Planet Hollywood - Orlando

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1. OT

   OpenTable Diner

   Orlando

   1 review

   5.0

   1 review

   Dined today

   overall5food5service5ambience5

   Exceptional!

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2. VW

   VeronicaW

   1 review

   3.0

   1 review

   Dined 1 day ago

   overall3food1service4ambience5

   The chicken was dry and it was very upsetting. Everything else was okay.

   Report
3. LS

   LindaS

   London

   3 reviews

   4.0

   3 reviews

   Dined 1 day ago

   overall4food1service4ambience4

   Been here a few times and last time was only 3 weeks ago and decided to bring family for birthday celebration. We had a table on the 3rd floor at 19.30 (10/08/22) and my daughter and I walked up slowly as I had an injury which meant I really struggled to walk but the others had inadvertently gone ahead and up another floor. Anyway my daughter and I went to the woman organising tables and I was hoping to be seated quickly as I was in so much pain. She was so rude. Asked us where the rest of the party was and my 15 year old said they were upstairs and the woman said well I’m not seating you until you are all here as I have to seat you at your table and then promptly set about sorting her menus and ignored us. I had to go and lean up against a pillar as I was in so much pain whilst my daughter went to get the rest of the family. The woman then said follow me, walked to a table in the corner, practically threw the menus on the table and walked off in completely the other direction. She did not actually wait for any of us to be seated; she just walked off without saying a word. I wish I’d got her name and made a complaint as she was so rude! Anyway all ok after that, food great, table service great but overall wasn’t an entirely positive experience. They got the name (spelling) of our party member wrong for birthday shout out. Regarding the woman, I’m sure there’s plenty of people out there who would love a job there and can treat guests in a better manner.

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4. OT

   OpenTable Diner

   New York Area

   5 reviews

   5.0

   5 reviews

   Dined 2 days ago

   overall5food5service5ambience4

   Fabulous return to one of our favourite restaurants in Orlando. Food great as always. Fun atmosphere and friendly service.

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5. OT

   OpenTable Diner

   Tampa

   1 review

   5.0

   1 review

   Dined 4 days ago

   overall5food5service4ambience4

   It was good. We just expected better service. The music was too loud so was almost impossible to share and talk between us. The food was delicious!

   Report
6. OT

   OpenTable Diner

   Mexico City

   1 review

   5.0

   1 review

   Dined 4 days ago

   overall5food5service5ambience5

   Excelente atención, ambiente y calidad de sus platillos. La lasaña altamente recomendable otro estilo pero deliciosa. Si no estás acostumbrado a comer porciones grandes recomiendo compartir platillos sobre todo si pides entrada.

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7. MS

   MichaelS

   Chicago

   10 reviews

   vip
   5.0

   10 reviews

   Dined 5 days ago

   overall5food5service5ambience5

   Noisy and busy fun with fun family food at Disney Springs Chase is an awesome server

   Report
8. R

   Rachel

   Jacksonville

   2 reviews

   3.0

   2 reviews

   Dined 5 days ago

   overall3food3service4ambience1

   We made a reservation for my daughters 5th birthday. We got seated at the absolute worst seat in the restaurant with our backs from the screen of our able. Our server never asked if it was a special occasion which felt OK until we noticed other peoples happy birthday messages on the screen. Food portion sizes were great. Food is mediocre. Dessert was delicious. Didn’t have to wait for our table even though it was in a horrible location. When another table opened up we asked to slide down to it which they accommodated.

   Report
9. J

   Johanna

   Tampa

   16 reviews

   vip
   5.0

   16 reviews

   Dined 5 days ago

   overall5food5service5ambience5

   It was a great experience, out server was exceptional!!! Music kept us very entertained!

   Report
10. SR

    SandraR

    Orlando

    1 review

    5.0

    1 review

    Dined 6 days ago

    overall5food5service5ambience5

    Came from England the service and food was outstanding

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11. BB

    BeccyB

    Bristol

    1 review

    2.0

    1 review

    Dined on August 4, 2022

    overall2food2service2ambience3

    Very overpriced, staff not particularly friendly and sat at a table that had no atmosphere. We came here a few years ago and thoroughly enjoyed it - it’s really gone downhill.

    Report
12. OT

    OpenTable Diner

    Charleston

    1 review

    4.0

    1 review

    Dined on August 3, 2022

    overall4food4service5ambience4

    They gave us an excellent table after I shared our preference and my Birthday. The waitress was so gracious when I apologized for the two of us taking a large table. She assured us that it was fine. The hostess outside was very genuine in her greeting. The hostess inside was too and the young woman who seated us was sweet, showed us the bathrooms, and made us feel Very welcome. The food was very good, we got it quickly . The waitress (Ana) stopped by very often, kept our water and my tea filled. She offered to wrap our leftover, and to bring me a tea refill to take with me. Our experience was a 10 out of a 10. Thank you!

