Prime Steakhouse Niagara Falls

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1. KB

   KathyB

   Detroit

   25 reviews

   4.0

   25 reviews

   Dined 1 day ago

   overall4food4service5ambience3

   Calamari. Appetizer was generous portion and very good. Caesar salad was typical. Beef tenderloin steak was tender but not much flavor. Scallops were plentiful and very good. Sides were enough to share. We shared the cheesy potato and cauliflower recommended by our server. It was very good. We were surprised by a complimentary dessert for our anniversary. The cheesecake was delicious and very different than your ordinary cheesecake. Would recommend.

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2. GT

   GiannaT

   West Palm Beach

   7 reviews

   vip
   5.0

   7 reviews

   Dined 1 day ago

   overall5food5service5ambience5

   My husband and I came here for our Anniversary dinner, and had a great meal and beautiful view of the falls!

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3. CH

   CathyH

   Philadelphia

   1 review

   1.0

   1 review

   Dined 2 days ago

   overall1food4service1ambience2

   It was our 36th anniversary, and we were looking for a pleasurable experience to celebrate our anniversary. We chose Prime expecting the experience and food would be memorable. Unfortunately it was memorable for the wrong reason. We were extremely disappointed in the overall experience at Prime. The service was horrible and inexcusable. Our server neglected our table the majority of the night. We did not see him after our dinner was delivered. Our food came out severely uundercooked, which we understand happens, but our server never stopped to inquire. We needed to engage a manager to address the problem, which he did, but our waiter was oblivious to the situation. He dropped off a dessert menu, and never stopped back. He passed back and forth at least 6 times, never stopping for our order. We were so outraged at the lack of service, we requested the check from a supervisor. That also took over 15 minutes to get. When the server finally returned for payment he was not apologetic but blamed his poor service on our ordering a salad. While we are only visitors to Niagara Falls, we will not return here nor other Prime locations because of the experience.

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4. R

   Robert

   Ottawa

   2 reviews

   5.0

   2 reviews

   Dined 2 days ago

   overall5food5service5ambience5

   Amazing view, ambiance and dinner. The food was great, highly recommended getting a few sides and sharing. Ending dessert off with a view of fireworks over the falls was perfect.

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5. CM

   CarlyM

   1 review

   5.0

   1 review

   Dined 2 days ago

   overall5food5service5ambience5

   This was hands down one of the best steaks I’ve ever had! Will definitely go back. Great views of the Falls and nice ambiance inside restaurant. Good service and friendly staff.

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6. SC

   SonjaC

   Toronto

   1 review

   1.0

   1 review

   Dined 2 days ago

   overall1food1service2ambience2

   I drove in from Toronto with my partner to try this restaurant. Considering the price point, I was hoping for a better quality meal. We ordered salmon which was dry and under seasoned , steak which came under cooked and also had little to no seasoning. All the sides were also quite disappointing. We spent almost 400$ for our meal and I left feeling disappointed. Once we told the server about our steak he brought it back to be finished and left all the sides at the table( so we then received a steaming steak and had cold sides. I will not be returning or suggesting this place to anyone. If I could give it less than 1 star I would

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7. OT

   OpenTable Diner

   San Diego

   2 reviews

   5.0

   2 reviews

   Dined 2 days ago

   overall5food5service5ambience5

   First time to Niagara Falls area, booked this restaurant for the views. Was not disappointed! And then the food was a bonus, very good. I little pricey, but expected for the location and views.

