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Portico at del Lago Resort and Casino, Waterloo, NY

Portico at del Lago Resort and Casino

4.4
4.4
2412 Reviews
$50 and over
Italian
Welcome back to the award-winning Portico by Fabio Viviani! del Lago Resort & Casino has begun to accept reservations for Portico by Fabio Viviani. Reservations are highly encouraged due to limited seating capacity.

Located inside del Lago Resort and Casino, GUESTS MUST BE 21 TO DINE IN PORTICO, due to regulations on the casino floor. Once inside bask in the warm glow & Casino, hospitality paired with exceptional cuisine. Premium steaks cooked to juicy perfection, the freshest, most succulent seafood and fresh pastas are the hallmarks of success at Portico by Fabio Viviani – where the ambiance rivals the exquisitely prepared signature dishes.

Make a reservation

2 people

7:00 PM


Booked 9 times today

Dining areas

Additional information

  • Dining style
    Casual Elegant
  • Price
    $50 and over
  • Cuisines
    Italian, Steakhouse, Mediterranean
  • Hours of operation
    Dinner Thu–Sun 4:30 pm–10:00 pm
  • Phone number
    (315) 946-1780
  • Payment options
    AMEX, Discover, Mastercard, Visa
  • Dress code
    Business Casual
  • Executive chef
    Joel Mazzacone
  • Catering
    We offer space for groups as large as 40 guests in our private terrace. We offer two private dining rooms with options for price-fixed, family style, or stationed dining. Consumption and open bar options are available upon request with tailored wine pairings and cocktail creations from our in house beverage team.
  • Private party facilities
    Please inquire for any private/semi-private groups larger than 14 guests by calling our restaurant main telephone line.
  • Neighborhood
    Rochester
  • Cross street
    Located in the del Lago Resort & Casino
  • Parking details
    Hotel Parking
  • Additional
    Banquet, Bar/Lounge, Beer, Cocktails, Corkage Fee, Full Bar, Gender Neutral Restroom, Gluten-free Options, Happy Hour, Non-Smoking, Private Room, Vegan, Wheelchair Access, Wine

What 2,412 people are saying

Overall ratings and reviews

Reviews can only be made by diners who have eaten at this restaurant

4.4
4.4 based on recent ratings
  • 4.4Food
  • 4.6Service
  • 4.6Ambience
  • 4.1Value

NoiseModerate

Loved For

  • Finger Lakes

    Best Ambiance

  • Finger Lakes

    Good for business meals

  • Finger Lakes

    Hot spot

  • Finger Lakes

    Great for fine wines

  • Finger Lakes

    Romantic

  • Finger Lakes

    Good for special occasions

  • Finger Lakes

    Most Booked

2,412 Reviews
  1. OpenTable Diner

    New York Area

    4 reviews

    5.0

    4 reviews

    Dined 4 days ago

    overall5food5service5ambience5
    Great food and service. Celebrated a birthday and they made it special

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  2. donahead

    Vancouver

    5 reviews

    2.0

    5 reviews

    Dined 4 days ago

    overall2food1service3ambience4
    We have been to Portico several times and have enjoyed our experience. However, this time it was far from enjoyable. First, the hostess who seated us was not very personable. When we were seated our server took our orders. We ordered some appetizers and were greatly disappointed. The Feta and Watermelon salad had to be sent back as it did not have feta on it. The grilled peach salad was to included candied walnuts and it did not. When we brought it to the attention of the server she just laughed and said the kitchen needs to learn the menu. For our entrees we order a 1/2 order o bolognese, a full order of bolognese and the pasta and meatball. The Server repeated the order properly. When it came it was 2 full orders of bolognese. When we brought it to her attention she just brushed it off and still charged us for the full order. The 2 orders of bolognese were clearly not prepared with any attention by the staff as one order perfect and the other order looked like it was dumped into the bowl. when it came time for dessert we waited over 20 minutes because server either forgot to place the order or the kitchen did not process the order. Overall, this was a very disappointing experience yet we know they can do better. Other than a brief apology from the manager it was not to the standard one would expect from this restaurant.

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  3. PatriciaR

    West Palm Beach

    1 review

    4.0

    1 review

    Dined on November 19, 2023

    overall4food4service4ambience4
    It was our first time there! Waitress was very good and accommodating . It was our anniversary so she gave us each a glass of Italian Prosecco on the house. Food was very good. Everything A’LaCarte so it’s more expensive. Just know when you order the sides it more like family style portion size so you could save money on limited quantities. Overall it was a very nice experience and would go again.

