P.F. Chang's - White Plains

Good food in nice setting in The Westchester Mall. Perfect place for lunch with friend.

We celebrated a birthday. Food was delicious as always. Staff very accommodating especially Terence the manager

Food was good, when we arrived they didn't have our reservation so it took a while for them to figure that out. We just chose to seat at the bar for a quick meal.

As everyone is getting “back to normal” and dining out again, I decided to take my mom out to one of our favorite places. P.F. Chang’s did not disappoint. We had a memorable time. The food was delicious as always, our server was amazing, though it eas busy he was very attentive and made sure we were taken care of. We couldn’t have asked for a better time. We look forward to the next time.

Birthday - good food and service

Our experience was the best . Best restaurant in white plains . . 5 star service . My waiter was the best . I hope I will see him next time we go there . His name is Manuel he went above and beyond my expectations . He treated us so polite , so courteous . My family and I felt really well taken care of . I had to request specific food for my daughter because she has to eat gluten free , lactose free , no regular onions , no garlic and he make sure to follow my directions . He came back and told me exactly how they seasoned her plate making sure there wasn’t any regular onions or garlic , gluten free ,and it was perfect. We are not able to eat in all restaurants because of my daughter illness but now we have a special restaurant in White Plains that we can have as a family and all sit together dine together and we don’t fell bad anymore that she won’t be able to eat and We have leave the restaurant. Thank you so much PF Chang’s in white Plains. You have made eating outside perfect again . Best restaurant. 5 star service. 👍👍👍👏👏👏

Our reservation made through Open Table didn’t show up when we got to PF Chsng’a so they had to scramble to get us a table for 6. Service was spotty & slow. The food however was excellentz

This PF Chang’s does NOT honor Open Table reservations!!!! Open Table - please remove them from your website. We made reservations, arrived and they said they would not honor the reservation since it was made on Open Table!

Busy restaurant. It is located on the Westchester Mall site.

The good:
The host was great. Waitress was great. Food was good and timely.

THE BAD:
Bad reservation system. I made the reservation in advance through Open Table and it was not in their system. The hostess told me that their system doesn’t recognize open table and that we need to use their system. They said they’ve called open table about it but it hasn’t been fixed. Other parties that were there who booked with Open Table had the same issue. Needles to say we needed to wait and were seated late. I’ve never had a problem using Open Table before but from now on I’ll check the restaurant to use their system if they have one.

Great food!

The food was disgusting and our server Milton was never present. I told him before we ordered that I don’t eat mushrooms so please no mushrooms in my entrée and I ordered a vegetable spring roll to start and it had mushrooms. He didn’t check back on us and I didn’t even eat any of my food and we didn’t eat any of the appetizer and he didn’t even ask us if we wanted something else or to take anything off the check for us. I had $35 gift card from a bad experience that I had in the Yonkers location and it just seems like this brand is terrible overall. It was very very slow and as someone who manages restaurants I can tell you that I would never return to this place.

Fantastic service Emoni was our server and she was amazing literally phenomenal. Our food and drinks were fantastic

The servers were super nice and the food was excellent! I love going to P.F. Chang’s!

Server was attentive and accurate. Pleasant as well. Food was good as usual. Very good for a chain Asian/Chinese restaurant

Great food as always. Our waiter was excellent.

I was told this location does not go by open table and I had to wait an hour for a table

Great place , food is amazing !!
the Mongolian Beef is outstanding 👍

Issues with reservations. With a reservation, we waited 1hr 15min past reservation time for our table. Must’ve overbooked, by a lot, as we weren’t the only ones in this situation.

Restaurant was not prepared for our reservation or those of others and folks were waiting an hour to be seated for reservations. When we spoke to the hostess she was nasty to my wife and we left.

Nice dinner date with my daughter.

The restaurant handled the COVID restrictions well — plenty of room between tables. Smaller menu which is understandable — but had my favorite dish and desert. Great place to have conversation and catch up with friends I haven’t seen in a long time — no rush to get you out.

We get there and they don't have our reservation. Our waitress was very short with us. We asked to take the leftovers home and she took them away. We were able to get the rice. Which was not that great. We have been to this restaurant a hand full of times. This was the worst.

The girls that organize the line are terrible. I had a reservation for 3pm, got there at 2:30, changed it to 2:45 but they said they coul only seat me at 3pm. People that were not there, were walking on the mall were seat prior to us.

It was a tranquil and flavorful experience. I’ve never had sushi and the waiter was very knowledgeable on guiding me through my experience. She even suggested great

Service was amazing, Everyone was social distanced

So they were having issues with the reservations made through open table... however they still accommodated us...

Our waiter was very nice. The food is great and didn't take long to come out. I will definitely come again.

It appears the hostess staff changed. They were rude and unaccommodating. They walk around with sour puss faces.

The food, as always, was delicious. It was seasoned well and it came to the table at the perfect temperature.

The ladies bathroom needs to be cleaner . And the floor should get swept after every table turnovers.
And always request a booth table but never get it

Usually I love this place but this one time I went I was a little disappointed. The food was only warm not hot. The food labeled spicy was not. The waiter brought me a pot of tea that was only half filled with water and was also not that hot. I wondered if it was from another table - not fresh.
I will go back to my favorite White Plains Chinese Restaurant Bao’s instead.

They did not recognize open table reservation
They said I had to wait 30 minutes
Then seated us after 15 min
Disappointed

The restaurant doesn’t take open table reservations, even though we booked online on opentable. We ended up waiting for 40 mins bc they didn’t give us priority despite our reservation.

The service was awful & the waiter had an attitude when you asked for something or where the food was & never asked if everything was ok. From the beginning We waited too long for the waiter to come over & waited too long for cocktails. When we asked where the drinks were, he said he will get them when they are ready. From then on, he had a bad attitude. The won ton soup was barely warm. The waiter was no where around to tell him. The spareribs sauce was different than normal & also not hot enough. Our 2 entrees were good.

Very disappointed in PF CHANG very poorly managed I had 7:30 reservations they said I had to wait 20 minutes for a table by 8:30 I was angry and hungry and still had no table, so we ate at the bar! How is that you make a reservation and a table never becomes available. At 8:30 people who had made 7:00 reservations were still waiting for table! No one ever came to apologize for the situation will never go back.

This is the third time we have been to PFC and every time the reception staff have been incompetent. Everyone has to wait for 30 or more minutes despite having reservations. The manager is too weak.

Cons: We made reservations on open table for 8:30pm. We arrived by 8:15 and we're seated until around 9pm. The Honey and Thyme Gin and Tonic wasn't the best pick.

Pros: The food was great. If you're into sweet drinks try the Red Dragon. The Mongolian Beef was great, as was the pork fried rice. The best appetizer go to has to be the lettuce wraps.

It was an overall great experience inspite of the bad start to the evening. Hands down because of our server, Ashley. Positive vibes and an overall great customer experience.

This place is a mess. Second time In a row with absolutely horrendous service can not overcome the pretty decent food. We had to track down our server three times and waited an hour from seating for entrees. Third time will not be the charm as we will never go back.

Excellent food, service & ambience.