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Calgary's Urban Oasis - Poolside at Hotel Arts, Calgary, AB

Poolside at Hotel Arts

4.1
4.1
41 Reviews
CAN$30 and under
Canadian
Dine Poolside at Hotel Arts and enjoy the flavours of summer in a glass. Surrounded by dazzling art and design-centric décor, soak up south beach vibes in this vibrant poolside setting.

Now open year-round. Enjoy endless summer at Hotel Arts with our pool and patio covered by an inflatable roof in the cooler months (typically September through May). The covered oasis maintains a comfortable 24 degrees with a touch of humidity.

Please note: A 3-hour dining limit applies during peak times so we can do our best to accommodate all patrons. A $20 Pool Usage Fee may apply to non-hotel guests. For tables of more than 4 guests, please call directly and note that we are unable to split bills and an auto-gratuity will apply.

Make a reservation

2 people

7:00 PM


Booked 1 time today

Additional information

  • Dining style

    Casual Dining

  • Cuisines

    Canadian

  • Hours of operation

    Mon–Fri 11:00 am–10:00 pm Sat, Sun 9:00 am–10:00 pm

  • Phone number

    (403) 266-4611

  • Payment options

    AMEX, MasterCard, Visa

  • Dress code

    Business Casual

What 41 people are saying

Overall ratings and reviews

Reviews can only be made by diners who have eaten at this restaurant

4.1
4.1 based on recent ratings
  • 3.5Food
  • 3.9Service
  • 4.2Ambience
  • 3.5Value

NoiseModerate

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  1. OT

    OpenTable Diner

    Calgary

    3 reviews

    3.0

    3 reviews

    Dined on November 12, 2022

    overall3food4service1ambience3
    Service was terrible.. waited forever for food and drinks, I think our 1st server was more concerned about finishing her shift that she didn’t even write down our order correctly. Found the pool to be cooler than expected.
  2. W

    Will

    Calgary

    8 reviews

    vip
    3.0

    8 reviews

    Dined on October 23, 2022

    overall3food3service4ambience4
    It was somewhat enjoyable on all fronts. The service was excellent. Because of the dinnerware and cutlery needing to be plastic or paper at a poolside setting, the meal presentation was not particularly elegant. However, what was not pleasant, was the extreme heat. We came for brunch in our street clothes but because people are swimming and lounging in the pool area where we also dined, we were quite hot and left early.
  3. n

    nonethewiser

    Calgary

    1 review

    vip
    3.0

    1 review

    Dined on October 23, 2022

    overall3food2service4ambience4
    Fun concept, but food really is a light “poolside menu” and it’s a bit awkward eating and drinking while hotel guests are swimming. Bottom line is it’s a fun idea but very casual.
  4. GE

    GreatEats

    Toronto

    5 reviews

    5.0

    5 reviews

    Dined on October 1, 2022

    overall5food3service4ambience4
    A good environment to have a group get together
  5. CS

    CherS

    Calgary

    3 reviews

    vip
    5.0

    3 reviews

    Dined on September 23, 2022

    overall5food5service5ambience5
    Excellent place for a date or quality girl time. Server Molly is also really great at customer service!
  6. OT

    OpenTable Diner

    Calgary

    1 review

    5.0

    1 review

    Dined on September 6, 2022

    overall5food5service5ambience5
    Hotel Arts has the only pool in Calgary where you can casually drink champagne on a Wednesday afternoon. It’s fabulous!
  7. JR

    JenniferR

    1 review

    5.0

    1 review

    Dined on September 2, 2022

    overall5food5service5ambience4
    Wonderful place to visit for lunch. Excellent service.
  8. BR

    BarbR

    Las Vegas

    1 review

    5.0

    1 review

    Dined on August 22, 2022

    overall5food4service5ambience5
    Fun Swim & lunch.
  9. LS

    LStz

    Calgary

    2 reviews

    5.0

    2 reviews

    Dined on August 10, 2022

    overall5food4service5ambience5
    Wasn’t super busy and was nice to dip into the pool and then have tasty drinks and nibbles. Alessandro was a great server!
  10. BC