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  4. MaryR

    New York Area

    2 reviews

    4.0

    2 reviews

    Dined on November 19, 2023

    overall4food5service4ambience5
    Love the food. The waitress was good but it was my birthday and we were expecting something to celebrate the moment. I am coming back this week to celebrate my dear friends birthday and hope she can be surprised with at least a “Happy Birthday’. Love everything else about the restaurant!!!

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  5. DavidG

    Upstate NY

    1 review

    4.0

    1 review

    Dined on November 19, 2023

    overall4food3service5ambience5
    Our waitress Brandy made our day. Michael the manager was great. Was my wife's 50th birthday and they made her feel special. Your menu and what you charge verse what you get. You need to step it up.

    Is this helpful?

  6. AnneB

    Upstate NY

    1 review

    5.0

    1 review

    Dined on November 18, 2023

    overall5food5service5ambience5
    Portico was a lovely experience. The food, ambiance and derive was top notch. We can not wait to go again. I highly recommend this restaurant for any occasion.

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  7. JoeG

    Upstate NY

    2 reviews

    4.0

    2 reviews

    Dined on November 18, 2023

    overall4food3service5ambience5
    Our server was fantastic. We Came to Delago to see a show, have diner and stay in the hotel. We were celebrating my wife's birthday. We ordered a Lobster tail. At first glance I should have realized in was completely undercooked. The outer shell was the same color as it would be coming out of the water. We were told it would be replaced. When our item was brought back I realized it was the same one that had been returned back. It was still completely undercooked. This was extreamly disappointing. My wife had never tasted lobster, this dinner was part of her birthday celebration. Our server was fantastic, I believe she was embarrassed and was extreamly apologetic. The Lobster was removed from our bill. We were greatful for our servers hospitality that we tipped her what the Lobster would have cost us. This complaint is no way a reflection on her. I would actually like to receive a phone call to discuss this further. When we checked out, we explained to the attendant what happened and he was emailing the manager.

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  8. ValerieB

    New York Area

    1 review

    vip
    1.0

    1 review

    Dined on November 18, 2023

    overall1food1service3ambience3
    What's the worst dinner we've ever had. Are veal parmesan on the bone or served raw They brought it back to the kitchen And it still came out raw We asked for the manager he said he would take it off but it was a small price to pay for the terrible terrible time we had finally after crying he took everything off the bill I should not have had to cry to have everything compensated we come a long way to go to this restaurant. This has a bad taste in our mouth I'm sorry to say You spend good money they should not have this food about the way it was especially when the manager said they've had this problem before That is poor customer service Thank you

    Is this helpful?

  9. Tony

    New York Area

    38 reviews

    vip
    5.0

    38 reviews

    Dined on November 16, 2023

    overall5food5service5ambience5
    We were greeted with enthusiasm and escorted to our favorite booth. We ordered Amos wine and we’re not rushed to order our meal. When the food came it was excellent! We truly enjoyed every bite. The service was wonderful and we truly had a wonderful time.

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  10. MeganS

    1 review

    2.0

    1 review

    Dined on November 12, 2023

    overall2food2service2ambience4
    Prime rib was so fatty it wasn’t edible. Very overpriced for the food quality.

    Is this helpful?

  11. OpenTable Diner

    1 review

    5.0

    1 review

    Dined on November 12, 2023

    overall5food5service5ambience5
    Everything was excellent except the limited menu, not sure if I’d continue to go back if menu stays as is.

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  12. TammyV

    New York Area

    3 reviews

    3.0

    3 reviews

    Dined on November 10, 2023

    overall3food5service4ambience3
    We booked this restaurant weeks in advance for a birthday dinner only to find out that, on the evening of our reservation, there was an event in the casino which prompted the restaurant to only serve a very limited menu that night. We were not told in advance, and therefore, we were left with no other options for dining.

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  13. SandraW

    1 review

    2.0

    1 review

    Dined on November 10, 2023

    overall2food1service4ambience2
    They serve a event menu. Which means the choices are limited. If you are a vegetarian you can have a small salad or sea bass. Seeing there is a show every Friday and Saturday this there menu on weekends. At least you can get a table easy enough the place was empty.

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  14. NataliaM

    New York Area

    2 reviews

    3.0

    2 reviews

    Dined on November 6, 2023

    overall3food3service4ambience3
    It was just ok. Overpriced for what it is. Probably won’t go back.

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  15. JoCoppola

    Upstate NY

    2 reviews

    3.0

    2 reviews

    Dined on November 5, 2023

    overall3food4service5ambience5
    The only complaint is that there was a VERY limited menu.

