P.F. Chang's - Willowbrook Mall
Our waiter, Tomaso, was very attentive. Our food was good, just a bit salty. We all agreed it was not greasy and very tasty. We had the crab wontons to start. Mongolian beef, shrimp and lobster sauce and honey shrimp. Plenty to take home too. Noise level wasn’t loud and we could easily hear each other. Our drinks were also very enjoyable, we drank a blushing geisha and a Asian pear monitor. We’ll definitely be back.
Second time here. Both times problems with kitchen. So long for food to come out
It was awful
The service was slow
The food was slow To come out and the chicken was very chewy
The bathroom was very dirty
The plates and spoons also dirty
Very upsetting , never going back.
The riverside square one is way better !
Service was really bad. They served us one dinner at a time. They served the children last approximately 15 min after all adults received their food. You had to hunt the wait staff down to get a refill of water.
From the hostess to the the waitress to our water glasses getting refilled, everyone that works at the new PF Chang was so nice! They asked as we walked in if we were celebrating something. I told them it was my girlfriends birthday . My friend loved that hostess wished her Happy Birthday and of course loved when she could pick a free desert to complete our celebration.
The waitress helped us pick PF favorites. Everything was so delicious. The waitress didn’t rush us out to turn the table so we got to relax and enjoy the food and each other.
I can’t wait to go back again.
Still working out the kinks from opening, but hoping they will continue to improve...
Marc Anthony was an excellent server. It was our first time at the restaurant and he helped to make it a great experience. The food and drinks were terrific.
Although the server tried their best, it took 15 minutes to be greeted, it took another 30 minutes to get our beverage from the bar.. and another 30 minutes to get our meal. I understand during extremely busy times, but this was a Wednesday and 1/2 the tables were empty. I will give another chance in a few months, but then I am done.
Food was great!!!! But the service was not good. Our server took a long time to get us drinks and our appetizers, but then brought our meal out as we were just eating our appetizer. He also ask if we wanted to see a dessert menu while we were eating our meal.
Our server Nick was great and our food was delicious. However it was very hot which made our dining experience very uncomfortable. They need to fix the air conditioning system or loose a lot of business. I will call before I go back again to see if the air quality has been corrected.
The atmosphere and décor of this particular restaurant isn't like the others. The lighting is like eating in a cafeteria, no music? The food had no presentation at all, just thrown on a plate. The portions are small in relation to the prices. The service was very good.
This was the worst dining experience in the Willowbrook location. I felt as if I was in a food court with crying babies, tantrum children and noise out of control. There was no ambiance, the floor was dirty and the ladies room was hit by a tornado. Will not return as the Hackensack location is superior.
Cold food and very salty. This concept has seen better days.
As usual food was excellent. However compared to other locations portions were smaller and a bit more pricier. Also beautiful new place, but overhead music way to loud!
Fun place to eat. Great happy hour
You can never go wrong with a PF Chang's. Excellent, healthy food served by an efficient and courteous staff. Very nice wine list by the glass to boot.
The food was yummy. Our waiter had a great personality. Our table was poorly bused. All of the dinner plates were still on the table when dessert arrived. We had to ask for the plates to be removed and not all of them were removed.
Poor service. Nothing came out together, came out incorrectly, had to cancel items because they came out too late, the service provided dirty dishes and came back with wet ones after cleaning. Food wasn’t great. Claimed everything was made on spot and later told that they couldn’t adjust heat when already ordered not spicy. The hostess seemed confused with many servers corrugating in one spot. Was extremely disappointed.
Great food at a great price! Would recommend!
Everything was terrible and I went to celebrate a birthday. Food overpriced. Small portions. Inattentive server. Sweet and sour chicken was terrible.15 minutes to greet us nd didnt even bring all the appetizers or the right food.drink came out wrong.
Still getting the kinks out as they just opened a few weeks ago. We had an OpenTable reservation at 6:30 and we waited 40 minutes to be seated. Food was very slow, although tasty and hot, took over 30 minutes to get to us. Not a problem with our server, but obviously a problem with the kitchen. Need to fix.
Our server Alisha was amazing! If visiting I recommend asking for her to be your server
Even though we had reservations, still took 45 minutes to sit😡
And service was very slow.
Food was quite good. Once seated service was relatively prompt. Waiting to be seated was a disappointment. With a reservation and even arriving 10 minutes early the wait to be seated was 45 minutes. There were a lot of unhappy folks waiting. The concierge stated to another customer that if they want to avoid a long wait choose a weeknight instead of Friday or Saturday.
Had an outstanding experience at pf changs. Had an 830 reservation and was seated immediately despite the long wait. Food was amazing, service was excellent. Definitely going back soon!!
I had reservations, but still had to wait almost 30 minutes. The hostess stand needs to be turned around so that the hostesses are facing incoming customers instead of having their backs to us.
The Reservation method does not work at this restaurant. My Reservations were at 7pm I sat finally down at 8:05pm. Horrible service and hostess favoritisms also.
This P.F. Chang’s is smaller than the others I’ve visited..... we were seated immediately- we had reservations- our server was knowledgeable and attentive- it took almost 20 minutes to get our appetizer - and the noise level is very high. We could hardly hear each other across the table. We didn’t feel it was a relaxing atmosphere for dinner and while the food was ok - we probably won’t be going back anytime soon