Public Service

3.7
383 Reviews
$30 and under
American
A dynamic community gathering place, Public Service is a casual-yet-sophisticated restaurant with a menu honoring the Gulf Coast’s hard-working fishermen and farmers. Our chefs prepare contemporary cuisine in an open-display kitchen highlighted by an open-flame rotisserie.

Join us for a relaxing meal with family or friends, a quick bite in our bar or pull up a stool at the open kitchen to experience a meal guided by our chefs. At Public Service, the recipe is simple: combine confident Southern hospitality with a menu that allows the ingredients to speak for themselves.

Click on our virtual tour to step inside Public Service! https://visitingmedia.com/tt8/?ttid=nopsi-hotel-icms#/3d-model/0/1?b11t0=1&a10ph=1&i2d0a=1&j2ck2=1
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Private Dining

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Safety precautions

Cleaning & Sanitizing
  • Surfaces sanitized between seatings
  • Common areas deep cleaned daily
  • Digital, disposable or sanitized menu provided
  • Sanitizer or wipes provided for customers
Physical Distancing
  • Limited number of seated diners
  • Distancing maintained in common areas
  • Extra space between tables
Protective Equipment
  • Waitstaff wear masks
  • Diners must wear masks unless eating or drinking
Screening
  • Sick staff prohibited in the workplace
What 383 people are saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
3.7based on recent ratings
3.7
food
3.7
service
3.9
ambience
3.5
value
Noise · Quiet
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Valentine7
Dallas
24 reviews
Dined on January 15, 2022
Overall4food4service5ambience5

Service was excellent. Food was pretty good. Only negative is that the menu is extremely limited. Only remember 1 appetizer option that didn’t come with dairy (cream or cheese) and that was pork ribs.

RL
RyanL
1 review
Dined on January 7, 2022
Overall5food5service5ambience5

Great food and great experience. Bree (sp?) was our server and she was amazing! Highly recommend

YN
50YearNOLANative
New Orleans
15 reviews
Dined on January 1, 2022
Overall2food3service1ambience1

There is no separation between the bar and restaurant, and the loud band in the bar meant members of our party couldn’t hear one another. The food was good, but was served out of order. First came one guest’s hot entree; several minutes later, entree salads for others; another several minutes later, the shared appetizer; and last, the salad for the guest with the hot entree. Just not at all what we’d hoped for as a pre-theater dinner for a family holiday celebration.

OT
OpenTable Diner
Nashville
1 review
Dined on December 31, 2021
Overall4food3service3ambience2

It was New Years Eve. They had a special menu which wasn’t all that great. The special menu was also not given or posted anywhere on social media in advance so customers literally had no idea what they were getting into. Not that the food was bad. It was Ok but the selections were lacking. Not a single beef or pork option. A beef Wellington or center cut pork loin chop would have gotten a better rating from me, even if it didn’t taste good. Personally I would have preferred to choose off of the regular menu. There weren’t even enough customers there to warrant a special NYE menu. I will try it again, but I’m going on a day where I can choose what I want. Last note… my specialty cocktail for the evening was basically gin, pickle juice & pickled green beans.

PK
PetraK
1 review
Dined on December 31, 2021
Overall1food2service1ambience1

Unfriendly waitress, cold vegetables, no tablecloth, no reference to New Year‘s Eve in the restaurant, disappointing ambience

OT
OpenTable Diner
1 review
Dined on December 31, 2021
Overall1food2service1ambience2

Terrible experience. We made a reservation for New Year’s Eve dinner and were assigned a table that was very uncomfortable for 3 people. We requested a change and were explained that all tables were reserved. Lie: during the entire night most tables were empty. The service was awful: we had to request silverware and were given plastic forks and knives. There were no spoons for the soup and had to request them too. We were brought bread and butter (late, after the first course) and we had to ask again for plates for the bread. I guess we were expected to spread the butter on the table? Who knows. The wine bottle was already opened and served without having the chance to taste it. The tomato soup was bottled tomato sauce just heated up. The servers were amateur and clueless. At this point, we just gave up. The manager was rude and the maître d (if he could be called so) had an arrogant attitude. In summary, stay away from this place. You just will be disappointed over and over. $450 thrown down the toilet. Shameful.

