P.F. Chang's - Willowbrook Mall

3.9
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29 Reviews
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$30 and under
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Asian

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Casual
P.F. Chang's is a restaurant concept that honors the 2,000-year-old Asian tradition of wok cooking and believes in making food from scratch every day in every restaurant. With a Farm to Wok™ food philosophy at its core, P.F. Chang's chefs hand-roll dim sum, hand chop and slice all vegetables and meats, handcraft every sauce and wok-cook each recipe, every day in every restaurant using wholesome, fresh ingredients. With roots in Chinese cooking, the culinary landscape at P.F. Chang's now stretches across Asia with diverse, culturally inspired recipes including hand-rolled sushi, Vietnamese-style soups and bowls, traditional Chinese dim sum, wok-fired chicken and beef entrées, and family style noodles and rice. All made from scratch every day.
What 29 People Are Saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
3.9based on all time ratings
4.1
food
4.0
service
3.9
ambience
3.8
value
Noise · Moderate
63% of people would recommend it to a friend
5
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M
New York Area
17 reviews
Dined on May 18, 2019
Overall 4food 4service 5ambience 4

Our waiter, Tomaso, was very attentive. Our food was good, just a bit salty. We all agreed it was not greasy and very tasty. We had the crab wontons to start. Mongolian beef, shrimp and lobster sauce and honey shrimp. Plenty to take home too. Noise level wasn’t loud and we could easily hear each other. Our drinks were also very enjoyable, we drank a blushing geisha and a Asian pear monitor. We’ll definitely be back.

BC
New York Area
15 reviews
Dined on May 18, 2019
Overall 3food 3service 4ambience 4

Second time here. Both times problems with kitchen. So long for food to come out

OT
1 review
Dined on May 17, 2019
Overall 1food 1service 1ambience 2

It was awful
The service was slow
The food was slow To come out and the chicken was very chewy
The bathroom was very dirty
The plates and spoons also dirty
Very upsetting , never going back.
The riverside square one is way better !

MD
1 review
Dined on May 17, 2019
Overall 2food 4service 1ambience 4

Service was really bad. They served us one dinner at a time. They served the children last approximately 15 min after all adults received their food. You had to hunt the wait staff down to get a refill of water.

SH
New York Area
2 reviews
Dined on April 28, 2019
Overall 5food 5service 5ambience 4

From the hostess to the the waitress to our water glasses getting refilled, everyone that works at the new PF Chang was so nice! They asked as we walked in if we were celebrating something. I told them it was my girlfriends birthday . My friend loved that hostess wished her Happy Birthday and of course loved when she could pick a free desert to complete our celebration.
The waitress helped us pick PF favorites. Everything was so delicious. The waitress didn’t rush us out to turn the table so we got to relax and enjoy the food and each other.
I can’t wait to go back again.

LP
New York Area
30 reviews
Dined on April 23, 2019
Overall 3food 4service 4ambience 4

Still working out the kinks from opening, but hoping they will continue to improve...

OT
New York Area
10 reviews
Dined on April 21, 2019
Overall 5food 5service 5ambience 5

Marc Anthony was an excellent server. It was our first time at the restaurant and he helped to make it a great experience. The food and drinks were terrific.

WS
New York Area
5 reviews
Dined on April 18, 2019
Overall 2food 3service 2ambience 3

Although the server tried their best, it took 15 minutes to be greeted, it took another 30 minutes to get our beverage from the bar.. and another 30 minutes to get our meal. I understand during extremely busy times, but this was a Wednesday and 1/2 the tables were empty. I will give another chance in a few months, but then I am done.

KG
New York Area
8 reviews
Dined on April 17, 2019
Overall 4food 5service 3ambience 3

Food was great!!!! But the service was not good. Our server took a long time to get us drinks and our appetizers, but then brought our meal out as we were just eating our appetizer. He also ask if we wanted to see a dessert menu while we were eating our meal.

ML
New York Area
27 reviews
Dined on April 14, 2019
Overall 3food 4service 5ambience 2

Our server Nick was great and our food was delicious. However it was very hot which made our dining experience very uncomfortable. They need to fix the air conditioning system or loose a lot of business. I will call before I go back again to see if the air quality has been corrected.

S
New York Area
6 reviews
Dined on April 11, 2019
Overall 1food 2service 4ambience 1

The atmosphere and décor of this particular restaurant isn't like the others. The lighting is like eating in a cafeteria, no music? The food had no presentation at all, just thrown on a plate. The portions are small in relation to the prices. The service was very good.

