Phillips WD Bar & Grille- Seneca Buffalo Creek Casino
Great food and service. Best place to eat in The city for the cost.
the food here is always very good. however our waitress was a little off on this evening. I ordered a wedge salad that never came I asked her about when my main course came. she admitted she forgot. we think they have the best burgers in town. My wife and I both ordered them medium well hers came out perfect mine was very rare. i had to send it back when it returned it was perfect.
The first 2 times we went everything was way more than I expected, the first was outside ( highly recommend)with a female waitress I can't recall her name great and friendly person that seems to love her job the second was inside Damond was our waiter I know his name he came up to me and said hi Mike this time very impressive he definitely takes what he's doing very proudly(will ask for him from now on,will wait or come another day) . This time was not happy first of all 2 of my party were late, they would not seat us or even offer us to sit at the bar to wait, made me feel very unwanted and embarrassed (ALMOST LEFT, I DISLIKE THE POLICY VERY MUCH). As for the serves, nothing came in a timely manner, from the bread to a drinks, had to remind the waiter for of almost every thing when they took the empty pates from my wife, they reached right over my plate (while I was eating) instead of taking 2 steps around me and never even said excuse me. Hope this was a bad day for them and not a reflection of their work ethics. In all a great place to eat, guess you just take you chances on the day your waiter/waitress has.
Food is great but the ventilation is terrible. Lots of smoke in the air. I am not sure why they don't open the sliding bar door any more.
We are "regulars" and Phillips and eat quite there often. I have to say the last two visits have not met up to previous experiences; especially this visit. To begin with bread was not served, we had to ask for it and it was received toward the end of the meal. We both had wine with our dinner and also drank water. The waiter did ask if we wanted refills of wine but neglected our empty water glasses. The meat was not cooked to the requested temperature. I always order a medium filet mignon, this time it was rare. I ate the area that was cooked medium and brought the remainder home to cook to my liking. I did not send the meal back because it had taken some time to receive it. Also my guest had the filet and it was stringy and not up to the usual grade of meat. I understand this was a Friday evening, but tables had emptied and there was no excuse for the lapse in service. I had always recommended this restaurant, but am hesitant to do so after my last two visits.
Everything was great about the dinner except I was given the wrong takeout container of leftovers and didn’t notice until the following day. :( I was really looking forward to the salmon and Mac n cheese for lunch.
the food and srvis where grate. evethig was grate
the people where nice
This was the worst dining experience I’ve had in a while. The server was not attentive at all. Never asked how our food was. I had to ask for boxes three times before he sent someone else over to our table. Took forever to bring our check and then had a manager drop it off and the manager seeing us sitting there waiting for boxes didn’t even offer to help. Drink refills took forever. The prime rib was served on a plate of au jus which is just terrible presentation. We waited so long for boxes the au jus started to become gelatinous. Our salad dishes were still on the table when he brought out the food. The guy who came to box our food said he is one of the best servers they have. If he is your best then I’m afraid to see who the worst is.
Very disappointed in the whole experience. Bus staff was extremely condescending and our waitress seemed uninterested.
Very nice ambiance, beautiful patio and you can't beat the price of $32 for the breakfast buffet and bottomless mimosas. I wasn't that impressed by the food however, it was just ok. Some of the items weren't hot enough and also some of the servers seemed like they didn't care to be there. I would much rather go to the one in NF if it wasn't for the patio which really made up for the experience, and the sweet smell of General Mills made it even more pleasurable.
We always have a wonderful dining experience. The atmosphere, food and staff are top notch and take pride in their work. I would recommend this restaurant for any occasion. Very enjoyable.
The atmosphere is wonderful, with good food and very good service. Other than seafood there is not much to eat for a vegetarian and the specials list is small but the chefs are very accommodating.
Went here for dinner on a Friday night; food was good. Service was not so good. Ordered dinner and then our server brought our salads to us and minutes later came back and said our food would be right out. Needless to say, our meals arrived and no one was even close to being done with their first course. This means he put everything in at once and did not space it out at all. This is not a fast food restaurant, wait staff should be trained on how to properly space out courses. When something like this happens, it kind of ruins your dining experience.
We were served by Lucas, an exceptionally friendly, outgoing young man. He suggested menu items to us based on our preferences, and they turned out to be perfect suggestions! It was our wedding anniversary, and Lucas surprised us with a complimentary dessert. Also, I had requested Sangria, which Lucas informed me was not available, then offered to make me "something" comparable. I don't know what was in the drink he brought me, but it was absolutely delicious. The entire experience was perfect.
