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OT
Baltimore
2 reviews
Dined on March 14, 2019
Overall 2food 2service 2ambience 4

Had dinner on a Thursday evening around 8:30pm. There was one waiter for the whole restaurant and he seemed to be overwhelmed. We ordered the Blood Orange Wallbanger - but they didn’t have the blood orange and substituted regular orange juice, and it was nothing like a Harvey Wallbanger. The food was mediocre and overpriced.

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NT
New Orleans
1 review
Dined on March 12, 2019
Overall 4food 5service 3ambience 5

Food and cocktails were SO GOOD! Will definitely be back for that! Service, however, was lacking. Our waiter was super nice, just not quick and efficient. Our drinks sat at the bar for quite some time before they were finally brought to our table and food order finally placed. Kitchen was quick to bring out food. Server was not great with time management and it was not busy.

Public Service
Responded on March 14, 2019

We are thrilled you enjoyed your food and cocktails! We apologize for the service issues you encountered and your concerns are being addressed. The team looks forward to serving you again soon.

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OT
New Orleans
14 reviews
Dined on March 10, 2019
Overall 5food 5service 5ambience 5

Food was great, fast friendly service, clean and great music - definitely coming back for another brunch time

Public Service
Responded on March 14, 2019

Thanks for the great feedback. We have live jazz during brunch every Sunday from 11am to 3pm. Come back and see us soon!

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OT
Houston
1 review
Dined on March 9, 2019
Overall 2food 3service 2ambience 4

This was a very different experience than I was expecting for my 51st birthday celebration. My husband had a good seafood meal and appetizer. My steak was very overcooked and I had to send it back (I NEVER send anything back). Even though the hostess acknowledged my birthday, the waiter never did. He told me to lie next time I come and I'll get a free dessert. Not exactly a place I'd recommend. Happy Birthday to me.

Public Service
Responded on March 14, 2019

Thank you for the honest feedback. We apologize for the issues you had with your meal and your service. It is disappointing to hear that we fell so far short of expectations. I have shared you comments with the team and they will be addressed. We appreciate you business.

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RF
Houston
5 reviews
Dined on March 9, 2019
Overall 4food 5service 3ambience 4

It wasn’t a special occasion, just a dinner while on vacation. However there were four huge parties/tables including a rehearsal or wedding dinner that stole the good service that we had at the initial part of the meal.

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S
1 review
Dined on March 3, 2019
Overall 1food 2service 1ambience 2

When we arrived, the restaurant was probably half full. After being seated, we waited approximately 10 minutes for a waiter. He took our drink orders & approximately 20 minutes later, we received our drinks (which were not the correct drinks). In the meantime, there were several servers standing around laughing & talking amongst themselves. Our food also took at least 45 minutes to arrive & one order was wrong & had to be returned. The food was mediocre at best. There was never any apology for the delays nor did anyone seem eager to be working. Will not return to this place.

Public Service
Responded on March 6, 2019

We are sorry to hear that your experience fell so far short of expectations and hope that you accept our sincerest apology. I have shared these comments with the team and your concerns will be addressed. Please know that this is not our standard and we appreciate your business.

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AB
San Francisco
1 review
Dined on March 3, 2019
Overall 3food 5service 1ambience 4

The menu was absolutely fantastic. I would go there again despite the poor service. Our waitress in particular just seemed like she didn't want to be there. We had to wait a long time for her to bring us more water (the glasses were a little small so we need a refill frequently). If I remember correctly she refilled our waters once over a long time span. The food we ordered was salty, perfectly salty, but we were thirsty. Then we waited a long time for our bill. After we got our bill I think we waited something like 10-20 minutes before she picked it up again and took our card.

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OT
1 review
Dined on February 28, 2019
Overall 5food 5service 5ambience 5

Everything was wonderful! Effie was our waitress. She was top notch as well as each and every staff member we encountered!