    Report
13. OT

    OpenTable Diner

    Orlando

    1 review

    5.0

    1 review

    Dined on August 1, 2022

    overall5food5service3ambience4

    Love the atmosphere

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14. OT

    OpenTable Diner

    Miami

    1 review

    5.0

    1 review

    Dined on July 29, 2022

    overall5food4service5ambience5

    Food was good, service was exceptional. Our server Nick went above and beyond!

    Report
15. KW

    KevinW

    Savannah

    1 review

    2.0

    1 review

    Dined on July 29, 2022

    overall2food2service2ambience4

    Low quality food for high price. Small selection. Servers don’t feel like they have to try.

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16. OT

    OpenTable Diner

    Orlando

    3 reviews

    1.0

    3 reviews

    Dined on July 28, 2022

    overall1food2service1ambience1

    Too loud, not prepared how we asked.

    Report
17. OT

    OpenTable Diner

    Indiana

    1 review

    3.0

    1 review

    Dined on July 28, 2022

    overall3food2service5ambience4

    Overpriced. My son got the steak and shrimp and said it was awful. The shrimp made him gag. Not worth the price at all. Would not recommend!!!!!

    Report
18. OT

    OpenTable Diner

    Orlando

    1 review

    3.0

    1 review

    Dined on July 26, 2022

    overall3food3service3ambience4

    Expensive and felt as though we were rushed out

    Report
19. AO

    AndresO

    Orlando

    1 review

    3.0

    1 review

    Dined on July 25, 2022

    overall3food3service5ambience3

    Why you have tomake a reservation, If you have to wait?

    Report
20. TG

    TomG

    Indiana

    4 reviews

    5.0

    4 reviews

    Dined on July 24, 2022

    overall5food5service5ambience5

    Great experience with TJ our server, a great seat at a video table...(pays to be at the door when they open as well :}

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21. OT

    OpenTable Diner

    Cleveland

    3 reviews

    4.0

    3 reviews

    Dined on July 24, 2022

    overall4food4service3ambience5

    great dining and diverse menu to fit everyone in our party

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22. OT

    OpenTable Diner

    Cheshire

    1 review

    1.0

    1 review

    Dined on July 21, 2022

    overall1food1service1ambience1

    As a party of 8 we have never been so rushed. Mains arrived when still eating starters and went cold. Desserts offered while people still eating mains. Rushed out in 50 minutes. Awful atmosphere.

    Report
23. OT

    OpenTable Diner

    London

    2 reviews

    5.0

    2 reviews

    Dined on July 21, 2022

    overall5food5service5ambience5

    Visited Planet Hollywood whilst on honeymoon. Such great fun and food was superb.

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24. OT

    OpenTable Diner

    Dallas

    1 review

    5.0

    1 review

    Dined on July 20, 2022

    overall5food5service5ambience4

    Reservations are an absolute necessity or you will be waiting a while. We were glad to have made the reservation well in advance. The food is decent but pricey. Our family of 4 (2 kids/2 adults) spent $135 for 1 appetizer, 4 drinks, 4 entrees, and 1 dessert. The server was really good and attended to everything that we needed.

    Report
25. OT

    OpenTable Diner

    1 review

    5.0

    1 review

    Dined on July 20, 2022

    overall5food5service5ambience5

    Wonderful but portions are huge!!!

    Report
26. S

    Shorty24

    Fort Lauderdale

    33 reviews

    vip
    1.0

    33 reviews

    Dined on July 18, 2022

    overall1food1service1ambience2

    This will most likely be the last time my wife and I go to this planet Hollywood. The service has gone down each time we’ve done there. The experience last night was terrible. First we were seated at a table by a column in which the waitresses constAntly squeezed through. Eventually one dropped a fork on my daughter, spilling food onto her hair and clothing. At the same time our food was brought out cold and lukewarm. I went directly to a manager, requested a new table and for new meals to come out. The manager made excuses for why the food was cold. Almost $140 for excuses.

    Planet Hollywood - OrlandoResponded on July 19, 2022We appreciate you taking the time to write to us and are sorry to hear you did not fully enjoy your recent visit. Please know that your feedback will be shared with our management team in an effort to improve future guest experiences. Thank you for reaching out to us.

    Report
27. M

    Martyjw

    Orlando

    1 review

    5.0

    1 review

    Dined on July 18, 2022

    overall5food5service5ambience4

    Really great evening. Video in background was loud food tasted great

    Planet Hollywood - OrlandoResponded on July 19, 2022Thank you for the lovely review from your recent experience at Planet Hollywood. We look forward to celebrating another out-of-this world experience with you again real soon!

    Report
28. OT

    OpenTable Diner

    Washington DC

    2 reviews

    5.0

    2 reviews

    Dined on July 17, 2022

    overall5food3service5ambience5

    The staff was helpful and nice. The ambience was happy,good and had positive energy. The singing was awesome and infectious. I would recommend you to experience this more than a restaurant.

    Report
29. OT

    OpenTable Diner

    Tampa

    2 reviews

    2.0

    2 reviews

    Dined on July 17, 2022

    overall2food2service1ambience1

    No one came to take order so we left.