    BrooklynnC

    Calgary

    1 review

    2.0

    1 review

    Dined on August 9, 2022

    overall2food3service4ambience2
    The pool is much smaller than it appears in pictures. If you go after 6pm the pool is fully shaded so it’s almost too cold to swim even when it was 28 degrees out. The music is super loud so its hard to converse without yelling. The food and drinks are quite pricy for what you get but the cocktails were tasty and the food was good, just plan on spending at least $20 on one dish and $12 per drink. Also, the pool is not rooftop. It is on the same level as the lobby.
  11. OT

    OpenTable Diner

    Calgary

    1 review

    2.0

    1 review

    Dined on August 8, 2022

    overall2food3service2ambience2
    When we arrive the was no seat even tho we made a reservation. They wanted to seat us on seat that was dirty. There was hair in my water. Food that was advertised on the menu was not available.
  12. ES

    EmilyS

    1 review

    5.0

    1 review

    Dined on June 18, 2022

    overall5food5service4ambience5
    Great spot! Pool was a good temperature, food and drinks were great!
  13. FA

    FABEFO

    Calgary

    18 reviews

    vip
    5.0

    18 reviews

    Dined on June 18, 2022

    overall5food4service5ambience5
    Finally got ourselves some poolside weekend - good vibes and relaxing. Cannot wait for our next reservation and visit in September!
  14. d

    downtowncalgarydiner

    Calgary

    9 reviews

    1.0

    9 reviews

    Dined on June 12, 2022

    overall1food1service1ambience1
    We had a table reserved for 1:45, we arrived at 1:40 and were seated, the server told us food service poolside ends at 2pm, and restarted at 4pm So we needed to order quickly - we were ready to place our order at 1:45 at which time she came back to the table to advise that the kitchen was closed early at 1:30 and we could not order any food. There were no other restaurants open in the hotel so we could not have lunch there and had to leave and go elsewhere. I spoke to the manager who was not very apologetic, and told me that it was clearly stated all over their website, that food was not available between 2-4pm. After spending 15 mins searching their website I did find a small blurb saying this, but it was by no means clearly indicated ALL over their website like he said. I booked our table through open table and it is NOT indicated anywhere on the Open Table info about the restaurant. I did not search the hotel website thoroughly before we went so I didn't know this. It was super disappointing after we have had this reservation for 2 weeks and were really looking forward to it. Also the pool roof cover was on, and it was a hot sunny day, middle of summer, but there was no sunshine to be had beside the pool, this was also disappointing. When I enquired about why the roof was closed, the manager indicated they just hadn't got around to opening it yet. Don't go to Hotel Arts poolside expecting to have a sunny experience between 1:30-4pm :(
  15. OT

    OpenTable Diner

    Calgary

    2 reviews

    1.0

    2 reviews

    Dined on June 5, 2022

    overall1food1service3ambience5
    Made reservation - called to say we were running 5 -10 mins behind. The front desk made sure to remind us that that the would cut into our 2 hour limit. When we got there - it was completely empty ( we were the ONLY ones there! Then told us that we could order food until 2pm we got there at 12:40. Common sense goes a long way - but the staff at hotel arts seems to be lacking it. Why would they not suggest that we could order some food from the Bistro attached and bring it in - or even just take the order for us? Why would we have a table limit of two hours if the pool and all the tables were completely empty? I absolutely love this place - I feel as though there is a lack of caring.
  16. OT