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MM
Washington DC
5 reviews
Dined on February 24, 2019
Overall 4food 5service 5ambience 4

Excellent dining experience, my second visit. I was thoroughly pleased, but, just a bit disappointed due to the menu change where the baked whole fish previously offered was no longer available. Aside from this minor item, an excellent experience. The food was freshly prepared and served hot. When my wife's order required modification, the change was handled with a smile and focus on customer service/customer satisfaction. The service was outstanding and made the dining experience extra special. Our server, Shaunte B., was a delightful and attentive professional. She took the time to explain the meal offerings, thoughtfully accepted special requests from our table and she performed amazingly well given she was both the hostess and server for multiple diners. Shaunte remained calm, cool and engaging and provided exceptional service even though she was clearly over-extended, due to staffing shortages at the restaurant. Overall, an excellent dining experience, that was enhanced by exceptional service and equally excellent food!

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TN
New Orleans
12 reviews
Dined on February 24, 2019
Overall 2food 4service 1ambience 4

They need to remove service from their name, the service was terrible. Only 2 tables and we couldn’t get anything we asked for. It took a few minutes to get seated and then 5 minutes before our waitress asked for our drinks. Then we ordered our food and I watched as my plate sat under the lamp for 5 minutes. No one ever came to check on us during the time we were there. There was a Manager and 3 waiters and 2 cooks and the service was terrible. I liked this spot cause the food is good and the place is beautiful but I will find another breakfast spot.

Public Service
Responded on February 26, 2019

Thank you for taking the time to leave honest feedback. We are disappointed to hear that your experience fell so far short of your expectations and our standards. Please know that you comments are being taken seriously and these issues are being addressed.

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D
New Orleans
15 reviews
Dined on February 14, 2019
Overall 4food 4service 5ambience 4

Great food, service, ambience. Bartender in lobby, Sofia, very friendly and knowledgeable. Will return and highly recommend.

Public Service
Responded on February 17, 2019

Thank you for taking the time to review your experience. We are glad you enjoyed everything and we look forward to serving you again soon.

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G
New Orleans
27 reviews
Dined on February 14, 2019
Overall 4food 5service 4ambience 4

Delicious meal. Since it was Valentine’s had to order from the Valentine’s menu. Was not aware regular menu would not be available. Food was outstanding, but disappointed since unable to order food planned.

Public Service
Responded on February 17, 2019

Thanks for celebrating Valentine's Day with us! We are thrilled to hear that you enjoyed Chef Neal's special menu. We offer special menus for most holidays. Come back and see us soon to try our regular menu.

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OT
New Orleans
2 reviews
Dined on February 8, 2019
Overall 5food 5service 5ambience 5

Best meal we have had in a long times

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KG
Tallahassee
6 reviews
Dined on January 27, 2019
Overall 5food 5service 4ambience 5

Delicious breakfast on a Sunday morning. Staff was attentive and efficient. We will definitely go back!

Public Service
Responded on February 17, 2019

Thank you for your comments. We are excited to hear you enjoyed your breakfast. Stop by for our Jazz Brunch every Sunday afternoon!

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D
Houston
31 reviews
Dined on January 22, 2019
Overall 5food 5service 5ambience 5

Best pancakes ever! Great service, atmosphere and food!
The chef came to meet us and see how we liked everything. Highly recommend!

Public Service
Responded on February 17, 2019

Thanks for the great review! We are thrilled to hear you enjoyed your experience.

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OT
New Orleans
2 reviews
Dined on January 20, 2019
Overall 5food 5service 5ambience 5

Ran in after a Saints game had a great meal!

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OT
Milwaukee
1 review
Dined on January 20, 2019
Overall 1food 4service 1ambience 2

Service was REALLY slow

Public Service
Responded on January 21, 2019

We apologize for the slow service that you received. Please reach out to me directly to discuss your experience. bweisnicht@nopsihotel or 504-962-6527. I look forward to speaking with you. Brian Weisnicht General Manager

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CB
New Orleans
1 review
Dined on January 19, 2019
Overall 4food 4service 4ambience 4

Had a GREAT anniversary celebration!! Food was good, service was attentive & atmosphere was eye catching.