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8. AG

   AimG

   1 review

   2.0

   1 review

   Dined 2 days ago

   overall2food3service1ambience1

   What was supposed to be a nice dinner out turned into a disaster - server sold my husband on a wagu filet mignon that they don’t have and I would have got the wagu but I don’t eat pork - when we explained this to the manager he upgraded my filet that was under cooked to the wagu for free (super nice) and told my husband tough luck they don’t have that cut and he would follow up with the server. When we spoke to the server about the mistake she took full accountability - nice. They tried to offer us a bunch of free things but when the bill came we were charged for the items we didn’t order?! We paid the bill not wanting to cause a scene but spoke with the manager again afterwards and he was apologetic because “he didn’t understand that my husband wasn’t happy with the bait and switch” … then he wanted to credit us … anyway it was supposed to be a nice birthday celebration and the food was good but it was hot as he** in there and was way to loud for a nice romantic dinner. Just our two cents - will take our $$$ elsewhere

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9. ZT

   ZacharyT

   Pittsburgh

   6 reviews

   4.0

   6 reviews

   Dined 2 days ago

   overall4food4service5ambience5

   My wife and I celebrated our anniversary. It was a pretty good experience. My wife has celiac and the waiter was very knowledgeable about gluten allergies and exceptionally accommodating. My only ding on the restaurant was that the menu options seemed limited. It didn’t have many non steak options which is fine as a steak house, but there weren’t many steak options either, especially sizes. That being said, the steak I did get was fantastic in flavor and how it was prepared, though it was a bit small. It was so good, I could have gone with 20 or even 24 oz steak. Super tasty.

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10. DV

    DayseVelloso

    Toronto

    4 reviews

    5.0

    4 reviews

    Dined 2 days ago

    overall5food5service5ambience5

    Went with my husband for a date night. It was great, the food and service were great and the view was awesome.

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11. OT

    OpenTable Diner

    1 review

    5.0

    1 review

    Dined 2 days ago

    overall5food5service5ambience5

    James was amazing

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12. OT

    OpenTable Diner

    1 review

    5.0

    1 review

    Dined 3 days ago

    overall5food5service5ambience5

    Michael was amazing. He made our anniversary dinner very enjoyable. It was our first time at the restaurant and in Canada, so this was a new experience all around. The steak was delicious and the sides were seasoned well. Michael made it extra special for us by surprising us with dessert. Which tasted heavenly. I would recommend this place and I would come back here again!

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13. a

    alanr

    New Orleans

    1 review

    3.0

    1 review

    Dined 3 days ago

    overall3food3service4ambience4

    Calamari undercooked, steaks well prepared, excellent sides - portions very generous. Desserts were great. Disappointed local wine Two Sisters not in stock. Thanks.

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14. DG

    DavidG

    Norfolk

    6 reviews

    4.0

    6 reviews

    Dined 3 days ago

    overall4food5service5ambience4

    Was our first night on honeymoon, so we decided to treat ourselves. Great table with an amazing view. Our server ( Carlee) was amazing. Led us through the menu and gave great advice on choices. The steaks were as good as we had expected, the sides were delicious. Could not fault the service or the food. Still not sure about paying almost 400 dollars for a meal ( including service and a bottle of prosecco)

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15. MA

    MarkA

    San Francisco

    1 review

    5.0

    1 review

    Dined 3 days ago

    overall5food5service5ambience4

    Our server Rowan was exceptional! They were very helpful with my wheelchair

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16. DW

    DebbieW

    1 review

    4.0

    1 review

    Dined 3 days ago

    overall4food5service3ambience4

    Watch the step! Side dishes big enough to share. Food was delicious and beautifully presented.

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17. OT

    OpenTable Diner

    Birmingham

    1 review

    5.0

    1 review

    Dined 3 days ago

    overall5food5service5ambience5

    Rowan was a very personable server.

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18. LF

    LyndaF

    1 review

    4.0

    1 review

    Dined 4 days ago

    overall4food5service4ambience3

    Carly was very attentive with service. Be aware steaks are a la carte with veggies being shareable. Be aware that while there is a view of the Falls that the Ferris wheel is also visible throughout the restaurant. Really good food. We missed the tablecloths that traditionally are part of a fine dining experience.