    OpenTable Diner

    Calgary

    1 review

    5.0

    1 review

    Dined on May 26, 2022

    overall5food3service3ambience5
    Great poolside lounge
  17. LC

    LindyC

    Calgary

    3 reviews

    3.0

    3 reviews

    Dined on May 16, 2022

    overall3food2service2ambience4
    Food at Hotel Arts poolside was just okay. We tried a few different things. The fondue pizza was very bland, not at all cheesy which just seemed weird because the description sounded so decedent with all the different types of cheese, but it was dry and not a hint of truffle mornay as was described. We tried the twice cooked fries but they were somehow soggy and so oversalted we couldn't eat them. They came with a lemon aoli which tasted too much like a sweet lemon custard, very strange combo. The dressing on the artisan greens was good, but the greens themselves were sad, very wilted and turning. We tried the mushroom arancini which was pretty good. The vibe in the pool area was nice, it was warm and relaxing. Overall, don't come for the food, come for the pool atmosphere with the fire table and a nice cocktail or glass of wine.
  18. I

    Islandgirl

    Calgary

    1 review

    5.0

    1 review

    Dined on May 11, 2022

    overall5food4service5ambience5
    The ambiance was so nice! The food quality was good.
  19. S

    Sina

    Calgary

    3 reviews

    4.0

    3 reviews

    Dined on May 8, 2022

    overall4food4service3ambience4
    Loved it-our server was lovely but seemed very busy so we had to wait a bit between drinks. I’ll be back for sure.
  20. M

    Melissa

    Baltimore

    1 review

    3.0

    1 review

    Dined on May 8, 2022

    overall3food1service3ambience3
    Dessert Cake was stale and dry. We did say something but nothing was done
  21. s

    sundaybrunch

    Calgary

    1 review

    1.0

    1 review

    Dined on April 30, 2022

    overall1food1service1ambience1
    the pool area was very hot and uncomfortable. The service was slow and not very friendly. My omelet had almost no fillings, they forgot the sauce, had to wait for her to get me some and my food got cold. The entire experience was disappointing.
  22. RB

    RebeccaB

    Calgary

    1 review

    5.0

    1 review

    Dined on April 24, 2022

    overall5food4service5ambience5
    very comfortable, relaxing, spacious & modern ambience. excellent service !
  23. OT

    OpenTable Diner

    Exclusive

    6 reviews

    1.0

    6 reviews

    Dined on April 19, 2022

    overall1food1service1ambience1
    Do not go here. Worst service. Worst food. Even worse management. There are no showers no sanitizer. The pizza was burnt. The pool was cold. The make you pay without letting you see the bill. Also overcharged us which I’m pretty sure would be considered fraud. We are going to report them to better business bureau. You refuse people to see their bill before paying.
  24. OT

    OpenTable Diner

    Calgary

    5 reviews

    1.0

    5 reviews

    Dined on April 19, 2022

    overall1food1service1ambience1
    We were served by someone named Alejandro. He ruined our event and ruined our family members bday. The entire evening he was rude and rolling his eyes and sending our food over 1.5 hour after ordering. The food was terrible and the service was even worse. The pool is very very cold and not heated like it was advertised. The pool also has no change rooms. No showers. No clothes dryers. No robes. You cannot even wash yourself off after using the pool with multiple bodies and chlorine. It is not at all worth visiting. Save your time and go to a proper Place. Do not order from poolside. We were a large group, we all ordered different items. At the end when we asked for our bills they told us their system won’t allow them to split it. They made us all pay equal amount when someone ordered barely anything and others ordered a lot. Also they did not tell us the bill was autograted and we ended up paying 35-45% tip for garbage service. And to make things even worse They refused, yes REFUSED to give us our bills so we could look at them. No one got a bill and paid without even seeing what we were paying for. A few people it was against their religion to drink or pay for alcohol and were forced to pay for alcohol. Spoke to management who also didn’t give us copy of bill and told us to go ahead and place reviews. Clearly they don’t care about negative reviews especially in a place everyone checks the reviews before coming in. We were offered solutions but the solution was taking too long and too much inconvenience. A solution is not supposed to make it more inconvenient it’s supposed to make the blow a bit less.
  25. KG