P
New York Area
27 reviews
Dined on April 6, 2019
Overall 1food 4service 3ambience 1

This was the worst dining experience in the Willowbrook location. I felt as if I was in a food court with crying babies, tantrum children and noise out of control. There was no ambiance, the floor was dirty and the ladies room was hit by a tornado. Will not return as the Hackensack location is superior.

OT
New York Area
6 reviews
Dined on April 4, 2019
Overall 1food 1service 2ambience 3

Cold food and very salty. This concept has seen better days.

RM
Charleston
21 reviews
Dined on March 21, 2019
Overall 4food 5service 5ambience 5

As usual food was excellent. However compared to other locations portions were smaller and a bit more pricier. Also beautiful new place, but overhead music way to loud!

OT
New York Area
3 reviews
Dined on March 19, 2019
Overall 5food 5service 4ambience 5

Fun place to eat. Great happy hour

WS
New England
50 reviews
Dined on March 18, 2019
Overall 5food 5service 5ambience 5

You can never go wrong with a PF Chang's. Excellent, healthy food served by an efficient and courteous staff. Very nice wine list by the glass to boot.

CD
New York Area
10 reviews
Dined on March 12, 2019
Overall 4food 5service 1ambience 4

The food was yummy. Our waiter had a great personality. Our table was poorly bused. All of the dinner plates were still on the table when dessert arrived. We had to ask for the plates to be removed and not all of them were removed.

OT
New York Area
1 review
Dined on March 10, 2019
Overall 1food 2service 1ambience 2

Poor service. Nothing came out together, came out incorrectly, had to cancel items because they came out too late, the service provided dirty dishes and came back with wet ones after cleaning. Food wasn’t great. Claimed everything was made on spot and later told that they couldn’t adjust heat when already ordered not spicy. The hostess seemed confused with many servers corrugating in one spot. Was extremely disappointed.

OT
New York Area
1 review
Dined on February 28, 2019
Overall 5food 5service 5ambience 5

Great food at a great price! Would recommend!

OT
Atlantic City
5 reviews
Dined on February 18, 2019
Overall 1food 1service 1ambience 3

Everything was terrible and I went to celebrate a birthday. Food overpriced. Small portions. Inattentive server. Sweet and sour chicken was terrible.15 minutes to greet us nd didnt even bring all the appetizers or the right food.drink came out wrong.

NJ
New York Area
32 reviews
Dined on February 17, 2019
Overall 2food 5service 3ambience 2

Still getting the kinks out as they just opened a few weeks ago. We had an OpenTable reservation at 6:30 and we waited 40 minutes to be seated. Food was very slow, although tasty and hot, took over 30 minutes to get to us. Not a problem with our server, but obviously a problem with the kitchen. Need to fix.

BW
New York Area
1 review
Dined on February 17, 2019
Overall 5food 4service 5ambience 5

Our server Alisha was amazing! If visiting I recommend asking for her to be your server

OT
New York Area
1 review
Dined on February 16, 2019
Overall 2food 5service 3ambience 5

Even though we had reservations, still took 45 minutes to sit😡
And service was very slow.

OT
Philadelphia
4 reviews
Dined on February 16, 2019
Overall 3food 4service 3ambience 3

Food was quite good. Once seated service was relatively prompt. Waiting to be seated was a disappointment. With a reservation and even arriving 10 minutes early the wait to be seated was 45 minutes. There were a lot of unhappy folks waiting. The concierge stated to another customer that if they want to avoid a long wait choose a weeknight instead of Friday or Saturday.

OT
Washington DC
6 reviews
Dined on February 14, 2019
Overall 5food 5service 5ambience 1

Valentines

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OT
Las Vegas
1 review
Dined on February 9, 2019
Overall 5food 5service 5ambience 5

Had an outstanding experience at pf changs. Had an 830 reservation and was seated immediately despite the long wait. Food was amazing, service was excellent. Definitely going back soon!!

VZ
Chicago
1 review
Dined on February 9, 2019
Overall 4food 5service 5ambience 5

I had reservations, but still had to wait almost 30 minutes. The hostess stand needs to be turned around so that the hostesses are facing incoming customers instead of having their backs to us.

OT
1 review
Dined on February 9, 2019
Overall 2food 3service 5ambience 3

The Reservation method does not work at this restaurant. My Reservations were at 7pm I sat finally down at 8:05pm. Horrible service and hostess favoritisms also.

DB
1 review
Dined on February 7, 2019
Overall 3food 4service 4ambience 2

This P.F. Chang’s is smaller than the others I’ve visited..... we were seated immediately- we had reservations- our server was knowledgeable and attentive- it took almost 20 minutes to get our appetizer - and the noise level is very high. We could hardly hear each other across the table. We didn’t feel it was a relaxing atmosphere for dinner and while the food was ok - we probably won’t be going back anytime soon