POOL CABANAS + DAYBEDS – Fairmont El San Juan Hotel

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1. OT

   OpenTable Diner

   New York Area

   1 review

   4.0

   1 review

   Dined on November 9, 2022

   overall4food5service5ambience5

   Somos conference

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2. OT

   OpenTable Diner

   Caribbean

   1 review

   5.0

   1 review

   Dined on October 21, 2022

   overall5food5service5ambience5

   Yohelen, was amazing, very friendly. We enjoy the food and drinks.

   Report
3. AB

   AmyB

   New York Area

   2 reviews

   5.0

   2 reviews

   Dined on October 15, 2022

   overall5food5service5ambience5

   We had a wonderful time booking seaside cabanas see u again soon

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4. AB

   AmyB

   New York Area

   2 reviews

   5.0

   2 reviews

   Dined on October 11, 2022

   overall5food4service5ambience5

   Very relaxing love the fairmont The cats are a little much all Over the place get rid of it

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5. OT

   OpenTable Diner

   Austin

   4 reviews

   5.0

   4 reviews

   Dined on October 1, 2022

   overall5food5service5ambience5

   This was an awesome experience thanks to all of the hotel workers’ hard work. They made our group feel like VIPs as we enjoyed the beautiful amenities and beach.

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6. AC

   ACRVZ

   Atlanta

   2 reviews

   vip
   3.0

   2 reviews

   Dined on September 4, 2022

   overall3food3service3ambience4

   Reserved the $250 Daybed on the Sunday before Labor Day. Arrived right at 10:30A and was given a wristband and taken to the beds. Andres at the towel counter was excellent, very friendly and attentive. He said the servers would be there at 11:30A. Fast forward to 1P and never saw a server. Another pool attendant said we should go to the bar and order food because if the server did show up it would be a long wait. We went and had brunch in the restaurant overlooking the pool. They only had one brunch option at $55 per person. It was actually really good came with basically two entrees + a dessert selection per person. We had food left over which we took to our daybed. The bar was naturally super busy but was fine. Drinks run about $18 each not including tip. Music at the pool was lounge house, the around 2P a DJ showed up and the music got significantly louder. The selection was great but our bed was directly between two speaker so we could not hear each other talk unless we yelled. We split our time between the pool and the beach. Beach area was very nice, really enjoyed. that. Met people that didn't have a wrist band but just walked in and were hanging out (perhaps this is what I will do if I return). Overall it was good. The only reason I didn't score it higher was the small little (but important) details. The hotel is absolutely beautiful. I would definitely do it again knowing what I know now and prepare accordingly.

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7. OT

   OpenTable Diner

   Chicago

   1 review

   vip
   4.0

   1 review

   Dined on August 31, 2022

   overall4food4service5ambience5

   Our server was great, but we went up to the swim up bar for his service. Our actual server never showed up once. It took me over an hour to even reach the cabana person about modifying our reservation. Even tried being sent to the managers number and they did not answer nor call us back. If possible to modify your reservation on open table the experience would be a lot better and easier. I also even messaged on open table but no one answered that either. I’ve been here before and basically similar things happened with the service and we waited for over an hour to get her and we had to find workers for help. I understand we are all struggling and when i visit PR again i will still probably come back because the pricing isn’t bad and it’s beautiful. Just annoying when you cannot get in contact with anyone or your questions answered. Everytime we come we buy drinks, bottles, and food so are spending a lot. Our server was amazing though and i wish we got his name.

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8. OT

   OpenTable Diner

   New York Area

   1 review

   5.0

   1 review

   Dined on August 13, 2022

   overall5food5service5ambience5

   Everyone was AMAzing but Juan is definitely the man !!!

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9. OT

   OpenTable Diner

   Caribbean

   1 review

   4.0

   1 review

   Dined on August 8, 2022

   overall4food4service5ambience5

   In overall it was really good but the drinks were not strong as me and my couple likes it. But service , the amenities and the cabana were really nice. You could see the beach and very accessible to the beach as well.