    Planet Hollywood - OrlandoResponded on July 19, 2022We are sorry to hear you had an unsatisfactory experience and value your feedback. We will be sure to share this experience with our staff in an effort to improve future guest experiences.

    Report
30. R

    Ryan

    Atlanta

    3 reviews

    3.0

    3 reviews

    Dined on July 16, 2022

    overall3food4service4ambience3

    God service. Even though the place was packed, They got out food out to us really quickly and it was hot and tasty

    Planet Hollywood - OrlandoResponded on July 19, 2022Thank you! We look forward to welcoming you back to Planet Hollywood soon!

    Report
31. OT

    OpenTable Diner

    Orlando

    1 review

    5.0

    1 review

    Dined on July 16, 2022

    overall5food5service5ambience5

    Great service, great food!

    Report
32. PC

    PaulC

    Orlando

    10 reviews

    vip
    5.0

    10 reviews

    Dined on July 16, 2022

    overall5food5service5ambience4

    Good was good quality, right and in time, Delaney our server was lovely and very efficient, kids loved the ambiance.

    Planet Hollywood - OrlandoResponded on July 19, 2022We appreciate you sharing such wonderful feedback about Delaney! We look forward to serving you again soon!

    Report
33. OT

    OpenTable Diner

    Las Vegas

    1 review

    4.0

    1 review

    Dined on July 16, 2022

    overall4food5service3ambience4

    Très bonne expérience. A refaire. Merci.

    Report
34. G

    Gray62

    Charlotte

    14 reviews

    5.0

    14 reviews

    Dined on July 15, 2022

    overall5food5service5ambience5

    Great food and wonderful server.

    Planet Hollywood - OrlandoResponded on July 19, 2022Thank you for the lovely review from your recent experience at Planet Hollywood. We look forward to celebrating another out-of-this world experience with you again real soon!

    Report
35. OT

    OpenTable Diner

    New York Area

    1 review

    5.0

    1 review

    Dined on July 15, 2022

    overall5food5service5ambience5

    Trip for birthday party

    Planet Hollywood - OrlandoResponded on July 19, 2022We are so glad you had such a great & memorable time at Planet Hollywood! We look forward to seeing you back soon!

    Report
36. OT

    OpenTable Diner

    New York Area

    4 reviews

    5.0

    4 reviews

    Dined on July 14, 2022

    overall5food5service5ambience5

    We had a great experience. Waiter was friendly, patient and overall the space was great. My 6year old son stopped me several times saying it was too loud. There are many people seated at once at this restaurant, flashing screens, lights and Disney music on the screen, birthday shoutout etc. it’s something to consider for those who are sensitive to the noise.

    Planet Hollywood - OrlandoResponded on July 19, 2022Thanks for reaching out to us, as we always love feedback from our guests.

    Report
37. OT

    OpenTable Diner

    1 review

    2.0

    1 review

    Dined on July 14, 2022

    overall2food4service1ambience5

    We had booked a table for 8pm. We got there before our time and the place was crazy busy. It took 10 minutes to get to desk we then had to wait for 20 minutes for our table. Not what to expect when it’s booked in advance

    Planet Hollywood - OrlandoResponded on July 19, 2022We appreciate you for taking the time to write this review as our customer's feedback is very important to us. We will be sure to share this experience with our team in an effort to improve future guest experiences.

    Report
38. OT

    OpenTable Diner

    London

    4 reviews

    1.0

    4 reviews

    Dined on July 13, 2022

    overall1food2service2ambience2

    There was a storm that hit as our restaurant booking time hit however storms hit this area a lot and I’d expect they should be able to deal with this better. We was sat down just after 1 hour past our #pre booked time out on a small table for 5 which was to small. When I spoke to waiter he though the menus down and walked off. I spoke to a manager who did get us put on a bigger table gave us a great waiter Cody #5star The food was still a let down three cold meals out of 5 so that’s planet Hollywoods last time for me. 🤬🤬

    Planet Hollywood - OrlandoResponded on July 19, 2022We are sorry to hear you had an unsatisfactory experience and value your feedback. We will be sure to share this experience with our staff in an effort to improve future guest experiences.

    Report
39. OT

    OpenTable Diner

    New York Area

    4 reviews

    4.0

    4 reviews

    Dined on July 13, 2022

    overall4food5service5ambience4

    Family reunion, vacation

    Planet Hollywood - OrlandoResponded on July 19, 2022Thank you! We look forward to welcoming you back to Planet Hollywood soon!

    Report
40. CO

    CharlieO

    1 review

    5.0

    1 review

    Dined on July 12, 2022

    overall5food5service5ambience5

    We certainly enjoyed it. We're looking forward to our next visit. Going to reserve the third floor seating for this visit. Thanks!

    Planet Hollywood - OrlandoResponded on July 19, 2022We are happy to hear how much you enjoyed dining with us at Planet Hollywood! We look forward to welcoming you back again soon!

    Report