Slow service today and the waiter made mistakes the entire time. Unfortunately not a great experience. Food however was good as always.
Fun atmosphere, good food, great service.
We requested an outside table. We were sat in the inside noisiest part until I requested outside. Then we were put at a really big table that we gave half back to the server .
It was my husbands birthday. Our whole redone for being there was for this birthday. We got zero acknowledgement.
Excellent food and exceptional service.
First day of the vacation. Service was great. hoops to go through for a table need to be worked on a little bit.
First time in the new Planet Hollywood and it took me by surprise a little. These seem to be less space inside but a large outside area. We were inside but the seats we had didn't allow us to take advanage fo the huge screen taking up about 1/3rd of the iner walls.
The food was excellent and I would recommend the Guy Fiery burgers. They are awesome but quite pricey.
All in all a decent experience but I prefer the old PH.
This is a neat place to eat. Changed since the old planet Hollywood. Food was good but way to expensive for what you got. It’s worth going to see but not sure if we’d go back.
Bad seating, bad service and got the feeling all they wanted was turnover of seats. No interaction with server.
Great time had by all! Our server Xandra was outstanding. Drinks and service was fantastic.
This is a fun and energetic place to eat. Large portion sizes help compensate for the higher price tag. We have dined at this location several times since the remodel/reopening. I have been decidedly disappointed with one aspect of this location at each recent visit. The amount of movie memorabilia is GREATLY reduced from the original design. This was one of the attractions that made this location a must see in the past. Not only is the decor sparse on this aspect but at all but one recent visit the top two floors were closed off and unaccessible. On the one occasion that they weren't closed we were informed they were being used for private parties. If there is memorabilia on those floors there is no access to it! It greatly detracts from the overall atmosphere to look up (as you do at the large screens) and see all that empty space above you.
Food was GREAT!!
Special treat whilst on holiday in Florida, absolutely fantastic meal and the atmosphere is great!!!
Not what it used to be. Food was good but way overpriced. Not enough movie Memorabilia.
This was our first time eating here. We had a party of 9 (6 adults, 3 kids) and had a wonderful time! The food, service and atmosphere were wonderful. Definitely will return!!
Dinner on our 2nd night at Disney World. Great party atmosphere, service was amazing and food was delicious. We have two kids with Celiac so we need gluten free food and meticulous preparation. The chef came out and talked to the kids and helped them order and assured the food would be protected. Not the priciest restaurant at Disney Springs but bring your checkbook.
No point to make a reservation. Even with a reservation the wait was 30 minutes. It felt as if people without a reservation were been seated faster.
Service great best burgers at Disney Springs. Only problem fries cold.
Getting someone to help with reservations was horrible. I called several times and since it was the weekend no one could help me with a group over 9. I wasted an hour and a half on the phone for nothing. There has to be a way to be more helpful to large parties bc not everyone is going to book several days in advance. When we got there our party was split some, but it wasn’t that big of a deal. We had to add a table and the lady at the hostess stand was very upset about us sitting there after someone else had told us to. Then every time someone would walk up she would talk about it and point to us. The waiter was great. Service and food was very good.
Lively, energetic and the video wall is hypnotizing! Food was delicious and service was on point👍
Great! Food was great and our waitress Reagan was lovely! Would definitely go back
We spent 85.00 and paid with 100.00 gift cards. They said they comped our meal and we would not be getting any balance left on gift card. Made no sense to use. They said this was how they had to do it? Gentleman telling us this said he was our waiter but wasn’t the man that took care of us. The one who did take care of us said he was training and was extremely nice and good. We made sure to tip him but left wondering who got balance of our gift card?
We went for my sons birthday dinner and all the food was really good. The service was great and prompt. We will be going back in the future.
Only complaint I have is made a reservation for 8 and they had it for 5, even after speaking with manager our table was very uncomfortable to seat 8, think they could had done a better job even with a little more wait if necessary!
Better decor before renovation. High prices for what you get. Employees are friendly enough.
Noisy, crowded dining experience with too many tables jammed into the space. When we received our drinks the waitress spilled one due to crowded floor plan.
The big draw is Guy Fieri’s burger recipes. They were just okay. We will not be dining there again.
We loved it!! It was great the sing along on the big screen was awesome!!!
My son Graduation
Very noisy atmosphere on the dining area on the second floor. The food was okay but nothing great.
Very good service l, first trip to America and it’s been the best place we’ve eaten! Thanks
Love the tostada! Everything is good
Loved it! Great food and atmosphere!
Not as good as what it used to be.
Menu is lacking a wide variety and the atmosphere has now gone.
Tables are too small for any more over 6.
It now comes across as a kids karaoke.
Not nice to look at from the outside or inside.
Previous layout and theme was a lot better. Planet Hollywood was a must visit for our holiday visit with previous vacations but not we feel this is something we can give a miss.
Would not honor reservation of 12. Do not recommend booking large parties at this restaurant. Manager was very short and rude when trying to talk to him.
Dinner at PH was fun for our whole family. Our server, Marian, was terrific. She made sure my wife's meals was gluten and soy free - which was a huge blessing - and she did it with a smile (and a totally charming french accent). Our service was impeccable. The food was very good and the presentation was fun. It was a good place for kids/teens. It was loud. "Energetic" is a little mild for the description. Volume notwithstanding, we had a blast.
I love everything but I ask for another table ,because my table is near to the kitchen and I can't see whats happening ... The hostess say she cant change . The food its good and the server too.
I loved!!! The food was very good!! amazing! I will come back!
My Son’s birthday!!!! The place is just great, but the food is getting worst, a year ago or just after update the menu, including sandwiches and burgers was pretty good.
I won’t go back
After a few visits, food is often cold and not very exciting. Presentation sometimes interesting. The Hollywood memorabilia and music/video is not nearly as exciting as it should be for the location. Service is average.