P.F. Chang's - White Plains

3.8
63 Reviews
$30 and under
Asian
P.F. Chang's is a restaurant concept that honors the 2,000-year-old Asian tradition of wok cooking and believes in making food from scratch every day in every restaurant. With a Farm to Wok™ food philosophy at its core, P.F. Chang's chefs hand-roll dim sum, hand chop and slice all vegetables and meats, handcraft every sauce and wok-cook each recipe, every day in every restaurant using wholesome, fresh ingredients. With roots in Chinese cooking, the culinary landscape at P.F. Chang's now stretches across Asia with diverse, culturally inspired recipes including hand-rolled sushi, Vietnamese-style soups and bowls, traditional Chinese dim sum, wok-fired chicken and beef entrées, and family style noodles and rice. All made from scratch every day.
What 63 people are saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
3.8based on recent ratings
4.2
food
4.0
service
3.8
ambience
4.0
value
Noise · Moderate
progress_bar_value foreground of progress bar
progress_bar_background background of progress bar
progress_bar_value foreground of progress bar
progress_bar_background background of progress bar
progress_bar_value foreground of progress bar
progress_bar_background background of progress bar
progress_bar_value foreground of progress bar
progress_bar_background background of progress bar
progress_bar_value foreground of progress bar
progress_bar_background background of progress bar
Sort by
Filters
E
Elly
San Francisco
63 reviews
Dined on November 19, 2021
Overall3food3service3ambience3

Good food in nice setting in The Westchester Mall. Perfect place for lunch with friend.

AT
vipAnnT
New York Area
101 reviews
Dined on November 6, 2021
Overall4food5service4ambience4

We celebrated a birthday. Food was delicious as always. Staff very accommodating especially Terence the manager

J
Johan
New York Area
8 reviews
Dined on October 22, 2021
Overall4food4service4ambience4

Food was good, when we arrived they didn't have our reservation so it took a while for them to figure that out. We just chose to seat at the bar for a quick meal.

K
vipKent
New York Area
26 reviews
Dined on October 9, 2021
Overall5food5service5ambience5

As everyone is getting “back to normal” and dining out again, I decided to take my mom out to one of our favorite places. P.F. Chang’s did not disappoint. We had a memorable time. The food was delicious as always, our server was amazing, though it eas busy he was very attentive and made sure we were taken care of. We couldn’t have asked for a better time. We look forward to the next time.

CC
CrystalC
New York Area
6 reviews
Dined on October 1, 2021
Overall4food4service5ambience3

Birthday - good food and service

OT
OpenTable Diner
New York Area
1 review
Dined on September 19, 2021
Overall5food5service5ambience5

Our experience was the best . Best restaurant in white plains . . 5 star service . My waiter was the best . I hope I will see him next time we go there . His name is Manuel he went above and beyond my expectations . He treated us so polite , so courteous . My family and I felt really well taken care of . I had to request specific food for my daughter because she has to eat gluten free , lactose free , no regular onions , no garlic and he make sure to follow my directions . He came back and told me exactly how they seasoned her plate making sure there wasn’t any regular onions or garlic , gluten free ,and it was perfect. We are not able to eat in all restaurants because of my daughter illness but now we have a special restaurant in White Plains that we can have as a family and all sit together dine together and we don’t fell bad anymore that she won’t be able to eat and We have leave the restaurant. Thank you so much PF Chang’s in white Plains. You have made eating outside perfect again . Best restaurant. 5 star service. 👍👍👍👏👏👏

OT
OpenTable Diner
New York Area
1 review
Dined on August 6, 2021
Overall2food5service3ambience3

Our reservation made through Open Table didn’t show up when we got to PF Chsng’a so they had to scramble to get us a table for 6. Service was spotty & slow. The food however was excellentz

OT
OpenTable Diner
New York Area
1 review
Dined on July 2, 2021
Overall1food1service1ambience1

This PF Chang’s does NOT honor Open Table reservations!!!! Open Table - please remove them from your website. We made reservations, arrived and they said they would not honor the reservation since it was made on Open Table!