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10. M

    Marivi

    New York Area

    4 reviews

    vip
    5.0

    4 reviews

    Dined on August 5, 2022

    overall5food5service5ambience5

    Awesome location, great service and atmosphere. It’s great for a day of fun with family and friends.

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11. R

    Ryan

    Tampa

    53 reviews

    vip
    2.0

    53 reviews

    Dined on August 4, 2022

    overall2food3service3ambience5

    So I read a lot of reviews before we booked. We did the $450 cabana for 4 people. So it’s really for 2 people. Any one over the 2 has to plan on sitting somewhere near by. Total misdirection from the hotel. The food was decent. Appetizers were not great. We fed the ceviche to the sweet resort cats that they don’t take care of. The street corn not good. The tropical fruit was very good and chicken and burgers were good. They had more dinner like options than lunch. The drinks were good and at $17 a drink it’s easy to hit your number. We did enjoy the cabana but it was stressful accounting for where people are sitting so it was a bit of a rough start.

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12. JK

    JanelK

    1 review

    4.0

    1 review

    Dined on July 17, 2022

    overall4food4service5ambience4

    Had a great time celebrating a birthday. The original cabana we were supposed to be In was by a sewer leak however they gave us 3 cabanas right next to each other that worked out great! Had a wonderful time and definitely would go back. Music and ambiance was perfect!

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13. OT

    OpenTable Diner

    San Francisco

    12 reviews

    vip
    3.0

    12 reviews

    Dined on July 15, 2022

    overall3food3service1ambience3

    Was there from 11:30-4:30. Never saw waitstaff. Had to go to the pool to fill my own water bottle. Ate lunch at the restaurant. The only good thing about not seeing a server was that I didn’t have to meet the $125 food and beverage minimum. $125 was a lot to pay for just a beach chair and an attendant putting my towel on it upon arrival.

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14. OT

    OpenTable Diner

    Caribbean

    2 reviews

    5.0

    2 reviews

    Dined on June 17, 2022

    overall5food5service5ambience5

    Servicio fue excelente, el ambiente con los niños también. Las pasamos súper.

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15. OT

    OpenTable Diner

    Houston

    4 reviews

    5.0

    4 reviews

    Dined on June 10, 2022

    overall5food4service5ambience5

    So worth it to have a spot to take all your stuff. Very easy to meet the required spending level. Large loungers. We had 10 high school grad boys and they all fit.

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16. JM

    JoseM

    1 review

    5.0

    1 review

    Dined on June 3, 2022

    overall5food5service5ambience5

    We loved the experience, definitely a must do! It was lots of fun.

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17. OT

    OpenTable Diner

    Washington DC

    4 reviews

    4.0

    4 reviews

    Dined on June 2, 2022

    overall4food4service5ambience5

    The experience was pretty nice. We went with my mom, sister and our kids. Mine are younger hers are older. We had to get two cabanas to accommodate everyone. I think it’s definitely a better deal if you have older kids and adults. It was hard to reach the food and drink minimum with my kids and mom (who doesn’t drink). The food was good, drinks were good! And the service was great! It was a fun time and we all really enjoyed ourselves. They even gave us beach chairs and umbrellas

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18. OT

    OpenTable Diner

    Atlanta

    1 review

    2.0

    1 review

    Dined on May 29, 2022

    overall2food1service3ambience3

    If you’re not staying at the hotel, it’s not worth it. You can do this on your own. Food was okay, but definitely overpriced. It was nice to have the jet skis and parasailing near by.

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19. AB

    ArturoB

    1 review

    4.0

    1 review

    Dined on May 29, 2022

    overall4food5service4ambience4

    We had to wait more than 30 minutes to get our bed set. Waiter was in another area and we had to call for her. No coordination with parking ticket. Should have a set fee because is a day pass to the hotel

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20. OT

    OpenTable Diner

    Miami

    2 reviews

    3.0

    2 reviews

    Dined on May 18, 2022

    overall3food1service5ambience5

    The food expensive and Poor quality

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21. SO

    StaceyO

    New England

    3 reviews

    vip
    2.0

    3 reviews

    Dined on May 14, 2022

    overall2food2service5ambience1

    This particular “experience “ includes a daybed with the occasional umbrella if you’re lucky enough to find one. There are cabanas but this level does not include one. Basically, you’re paying for a free daybed. It’s quite the scam.