    KatieG

    Calgary

    3 reviews

    1.0

    3 reviews

    Dined on April 19, 2022

    overall1food4service2ambience4
    Although it started out great the way the evening ended left a bad taste in our mouth. We were there as a group for a birthday. There were 10 of us and 4 of us were fasting and unable to eat until 830. We socialized and kept company with our friends. We ordered some food to eat in time to break our fast and then it came out very late. Took almost an hour. We were easy going about that but then at the end of the night the server told us we must split our bill evenly with the whole group. Normally that would be fine but we did not want to pay for alcohol and also the rest of the group had been eating/drinking for 4 hours so had ordered much more than us. I asked to have at least our 4 separate and we could split that evenly and was denied even though we knew exactly what we ordered and could have helped. We ordered everything at the se time and only ordered once that night, so had we been informed we would not be able to have ours separate we would have asked for it to be separate right then and made it easier for everyone. No one was given a bill, the process of splitting it was literally moving items to different seats and trying to get an even amount per seat rather than dividing the total by 10. So it would have been just as easy to just pull over our items. Also because no bill was given and people we're not told about auto grat so they double tipped. I feel like all this could have been avoided with proper communication from the staff.
  26. t

    theleer

    Calgary

    58 reviews

    vip
    5.0

    58 reviews

    Dined on April 10, 2022

    overall5food5service5ambience5
    Delicious, relaxing, always a pleasure to dine by the pool. It's like being at a luxury resort!
  27. NS

    NikitaS

    Calgary

    20 reviews

    vip
    4.0

    20 reviews

    Dined on April 9, 2022

    overall4food5service4ambience4
    They had a DJ and it was a great place to hangout. It was $20 to use the pool so we just sat and had drinks.
  28. E

    Elle

    1 review

    4.0

    1 review

    Dined on April 3, 2022

    overall4food4service3ambience5
    Service was ok , not super friendly. Reservations were smooth . Atmosphere was great . Some food was great some was mediocre. Mostly our food was tasty however wasn’t warm /hot enough . All in all it was a nice , fun experience .
  29. t

    theleer

    Calgary

    58 reviews

    vip
    5.0

    58 reviews

    Dined on March 30, 2022

    overall5food5service5ambience5
    Delicious rosè and prosecco, Cobb Salad and Fungi Flatbread. The service was excellent, ambience very relaxing. Perfect birthday party of 3!
  30. S

    Shahul

    1 review

    5.0

    1 review

    Dined on March 22, 2022

    overall5food5service5ambience5
    What a beautiful place! loved the food and service. Great for mini getaways from reality and at such a low price!!!! Amazing experience!
  31. S

    Serge

    Calgary

    4 reviews

    3.0

    4 reviews

    Dined on March 18, 2022

    overall3food4service2ambience4
    It was an event, they had a DJ. That’s why we went. The DJ was great. Service was ok. Started off slow, got better has the evening went on. It’s a weird vibe because it’s a bar. A pool party vibe maybe. But hotel guests can go. So your trying to catch a good vibe but little girls are jumping in the pool. I feel like this place is having an identity crisis.
  32. SD

    ShyanneD

    Calgary

    1 review

    1.0

    1 review

    Dined on March 18, 2022

    overall1food1service1ambience1
    Planned my 26th bday there. My friend got yelled at for setting up my decorations. We got yelled at for leaving to our ROOM WE PAID FOR to change a tampon. We were treated like absolute garbage the entire time and even for given a room that smelt like old food and HAD BAD FOOD IN THE FRIDGE!! Overall a terrible experience.
  33. KL

    KristineL

    Vancouver

    2 reviews

    3.0

    2 reviews

    Dined on March 13, 2022

    overall3food4service1ambience3
    Service was absoulutely horrendous-slow, snobby, unprofessional
  34. TF

    TerriF

    Calgary

    1 review

    vip
    3.0

    1 review

    Dined on February 19, 2022

    overall3food4service1ambience3
    Unfortunately the service wasn’t very good to start, we waited over 25 mins to be served only after we asked the bar, however it did get better.
  35. OT