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  16. KLo5

    Nashville

    2 reviews

    4.0

    2 reviews

    Dined on November 4, 2023

    overall4food3service4ambience4
    Experience was just ok. Prices a bit high. Sea bass was fishy smelling and tasting, which was disappointing. The drinks and service were the best part of the experience.

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  17. Nancy

    New York Area

    38 reviews

    vip
    5.0

    38 reviews

    Dined on November 4, 2023

    overall5food5service5ambience5
    Musician did not need an amplifier. We asked that they turn the music down a little as we could not hear each other talking. They did and it was so much better. Thank you.

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  18. JonF

    1 review

    5.0

    1 review

    Dined on November 4, 2023

    overall5food5service5ambience5
    had to ask for salt & pepper otherwise excellent!!

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  19. Pmac

    Atlantic City

    29 reviews

    vip
    5.0

    29 reviews

    Dined on November 4, 2023

    overall5food5service5ambience4
    Absolutely delicious. We both had a shrimp cocktail and the pasta bolognese….highly recommend.

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  20. Jennifer

    DO NOT USE

    1 review

    4.0

    1 review

    Dined on November 4, 2023

    overall4food5service5ambience5
    We eat here every time we attend a show or go to gamble and we have never had a bad experience or meal. Although there was a limited menu at our last visit, it still was an outstanding experience.

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  21. TomM

    New York Area

    3 reviews

    4.0

    3 reviews

    Dined on November 4, 2023

    overall4food4service5ambience4
    service was fantastic and the food was delicious. food was overpriced

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  22. CathyP

    1 review

    4.0

    1 review

    Dined on November 4, 2023

    overall4food3service5ambience5
    We come before a show often, but last night was the first limited menu. We probably will not return if that will be the practice moving forward.

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  23. Rusty

    1 review

    1.0

    1 review

    Dined on November 4, 2023

    overall1food1service4ambience4
    The food had so much salt on it I could not even eat my meal.

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  24. OpenTable Diner

    New York Area

    6 reviews

    5.0

    6 reviews

    Dined on November 3, 2023

    overall5food5service5ambience5
    Went for a birthday dinner. Food and Service were top notch as always. Fairly pricey, but expected. Will go again!

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  25. susand

    New York Area

    6 reviews

    5.0

    6 reviews

    Dined on November 3, 2023

    overall5food4service5ambience5
    Service and hostess were outstanding. Food was very good however, wish there were more choices. Loved the small filet. The other steaks are much too big. A few more pasta choices would be good, as well.

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  26. DavidT

    New York Area

    4 reviews

    5.0

    4 reviews

    Dined on November 3, 2023

    overall5food5service5ambience5
    Steak and lobster were amazing as always. Calamari was the best I have had in years!

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  27. OpenTable Diner

    Las Vegas

    4 reviews

    5.0

    4 reviews

    Dined on November 3, 2023

    overall5food5service5ambience5
    Delicious food and fantastic service! Highly recommend

    Is this helpful?

  28. ErnestO

    1 review

    2.0

    1 review

    Dined on October 28, 2023

    overall2food2service5ambience5
    Always have dinner there and always order the same thing…twin lobster tails and filet mignon for me. Ordered my filet medium rare and it was well done (not even a little pink in the center). First time that happened to me. Wife’s lobster tails were perfect as usual. Mr. Ernest Orlando

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  29. MorganG

    Orlando

    1 review

    5.0

    1 review

    Dined on October 28, 2023

    overall5food5service5ambience5
    Our waitress was phenomenal only second to the amazing food we had. The ambience was perfect for a birthday dinner for 2. We will be back!

    Is this helpful?

  30. SamS

    Brazil

    3 reviews

    4.0

    3 reviews

    Dined on October 28, 2023

    overall4food3service4ambience3
    Dinner was nice. We expected more ambiance and we expected our dinner to be outstanding. Our dinner was definitely good, but not the quality that we expected.

    Is this helpful?

  31. DebbieD

    New York Area

    28 reviews

    vip
    4.0

    28 reviews

    Dined on October 26, 2023

    overall4food3service5ambience5
    The waitress was very nice and friendly didn't care for the dinner I had that was my fault

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  32. BobP

    New York Area

    3 reviews

    5.0

    3 reviews

    Dined on October 26, 2023

    overall5food5service5ambience5
    Very good service and food. The complimentary dessert for a birthday celebration was very nice.

    Is this helpful?