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19. OT

    OpenTable Diner

    Toronto

    2 reviews

    5.0

    2 reviews

    Dined 5 days ago

    overall5food5service5ambience5

    My husband and I were extremely pleased with the quality of food, the service, and the entire experience. The atmosphere was breathtaking and certainly we will be returning on our next trip to Niagara Falls. This has to be the very best dining experience in the area. A must do stop for anyone visiting the Falls

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20. C

    Candygirl

    Philadelphia

    7 reviews

    5.0

    7 reviews

    Dined 6 days ago

    overall5food5service5ambience5

    My husband and I were celebrating our 27th anniversary at the Falls. We chose Prime Steakhouse for our special night. James, our waiter, was fabulous! The ambience, food, seating were equally perfect! Thank you James for making our night even better!

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21. JM

    JaceM

    1 review

    4.0

    1 review

    Dined on September 18, 2022

    overall4food4service4ambience4

    Very expensive for what it is. Food was great and service was as well but the keg is a much better value with better food and menu

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22. a

    annaw1978

    London

    17 reviews

    vip
    3.0

    17 reviews

    Dined on September 18, 2022

    overall3food3service3ambience3

    The food was good but so EXPENSIVE!! Service was a bit slow too. Really noisy diners all around us. One couple having a row about religion !

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23. OT

    OpenTable Diner

    New York Area

    1 review

    5.0

    1 review

    Dined on September 18, 2022

    overall5food5service5ambience5

    Wife and I had an amazing honeymoon experience here! Steaks were seasoned and cooked flawlessly, sides were fantastic and baked Alaska for dessert was the perfect finishing touch. We were overly dull but could not stop picking at our plates! Staff - from host to servers - were friendly and timely with all requests, refills, etc. We requested a table with a falls view and were not disappointed! Would absolutely recommend and will certainly be returning soon.

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24. OT

    OpenTable Diner

    Toronto

    1 review

    2.0

    1 review

    Dined on September 18, 2022

    overall2food1service4ambience4

    Food was cold and not worth the price… I would’ve rather ate at a different restaurant! Overpriced and gross

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25. BY

    BelindaY

    Tampa

    2 reviews

    5.0

    2 reviews

    Dined on September 17, 2022

    overall5food5service5ambience3

    This is a wonderful restaurant. Food is amazing and the view, if you're lucky, is breathtaking. Unfortunately, you don't always get the view. But the Baked Alaska is worth the trip every time!

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26. TG

    TheGodess

    Toronto

    14 reviews

    vip
    3.0

    14 reviews

    Dined on September 17, 2022

    overall3food3service2ambience4

    The Place was very nice great view of the falls and area. The sever was well trained at his job but over all service was so slow we lost our appetite by the main taking 2 hours to recive it. Our cost was around $320 plus gratuity. Nice to try but probably would not return due to lack of service or care. Couldnt even get pepper or a fork, just not there for this tier of restaurant. Total dinner time was just over 3h .. too long

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27. AS

    AndrewS

    Yorkshire

    2 reviews

    4.0

    2 reviews

    Dined on September 17, 2022

    overall4food4service5ambience5

    It's a steakhouse and my wife's steak was very good. I had scallops and these were good, but not outstanding. The sides were pretty ordinary though and the béarnaise sauce lacked flavour. Our waiter was great and the setting was impressive, so we enjoyed the meal.

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28. BK

    BarK

    Toronto

    6 reviews

    5.0

    6 reviews

    Dined on September 16, 2022

    overall5food5service5ambience5

    Food was yummy as always, service was outstanding!!

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29. JS

    JanicaS

    New England

    5 reviews

    5.0

    5 reviews

    Dined on September 16, 2022

    overall5food5service5ambience5

    Excellent food, excellent service. Highly suggest you save room for the baked Alaska. Best I have ever had. View of the falls was amazing.

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30. CJ

    CynthiaJ

    1 review

    4.0

    1 review

    Dined on September 15, 2022

    overall4food4service4ambience5

    We celebrated our anniversary at Prime and the food was delicious and view of the Falls was outstanding. I’m not a fan of ala cart so thought the value was a little less than expected.

