POMO Pizzeria Napoletana - Biltmore

POMO Pizzeria Napoletana - Biltmore reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. R

   Rachael

   Seattle2 reviews

   3.0

   Dined 2 days ago

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 3

   Pizza was delicious. Our wait person was great. The host? On another planet. When I arrived he was busy looking at seating chart. I then waited patiently for him to talk with a staff member, thinking when he finished he would lift his head and acknowledge my presence. He didn’t. He went right to doing something on his cell phone. I finally just asked him if he was available to help me. He reluctantly responded and showed me to my table.
   

   POMO Pizzeria Napoletana - BiltmoreResponded 2 days ago

   Thank you for sharing your experience, Rachael. We’re thrilled you enjoyed the pizza and service at your table, but we’re very sorry about the initial greeting you received. That’s not the warm welcome we aim for. Please feel free to reach out to our manager, Elena, through our website or by phone—we’d love the opportunity to make this right. The Pomo Pizzeria Biltmore Team
   

   Is this helpful?

2. Y

   Yocelynne VIP

   Phoenix1 review

   2.0

   Dined on April 20, 2025

   1. Overall 2
   2. Food 4
   3. Service 1
   4. Ambience 3

   My party and I wanted to try something new and had heard great things about the food. The food was great but wished the service would’ve matched. From the beginning our server questioned if she had already greeted us. Moving forward we noticed the table next to us had to flag our waiter for their pasta since it never came out. We got our appetizer and drinks which were great but after the appetizer no one came to check on us till we flagged our waiter down to let her know if we could order our meals. She took our orders but did not write them down. About 15-25 minutes later she came by and noticed we didn’t have anything on the table and asked us again what we ordered. The entire time our waters got refilled once and it was only one person and not the entire table. We finally got our food and two of us had asked for drinks since ours were empty at this time. The drinks never came so we had to eat without any beverage. Really wanted to enjoy a nice dinner but the service unfortunately ruined it for that night. The assistant manager Austin was great and super pleasant. The manager seemed like she did not want to address the situation but if it would not have been as unpleasant we would not have had to get anyone involved.
   

   POMO Pizzeria Napoletana - BiltmoreResponded on April 21, 2025

   Hi Yocelynne, thank you for the kind words about our food and for recognizing Austin—we’re glad he left a good impression. We're truly sorry the service didn’t meet expectations and disrupted your night. We’d appreciate the chance to make things right. Please reach out to our manager Elena through our website or give us a call so we can speak directly and do better next time. The Pomo Pizzeria Biltmore Team
   

   Is this helpful?

3. G

   Gretchen VIP

   Phoenix7 reviews

   4.0

   Dined on April 13, 2025

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 2

   Pomo's food, service and ambience are pretty consistently excellent, and we were looking forward to sitting outside for Sunday lunch on a nice day before it turns too hot. But there was a DJ blasting loud, hard-beat music out there, making it almost impossible to have a conversation without yelling and straining to hear. (On a Friday or Saturday night, I totally get it, but it seemed really inappropriate and unnecessary on a Sunday afternoon!) So we had our lunch inside. Food and service still great, but disappointed not to be able to enjoy being outside.
   

   POMO Pizzeria Napoletana - BiltmoreResponded on April 14, 2025

   Thank you, Gretchen, for the kind words and for sharing your thoughtful feedback. We’re truly sorry the patio experience wasn’t what you were hoping for—we understand how important the atmosphere is, especially on a relaxing Sunday. We’ll revisit our approach to ensure it better fits the vibe of the day. Hope to see you again soon. The Pomo Pizzeria Biltmore Team
   

   Is this helpful?

4. G

   Grace

   Phoenix1 review

   1.0

   Dined on April 11, 2025

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 2

   It was our first tome dining here and we went on a Thursday evening. Was definitely understaffed. We had to ask after 15 min of waiting for someone to take our orders. When food came out, lasagna was cold and one of the pizza’s crust was burnt. We asked for a side of bread with the lasagna but it came so late that we all were finished eating and were ready to check out. I felt very bad for our new server as they were clearly running around but management definitely needs to staff more people because we kept having to ask other staff to assist us even with the check.
   

   Is this helpful?