LD
vipLacyD
New Orleans
20 reviews
Dined on December 31, 2021
Overall5food5service5ambience5

The food and atmosphere are great here for a quick breakfast with friends/family or for a boozy sit down brunch. I've been twice and loved both the Western Omelet and the Crab Avocado Toast. I'm looking forward to trying the Smoothie Bowl and will certainly be back.

EP
vipElbaP
Mexico City
10 reviews
Dined on December 27, 2021
Overall5food5service5ambience5

Gran lugar, buena atención, excelente para desayunar.

Report
PD
vipPaulD
Philadelphia
17 reviews
Dined on December 27, 2021
Overall4food5service4ambience5

Initially I though this was going to be another breakfast place in a hotel. I was absolutely wrong! The restaurant is located in the swanky Nopsi hotel (even stamped on their waffles!) the hotel is located in the business district of the city and is close to the French quarter. The high ceilings and light finishes give an ambiance full of daylighting. The warm tones of the brick contrast and gives a sense of warmth. The food is exquisite and the service was great! I had the pont chartraine Benedict and the seafood is so fresh and tasty topped with a shrimp creole sauce. The Nopsi branded waffle is perfect! I love the fact that they branded the name of the hotel and put the berries in the waffle pockets! It is crispy on the outside and perfectly cooked but the inside is so soft and fluffy. The reservation was so easy to make so definitely a great breakfast spot!

OT
OpenTable Diner
Dallas
1 review
Dined on December 2, 2021
Overall2food2service3ambience2

I only had water. The menu was very limited and consists of pork. I ended up going to another restaurant around the corner.

RS
vipRaiS
Washington DC
14 reviews
Dined on November 26, 2021
Overall2food2service1ambience2

Service was really bad and food was average. Don’t recommend unless you’re staying at the hotel or it’s the only reservation you can get. Pretty limited menu too

OT
vipOpenTable Diner
New Orleans
1 review
Dined on November 20, 2021
Overall5food5service5ambience5

Excellent service. Great food. This was our go to place for dinner and we were disappointed when they had to close for Covid-19. Very glad they are back. Will definitely be back.

JH
vipJanH
San Diego
4 reviews
Dined on November 12, 2021
Overall3food2service5ambience4

The staff was friendly and helpful and the place is pretty; the food was bland esp the Brussels sprouts. We had red fish and it was just fish and terribly disappointing.

CW
CherylW
New Orleans
2 reviews
Dined on September 24, 2021
Overall2food2service4ambience2

The restaurant was visually appealing and clean. The waitress/bartender was friendly, helpful, and attentive. The boudin balls and mushroom soup was very very good. We were very disappointed with the entree selections on the dinner menu. It was very limited and there was nothing exciting about it. We settled on the turkey sandwich and Cobb salad. I’ve had better at subway. We should have stopped with the appetizer and soup.

OT
OpenTable Diner
1 review
Dined on August 20, 2021
Overall5food5service5ambience5

Visiting from Memphis, TN to meet up with friends. We had a great time.

FN
FourNonBlondes
Atlanta
2 reviews
Dined on July 31, 2021
Overall2food2service3ambience4

Public Service needs a PSA. Don't go. I think the concept is good, but I feel for their staffing issues- amid these CoVid days. Food isn't up to par especially with the service lacking. Hope they can get it right.

OT
OpenTable Diner
New Orleans
10 reviews
Dined on July 30, 2021
Overall5food5service5ambience5

Great atmosphere and fun experience. Food was terrific. We appreciated the service as well.

OT
OpenTable Diner
Austin
4 reviews
Dined on July 4, 2021
Overall2food2service3ambience3

This a hotel restaurant with a menu of standby room service items. Service was cordial but slow.

