P.F. Chang's - White Plains

4.3
54 Reviews
$30 and under
Asian
P.F. Chang's is a restaurant concept that honors the 2,000-year-old Asian tradition of wok cooking and believes in making food from scratch every day in every restaurant. With a Farm to Wok™ food philosophy at its core, P.F. Chang's chefs hand-roll dim sum, hand chop and slice all vegetables and meats, handcraft every sauce and wok-cook each recipe, every day in every restaurant using wholesome, fresh ingredients. With roots in Chinese cooking, the culinary landscape at P.F. Chang's now stretches across Asia with diverse, culturally inspired recipes including hand-rolled sushi, Vietnamese-style soups and bowls, traditional Chinese dim sum, wok-fired chicken and beef entrées, and family style noodles and rice. All made from scratch every day.
What 54 people are saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
4.3based on recent ratings
4.3
food
4.3
service
4.3
ambience
4.1
value
Noise · Moderate
75% of people would recommend it to a friend
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AA
AdamA
New York Area
3 reviews
Dined 5 days ago
Overall3food5service5ambience4

The good:
The host was great. Waitress was great. Food was good and timely.

THE BAD:
Bad reservation system. I made the reservation in advance through Open Table and it was not in their system. The hostess told me that their system doesn’t recognize open table and that we need to use their system. They said they’ve called open table about it but it hasn’t been fixed. Other parties that were there who booked with Open Table had the same issue. Needles to say we needed to wait and were seated late. I’ve never had a problem using Open Table before but from now on I’ll check the restaurant to use their system if they have one.

OT
vipOpenTable Diner
New York Area
6 reviews
Dined on April 17, 2021
Overall5food5service5ambience5

Great food!

OT
OpenTable Diner
New York Area
1 review
Dined on April 15, 2021
Overall2food1service1ambience3

The food was disgusting and our server Milton was never present. I told him before we ordered that I don’t eat mushrooms so please no mushrooms in my entrée and I ordered a vegetable spring roll to start and it had mushrooms. He didn’t check back on us and I didn’t even eat any of my food and we didn’t eat any of the appetizer and he didn’t even ask us if we wanted something else or to take anything off the check for us. I had $35 gift card from a bad experience that I had in the Yonkers location and it just seems like this brand is terrible overall. It was very very slow and as someone who manages restaurants I can tell you that I would never return to this place.

OT
OpenTable Diner
New York Area
1 review
Dined on April 7, 2021
Overall5food5service5ambience5

Fantastic service Emoni was our server and she was amazing literally phenomenal. Our food and drinks were fantastic

OT
OpenTable Diner
New York Area
2 reviews
Dined on March 13, 2021
Overall5food5service5ambience5

The servers were super nice and the food was excellent! I love going to P.F. Chang’s!

MY
vipMargaretY
New York Area
38 reviews
Dined on March 13, 2021
Overall4food4service4ambience4

Server was attentive and accurate. Pleasant as well. Food was good as usual. Very good for a chain Asian/Chinese restaurant

OT
vipOpenTable Diner
New York Area
4 reviews
Dined on March 13, 2021
Overall5food5service5ambience5

Great food as always. Our waiter was excellent.

I
Isa22
New York Area
1 review
Dined on March 12, 2021
Overall1food5service1ambience3

I was told this location does not go by open table and I had to wait an hour for a table

KB
KimB
Poconos
5 reviews
Dined on March 9, 2021
Overall5food5service5ambience5

Great place , food is amazing !!
the Mongolian Beef is outstanding 👍

JK
JohnK
New York Area
1 review
Dined on February 20, 2021
Overall2food4service1ambience4

Issues with reservations. With a reservation, we waited 1hr 15min past reservation time for our table. Must’ve overbooked, by a lot, as we weren’t the only ones in this situation.

OT
vipOpenTable Diner
New York Area
1 review
Dined on February 20, 2021
Overall1food1service1ambience1

Restaurant was not prepared for our reservation or those of others and folks were waiting an hour to be seated for reservations. When we spoke to the hostess she was nasty to my wife and we left.

OT
OpenTable Diner
New York Area
5 reviews
Dined on February 12, 2021
Overall5food5service5ambience5

Nice dinner date with my daughter.

WF
WilliamF
New York Area
12 reviews
Dined on January 7, 2021
Overall4food4service5ambience4

The restaurant handled the COVID restrictions well — plenty of room between tables. Smaller menu which is understandable — but had my favorite dish and desert. Great place to have conversation and catch up with friends I haven’t seen in a long time — no rush to get you out.

C
Cristina
1 review
Dined on January 3, 2021
Overall2food2service1ambience2

We get there and they don't have our reservation. Our waitress was very short with us. We asked to take the leftovers home and she took them away. We were able to get the rice. Which was not that great. We have been to this restaurant a hand full of times. This was the worst.

