Birthday for niece
Service was not as expected, the food was a little above average, mostly average, the atmosphere is the draw here...
Our waiter was Eric, he was an absolutely outstanding waiter, such energy and kindness to our table. He put our table on the big screen so I couldn't ask my boyfriend to prom, we have never enjoyed such an eventful evening, once again Eric wasn't a phenomenal guy and couldn't have asked for another waiter!
We had a reservation at 5:45 with a reservation made on open table for outside.
We showed up at 5:30 and they told us to come back at 5:45 because they weren’t ready for us so we came back at 5:45 to a huge line and we finally made it up to talk to someone and they saw our reservation and said the patio is closed do to a party and then told us it would be a 30 min wait with no apology and we were not treated with respect so we decided to try another place that was happy to see us and take our money.
Food was nice but the portions are small, service for drinks was slow, over priced for quality and portions . I live in Orlando and would like this to be a regular place but it it is over priced with slow service
Great fun place! This was our 3 visit here in a week.
Went to see this since as it was remodeled recently and a new menu. The remodel looks fantastic and menu was great with a lot of selection.
The food was very delicious and it's a bit pricer than I would normally pay for a meal or what you can expect.
Bland tourist trap
All very nice.
Good food, music was more for teeny boppers. Expensive. Lunch for 4 was 190.00!!
Very, very, very noisy.
Screaming teenagers making it almost unbearable.
The food and drinks were very good.
Food was cold but not worth waiting for it to be re-made. Ribs were tough and kids pizza was bad .
Had reservations but still took awhile to be seated. Hostesses not too accomodating or friendly
Not my type of the restaurant.
Food is really average and it’s hard to talk to your party since it’s really noisy
Got us in quick with our reservation. Waiter was not good - had to ask several times for refills & food wasn't very warm when it came out.
Worse restaurant experience ever. From food to service to even speaking with the manager was all disappointing. Spend your money elsewhere. Over two hours of wasted time for a burger that tastes like it came from a school cafeteria.
We popped in to Planet Hollywood because we figured it would be a good kid-friendly option while we were at Disney Springs. Both adults got burgers, and we were quite pleasantly surprised - best burger I have had in recent memory!! The fries were great as well. We were very happy with our meal.
Viaje en familia. El lugar muy bueno, la comida muy rica y precios razonables para un lugar como Planet Hollywood. Para recomendar el salmón con arroz!
Nothing to brag about. Food was bland and expensive. Three hosts desks made it annoying. Even though I had a reservation it still took 30 min to sit us.
We went there for a a girl's night for an after work meeting, Mary our server was AMAZING and accommodating. They really made the night fun and special. They offered and displayed one of the ladies name in our group who was having a celebration. It was a lot of fun. Will definitely go back.
Salmon was so salty almost inedible. Meal took 45 mins and there wasn’t even bread or anything for the kids to snack on. The restaurant wasn’t full.
Outside patio seating resulted in very slow service. All 5 tables near us that were seated after us were served their meals first. Salad was delivered to our table without dressing and we had to ask for dressing. Amazing that our steak for two was cooked correctly and delicious.
So I was a little skeptical at first of the food just because of the “chain” brand but the food was absolutely delicious!!! I had the pulled pork sandwich (amazing BBQ sauce), my mom had an appetizer for dinner and everything was so tasty, my best friend had the cheeseburger and she said it was pretty much perfect. I will definitely be going back next time I am in Orlando. The atmosphere was so much fun and you can forget the unbelievablely delicious milkshakes for desert.
Good food, excellent service. Nice casual restaurant for dinner with friends.
Great table with a terrific view of the enormous TVs
Had a group of people who were extremely loud and management didn’t stop them even though they had multiple complaints. Also, charged $9.00 for a small cup of ice cream.
No volvería.La comida de mediocre para abajo,para ser amable con el comentario.Por esos valores se come mil veces mejor en cualquier otro de los restó cercanos.
Place changed was nicer before, sound was terrible. We did have a super nice waiter.
We were a party of 9. Upon arrival we were informed that we would have to be separated in two tables. After some discussion, they agreed to arrange a table outside for the whole party. The food and the drinks were good, but the service was a bit sloppy. They delayed on bringing napkins and the table was not properly set from the beginning. Overall we had a good time, but it was mainly because we also had a good disposition.
Overall dinner here was ok, but nothing special. The check in process, even with reservations, is a bit cumbersome and confusing. We ended up standing in 4 different lines to get seated, and when we were first brought to a table, it was not the outdoor table I'd reserved, so we had a go back to the lobby and wait a few more minutes. The staff was very apologetic about it, and if that had been all, it would have been a fine night. After we got to our table we waited 10 minutes before our server stopped by to take our drink orders. Overall service was slow throughout the meal, even though our server was pleasant enough when he stopped by. The view was lovely, and the food was ok.
PH is always a fun time! Its loud and overwhelming at times (we are an Autism family) but we always enjoy ourselves. My boys love the videos, I like the sing alongs. The food is delicious and big enough to share. Our server, Paul, was fantastic.
GUYS burgers are the best and full of flavor and creativity.
This was birthday party and I ask for better table.. She say yes and give us table next to the entrance ( right side where all Waiters walk every seconds and Kick the door with they legs... This is the horrible to see what they doing inside ... And Lasania was very dry .., ribs ok.. Why we need this for birthday party?????
The food prices went up, the service was horrible (server didn't get the order right and was down right inhospitable), and they screwed up a salad. Really? It's no wonder my family's cooked food wasn't good. I had been many times before the renovations and it was never this bad, not the service or the food, or the prices. With all the food in Disney Springs, this place will be closed soon after people read the reviews and experience how horrible it is. There are so many other good places to eat versus this place and much cheaper. I could have done better with a pretzel from the boardwalk! What a waste of time, hunger and money!
Amazing...fun...awesome food...overstimulating...very energetic...definitely going back
This was a great restaurant and we were looking forward the experience. However we were disappointed from the beginning. I made the reservation for 12 people that included 2 high chairs. They put us in 2 separate booths so we weren't with our entire party and the high chairs were to low for the booth table so the kids weren't able to eat at the table.
I was very disappointed that our party wasn't seated together. Knowing that there were high chairs and it was a party of 12, we should have been placed at a table, not 2 booths.
Also, with the big party, we needed separate checks. Because we were separated into 2 booths, parties needing to be on the same bill were separated and the waiter (understandably) stated it's too complicated to keep track and separate the bills. We ended up having to sort out who owes who money after 1 bill per table was paid. Again, this was very frustrating and inconvenient that we had to take care of this and not the restaurant.
I stated this was my daughters 1 year birthday to the hostess and this was referenced on the reservation, yet nothing was mentioned or done during the service.
We used to love coming here for lunch. I won't go back! Service was awful. Cera our server really couldn't care about our experience. There is nothing like being charged for food that you send back because it is awful! Didn't even have a manger come to the table when we complained. The management couldn't care less about their customers because there is always some other tourist that will come walking in!
Definitely over priced for apps & burgers, food isn’t great comparable to Applebee’s taste/menu but triple the price, BUT you are in Disney Springs ... so is that what is to be expected? Atmosphere and wait staff are great super fun energy, sing alongs are the best, we had a gift card so it was worth to pay half the price for the meal!