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22. LR

    LizaR

    1 review

    4.0

    1 review

    Dined on May 7, 2022

    overall4food4service5ambience5

    The pool was very clean and the drinks were tasty. The food was decent. The music was loud and club-like.

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23. OT

    OpenTable Diner

    Orlando

    1 review

    vip
    5.0

    1 review

    Dined on April 24, 2022

    overall5food3service5ambience5

    On vacation in PR. Rented a cabana for the day. Great drinks and experience.

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24. AK

    AKRuby

    New York Area

    1 review

    5.0

    1 review

    Dined on April 23, 2022

    overall5food5service5ambience5

    we got a daybed in the shade on the beach from 11am - 3:30pm, two adults and a 4 month old baby. we expected the worst based on reviews, but honestly everything was great! beach is lovely and not too crowded, menu has a lot of healthy options. this was pretty much exactly what we needed to make a day at the beach possible. we are back now for a second day. would recommend and am happy to know this is exists for future visits.

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25. OT

    OpenTable Diner

    New York Area

    38 reviews

    vip
    1.0

    38 reviews

    Dined on April 19, 2022

    overall1food1service1ambience1

    Rip off Two pads for a lounge chair on some wood. I thought the $250 included service, food, drinks. We never saw a wait staff person. Total rip off. Get your free lounge chair on the beach. Bring your own drinks from the room.

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26. D

    Drea

    1 review

    5.0

    1 review

    Dined on April 17, 2022

    overall5food5service5ambience5

    I was looking for a place to just eat, drink and relax on the beach and the daybed on the beach was perfect. The food was great and the drinks were amazing. It was super relaxing and a great time.

    Report
27. OT

    OpenTable Diner

    Caribbean

    1 review

    5.0

    1 review

    Dined on April 17, 2022

    overall5food5service5ambience5

    We rented the pool day bed for the day- due to a general shortage of staff in restaurants and hospitality lately around the island I was anticipating that service would be fair, however this wasn’t the case. Our server was extremely attentive and we didn’t have to wait long for drinks or food. I was pleasantly surprised since this was Easter Sunday and they were busy.

    Report
28. OT

    OpenTable Diner

    Washington DC

    3 reviews

    vip
    5.0

    3 reviews

    Dined on April 13, 2022

    overall5food5service5ambience5

    We had such a great time! The staff were all amazing. Our server Michael was great. He was always available. The pools were great. The water temperature was perfect! We swam the whole day. My kids (6 & 7) did not want to leave and keep asking to go back. I can’t say enough good things about it. We were in Cabana #12 for reference. We could walk right on the beach (my kids were having too much fun in the pool so didn’t get a chance to go) and also had a great view of one of the pools so I could still watch my kids if I wanted to take a quick break. For reference the pool near us was 3 1/2 feet deep so my children could easily touch the bottom of the pool. Highly recommend!

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29. FL

    FrancesL

    New York Area

    5 reviews

    5.0

    5 reviews

    Dined on April 12, 2022

    overall5food4service5ambience5

    The pool where we were staying was closed for repairs so we rented beach chairs here for the day which gave us access to the pool and bar restaurant. Food was very good and the service was excellent from the guys helping with our beach chairs to the waitress and bartender. Definitely recommend!!

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30. OT

    OpenTable Diner

    Caribbean

    1 review

    4.0

    1 review

    Dined on April 12, 2022

    overall4food3service4ambience4

    Excelente ambiente. Comida y bebida buena pero costoso. Servicio excelente.

    Report
31. B

    Brittany

    Tampa

    20 reviews

    vip
    5.0

    20 reviews

    Dined on April 5, 2022

    overall5food5service5ambience5

    We had the best time using the day beds ! The service was great and definitely made the day even better. The day beds themselves are very comfortable and come with an umbrella. It is totally worth the extra money especially during a busy weekend. Ask the pool team for pricing and availability before booking if you have the chance .

