Poppy Brasserie

4.5
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14 Reviews
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CAN$31 to CAN$50
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French / Canadian
Your health and safety, along with the wellbeing of our team, are of paramount importance to us. And so, in compliance with the Government of Alberta’s official recommendations, Poppy Brasserie will be shutting our doors temporarily effective Friday, March 20, 2020. This certainly isn’t goodbye, it’s farewell for now. We’ll be back as soon as we can, and look forward to welcoming each of you in the near future. In the meantime, we will offer In Room Dining to ensure social distancing is permitted, as well as takeout at the Chateau Deli, so that we can continue to serve our valued guests.
What 14 people are saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
4.5based on recent ratings
4.4
food
4.9
service
4.6
ambience
4.3
value
Noise · Quiet
100% of people would recommend it to a friend
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OT
OpenTable Diner
Brisbane / QLD
1 review
Dined on December 29, 2019
Overall2food2service4ambience2

Not value for money. Overpriced and overcooked.

Poppy Brasserie
Responded on January 2, 2020

We will be sure to share your message along with the team for internal feedback. We are disappointed to hear your experience with us was less than exceptional. Thank you for taking the time to leave your feedback and review on OpenTable.

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s
steves
Nashville
3 reviews
Dined on September 25, 2019
Overall5food5service5ambience5

Good food, good service - fun to enjoy dinner looking at Lake Louise.

Poppy Brasserie
Responded on October 18, 2019

Thank you for your 5 star review!

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JL
JimL
Charleston
9 reviews
Dined on September 23, 2019
Overall5food5service5ambience5

My wife raved about her clams and mussels, and my beef bourguignon was excellent. Blueberry puffed pastry was delightful.
Nice wine list.

Poppy Brasserie
Responded on September 27, 2019

Thank you for your 5 star rating! We are pleased your wife enjoyed her clams and mussels and that your beef bourguignon was excellent! We hope to welcome you back in the near future!

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A
vipAnnie
Los Angeles
26 reviews
Dined on September 13, 2019
Overall5food5service5ambience5

French onion soup was excellent as was the Steelhead trout! Service was awesome!

Poppy Brasserie
Responded on September 16, 2019

Thank you for your 5 star rating! We are pleased you enjoyed the soup and trout!

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c
cactus
Toronto
4 reviews
Dined on August 14, 2019
Overall2food1service5ambience5

Wonderful table and view; first class service, unbelievable poor quality food. Server handled it very well but st very high price points much more expected from first class hotel.

Poppy Brasserie
Responded on August 19, 2019

Thank you for providing us with feedback on your recent experience with Poppy Brasserie at Fairmont Chateau Lake Louise. We always appreciate our guests feedback, both positive and constructive. Please do accept our apologies your dining experience fell short of expectations. We will share your feedback with our Executive Chef to review the menu items and the Manager for internal follow up.

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OT
OpenTable Diner
1 review
Dined on July 13, 2019
Overall5food5service5ambience5

Excellent and friendly service! Couldn't be better.

Poppy Brasserie
Responded on July 30, 2019

Thank you for your 5 star rating and feedback. We are pleased you enjoyed the excellent and friendly service - we hope to welcome you back in the near future!

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GD
GlennD
Calgary
1 review
Dined on July 12, 2019
Overall5food5service5ambience5

Good selection. Nice view. Waitress was brand new - we were her 3rd shift. She did a nice job meeting our needs.

Poppy Brasserie
Responded on July 30, 2019

Thank you for your 5 star rating! We are pleased you enjoyed the view and service! We hope to welcome you back in the near future.