OT
OpenTable Diner
Baton Rouge
8 reviews
Dined on June 6, 2021
Overall5food5service5ambience5

Enjoy food and service

OT
OpenTable Diner
New Orleans
1 review
Dined on June 4, 2021
Overall5food4service5ambience5

Our server was as so good!

m
vipmiket
New Orleans
8 reviews
Dined on May 21, 2021
Overall3food3service4ambience3

solid hotel food. service attentive and drinks were great.

c
cremebruleelover
E. Tennessee
4 reviews
Dined on May 21, 2021
Overall3food3service4ambience4

The food is okay but not worth the price. The atmosphere could be good but it was basically empty on a Friday night.

SG
vipStefG
Columbus
6 reviews
Dined on May 20, 2021
Overall4food4service3ambience3

It was okay. Didn't have enough staff. Food was decent

KR
KRob
Houston
9 reviews
Dined on May 15, 2021
Overall3food2service3ambience3

I felt this wasn’t true “New Orleans” food/recipes. It tasted like what people nor from NoLA feel creole food should be.

OT
OpenTable Diner
New Orleans
1 review
Dined on May 8, 2021
Overall2food3service3ambience3

Mother’s Day Brunch

OT
OpenTable Diner
Chicago
5 reviews
Dined on April 24, 2021
Overall3food3service3ambience1

There was no one else at the restaurant. There was no sparkling water. Food took too long considering the empty restaurant. The food was mediocre at best.

IW
IrvinW
New Orleans
7 reviews
Dined on April 18, 2021
Overall2food2service5ambience3

Great server, very accommodating. Now on to the food. Serving a 20 oz draft in a plastic cup for table service, please invest in or use glassware. Only one slice of toast w/ breakfast, normally served two slices cut diagonally. The oatmeal was bland and dry. Consider cinnamon/banana etc.”-

OT
OpenTable Diner
Orlando
1 review
Dined on April 9, 2021
Overall1food1service1ambience1

They weren’t even open for our reservation.

S
Sara33
New York Area
3 reviews
Dined on April 4, 2021
Overall3food3service3ambience3

I booked here for Easter brunch for my family with 2 adults and 2 kids. They did nothing to make it special for Easter. The restaurant was mostly empty, not the vibe I was expecting.

DL
vipDanielL
San Francisco
1 review
Dined on March 28, 2021
Overall1food3service1ambience3

We made a reservation for 11:30 and arrived a few minutes early. There were a couple of people behind the bar and another employee running around the restaurant. We waited at the reception stand for several minutes and were never acknowledged with a simple “be right with you.” (FWIW: We understand when employees are busy. You can only do so much at once. But good customer service requires employees to at least acknowledge their customers).

Finally, another person came in. He was an employee and ask in a hurry. But we were ready to leave at this point, so we got his attention and told him we had a reservation. He said, “I’m sorry, we are so short-staffed today.” That was a bad sign, and we said as much. We asked them to cancel the reservation and decided to go elsewhere.

They never canceled the reservation, nor could I cancel on Open Table at that point. And because I couldn’t cancel on Open Table, I was unable to make a new reservation elsewhere. We had chosen to go to MoPho, a place I’ve wanted to go to before. There were tables available for every seating, so we just drive there. In that 30 minutes, all their tables booked up. We eventually ate at another nice restaurant, but thanks to the Public Service experience, we not only didn’t eat at Public Service (we’d been there a few times before, just not for brunch), but we also were unable to dine at MoPho.

I assume that Open Table members get rated for whether or not they show up for their reservation. We have never been a no-show, until now. Even though we showed up and couldn’t get service.

Note to Public Service: If you cannot handle the workload with the staff you have, face the fact that you will have to serve fewer people. If you are having trouble hiring quality people, increase their wages.