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32. B

    Brittany

    Tampa

    20 reviews

    vip
    5.0

    20 reviews

    Dined on April 2, 2022

    overall5food5service5ambience5

    Book for the weekends when there is a DJ! Being able to enjoy the adult only pool was worth it in itself ! Service was great and it was nice to receive bottled water upon arrival. Definitely try the hummus and pinchos on the menu DELICIOUS!! Shout out to the bartender who also made killer fresh watermelon margaritas!

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33. OT

    OpenTable Diner

    New England

    1 review

    4.0

    1 review

    Dined on March 30, 2022

    overall4food4service4ambience5

    Food was good, got there for 10 when reservations start, service started around 12 not 11 as stated and it is definitely not an “adults only” pool several families with babies and children were in and out of the pool with blow up floats and on the blue free day beds. The facility is really nice, music was good, stunning beautiful area would go again but with adjusted expectations. Servers were busy but did great.

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34. OT

    OpenTable Diner

    New York Area

    3 reviews

    5.0

    3 reviews

    Dined on March 28, 2022

    overall5food4service5ambience5

    The cabana on the beach was amazing. Juan our server was very attentive. The food was great and it got better the drinks were tasty. The view Absolutely gorgeous. We will be back very very soon definitely enjoyed our time.

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35. MT

    MarleneT

    New York Area

    8 reviews

    vip
    5.0

    8 reviews

    Dined on March 18, 2022

    overall5food5service5ambience5

    The perfect addition to our pool experience. Service was great, food was also really yummy. I totally recommend the cabanas!

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36. OT

    OpenTable Diner

    Los Angeles

    3 reviews

    5.0

    3 reviews

    Dined on March 18, 2022

    overall5food4service4ambience5

    Perfect beach day,it was absolutely worth it!

    Report
37. NI

    NicoleI

    New York Area

    3 reviews

    5.0

    3 reviews

    Dined on March 16, 2022

    overall5food5service5ambience5

    Worth every penny. Rented a cabana for the morning and afternoon before our flight back to NY. Our waitress was so attentive and kind, the location is perfect whether you want a pool day or beach day. Bartenders were quick and made strong drinks. Nice area by the tennis courts to shower and change before catching a cab to the airport. Perfect!

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38. P

    Peter

    New York Area

    1 review

    3.0

    1 review

    Dined on March 14, 2022

    overall3food3service5ambience4

    Beach chairs are free to hotel guests, which was not clear before we booked. Also the $100 food/drink minimum was supposed to be good until 6 p.m. but the kitchen closed early for a private event. No one told us this so we weren't able to put in a food order.

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39. OT

    OpenTable Diner

    Washington DC

    1 review

    1.0

    1 review

    Dined on March 14, 2022

    overall1food1service1ambience2

    Was charged $125 for each chair & needed three chairs. I was told the chairs come with a umbrella and beach service but there were NO umbrellas in that direct sun & no waiters on on last stay in PR was very frustrating and for $375 to sit and boil in the sun they said I could not change my reservation to the day before for $250 that was not in the sun but also had no service. The security was ridiculous asking what room I was in when I pay for services & don’t get a wrist band specifically for my beach service area but your harassing us and arguing with us? We have stayed at this hotel many times but this time just wanted to come for the cabana at the pool for $425 plus food $350 and our last day the beach chairs with no umbrella and no service for $375. I even tried to go to the tiki bar myself and the guy was short with me saying what’s your room number ? I can’t serve you. And my husband and I stayed here multiple times and have even stayed at the ocean front villas and spend thousands of dollars here and I have to say I was very disappointed this time & can’t exist for the Ritz Carlton to be open because you get what you pay for at the Ritz.

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40. SR

    SarathiR

    New York Area

    70 reviews

    vip
    5.0

    70 reviews

    Dined on March 14, 2022

    overall5food5service5ambience5

    Lisa is a fantastic manager. Very caring to make sure the family was comfortable. Yesterday Jassray took care of every need of ours, food and drinks. Add to that her sweet smile and hospitality. Very highly recommended to be by the pool and beach.

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