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HO
vipHoneyO
Dallas
20 reviews
Dined on July 12, 2019
Overall1food2service1ambience3

We stayed at the Fairmont Banff Springs and decided to try dinner at the Fairmont Chateau Lake Louise to see if we wanted to stay there next time we come to town. The meal started out well with a semi-speedy welcome and drink order taken by our waiter. It took awhile to get back for our order, but that did not seem to take that long. We were enjoying the view, and our conversation. My husband ordered an entree and discussed it with our waiter at length. He, also, ordered a soup. I ordered a salad and mussels/clams. The waiter forgot to put in my husband’s soup. This caused a delay on our first course. Then, we waited for well over an hour for the second course. My mussels were brought by a manager. It was a tiny portion compared to several tables nearby that ordered the same thing. We kept trying to grab our waiter to check on my husband’s order. After 20 minutes, we found him. He had no recollection of my husband’s order and did not turn it in. We are, now, two hours into what should have been an hour meal with no food for my husband. It took another 30 minutes to locate the manager and try to rectify what happened. They wound up comping our meal and validating our parking. It was a disappointing situation. I would not return without advance knowledge there was a big change in procedures. For a crowded high-end resort, the service and staff were not up to the task.

Poppy Brasserie
Responded on July 30, 2019

Thank you for taking the time to write a review on your recent dining experience with Poppy Brassiere. We appreciate our guests feedback both positive and constructive. We are truly very sorry that your experience fell short of expectations. The experience you described is not typical of our standards and we will certainly relay your comments to our team for internal review. Thank you once again for choosing Poppy Brassiere.

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S
Spyderrss
Montreal
4 reviews
Dined on July 9, 2019
Overall5food4service5ambience5

Rachel, our waitress was excellent!!!
They are lucky to have her.
Ola supporting her was great as well.
The food was great, particularly the steak...the fries, not quite up to standard for anywhere.

Poppy Brasserie
Responded on July 30, 2019

Thank you for taking the time to leave your review and feedback with us at Poppy Brasserie. We will be sure to pass along your kind message. We are pleased the food was great, and will share your feedback about the fries to our culinary team for internal followup.

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FL
vipFL32082
Jacksonville
7 reviews
Dined on October 6, 2017
Overall3food4service4ambience2

Food was good but price was high and ambiance was below average. We had reservation for 8p and were told nothing available earlier. We arrived to a very sedate and less than half filled dinning room. We clearly could have been seated earlier and I was unhappy that my brand loyalty and conversation with the concierge didn’t result in an earlier seating.

Poppy Brasserie
Responded on July 30, 2019

Thank you for taking the time to share your feedback on your recent experience with Poppy Brasserie. We always appreciate our guests feedback, both positive and constructive. Please do accept our apologies your dining experience fell short of expectations. We will share your feedback with our management team as well as concierge to ensure a seamless situation in the future. We appreciate your feedback.

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t
viptonyv
Philadelphia
14 reviews
Dined on August 11, 2017
Overall3food3service2ambience4

Waiter handled food service very badly. I ordered the $85 fixed precious prime rib dinner. It was served medium to well done instead of medium rare. The waiter seemed disinterested in my problem and offered no solution.

Poppy Brasserie
Responded on July 30, 2019

Thank you for taking the time to share your feedback on your recent experience with Poppy Brasserie. Please do accept our apologies your dining experience fell short of expectations. The experience you described is not typical of our standards and we will certainly relay your comments to our Director of Food we hope to welcome you back with us for a flawless experience in the future.

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OT
OpenTable Diner
Los Angeles
4 reviews
Dined on July 28, 2017
Overall4food4service5ambience5

Fancy trip to the Canadian Rockies.

B
Bobby
Richmond
5 reviews
Dined on June 29, 2017
Overall3food4service4ambience5

Very good view. Quiet service. Good menu selection but very expensive for the food quality.

LS
LauraS
New York Area
1 review
Dined on August 6, 2016
Overall3food4service2ambience3

The food was great but the service was not good. The food took forever to come and the server was very slow and defensive when we reminded her that we asked for the kids meals to come at the same time as the appetizers. One kids meal was Kraft macaroni and cheese but cost $7.

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Poppy Brasserie is rated 4.5 stars by 14 OpenTable diners.

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