OT
OpenTable Diner
New York Area
1 review
Dined on December 19, 2020
Overall3food5service1ambience5

The girls that organize the line are terrible. I had a reservation for 3pm, got there at 2:30, changed it to 2:45 but they said they coul only seat me at 3pm. People that were not there, were walking on the mall were seat prior to us.

OT
OpenTable Diner
New York Area
2 reviews
Dined on December 4, 2020
Overall5food5service5ambience5

It was a tranquil and flavorful experience. I’ve never had sushi and the waiter was very knowledgeable on guiding me through my experience. She even suggested great

OT
OpenTable Diner
New York Area
1 review
Dined on November 27, 2020
Overall5food5service5ambience5

Service was amazing, Everyone was social distanced

OT
OpenTable Diner
New York Area
1 review
Dined on October 31, 2020
Overall5food3service3ambience5

So they were having issues with the reservations made through open table... however they still accommodated us...

JL
vipJasmineL
New York Area
35 reviews
Dined on April 18, 2019
Overall5food5service5ambience5

Our waiter was very nice. The food is great and didn't take long to come out. I will definitely come again.

MD
vipMariaD
New York Area
5 reviews
Dined on April 13, 2019
Overall3food3service1ambience5

It appears the hostess staff changed. They were rude and unaccommodating. They walk around with sour puss faces.

P.F. Chang's - White Plains
Responded on April 19, 2019

We're sorry to hear about your experience and will share this with our team. If you would like to discuss your feedback with us in further detail, please reach out to us at 480-888-3100.  Thank you!

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T
Tracey
Philadelphia
13 reviews
Dined on April 6, 2019
Overall4food4service4ambience3

The food, as always, was delicious. It was seasoned well and it came to the table at the perfect temperature.

MD
vipMariaD
New York Area
5 reviews
Dined on April 6, 2019
Overall4food4service2ambience3

The ladies bathroom needs to be cleaner . And the floor should get swept after every table turnovers.
And always request a booth table but never get it

DG
vipDGEC
New York Area
33 reviews
Dined on March 23, 2019
Overall3food3service3ambience4

Usually I love this place but this one time I went I was a little disappointed. The food was only warm not hot. The food labeled spicy was not. The waiter brought me a pot of tea that was only half filled with water and was also not that hot. I wondered if it was from another table - not fresh.
I will go back to my favorite White Plains Chinese Restaurant Bao’s instead.

P.F. Chang's - White Plains
Responded on April 4, 2019

Thanks for this feedback. We'll be sure that your comments are shared with our leadership team. We're sorry that this was your experience and hope that you'll be back soon for a better experience. If you would like to discuss your feedback with us in further detail, please reach out to us at 480-888-3100. Thank you!

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r
ryry
New York Area
8 reviews
Dined on March 16, 2019
Overall3food4service3ambience2

They did not recognize open table reservation
They said I had to wait 30 minutes
Then seated us after 15 min
Disappointed

f
vipfrenchy
New York Area
4 reviews
Dined on February 23, 2019
Overall3food4service3ambience3

The restaurant doesn’t take open table reservations, even though we booked online on opentable. We ended up waiting for 40 mins bc they didn’t give us priority despite our reservation.

P.F. Chang's - White Plains
Responded on March 4, 2019

We’re sorry to see your experience wasn’t what we had hoped it would be! We’d love to hear about your visit so we can get it right next time. Could you send us a private note with more information about your visit and contact information and our team will reach out to you. Thanks!

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H
vipHugo
New York Area
23 reviews
Dined on February 17, 2019
Overall2food2service1ambience3

The service was awful & the waiter had an attitude when you asked for something or where the food was & never asked if everything was ok. From the beginning We waited too long for the waiter to come over & waited too long for cocktails. When we asked where the drinks were, he said he will get them when they are ready. From then on, he had a bad attitude. The won ton soup was barely warm. The waiter was no where around to tell him. The spareribs sauce was different than normal & also not hot enough. Our 2 entrees were good.

P.F. Chang's - White Plains
Responded on March 4, 2019

We’re sorry to see your experience wasn’t what we had hoped it would be! We’d love to hear about your visit so we can get it right next time. Could you send us a private note with more information about your visit and contact information and our team will reach out to you. Thanks!

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d
deniseb
New York Area
1 review
Dined on February 16, 2019
Overall2food4service3ambience2

Very disappointed in PF CHANG very poorly managed I had 7:30 reservations they said I had to wait 20 minutes for a table by 8:30 I was angry and hungry and still had no table, so we ate at the bar! How is that you make a reservation and a table never becomes available. At 8:30 people who had made 7:00 reservations were still waiting for table! No one ever came to apologize for the situation will never go back.

P.F. Chang's - White Plains
Responded on February 19, 2019

We’re sorry to see your experience wasn’t what we had hoped it would be! We’d love to hear about your visit so we can get it right next time. Could you send us a private note with more information about your visit and contact information and our team will reach out to you. Thanks!