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31. CB

    CraigB

    New York Area

    11 reviews

    vip
    3.0

    11 reviews

    Dined on September 15, 2022

    overall3food2service3ambience2

    Overall I was disappointed in Prime. I figured as the #1 restaurant in Niagara Falls that it would be a perfect place to celebrate our anniversary. I specifically called twice prior to ensure a good table for a nice romantic dinner. When we arrived they sat us at a table where the entire glass pane was covered with condensation. REALLY? I asked to move which they accommodated but then went to a table that only one of us could see the falls. I had to over look the roof of the adjacent building. When a decent table opened up with a nice view I asked to move yet again. Finally the right table after three tries. YAY! Now for the food….it was ok. The temperature was Luke warm at best. Honestly, it’s not worth the price for what you get. I’ve been to other Primes and the food has always been great but this one just didn’t hold up to the Prime name.

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32. JH

    JennH

    Greensboro

    3 reviews

    5.0

    3 reviews

    Dined on September 15, 2022

    overall5food5service5ambience5

    This restaurant was delicious. It had a beautiful view and the steaks were cooked perfectly. It was perfect for our honeymoon!

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33. PR

    PRIETOF

    1 review

    1.0

    1 review

    Dined on September 14, 2022

    overall1food3service2ambience1

    Too much time until the meat arrived at the table. Very slow service

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34. BT

    BrunoandTerri

    1 review

    5.0

    1 review

    Dined on September 14, 2022

    overall5food5service5ambience5

    Everything was exactly what one would expect and hope for: the incredible food, the impeccable service, the magnificent views, and the ambience made us feel deeply satisfied and grateful for the whole experience. James, our server was friendly, efficient and accommodating, yet not sycophantic--he is the genuine article. We would go so far as to ask to be seated in his section the next time we go. We can hardly wait to return..

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35. OT

    OpenTable Diner

    Chicago

    1 review

    5.0

    1 review

    Dined on September 14, 2022

    overall5food5service5ambience5

    料理もおししい。サービスも良い。

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36. OT

    OpenTable Diner

    Toronto

    1 review

    1.0

    1 review

    Dined on September 14, 2022

    overall1food1service3ambience3

    We ordered the 16 Oz Prime Steak and it was awful. It smelled really disgusting and tasted like a meat which has been out of refrigerator for few days. Overall I had a unsatisfactory experience at this restaurant.

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37. LG

    LauraG

    Minneapolis

    12 reviews

    3.0

    12 reviews

    Dined on September 13, 2022

    overall3food3service3ambience4

    Too few servers to adequately meet customers expectations for a five star restaurant. When ordering sides that are meant to share, it would be helpful for servers to let customers know that a particular side comes with their entree so they don’t waste food by ordering more. How much asparagus can a person eat? It felt like servers were too rushed (which makes customers feel rushed) to provide quality service. The food was good, not great. The dessert pudding was fabulous.

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38. KL

    KristineL

    1 review

    5.0

    1 review

    Dined on September 13, 2022

    overall5food5service5ambience5

    The whole experience was wonderful. The food from start to finish was perfect, watching the falls from the window was a perfect setting and at night the colors were beautiful. I would recommend to anyone going to Niagara falls for a delious meal.

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39. KW

    KennethW

    1 review

    4.0

    1 review

    Dined on September 12, 2022

    overall4food4service4ambience5

    I ordered the 8 oz wagyu. I think that the amount of rock salt on the plate was unnecessarily excessive. I'd have enjoyed it more without any. Salt can always be added but not subtracted easily. I ordered it MR. Should I order it again it will be Rare or carpacio. I discovered that MR seems over cooked for a steak of wagyu quality.

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40. v

    vanessa

    Miami

    15 reviews

    vip
    5.0

    15 reviews

    Dined on September 11, 2022

    overall5food5service5ambience5

    An exquisite dining experience with superb food, service, views and ambiance!

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