Public Service
Responded on February 17, 2019

Thank you for spending your special night with us! We look forward to serving you again soon.

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OT
New Orleans
1 review
Dined on January 13, 2019
Overall 5food 5service 5ambience 5

Great place for brunch.

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j
New Orleans
59 reviews
Dined on January 13, 2019
Overall 4food 4service 4ambience 3

first time, will be back food good and service enjoyed hamburger for brunch

Public Service
Responded on January 15, 2019

Thanks for dining with us. We look forward to serving you again soon!

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n
New Orleans
8 reviews
Dined on January 13, 2019
Overall 4food 4service 4ambience 4

Nice place to have breakfast before the Saints game. Wait staff was very nice and attentive.

Public Service
Responded on January 15, 2019

We are glad you dined with us on game day! Come back and see us for the Conference Championship.

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TN
New Orleans
13 reviews
Dined on January 5, 2019
Overall 5food 5service 4ambience 4

Classic breakfast and a side of grits is a great Brunch meal

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GF
New York Area
7 reviews
Dined on January 1, 2019
Overall 4food 4service 4ambience 4

Very quiet on the night we were there. Good food. I would go again.

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OT
Dallas
1 review
Dined on December 30, 2018
Overall 2food 4service 1ambience 3

The service was terrible and took almost an hour to get our food. The food was good once it arrived but the long wait on drinks and food made it a bummer overall.

Public Service
Responded on December 31, 2018

Thank you for you honest feedback. We are disappointed to hear that the service you received was inadequate. Your comments regarding service and wait time have been shared with the team. We look forward to the opportunity to serve you again.

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DB
New Orleans
2 reviews
Dined on December 30, 2018
Overall 5food 5service 5ambience 5

This was our first visit, and it was a great decision. Nice atmosphere, great pancakes, and good price.

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OT
New Orleans
1 review
Dined on December 29, 2018
Overall 2food 3service 2ambience 4

Disappointed at best.

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W
Jacksonville
12 reviews
Dined on December 29, 2018
Overall 4food 5service 3ambience 4

The wait is a little longer than normal. The reason is they serve the hotel and bar. The food really good, worth the wait !

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RP
1 review
Dined on December 29, 2018
Overall 2food 3service 1ambience 4

Worst service I have had in a very long time. For the cost of their food, there’s no excuse for bad service. The food was just ok. Nothing to write home about.

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MD
New Orleans
1 review
Dined on December 28, 2018
Overall 3food 4service 3ambience 3

PS was a perfectly nice dinner, but not one I'll be talking about months from now. I might have been in a mood though, my wife had the same entree and loved it. Appetizers and cocktails were solid and they were accommodating to my food allergies. All in all, good, but it's a really competitive food scene out here :P

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SO
Las Vegas
17 reviews
Dined on December 26, 2018
Overall 5food 4service 4ambience 5

We found Public Service at the last minute on Open Table, since our Plan A restaurant was at least an hour wait. Yet this turned out to be a hidden gem. We loved the food (best burger I have eaten in a long time), the service was prompt, and the venue was beautiful with high ceilings and stylish lighting. I would definitely recommend Public Service.

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r
Indiana
6 reviews
Dined on December 25, 2018
Overall 5food 5service 5ambience 5

My family ate here on Christmas. The food was amazing and the staff and service were on point. I would highly recommend this place.

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OT
Tallahassee
2 reviews
Dined on December 25, 2018
Overall 5food 5service 5ambience 5

Christmas😎

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IB
Denver
7 reviews
Dined on December 25, 2018
Overall 5food 5service 5ambience 5

The food and service were both incredible. They took very good care of me and my lactose intolerance even with a special, curated Christmas Day menu.

Public Service
Responded on December 25, 2018

Thank you for spending the holidays with us!

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