  33. Foodygirl

    Cleveland

    3 reviews

    5.0

    3 reviews

    Dined on October 22, 2023

    overall5food5service5ambience5
    Food was excellent! Quite pricy, but excellent service

    Is this helpful?

  34. OpenTable Diner

    New York Area

    2 reviews

    5.0

    2 reviews

    Dined on October 22, 2023

    overall5food5service5ambience5
    Best food I have had in a very long time. Thank you

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  35. ZTerwill

    Upstate NY

    1 review

    5.0

    1 review

    Dined on October 22, 2023

    overall5food5service5ambience3
    Amazing food and helpful staff. Overly loud drunk patrons in the corner did ruin the romantic date night mood though. Portico can't control them though.

    Is this helpful?

  36. StaceyF

    Greater Boston

    5 reviews

    5.0

    5 reviews

    Dined on October 22, 2023

    overall5food5service5ambience5
    We go a few times a year. We both think this was one of the best meals we had!!! It was our anniversary dinner and everything was perfect.

    Is this helpful?

  37. Jimk

    Miami

    3 reviews

    5.0

    3 reviews

    Dined on October 21, 2023

    overall5food5service5ambience5
    Excellent food, service, and staff. Front end service excellent Meals were perfect

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  38. RClaypool

    Upstate NY

    2 reviews

    3.0

    2 reviews

    Dined on October 21, 2023

    overall3food3service3ambience5
    We were really looking forward to this special dinner out. It ended up just so-so. The front end staff were friendly and efficient. The restaurant was beautiful and the live music (piano player/singer) was fabulous. Our server was just so-so. She only came to the table when she was dropping off food and wasn't very friendly. We ordered the bone marrow and French onion soup for appetizers. Both were OK. (The bread and herb butter was very good.) I ordered the sea bass. It was very over cooked and dry. There was no sauce or anything to help with that. The broccolini was so tough I couldn't even cut it with a knife. The potatoes were just plain. My husband ordered the pork chop which was huge and cooked well, but again, just kind of blah. I was supposed to have received a dessert as the dinner was for my birthday, but it didn't come. The beer selection was excellent. All in all, it was just middle of the road. Probably would not go back.

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  39. CourtneyP

    New York Area

    5 reviews

    5.0

    5 reviews

    Dined on October 21, 2023

    overall5food5service5ambience5
    Excellent job. Glad that I was able to celebrate my special birthday there.

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  40. OpenTable Diner

    1 review

    4.0

    1 review

    Dined on October 21, 2023

    overall4food4service5ambience5
    Vic was amazing! Food and cocktails were delish. We had a great time.

    Is this helpful?

Safety precautions

  • Cleaning & sanitizing

    • Surfaces sanitized between seatings
    • Digital, disposable or sanitized menu provided
    • Sealed or wrapped utensils used
    • Common areas deep-cleaned daily
    • Sanitizer or wipes provided for customers
  • Physical distancing

    • Limited number of seated diners
    • Distancing maintained in common areas
    • Extra space between tables
  • Screening

    • Sick staff prohibited in the workplace
    • Staff temperature check required

FAQs

Portico at del Lago Resort and Casino is rated 4.4 stars by 2412 OpenTable diners.

Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable.

Make a reservation

2 people

7:00 PM


Booked 9 times today
Google Map for Portico at del Lago Resort and Casino

1133 Ridge Road, Waterloo, NY 13165

Dining areas

Additional information

  • Cross street
    Located in the del Lago Resort & Casino
  • Neighborhood
    Rochester
  • Hours of operation
    Dinner Thu–Sun 4:30 pm–10:00 pm
  • Price
    $50 and over
  • Cuisines
    Italian, Steakhouse, Mediterranean
  • Dining style
    Casual Elegant
  • Dress code
    Business Casual
  • Parking details
    Hotel Parking
  • Payment options
    AMEX, Discover, Mastercard, Visa
  • Executive chef
    Joel Mazzacone
  • Additional
    Banquet, Bar/Lounge, Beer, Cocktails, Corkage Fee, Full Bar, Gender Neutral Restroom, Gluten-free Options, Happy Hour, Non-Smoking, Private Room, Vegan, Wheelchair Access, Wine
  • Phone number
    (315) 946-1780
  • Catering
    We offer space for groups as large as 40 guests in our private terrace. We offer two private dining rooms with options for price-fixed, family style, or stationed dining. Consumption and open bar options are available upon request with tailored wine pairings and cocktail creations from our in house beverage team.
  • Private party facilities
    Please inquire for any private/semi-private groups larger than 14 guests by calling our restaurant main telephone line.
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