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Restaurant is closed and open table didn’t notify us or let us cancel. This was a work event and was a total failure.
Showed up to the closed restaurant on Valentine's Day after checking their site several times and seeing no mention of it being closed.
The restaurant was closed when we got there and had been closed for weeks!!
Overall a terrible experience because my date and I got there on time for our brunch reservation to find the restaurant closed! No warning by the restaurant. When we arrived there were also two other people waiting and wondering why the restaurant was closed.
I went with friends for the weekend brunch Dim Sum. We had a 12:45 reservation and when we were seated we were given regular dinner menus. When we asked about the all you can eat and drink brunch special (which was the reason we came to the restaurant), our server told us it was not available because they were out of many of the things on the menu. When we asked if we could still have the AYCE special even though some options were available he still said no, because they were low on food and the chefs don’t come in on Sundays so they couldn’t make any more food. At that point we left without ordering anything.
I understand that things happen sometimes, but they could have contacted people with reservations to let them know that the brunch special was not available, especially since that is one of the main draws of the place on the weekend. Furthermore, I was kind of horrified to learn that all of the food was prepared a day ahead of time. What kind of restaurant serves food that is just reheated a day after it is made?! That is called leftovers, not something that I pay a restaurant to serve me.
I will never go back to Ping Pong and strongly discourage anyone from eating there on a Sunday unless you enjoy eating leftovers at a premium price.
They did not honor our reservation made via open table. When we showed up for our meal (early) we were told we’d have 11 minutes for our party of 6 to order, eat, and leave. The host was uncaring, unwillingly to explain why they took the reservation, and inflexible.
Not going back there.
delicious lychee tea and nice variety of items on the sampler.
I used to love this place. I was in a year ago and had a terrible experience. It was not my choice to go back - a friend picked the restaurant so I figured I'd give it another shot. Service was absolutely awful. The restaurant was almost empty at lunch time and servers were standing around yet ours was nowhere to be found. We had to go find him to place our order, again when we tried to order more food, and to get our check. Normally the food comes out as it's done, piping hot. Our entire order arrived together (after a considerable wait) and the dumplings were cold. Nothing was as good as we remembered it being on previous visits.
Horribly slow service. One server for the entire restaurant. Ok drinks
Unfortunately this was one of the worst experiences I have had at a restaurant. It took almost 10 minutes for a server to come greet us. Several minutes passed each time between the servers coming to the table. They were not helpful with questions. I would not recommend.
Clearly understaffed. Took 4 tries to give us water instead of sprite. Food was good.
Very disappointing, they would not honor a living social voucher.
TERRIBLE!!!!!! Our service was awful! We ordered a bottle of wine and the server brought it to our table with a glass taken out of it and said "It was the only pinot noir in the house (shouldn't you offer something you have a full bottle of!!!) Then when our bill came she had only taken $3 dollars off for the missing glass. We also had a gift card, but apparently they had decided on Monday they were no longer honoring gift cards from that specific website YET they are still on the website so people can buy them. DONT GO HERE .... Its a waste of money and you will be disappointed.
Wish I could say I'd enjoyed my experience, but after being turned down from a empty restaurant that had ran out of food reluctantly we made a reservation and tried again only to be told the deal we'd purchased wouldnt be honored and that as a apology for this, or maybe for the previous time when we were sent packing by Al that he'd comp one item or drink. Thanks for nothing Al!
Great restaurant and service. Food was excellent.
Absolutely terrible service. Only one server and one bartender on duty. The manager was rude and reeked of alcohol. We had a Groupon and the manager tried not to let us honor it. We were there for over 2 hours. Took 45 mins before I even got my drink.
Horribly slow service, out of half the items on the menu.
This is upscale dim sum, and everything is so tasty. I've always liked traditional dim sum, but it's hard to find an authentic place that also has a cool vibe and atmosphere. Beautiful presentation and a unique dining experience. Lots of great, fresh tea too!
THey ran out of sui buns. The only reason why we went