It was my birthday and our server Lucas had the chef prepare a delicious dessert. He always remembers us and our drink/food choices!
The food was very good. Our server was fantastic and the never ending Mamosas were great.
Food was very good. I had rib eye (not bone in) and my wife had crab stuffed flounder. Just felt we wait a long time to get each coarse of our meal from appetizer to main meal.
Great food and atmosphere. Menu is different and less expensive than Niagara! Service was great too. We will be back soon!
Had a wonderful time and everything was very nice.
The workers were so very kind and helpful. Always had a smile on their faces and asking if anything was needed or if they could do anything to help. Love the place and the friendly faces of the workers is what makes me come back as much as I can. They make it special if it is your birthday or if you are there to celebrate an occasion. Food is amazing and you cant beat the price either. Love going and will keep going back and bringing more and more people with me.
The only reason I gave "service" a middle rating is: The toaster wasn't ready at opening time. It would seem to me that if the food can be out and ready at opening time - someone has to be there early enough to at least plug in, or whatever it takes to make sure the toaster is ready by 10:00 am. When you order toast at the "breakfast" buffet - you shouldn't expect to get it at the end of your meal. That is the only complaint I have. Otherwise the experience was, as always wonderful.
The best food and drinks . Our server was great didn't wait for anything 😊
lobster overcooked and overpeppered. waiter very good
Service was excellent, our meals came quickly and was delicious!
Service was great, it food was cold. Too expensive.
Wonderful evening on the patio overlooking Downtown Buffalo. Started with ice cold beer. Ordered chips and variety of salsas, excellent. Followed by a complimentary bread basket served with various butters. The Warm nut bread with chocolate chip butter was my fav. Followed by black/blue cheeseburger with a side of the chrunchiest onion rings ever! Hubby had A prime rib sandwich he devoured. Too stuffed for dessert but we’ll be back for sure!
Had a very nice dining experience with quick friendly service and excellent food.
Very accommodating staff. Terrific food! Great atmosphere. Was the first time for the couple we took and they already want to go back!
Waitress didn't know how to serve wine. Also, she kept hitting my chair when passing by.
Very nice dining experience- service was very good and food was also good
Everything about the dining experience was wonderful from start to finish. We were there to celebrate a 60th birthday. There were 6 of us. Everyone's dinner was delicious. We had salmon, scallops, filet mignon, braised short ribs and steak medallions. We all agree it was the best we ever had. Our waiter was exceptional, professional and friendly. At the end of the dinner, the birthday (boy) was given a dessert to finalize the celebration. It would have been a perfect night if we had won at the casino.
The service was outstanding! Kelly was honest and extremely helpful. The food was to die for! “Free bird” and “Short ribs” were our entrees. Can’t wait to go back!!
Overall ok ,we received no bread n butter which we always get when sitting at the bar to eat?My daughter medium rare fillet was not cooked to her liking,my steak was very good,oysters were real small for $3 a pop?
We always choose Philips Western Door to celebrate our special occasions. We have never been disappointed... We look forward to seeing the friendly staff...but to be honest, we choose this restaurant because of a wonderful server whose name is LUCAS. Lucas makes us feel that we are valued customers. He remembers our favorite drinks and appetizers. Lucas makes terrific suggestions regarding dinner entrees and sides. We are now "regulars" because of Lucas. I can't wait for our next special celebration!!!
FAVORITE BREAKFAST PLACE /// NOBODY COMES CLOSE .... EVERYTHING IS PERFECT
We dine often at the Phillips Western Door, and the service has always been friendly, outgoing, and very accommodating, in a comfortable setting!! All of our appetizers and meals have always been outstanding, and we’ve probably tried everything on the menu at one time or another - and don’t forget about The desserts - amazing!!
yes i recommend it all the time. The staff is great.
I brought my 5 month old baby with me to dinner, and the staff was incredibly accommodating. I have never been treated with such respect and compassion. Our group had an amazing time! Food was immaculately cooked and delicious, the server was knowledgeable and helpful, and our overall experience was perfect. Highly recommend!
great dinner and a great service. would recommed to all .
I ordered the special of a porterhouse steak. The price wasn’t given and I was shocked to find out it was $65. Another person ordered the other special of bone-in rib eye steak and hers was $60. I think the server should tell you how much those items on the special menu will cost.