OT
OpenTable Diner
Richmond
5 reviews
Dined on May 28, 2021
Overall4food4service4ambience3

Busy restaurant. It is located on the Westchester Mall site.

AA
AdamA
New York Area
4 reviews
Dined on May 8, 2021
Overall3food5service5ambience4

The good:
The host was great. Waitress was great. Food was good and timely.

THE BAD:
Bad reservation system. I made the reservation in advance through Open Table and it was not in their system. The hostess told me that their system doesn’t recognize open table and that we need to use their system. They said they’ve called open table about it but it hasn’t been fixed. Other parties that were there who booked with Open Table had the same issue. Needles to say we needed to wait and were seated late. I’ve never had a problem using Open Table before but from now on I’ll check the restaurant to use their system if they have one.

P.F. Chang's - White Plains
Responded on May 28, 2021

Thanks for sharing this feedback with us. We will ensure that we pass this along to our team. We would love to get some additional detail from you. Could you share more information about your visit and contact information with us on our contact us page.

Report
OT
vipOpenTable Diner
New York Area
6 reviews
Dined on April 17, 2021
Overall5food5service5ambience5

Great food!

OT
OpenTable Diner
New York Area
6 reviews
Dined on April 15, 2021
Overall2food1service1ambience3

The food was disgusting and our server Milton was never present. I told him before we ordered that I don’t eat mushrooms so please no mushrooms in my entrée and I ordered a vegetable spring roll to start and it had mushrooms. He didn’t check back on us and I didn’t even eat any of my food and we didn’t eat any of the appetizer and he didn’t even ask us if we wanted something else or to take anything off the check for us. I had $35 gift card from a bad experience that I had in the Yonkers location and it just seems like this brand is terrible overall. It was very very slow and as someone who manages restaurants I can tell you that I would never return to this place.

OT
OpenTable Diner
New York Area
1 review
Dined on April 7, 2021
Overall5food5service5ambience5

Fantastic service Emoni was our server and she was amazing literally phenomenal. Our food and drinks were fantastic

OT
OpenTable Diner
New York Area
2 reviews
Dined on March 13, 2021
Overall5food5service5ambience5

The servers were super nice and the food was excellent! I love going to P.F. Chang’s!

MY
vipMargaretY
New York Area
48 reviews
Dined on March 13, 2021
Overall4food4service4ambience4

Server was attentive and accurate. Pleasant as well. Food was good as usual. Very good for a chain Asian/Chinese restaurant

OT
vipOpenTable Diner
New York Area
5 reviews
Dined on March 13, 2021
Overall5food5service5ambience5

Great food as always. Our waiter was excellent.

I
Isa22
New York Area
1 review
Dined on March 12, 2021
Overall1food5service1ambience3

I was told this location does not go by open table and I had to wait an hour for a table

KB
vipKimB
Poconos
6 reviews
Dined on March 9, 2021
Overall5food5service5ambience5

Great place , food is amazing !!
the Mongolian Beef is outstanding 👍

JK
JohnK
New York Area
1 review
Dined on February 20, 2021
Overall2food4service1ambience4

Issues with reservations. With a reservation, we waited 1hr 15min past reservation time for our table. Must’ve overbooked, by a lot, as we weren’t the only ones in this situation.

OT
vipOpenTable Diner
New York Area
1 review
Dined on February 20, 2021
Overall1food1service1ambience1

Restaurant was not prepared for our reservation or those of others and folks were waiting an hour to be seated for reservations. When we spoke to the hostess she was nasty to my wife and we left.

OT
OpenTable Diner
New York Area
5 reviews
Dined on February 12, 2021
Overall5food5service5ambience5

Nice dinner date with my daughter.

