- Surfaces sanitized between seatings
- Common areas deep cleaned daily
- Sanitizer or wipes provided for customers
- Contactless payment available
- Sealed or wrapped utensils used
- Limited number of seated diners
- Distancing maintained in common areas
- Extra space between tables
- Sick staff prohibited in the workplace
The pizza was very nice so was the shoe string fries. Had a problem with a soft drink that just tasted of carbonated water, which they sorted out. But overall very happy and would consider going back.
Excellent meal and staff friendly and efficient. Food delicious. Will definitely be going again. Highly recommended.
Firstly food was nice. But poor staff service Seemed understaffed. Untidy space, tables left for 30-40 mins with items left on it. Didn’t take our food away, didn’t ask how we were etc.
it wasn’t busy when we went but didn’t seem any urgency to please customers not make the space welcoming. Initially missed my child’s order , and wasn’t aware even though I spoke to 3 people that chips came with the child’s pizza.
Also no childrens menu was given, unsure if they have one.
No dessert menu either.
First off got seated to a table wet sticky and full of food. Order food at the bar and drinks. The lemonade was flat I should of sent it back but didn’t want to complain as it was just a one off, but then food took 120 minutes to come then another five minutes for my food then we didn’t even get the dirty fries so had to go to the bar get my money back and overall terrible experience.
Stated on my reservation within our group we had 2 people who are gluten free. ( one of who was a child) Arrived on time, gave name and was greeted by the Manager with “oh this is the reservation I’ve been dreading, we have no gluten free based”
No communication advising us prior to our arrival, this was the case. When asked why I have been contacted, he just blankly stared back at me. Never again
Used to come here all the time when the restictions started to lift and it was amazing! Now the service is very poor, no welcoming in arrival or service to be seen. No cutlery left or given even after asking 3 times after our food arrived. Small portions. They don’t do crispy chicken burgers anymore just a bland chicken breast. Very over priced for what you get. Tables dirty. No coke left. No soap or sanitizer in the toilets or anywhere. Nowhere to make a complaint as Instagram messaged get ignored. Worst £60 I ever spent and was in there 40 mins. Noticed that it wasn’t only us who were leaving plates full of food. Bring back the original pizza baby where the creation of amazing food and happy atmosphere was! It seems like all they care about now is marketing and not the interest of the customers! DO NOT WASTE YOUR MONEY. There are a lot of nicer restaurants that serve food nearby! I wish I’d read recent reviews! Gutted.
Terrible. We pre booked. Arrived and got seated at the table, to be told there’s no pasta dishes available. Then ordered a pizza to be told there’s no spicy chicken to go on the pizza. Ordered a different pizza when it arrived it was a lot smaller so they made a second pizza which was quite burnt and nothing like the first one. Asked for dessert menu to be told there’s no desserts or ice cream. So we went across the road for dessert which is where we should of had the whole meal.
No ice cream
The young staff were lovely. One of the chefs was continuously coughing whilst making our food, didnt see him washing his hands after each coughing fit either, unfortunately this put us off the food , which is a shame as the food is very nice. No pasta on the menu at all which we didnt realize until we got sat down and a number of drinks were not available. We were the only ones in also and i appreciate it is not the restaurants fault but this made the atmosphere poor.
The restaurant was open despite taking my booking and the website stating it was open.
This was great booked on line it was lovely couldn’t fault anything.
Good timing because we went to cinema after our food and all booked on line.
Will definitely be returning.
It was a good experience for food. But staff on the other hand, me and my partner went for food and the food came really quick and very nice. But the staff, about 20-30 minutes into our visit the manager must have had to have a word with all of the staff for being slow, as we heard another table complain. The bartender swears a lot when drinks are messed up as we could hear him. The guy who looked like the manager or owner kept pulling staff to aside to tell them off in front of customers as we could hear things being said which was very unprofessional, why was they being told off in front of customers, very embarrassing for staff and customers. Some staff looked like they had no idea what they was doing. Although the food was good staff looked unhappy to be working there
Service was ok till we sat down and ordered food. I’m just 1 hour we only had our starter, daughters pizza sat on the table 50 minutes before anyone even collected it to take back to chef to cook it (make you own pizza) starters were served sloppy and no side plates given when asked for them. After 35 minutes of finishing we had to ask for main. Asked twice for a drink and ever got it until we complained. Staff were just stood about and avoided our table when they knew we were getting annoyed about the service. One girl just walked about like a zombie when asked for a drink and ask were our mains were. Chef then slammed meals on worktop when he knew were complaining about the wait. Completely understandable if the place was busy but it wasn’t. Never asked if meals were ok for us so couldn’t get any sauces or more cutlery because the just avoided the table. Absolute sham and won’t be returning.
We waiting ages for drinks. You could order drinks online but not food for some reason. Had to wait to order our food then was over charged. None of the staff seemed to know what they were doing. The food was pretty terrible as well. Definitely will not be coming back
I booked the table for my 12 year old to have a meal with two friends. I took them and got them settled, and then left them to enjoy the meal on their own. My impression was that the restaurant was very noisy, with an unpleasant smell of burnt oil. I would not have wanted to eat there.
The group of friends told me later that they had to keep asking repeatedly for their drinks before they received them, and that the staff kept ignoring them, when they wanted to ask for additional drinks or desserts. They felt that this was because they were young. I had returned to pick them up and paid for meal before they informed of me this. Annoyingly I had already paid a generous tip for service which had obviously not been that great!
