Phillips WD Bar & Grille- Seneca Buffalo Creek Casino

You confirm my reservation and we get there and your not even open ...so disappointing

Our sever Linda was great! She was personable and very friendly. Dinner was delicious and it was a wonderful evening!

The food is very good. I also receive excellent service from Damon, best waiter there!

our server Julian was absolutely horrible.
i will not be returning because of him.

Waiter was extremely slow for the amount of people there.

Always request Damon as our waiter. The best server there!!! Food was great, highly recommend.

The bread and the 3 different butters were so good. We liked the molasses butter the best and 3 different kinds of bread also.
Service was very good
Our chicken scampi was outstanding.
We will return soon.

Had a reservation and still had to wait 45 minutes for seating

Been there about 7 times it has always been consistently good

Shrimp smelled funny. When we were seated I only saw 1 waitress and she started us with beverages until the scheduled waiter showed. After that he kept us supplied with drinks.

Lorita was an amazing server. She was attentive to our needs and very kind.

Great food and service. We enjoyed our dinner. The casino and restaurant are both very nice.

Good decor and service was amazing..steak was so so but cauliflower app was terrific

Out server Lorita was amazing and the food was delicious as always!

We looked forward to and enjoyed our evening. Glad to see how busy it was with all of the current worries. Food was good, service fine and we enjoyed our evening. Like to thank the host who met us and took us to our table.

First we sat at the bar, bartender was wonderful, his Drinks were magnificent. Then we got seated drinks at the table weren’t have as tasty as the ones at bar don’t know if it was a different bartender or what. Food was delicious and it service was okay , waitress was definitely super busy and over worked

Server and manager were awesome!!! Our group had a fantastic time! Can’t wait to visit again!

Great meal. Service a little slow but there was a hockey game that night so a little busy but not overly crowded.

Food was very good, server, David was excellent. Also, great assistant to the server, Kim was excellent. Will be back soon.

Service is excellent especially with Damon as our waiter. Food was great!

This was my fourth time having dinner there and as usual it was outstanding. We had several of our favorites but the special red fish with the crab rissotto should be put on the menu (awesome). Our server Deana was very good, our courses were spaced out perfectly and she was professional and friendly. Looking forward to our next visit!

Food is always excellent and our waiter Damon is the best.

The food is always excellent and the service outstanding. Buffalo Creek is my favorite casino and the WD BAR & GRILLE is our favorite place either for Sunday brunch or dinner.

My husband and I really enjoyed this brunch. The service was exceptional and the food was excellent. We were able to get unlimited mimosas - we didn't even have to ask, our waitress brought them right over to us. I think we had 3 each. The carving station had prime rib and ham on the bone. Belgian waffles were served with strawberry butter, whipped cream and syrup...very good. They had made to order omelettes and crepes, cheeses, shrimp, etc. Be sure to also save room for dessert - it will be worth it.

Everything about this restaurant is excellent except the pepper on the tables. It is powder at best. May I suggest a coarse ground black pepper, or even better, pepper grinders

Excellent steaks and seafood, have never gone wrong ordering the king crab legs here. They are definitely a staple for me when I come here. I was disappointed in the shrimp cocktail. Basically it was frozen shrimp on a plate, and the cocktail sauce was not very good either. Would not order that again. Other than that, the service, ambiance, and overall dining experience was and always is very good. Will keep coming back again and again.

Sent steak back 3 times poor service all crab was rubber same with lobster tails

Love the place! Prices, food and service are outstanding!

Received great service from Damion.
Very courteous and friendly. He is the best!