WF
WilliamF
New York Area
15 reviews
Dined on January 7, 2021
Overall4food4service5ambience4

The restaurant handled the COVID restrictions well — plenty of room between tables. Smaller menu which is understandable — but had my favorite dish and desert. Great place to have conversation and catch up with friends I haven’t seen in a long time — no rush to get you out.

C
Cristina
1 review
Dined on January 3, 2021
Overall2food2service1ambience2

We get there and they don't have our reservation. Our waitress was very short with us. We asked to take the leftovers home and she took them away. We were able to get the rice. Which was not that great. We have been to this restaurant a hand full of times. This was the worst.

DB
DanielaB
New York Area
1 review
Dined on December 19, 2020
Overall3food5service1ambience5

The girls that organize the line are terrible. I had a reservation for 3pm, got there at 2:30, changed it to 2:45 but they said they coul only seat me at 3pm. People that were not there, were walking on the mall were seat prior to us.

OT
OpenTable Diner
New York Area
2 reviews
Dined on December 4, 2020
Overall5food5service5ambience5

It was a tranquil and flavorful experience. I’ve never had sushi and the waiter was very knowledgeable on guiding me through my experience. She even suggested great

OT
OpenTable Diner
New York Area
3 reviews
Dined on November 27, 2020
Overall5food5service5ambience5

Service was amazing, Everyone was social distanced

OT
OpenTable Diner
New York Area
1 review
Dined on October 31, 2020
Overall5food3service3ambience5

So they were having issues with the reservations made through open table... however they still accommodated us...

JL
vipJasmineL
New York Area
36 reviews
Dined on April 18, 2019
Overall5food5service5ambience5

Our waiter was very nice. The food is great and didn't take long to come out. I will definitely come again.

MD
MariaD
New York Area
5 reviews
Dined on April 13, 2019
Overall3food3service1ambience5

It appears the hostess staff changed. They were rude and unaccommodating. They walk around with sour puss faces.

P.F. Chang's - White Plains
Responded on April 19, 2019

We're sorry to hear about your experience and will share this with our team. If you would like to discuss your feedback with us in further detail, please reach out to us at 480-888-3100.  Thank you!

Report
T
Tracey
Philadelphia
13 reviews
Dined on April 6, 2019
Overall4food4service4ambience3

The food, as always, was delicious. It was seasoned well and it came to the table at the perfect temperature.

MD
MariaD
New York Area
5 reviews
Dined on April 6, 2019
Overall4food4service2ambience3

The ladies bathroom needs to be cleaner . And the floor should get swept after every table turnovers.
And always request a booth table but never get it

DG
vipDGEC
New York Area
34 reviews
Dined on March 23, 2019
Overall3food3service3ambience4

Usually I love this place but this one time I went I was a little disappointed. The food was only warm not hot. The food labeled spicy was not. The waiter brought me a pot of tea that was only half filled with water and was also not that hot. I wondered if it was from another table - not fresh.
I will go back to my favorite White Plains Chinese Restaurant Bao’s instead.

P.F. Chang's - White Plains
Responded on April 4, 2019

Thanks for this feedback. We'll be sure that your comments are shared with our leadership team. We're sorry that this was your experience and hope that you'll be back soon for a better experience. If you would like to discuss your feedback with us in further detail, please reach out to us at 480-888-3100. Thank you!

Report
r
ryry
New York Area
8 reviews
Dined on March 16, 2019
Overall3food4service3ambience2

They did not recognize open table reservation
They said I had to wait 30 minutes
Then seated us after 15 min
Disappointed

f
vipfrenchy
New York Area
4 reviews
Dined on February 23, 2019
Overall3food4service3ambience3

The restaurant doesn’t take open table reservations, even though we booked online on opentable. We ended up waiting for 40 mins bc they didn’t give us priority despite our reservation.

