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I've gone there twice and neither time was I impressed. I gave it another try after not being happy the first time, but I won't return. First time, I ordered a filet mignon and it was over cooked and dry (asked for medium) - Second time, ordered a tomahawk ribeye steak and it came out slightly cold and lacking taste.
Very disappointed As this was an expensive meal. Waiter forgot to bring a wine and had to be reminded even though place was empty. I had surf and turf. Lobster tail was dry as a bone and lamb chops were fatty and burnt.
We waited ten minutes for our cappuccinos and then were told the machine was broken
One of the worst meals I have had in a while
Food was excellent. Had the bone in rib eye. Cooked to perfection. Service was great. Highly recommend
Food and service were excellent but I found the restaurant quite noisy .
Great meal! Our Waiter was terrific , up to the part where our steaks came out and they forgot our sides. 10 minutes later.... otherwise, all was great!
O.M.G. Prime rib was to die for !!
The food was excellent and the service very friendly and accomodating.
Love a local place that has outstanding food and has a a beautiful and sophisticated atmosphere!
Wine was great, best oysters I’ve ever had, wonderful service
Had an enjoyable lunch with Wonderful and attentive service....
Second time to Prime House and I must say the service continues to disappoint.
On a relatively quiet Sunday night, our waiter was lost. We should not have to wait as long as we did to order drinks and then in turn again wait to order dinner. You all charge a nice coin, and for that, you need to up your service game.
With tons of staff standing around, I see no reason that food should come out in three waves vs. all at once. Food was on the table for 2-3 minutes prior to the next wave and then the final wave. We were 9 people, not 20.
Food was great, correct temperature, tasty drinks and dessert. Waitress was very nice but distracted. Meal took a lot longer than necessary since restaurant was near empty for an early Sunday brunch. Wish wait staff was more attentive.
A very nice dining experience, looking forward to a return visit.
Disappointing! On a quiet night, service was remarkably slow. Took ten minutes to get a drink order in, and another ten to receive drinks. Same with after dinner coffee. We had to go to the bar to find our server to get the bill—which was too high for poor service and just okay food. Sushi was great, entrees were good, steak tartar was filled with chunks of gristle—which made it inedible. We were excited for our first venture there but won’t be returning soon.
Wonderful experience. Amazing service. We had Chappy as our waiter and he was so kind and attentive. Will definitely see going back.
As always. Steak house perfection
I ordered the sea bass. I’ve had better sea bass at PF Chang. My husband ordered the NY strip steak and enjoyed it. For appetizer i got the octopus and enjoyed it. The food was just average in i’ve had better food for way cheaper at other restaurants.
Overpriced. Food was average.
As always delicious
We had a delicious Valentines Day dinner. The sea bass and skirt steak were excellent, and the brussel sprouts were amazing. Leave room for dessert!
Wait staff was amazing and the food was so delicious from beginning to end. The entire party of 5 thoroughly enjoyed their meal. Thank you
Service was lacking and the ambiance is more casual than fancy.
We waited for our table then the woman at the front lied and said she was calling my name. I was standing right there she never called my name. The sangria was too strong. The time between courses was excessive. 3 or 4 people can over to ask how things were but never stayed for an answer. My salad was soaked in balsamic. My husbands steak was overdone, he asked for medium it was well. My chicken was rubber. By the time we got to desert you had run out of multiple items. And the waitress did not even ask if we wanted coffee. We go to dinner 3 or 4 times a week and this was not a good experience. I really never write bad review hopefully this will help you in the future.
Criticism will help
You in the future.
Food and service were excellent
Our party of four enjoyed a Saturday evening dinner at Prime House during Long Island Restaurant Week, which offered a three-course meal at a significant savings from its standard prices. Our server was knowledgeable, friendly and attentive. We were particularly impressed with the sushi appetizer and the grilled artichoke appetizer.
Food was good although waiters and bus boys kept asking if we were done even when food just arrived at our table. Seems like if your fork is down they will bother you and interrupt your conversation. Besides that the place is nice and food good. Guess they are just trying a little too hard. I prefer Novita.
The food was great and the service extremely attentive. Plenty of parking available. I will return.
We had a wonderful time. Everyone was helpful, from the maitre d to the bartender and the wait staff.
Our server was very friendly and pleasant.
Not like it was when it first opened.
everything was very good, went on restaurant week early and the food was very good as well as the dessert
The food and service was excellent, the bar staff was friendly and inviting as well. The restaurant tables layout doesn’t make the place feel like an upscale steakhouse. I will be back.
If you are looking for delicious food you will absolutely find it here. Service was very slow. Busboy brought bread and no water. We had to ask. Waiter came and brought our drinks. Its now been almost 20 minutes. We had to stop a busboy and ask for a refill on the bread (2 pieces). Are they assuming we are “keto”? Another 20 minutes goes by before our appetizers are served. Drinks were empty we had to stop the manger for refills. One app was sushi, had to stop a busboy ask for chopsticks. Had to ask for a knife for the second app because it was taken away with the bread plate. Dinner is then served. Food is all perfection!!! Waited another 15-20 minutes to order dessert. Food was excellent, service not so much. We were not in a hurry but seriously this was too much. Will return for the food, hope the service improves.
Maybe yes, maybe no... It was a beautiful place, staff was wonderful, dishes were very artistic and well portioned.
We went during Restaurant week and had two specials. The pork chop had a great arugala salad on top, but was an ordinary flattened and breaded 'snitzel'. The filet mignon had to be returned because it was too rare, then came back perfectly pink, but seemed dry and of wedding-cater-hall quality. This left us feeling that the highlighted specials which were meant to entice us back didn't succeed . Looking at the 'real' prices seemed to say price/performance ratio not great. We couldn't complain on the effort, but couldn't rave about the result.
We went for restaurant week menu. We had heard the restaurant was not great, but went in with an open mind. My husbands sirloin was over cooked, he was brought a second beer when it was not requested, we had to ask to refill our water glasses and for ground pepper on the salad. I enjoyed my meal, but nothing special about it. Will not be rushing back.
Went for restaurant week and food was much better than first time I went there but the sliced sirloin entree had a kid sized portion. Didn’t match up between the other entree we ordered.
Decor-lovely Food-good Service-great. A return visit is in order.
We booked a reservation here during LI restaurant week for dinner. The restaurant has a modern, dim ambiance and we were greeted by a friendly hostess. The waiter was extremely personable and attentive throughout our meal. The food was delicious; notable apps included the house bacon which melted in your mouth. I tried the sliced sirloin, which had excellent flavor and the meat was cooked a perfect medium rare. My dessert was the cheesecake which had a honey drizzle which impressed me, even though I don’t have a sweet tooth. I will definitely return for another meal.
Great food and service. Drinks were very pricey and small, but they were tasty. Would definitely recommend for a friend :)
Our waiter Chappy, was awesome!