Our first visit was a tale of two stories! We made reservations for 7:45. We showed up about 10 minutes early. Hostess said they were running 10 minutes late and we could go have a drink at the bar, which we did. After watching about 5 groups that arrived after us get seated, I went to check status only to find out we were never checked in when we arrived and were starting over. This information was gathered as the hostess told a friend or acquaintance that she could "squeeze" another group in! They walked right past us as we stood there! Playing favorites to friends did not sit well with me to say the least! So, I deemed this unacceptable, told the hostess to cancel our reservation and left. We all went downstairs for a drink where the bartenders heard us complaining to some friends. They immediately called the WD Manager who came down and met us face to face. One bartender even said "I am mad for you." After a lengthy discuss, apologies and offers for some perks, we went back upstairs and had an amazing dinner with great wait service! George (WD Manager) saved the day on what would have been a disaster! Would we go back? I believe we will, but I would advise everyone to be vigilant regarding the status of our reservation. Especially when the restaurant is overwhelmed like it was. I can only hope the hostess learned a lesson in all of this. I can't thank the bartenders downstairs enough either. If it wasn't for them caring like they did, we would have walked away very unhappy customers with the WD written off for good!

I was very disappointed in the dining experience at Phillips WD Bar & Grille. I think that you expect it to be on par with the Western Door at Seneca Niagara which I love, but it is not. I have been here before and enjoyed it, but it has gone down hill in my opinion. There just doesn't seem to be a standard of service here. There is no 'click' to the hospitality as far as consistency. The lady at the door was wiping menus off as we approached and she said she would be with us in a moment. That was a sign, --the menu wiping was most important at that point. She then said, "what can i do for you?" I told her that we had reservations etc. and she said, "give us a few minutes, we have some other people to seat first." I told her that wasn't a oproble and that we would go to the bar. Upon walking around the partition i saw that the bar was full, mostly with people eating, so we took a seat on the chairs right there in the entrance way. It was only a couple of minutes when a very personable man approached and took us to our table. Once we were in the dining room I saw that there were several empty tables, so why not just say that the maitre 'd would be right with us rather than give us a few minutes? The dining room is very brightly lit, too bright in my opinion, formica table tops, no candles, --I right away thought that this doesn't look like the Western Door. The menu was not laid out like the Western Door, --several entrees on the main pace with a description and the steaks listed on the 'fold-out' just in a list with no description. I guess that steak isn't the main feature which is fine. The waitress was very pleasant got us our drinks and took our order. I ordered the Buffalo Wing Cauliflower for us to share and asked that after that she bring me a Shrimp Cocktail while my companion had a salad. All of those things, along with bread, were delivered at the same time. That is diner service with super club prices. There is more, --out of space.

Have eaten..many times..in Casino resturants all around the country,and Canada..the service last Saturday was by far the worst I have experienced..in Casino resturants,Spa..and fine dining..the drink we ordered..only came after a 20 minute wait..and only because we asked about it..water glasses never refilled..our meal sat under the warning lights too long..and was cold..very disappointed..I feel we should be compensated for horrible experience and we were celebrating a special nite..very upset

Been there many times and enjoyed it, But my Strip steak was tuff this time. Tasted more like a cheap supermarket steak rather than a high end steakhouse. Very disappointed.

Food and service always great!!! Have tried almost everything on the menu,we have never been disappointed! Eat there at least once a week!

We love sitting at Linda’s table.

Very below average food served in a terrible atmosphere but we had great service. $15 burgers that are not worth $8 in what really looks like an updated Your Host.

The special I ordered was absolutely delicious. The crepe brûlée was awesome as well.

Upon arriving, we had to wait at the host desk for about ten minutes without being acknowledged, finally a server came over and asked if we had a reservation, we said yes and he said it would be about ten minutes, so we sat down To wait and then weren’t seated for about another twenty minutes. Other then that, our server was good. Food was excellent!

Very nice dinner before a Sabres game . Food was served in a timely manner. Food was very good, nice size portions , but server Kathleen was very rude , everything seemed like it was a effort for her , from taking our order to boxing leftovers, she seemed miserable .

We went for the brunch buffet had a wide selection and was definitely top quality our servers name was Loretta and she was fabulous the brunch buffet includes bottomless Mimosa’s which is also a plus!! We will definitely be returning to the brunch we have been to dinner there many times and the food and service is always high quality the bartender Lance is always friendly knowledgeable and expedient! Can’t wait for our next visit!