25 mins wait no menu. People sat near us getting served before us having been sat after us.
Was just told to take a seat.
When menu given told 45 min wait for food.
Told 15 min wait for drinks.
Won’t be rushing back!
Lovely food and attentive waiters. Plenty of choice and will definitely be back.
Terrible service. Waited 50 minutes for food. No cutlery when food arrived so had to wait even longer. I ordered a burger and fries and the waiter didn't mention that the burger already comes with fries so I paid for an extra portion unnecessarily. By that time I was too fed up to say anything. Not impressed.
Seemed like they were short staffed as only 2 waiters, you could see they were stressed however they were still pleasant and polite. I ill not be returning anytime soon purely as we waited 1hr 15 minutes for 1 pizza and 2 fries, the fries were under cooked. I never said anything as I was with 2 of my children who were already a little restless. If I'm honest if we hadn't of paid for our meal and drinks at the time of ordering I would have cancelled and left.
The service was very slow. They were busy and clearly it was not long after lockdown easing so things might have been rusty. Ended up spending loads on drinks due to food taking so long. Food was ok when it arrived.
Severe lack of communication between staff members. We had to ask twice where our main course was after waiting 40 minutes between our starter and main. We moved tables to sit in the sun, which we asked to do so before, I presumed the staff would update the order as to which table we had moved to and from. It turns out is simply moving tables had lost our order in the kitchen somehow. We appreciate it was busy with it being a bank holiday however, I think our experience could have been a whole lot better if staff communicated between each other as I think some were clueless to what was going on regarding our food order. As way of an apology we did get a complimentary drink which was okay.
Food was lukewarm at best. Also the thin crust was more of a thicker crust. Not worth the money we paid
Easy to book and had vacancies but food was disappointing and took a while to arrive. There was also some work being done inside and the background noise was a little distracting
Staff friendly. Atmosphere great.
The food service very very slow took one hour to arrive.
We won’t return with children because of this.
Food was good but service poor. Took a while for them to give us menus, had to ask in the end. Staff seemed more preoccupied by cleaning the place and sorting napkins out rather than waiting on tables.
Very nice food but onion rings was abit too greasy. Staff
Terrible service .. took forever .. food was shocking.. however the manager handelled the situation with amazing customer service skills, he was apologetic, kind and understanding .. because of him I would go back and try again . He is exactly what you would expect from a manger and more .. you impressed 4 very disappointed ladies and made a bad experience much better.. thankyou for your service Mr manager
Service was horrendous! Had to ask for a menu after waiting half an hour, waited one hour for our drink to arid each and 1.5 hours for the pizza and fries to arrive. Staff didn’t have a clue when it came to customer service. Put me off going back again but the food was nice.
Felt forgotten about, service was really really slow at the beginning and once we had ordered. Food was good but let down by the service. Shouldn’t have accepted the booking or any walk ins if unable to look after customers.
Food was excellent, service very good
Fast service, impressed with how the “door staff” dealt with a couple of unwanted customers.... minimum off fuss and disturbance to everyone else. Very good attention to social distancing and Food amazing as always 🤩
Fantastic food, service was good, food was served in good time. English weather was windy but what can you do hey!!
Normally this place is lovely, food good and service great. However yesterday the service was terrible, the male member of staff on shift was quite rude and ignored us for a long time. Food was late coming out and when it did come it was cold.
Poor weather meant only a few tables didn't suffer with wet chairs/tables and awning wasn't secured sufficiently.
Service was reasonable except for the very long wait and one of the children's pizza's came a few minutes after the rest of the food and wasn't correct. No chance to order more drinks so was sharing towards end of meal.
A bit too loud with live music.
Would go again for food but would wait for indoor eating as COVID restrictions seemed difficult to manage for staff.
It was nice to be out again but we weren't impressed with Pizza Baby yesterday. My pizza reminded me of a late night takeaway and the calamari was over cooked. Service wasn't great but I did like that you paid when ordering so we could just leave when we'd finished. The singer was good; if it had been a bit warmer we might have stayed for an ice cream but it was about 8 degrees. With no outdoor heating or blankets and metal chairs, it was not pleasant.
The food was not presentable in any way!
I recieved differant presentation to the person sat on the next table. Every order placed whether drinks or food there was mistakes and missing drinks . Drinks not including ice .. no lemonade when asked for wine spritzer .. overall was very let down as we spent a lot of money and sceptical on whether to return as previously the service has been better and the food!
Our first visit to pizza baby, recommended by a colleague. Excellent food at good value, good service, got a little noisy as we had finished our food...... seemed more drinkers than eaters 9pm ish onwards ..... younger crowd. But then it was the bank holiday weekend. Didn’t spoil our evening at all, just wasn’t what we had expected, we will definitely be returning 😁
It was my daughters birthday and we were only in a group of 3 and we waited over an hour for our food. We watched as 4 other tables were served before us who came in after we placed our order. Tge worst thing about waiting was being outside and it was freezing and my daughter is heavily pregnant. Won't be returning .
Lovely food and great service.
Will definitely return
Fab experience , good service , pleasant staff will definitely return
Fantastic staff and lovely food.
Can't wait to go back!
Pizza Baby offers takeout which you can order by calling the restaurant at 01482 880110.
Pizza Baby is rated 3.5 stars by 154 OpenTable diners.
Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable. Due to local restrictions, this restaurant may not be accepting reservations at the moment.