Pier 21 - INTERCONTINENTAL YOKOHAMA GRAND

Pier 21 - INTERCONTINENTAL YOKOHAMA GRAND reviews from people who’ve dined at this restaurant. Based on recent rating.

1. E

   Excellent VIP

   Wilmington7 reviews

   1.0

   Dined on July 27, 2016

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 4

   My wife and I took our two grandchildren (12 & 13) to Pier 21 for a "dress up" night out on our Japan trip. Description indicated varied menu including selection of seafoods. A la crate menu had only 3 choices - pasta, beef steak, and hamburger steak. Beef steak was terrible. Pasta was not good. One of grandchildren ordered hamburger steak which never arrived. When asked the wait staff after some delay, he indicated kitchen closed and too late to order. Meal was so bad, had to take everyone to McDonalds (where we never eat but did please the grandkids) after our "dinner" at Pier 21. Although the atmosphere is nice, this restaurant is an embarrassment to and not up to the standards I would expect from the Intercontinental, where we were staying. Would definitely suggest avoiding this restaurant.
   

   Is this helpful?

2. OT

   OpenTable Diner

   Kanagawa1 review

   2.0

   Dined on July 23, 2016

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 4

   I chose this restaurant because it was next to the hotel where my friend was staying, and because it had a great view. It was certainly convenient, and the view is lovely. But the food and service were disappointing. We chose the cheapest of three set menus, about 4,700 yen each. The top one was about 8,500 yen. It was the same meal that we had, plus some additional courses. For us, the 4,700 yen one was enough food. There was a rather odd hors d’oeuvre: a small ball of rice (one ball) that had been fried. The waiter told us it was a croquette, but croquettes are usually made with milk and eggs. It seemed to me that this one didn’t have either. It was just “fried rice”. The fish was one of my favorite types, but it had been cooked in a lot of oil, and every mouthful was oily. The miscellaneous small desserts were delicious, and the coffee was fine. For us, this was a special occasion, and my friend ordered a bottle of Australian champagne. The waiter, startled, suggested that he must have made a mistake, and that he had meant to order two glasses of that champagne. No, my friend said, a whole bottle. The waiter made a face as if the order was unbelievable, and he checked one more time to be sure that we really wanted the whole bottle. We were two Americans in a Japanese restaurant. I speak Japanese; my friend does not. The waiter’s English was poor. When he answered my questions, he did so sometimes in English and sometimes in Japanese, but always while looking at my friend, not at me. We were there from 7 p.m. to 9 p.m. on a Friday night. When we left the restaurant, we realized that all the other customers had already gone.
   

   Is this helpful?

3. IT

   IloveTYO

   Tokyo1 review

   2.0

   Dined on December 26, 2014

   1. Overall 2
   2. Food 1
   3. Service 2
   4. Ambience 3

   　年末に、家族３人で、クリスマス代わりに利用しました。横浜の学校に通っている家族がシーフードを食べたいというので、こちらのレストランを予約し、食事をしました。家族の内、1名が用事で来れなくなり、人数変更を行いましたが、電話の応対はホテルレストランの対応としてごく普通のもので、感じはよかったと思います。料理については、こちらも不勉強でしたが、シーフードレストランを名乗っているので、プリセットメニュー以外にも、カクテルシュリンプ、生ガキ、魚の焼き物、パエリヤ等があると思っていましたが、なんと、カレー、ミネストローネくらいしかなく、少々焦りました。味はショッパイだけで、旨味はほぼなく、カラス貝のワイン蒸等は、やせ細って１ｃｍくらいになっていました。冷製のオードブルは、いかにも、前日に作りましたという雰囲気で、冷え過ぎという位、しっかり冷えていました。魚のブイヤベース風も塩味が強く、旨味は全く感じないもので落胆が強くなる一方でしたが、皮肉なことに、美味しいと感じた料理は、最後に供された直径４ｃｍくらいのフィレステーキのみで、シーフードレストランを名乗るのは無理だと感じました。さらに言えば、ワインのコストパフォーマンスも悪く、全体的には、街中の食堂が食材を飾りたてて、ホテルの値段でサービスしているという印象が残りました。
   

   Is this helpful?