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J
vipJonf
New York Area
27 reviews
Dined on February 16, 2019
Overall3food4service5ambience2

This is the third time we have been to PFC and every time the reception staff have been incompetent. Everyone has to wait for 30 or more minutes despite having reservations. The manager is too weak.

S
vipSirtimus
New York Area
9 reviews
Dined on February 9, 2019
Overall4food5service5ambience5

Cons: We made reservations on open table for 8:30pm. We arrived by 8:15 and we're seated until around 9pm. The Honey and Thyme Gin and Tonic wasn't the best pick.

Pros: The food was great. If you're into sweet drinks try the Red Dragon. The Mongolian Beef was great, as was the pork fried rice. The best appetizer go to has to be the lettuce wraps.

It was an overall great experience inspite of the bad start to the evening. Hands down because of our server, Ashley. Positive vibes and an overall great customer experience.

P.F. Chang's - White Plains
Responded on February 14, 2019

We’re sorry to see your experience wasn’t what we had hoped it would be! We’d love to hear about your visit so we can get it right next time. Could you send us a private note with more information about your visit and contact information and our team will reach out to you. Thanks!

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c
cldobbs
New York Area
4 reviews
Dined on February 1, 2019
Overall1food3service5ambience1

This place is a mess. Second time In a row with absolutely horrendous service can not overcome the pretty decent food. We had to track down our server three times and waited an hour from seating for entrees. Third time will not be the charm as we will never go back.

P.F. Chang's - White Plains
Responded on February 14, 2019

We’re sorry to see your experience wasn’t what we had hoped it would be! We’d love to hear about your visit so we can get it right next time. Could you send us a private note with more information about your visit and contact information and our team will reach out to you. Thanks!

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R
Raza
New York Area
5 reviews
Dined on January 25, 2019
Overall5food5service5ambience5

Excellent food, service & ambience.

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BQ
BesaQ
New York Area
1 review
Dined on January 17, 2019
Overall4food5service3ambience4

Nice experience- cheap dining , food is great .

OT
vipOpenTable Diner
Washington DC
24 reviews
Dined on January 12, 2019
Overall3food3service5ambience3

Use to love this place haven't been there in about 3 years. Decided to take my wife and kids there. Table was dirty, dishes were dirty, silverware was dirty. Food is definitely not up to the standards I remember. Waitress was great!!! They also never checked me in with open table where I made the reservations. Pp

WL
WendyL
Atlantic City
5 reviews
Dined on January 5, 2019
Overall5food5service5ambience5

Service was excellent. Making a reservation at open table was perfect as we were seated within five minutes of arriving. Highly recommend

S
vipStevek45
New York Area
42 reviews
Dined on December 30, 2018
Overall2food3service1ambience2

We used to come here as a tradition. Now, it is awful.

P.F. Chang's - White Plains
Responded on January 15, 2019

We’re sorry to see your experience wasn’t what we had hoped it would be! We’d love to hear about your visit so we can get it right next time. Could you send us a private note with more information about your visit and contact information and our team will reach out to you. Thanks!

Report
OT
OpenTable Diner
New York Area
1 review
Dined on December 29, 2018
Overall5food5service5ambience5

Great service and very clean and attentive to my date and i

C
Cher
New York Area
2 reviews
Dined on December 29, 2018
Overall4food3service5ambience3

Nice restaurant, good service, too many fried options.... need more healthy options

OT
OpenTable Diner
New York Area
29 reviews
Dined on December 28, 2018
Overall3food3service3ambience3

We’ve been going to this location for over 15 years. It’s menu is predictably reasonable for impromptu dining when you’re not in the mode for experimentation.

Service is good and the menu choices, though some new, have some old time favorites like salt and pepper shrimp, Mongolian beef or the oolong sea bass.

The fact OpenTable reservation is now possible is very helpful to avoid once 90-minute queues, not something you look forward to after shopping.

w
watfas
New York Area
6 reviews
Dined on December 21, 2018
Overall5food4service3ambience4

Had a teen party for 8 girls .... they had a great time

GH
GregH
New York Area
35 reviews
Dined on December 16, 2018
Overall5food5service5ambience5

On Sunday, December 16th, 2018, I brought and treated my wife, Katherine Alleyne Harris and myself for a holiday dinner date at PF Chang’s.

Both my wife and I had a wonderful time at PF Chang’s because we very much enjoyed our meal and service!!!

Kudos to our wonderful waitress, Kialah!!!

FAQs

You can order delivery directly from P.F. Chang's - White Plains using the Order Online button. P.F. Chang's - White Plains also offers takeout which you can order by calling the restaurant at (914) 997-6100.

P.F. Chang's - White Plains is rated 4.3 stars by 54 OpenTable diners.

Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable. Due to local restrictions, this restaurant may not be accepting reservations at the moment.