5. F

   Farshid

   Phoenix1 review

   4.0

   Dined on April 10, 2025

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   Pizza was excellent as always. The charcuterie board had disappointingly scant amounts of salumi and cheese. Was there a volume reduction due to the tariff scare? I would not order in the future. They should look at the Salumi board of L' Antica de Michele in Los Angeles and replicate it for a more impressive board.
   

   POMO Pizzeria Napoletana - BiltmoreResponded on April 10, 2025

   Thank you for the kind words about our pizza, Farshid. We truly appreciate your honest feedback on the charcuterie board—it’s noted and helpful. We’ll take a closer look at how we can improve that offering. Hope to welcome you back again soon. The Pomo Pizzeria Biltmore Team
   

   Is this helpful?

6. D

   Dana

   Phoenix2 reviews

   5.0

   Dined on April 8, 2025

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Sat on patio & had an awesome server. Sorry I can’t remember his name as I would like to give him special recognition. We loved being out on the patio on a beautiful evening. We started with the zucchini appetizer which I would not order again. The zucchini was cut paper, thin and fried. Very different than I expected and very greasy. We also ordered a Caprese salad and was a little surprised at how small it was. Three of us had the Taglioni Bolognese and all loved it. The other person had a shrimp and pasta dish and she said it was quite good. When the bill came, we were all surprised that we were charged for bread. I can’t remember going to an Italian restaurant and not being provided bread complementary.
   

   POMO Pizzeria Napoletana - BiltmoreResponded on April 9, 2025

   Thank you, Dana! We're so glad you enjoyed the patio, your server, and the pasta dishes. We appreciate your honest feedback on the zucchini and salad portions—it helps us improve. As for the bread charge, we understand the surprise and will be sure to pass that along. We hope to welcome you back again soon! The Pomo Pizzeria Biltmore Team
   

   Is this helpful?

7. c

   carmen

   Phoenix1 review

   5.0

   Dined on April 5, 2025

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 4

   Excellent food, great service, overpriced (but what isn’t anymore!) great date night restaurant, but depends on the night if you want a quiet atmosphere. Love this place and will definitely go back. Sometimes it’s packed and loud with an exciting vide. Other it’s quiet and romantic. Press your luck, because either way you’ll get a great meal!
   

   POMO Pizzeria Napoletana - BiltmoreResponded on April 5, 2025

   Thank you, Carmen! We love hearing how much you enjoy the food, service, and vibe—whether it’s lively or low-key. Your thoughtful feedback means a lot, and we’re so glad Pomo is a go-to for date nights. We can’t wait to welcome you back soon! The Pomo Pizzeria Biltmore Team
   

   Is this helpful?

8. T

   Thomas VIP

   Phoenix7 reviews

   5.0

   Dined on March 29, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Solid food and good value. Service was very good. Loved the Principe pizza with arugula and proccetta. Delicious
   

   POMO Pizzeria Napoletana - BiltmoreResponded on March 30, 2025

   Thank you, Thomas! We’re so glad you enjoyed the Principe pizza and found both the service and value to be spot on. Your kind words mean a lot, and we can’t wait to welcome you back to Pomo Pizzeria Biltmore again soon! The Pomo Pizzeria Biltmore Team
   

   Is this helpful?

9. OT

   OpenTable Diner VIP

   Denver14 reviews

   3.0

   Dined on March 29, 2025

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 3

   Staff was friendly but generally indifferent. Not the same menu as Scottsdale location. Good for takeout.
   

   POMO Pizzeria Napoletana - BiltmoreResponded on March 29, 2025

   Thank you for your feedback. We’re glad you found the staff friendly and that you enjoyed the takeout. We're sorry to hear the service felt indifferent and appreciate you pointing that out. Please feel free to reach out to our manager, Elena, through our website or by phone—we’d value the chance to learn more and improve your experience. The Pomo Pizzeria Biltmore Team
   

   Is this helpful?

10. B

    Brett VIP

    Phoenix10 reviews

    4.0

    Dined on March 28, 2025

    1. Overall 4
    2. Food 4
    3. Service 5
    4. Ambience 4

    We got a Pizza and pasta…Food was just ok; service was excellent.
    

    POMO Pizzeria Napoletana - BiltmoreResponded on March 30, 2025

    Thank you, Brett! We’re glad to hear the service stood out during your visit. We appreciate your honest feedback on the food and will be sure to share it with our team. We hope to welcome you back soon for an even better experience. The Pomo Pizzeria Biltmore Team
    

    Is this helpful?