    OpenTable Diner

    Vancouver

    1 review

    5.0

    1 review

    Dined on February 15, 2022

    overall5food4service4ambience5
    Valentine’s Day
  36. OT

    OpenTable Diner

    Calgary

    2 reviews

    vip
    1.0

    2 reviews

    Dined on February 13, 2022

    overall1food2service1ambience1
    Disappointing service and food pool side at hotel arts on Saturday feb 12th. Have been several times before so was not expecting. We ordered appies to share. The were out of some options which is understandable but the server didn’t tell us until our food was served. She didn’t bring cutlery, again not a big deal but we did request. They ran out of limes and lemons so the gin and soda wasn’t enjoyable. Didn’t know until it was served or may have asked for a different drink. The hostess informed us that the fireside tables were all booked but that did not appear to be accurate as we were there for a couple of hours. We were seated at the far back between the blow up “arches” with little view. I understand if the other tables were busy but that was not the case. Yes, we could have asked to move but not quite the point. A disappointing first time visit for the friend i invited. Completely understand that it may have been a busy day but a far cry from the previous times I’ve enjoyed the food, drinks and ambience.
  37. L

    Libs

    Calgary

    12 reviews

    vip
    5.0

    12 reviews

    Dined on February 5, 2022

    overall5food5service5ambience5
    I had an amazing lunch here today. I had the rice fried chicken combo. And my friend had a vegetarian omelette. She loved it. The poolside vibe is perfect for winter in Calgary, and the service was excellent.
  38. F

    Foodiearoundtown

    Calgary

    26 reviews

    vip
    2.0

    26 reviews

    Dined on February 4, 2022

    overall2food2service3ambience1
    I use OpenTable extensively and the Poolside at Hotel Arts came across as a NEW option. My guest and I were game to try something different versus going to our other fav. spots. Unfortunately the Poolside was not as posh as we had envisioned. So this review is not to bash the venue but too make sure those that are interested in booking this specific space, know what it IS and what it IS NOT. It is NOT appropriate for a business meeting; it is still first and foremost the pool area for guests (kids included). So depending on when you might go - you are sitting fully dressed next to families and kids in their bathing suits and pool toys. The tables are in the open area, so you might be right next to the water aka splash zone. Love the idea of Poolside, but it is not the classy poolside ie. transport yourself to that resort feeling. No fault by the hotel, just be aware.
  39. CW

    ConnieWebber

    1 review

    5.0

    1 review

    Dined on January 28, 2022

    overall5food5service5ambience5
    This was my first visit at Hotel Arts, and it was AWESOME! All of the staff were super friendly and very helpful. The pool was definitely the highlight. It’s amazing that it stays open all year round! Our server, Katie, was absolutely AWESOME!!!
  40. A

    Andrew

    Calgary

    5 reviews

    2.0

    5 reviews

    Dined on January 23, 2022

    overall2food1service2ambience1
    I've been to the pool in the summer and it is fun but this time we went there was no good vibes at all. It was extremely quiet except for the kids screaming in the pool, no music, slow service and the food left a lot to be desired. This is definitely not the place to visit to have a fun brunch with adults. I would stick to going there in the summer and for drinks only.

Safety precautions

  • Cleaning & sanitizing

    • Surfaces sanitized between seatings
    • Digital, disposable or sanitized menu provided
    • Common areas deep-cleaned daily
  • Screening

    • Sick staff prohibited in the workplace

FAQs

Poolside at Hotel Arts is rated 4.1 stars by 41 OpenTable diners.

Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable.

Make a reservation

2 people

7:00 PM


Booked 1 time today
Google Map for Poolside at Hotel Arts

119 12 Ave SW, Calgary, AB T2R 0G8

Additional information

  • Neighborhood

    Beltline

  • Hours of operation

    Mon–Fri 11:00 am–10:00 pm Sat, Sun 9:00 am–10:00 pm

  • Cuisines

    Canadian

  • Dining style

    Casual Dining

  • Dress code

    Business Casual

  • Parking details

    Hotel Parking

  • Payment options

    AMEX, MasterCard, Visa

  • Additional

    Beer, Cocktails, Non-Smoking, Wine

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