OT
vipOpenTable Diner
New Orleans
45 reviews
Dined on March 20, 2021
Overall3food3service2ambience3

Soup was very salty!! Service very slow

TK
TKIUTM
New Orleans
15 reviews
Dined on March 19, 2021
Overall3food2service4ambience3

We had a less-than-great experience here. We chose Public Service because we had two teens with us and the menu looked varied enough to please everyone and the space is dramatic and impressive from the street. After some initial confusion about where to check in and where we would be sitting, we were a little rattled. The fact that only a few other tables were occupied when Open Table said there was limited availability was also confusing. For a while, we actually questioned whether the restaurant was even open. We had also read about the open show kitchen with counter seating, but there was no activity whatsoever in that area. The waitress later told us they didn't use it. We did eventually get settled and ordered dinner, but things did not improve. Of the starter and four entrees we ordered, only the starter - boudin balls - was close to restaurant quality. Everything else was either very basic in quality and presentation or downright bad. The pizza was the worst of all. It was on a dense flavorless crust that was almost certainly from a package of frozen pre-made crusts. It was not fully cooked through. The toppings were basic. It was worse than a lot of frozen grocery store pizzas I have had in the past. Our daughter had a hamburger that was not special in any way. It was what anybody could pull off in their kitchen on a weeknight with ingredients on hand. The overall impression was of average bar food that someone in the back was just heating up. The one bright spot was the waitress who was friendly and worked hard running around as the only waitress working the dining room and as one of the two bartenders. I'm hoping that this was all just pandemic-related and temporary. The location in the heart of the CBD and the impressive room may be enough to justify trying them again later, but only after reading some positive reviews! Our experience was not completely terrible, but it was not worth what we spent or the use of one of our dinner nights in New Orleans.

SP
vipShaunaP
Houston
6 reviews
Dined on March 19, 2021
Overall4food4service5ambience5

Went around 2 pm on a weekday.

JD
vipJohnD
New Orleans
9 reviews
Dined on March 13, 2021
Overall4food4service4ambience4

Very nice venue for Breakfast if you are in the Central Business District of New Orleans

OT
OpenTable Diner
Tampa
1 review
Dined on March 12, 2021
Overall5food5service3ambience5

Really great pizza!!

M
vipMichael
Philadelphia
20 reviews
Dined on March 5, 2021
Overall3food3service3ambience2

Average at best

SK
SarahKay
1 review
Dined on February 14, 2021
Overall5food5service5ambience5

The food was phenomenal and the Sangria I recommend to EVERYONE! It all was delicious and a lovely Valentine's lunch.

LL
vipLoriL
New Orleans
17 reviews
Dined on February 14, 2021
Overall5food5service5ambience5

This beautiful restaurant is located in the NOPSI Hotel. We enjoyed brunch during Covid Mardi Gras so it was unusually quiet. Our server was also the bartender and did a wonderful job. Drinks were great and food was excellent. We hope to try lunch or dinner another time. Covid precautions were excellent. This would be a great place for a date or special occasion.

OT
OpenTable Diner
New Orleans
2 reviews
Dined on December 25, 2020
Overall5food5service5ambience5

We had our Christmas dinner 2020 here. The food was excellent! Beyond our expectations! The smoked salmon appetizer was the best on the menu but everything was so tasty and great. Portions we hearty as we could not finish everything. We had great service with refilling our water and the server checking on us. We were blown away by everything. It wasn’t super busy, seated right away. We thought perhaps because I’d Christmas and limited restaurants were open we would have to wait, well we did n’t. The styling of the restaurant was so sophisticated but comfortable. We are so happy to have spent our Christmas there! Highly recommend!!!! Thank you PS!

CL
vipCesLSU
Washington DC
55 reviews
Dined on March 14, 2020
Overall5food5service5ambience5

Julian was excellent! The food was prepared perfectly and we had a nice time as usual at Public Service!

FAQs

Public Service offers takeout which you can order by calling the restaurant at (504) 962-6527.

Public Service is rated 3.7 stars by 383 OpenTable diners.

Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable. Due to local restrictions, this restaurant may not be accepting reservations at the moment.

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