P.F. Chang's - White Plains
Responded on March 4, 2019

We’re sorry to see your experience wasn’t what we had hoped it would be! We’d love to hear about your visit so we can get it right next time. Could you send us a private note with more information about your visit and contact information and our team will reach out to you. Thanks!

Report
H
vipHugo
New York Area
23 reviews
Dined on February 17, 2019
Overall2food2service1ambience3

The service was awful & the waiter had an attitude when you asked for something or where the food was & never asked if everything was ok. From the beginning We waited too long for the waiter to come over & waited too long for cocktails. When we asked where the drinks were, he said he will get them when they are ready. From then on, he had a bad attitude. The won ton soup was barely warm. The waiter was no where around to tell him. The spareribs sauce was different than normal & also not hot enough. Our 2 entrees were good.

P.F. Chang's - White Plains
Responded on March 4, 2019

We’re sorry to see your experience wasn’t what we had hoped it would be! We’d love to hear about your visit so we can get it right next time. Could you send us a private note with more information about your visit and contact information and our team will reach out to you. Thanks!

Report
d
deniseb
New York Area
2 reviews
Dined on February 16, 2019
Overall2food4service3ambience2

Very disappointed in PF CHANG very poorly managed I had 7:30 reservations they said I had to wait 20 minutes for a table by 8:30 I was angry and hungry and still had no table, so we ate at the bar! How is that you make a reservation and a table never becomes available. At 8:30 people who had made 7:00 reservations were still waiting for table! No one ever came to apologize for the situation will never go back.

P.F. Chang's - White Plains
Responded on February 19, 2019

We’re sorry to see your experience wasn’t what we had hoped it would be! We’d love to hear about your visit so we can get it right next time. Could you send us a private note with more information about your visit and contact information and our team will reach out to you. Thanks!

Report
J
vipJonf
New York Area
27 reviews
Dined on February 16, 2019
Overall3food4service5ambience2

This is the third time we have been to PFC and every time the reception staff have been incompetent. Everyone has to wait for 30 or more minutes despite having reservations. The manager is too weak.

S
vipSirtimus
New York Area
9 reviews
Dined on February 9, 2019
Overall4food5service5ambience5

Cons: We made reservations on open table for 8:30pm. We arrived by 8:15 and we're seated until around 9pm. The Honey and Thyme Gin and Tonic wasn't the best pick.

Pros: The food was great. If you're into sweet drinks try the Red Dragon. The Mongolian Beef was great, as was the pork fried rice. The best appetizer go to has to be the lettuce wraps.

It was an overall great experience inspite of the bad start to the evening. Hands down because of our server, Ashley. Positive vibes and an overall great customer experience.

P.F. Chang's - White Plains
Responded on February 14, 2019

We’re sorry to see your experience wasn’t what we had hoped it would be! We’d love to hear about your visit so we can get it right next time. Could you send us a private note with more information about your visit and contact information and our team will reach out to you. Thanks!

Report
c
cldobbs
New York Area
4 reviews
Dined on February 1, 2019
Overall1food3service5ambience1

This place is a mess. Second time In a row with absolutely horrendous service can not overcome the pretty decent food. We had to track down our server three times and waited an hour from seating for entrees. Third time will not be the charm as we will never go back.

P.F. Chang's - White Plains
Responded on February 14, 2019

We’re sorry to see your experience wasn’t what we had hoped it would be! We’d love to hear about your visit so we can get it right next time. Could you send us a private note with more information about your visit and contact information and our team will reach out to you. Thanks!

Report
R
Raza
New York Area
5 reviews
Dined on January 25, 2019
Overall5food5service5ambience5

Excellent food, service & ambience.

Report

FAQs

You can order delivery directly from P.F. Chang's - White Plains using the Order Online button. P.F. Chang's - White Plains also offers takeout which you can order by calling the restaurant at (914) 997-6100.

P.F. Chang's - White Plains is rated 3.8 stars by 63 OpenTable diners.

Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable. Due to local restrictions, this restaurant may not be accepting reservations at the moment.