P.F. Chang's - White Marsh Mall

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1. OT

   OpenTable Diner

   Baltimore

   3 reviews

   5.0

   3 reviews

   Dined on May 8, 2022

   overall5food5service5ambience5

   Can’t wait to go back

   Report
2. FD

   FrequentDiner

   New York Area

   64 reviews

   vip
   4.0

   64 reviews

   Dined on March 27, 2022

   overall4food4service4ambience3

   Food was reliably good; service was extremely speedy and professional.

   Report
3. LA

   LeAnnM

   Baltimore

   4 reviews

   4.0

   4 reviews

   Dined on March 12, 2022

   overall4food4service3ambience4

   Disappointed that we had to ask for finished appetizer and meal plates to be removed before meals and deserts were added to our full table and the servers delivering the food seemed annoyed that we asked. Food was great! Love the new decor. Hate that guests are being asked to use QR codes to pay. I used a gift card and it was not deducted from the receipt. I would have paid more if I did not notice. I also dislike automated tips. Your servers are being shorted from guests like myself. I routinely tip a minimum of 20% but it infuriates me when restaurants try to sneak a tip in. Have not been here for a while. Felt more like a number instead of a guest. Probably will only order take out in future since I’m doing most of the service work.

   Report
4. OT

   OpenTable Diner

   Washington DC

   3 reviews

   5.0

   3 reviews

   Dined on March 11, 2022

   overall5food5service5ambience3

   Waiter was prompt

   Report
5. OT

   OpenTable Diner

   Greensboro

   16 reviews

   5.0

   16 reviews

   Dined on February 3, 2022

   overall5food5service5ambience5

   We had a reservation and was seated right away. The service was wonderful, the food and portions was great and enjoyed the entire dinner experience. It had been some time since we had been to a PF Changs and was very glad we got to dine in. Highly recommend.

   Report
6. LW

   LatearaW

   1 review

   2.0

   1 review

   Dined on January 23, 2022

   overall2food4service4ambience1

   My family and I were sat next to a family with four children. The four children ran through the restaurant the entire time. They crawled on the floor underneath the tables, they were very loud and screaming, they moved their chairs around and their chairs kept bumping us. Not one adult at that tank said anything to the children at all. Not one employee addressed the family at all. My sister had a very long piece of hair in her food. The waiter was very apologetic, but the chef didn’t believe her. The waiter came back to our table and stated “the chef needs to see the hair”. It was an overall bad experience

   P.F. Chang's - White Marsh MallResponded on February 11, 2022

   Thanks for sharing this feedback with us. We will ensure that we pass this along to our team. We would love to get some additional detail from you. Could you send us a private note with your email address, so our team can reach out to you?

   Report
7. MJ

   MJH54

   Baltimore

   24 reviews

   vip
   5.0

   24 reviews

   Dined on January 15, 2022

   overall5food5service5ambience5

   We had the best waiter. I think his name was John. So personal, took care of our needs as far as butter, and boxes to take home our leftovers. Wonderful experience

   P.F. Chang's - White Marsh MallResponded on February 11, 2022

   Thanks for sharing your feedback with us! We will be sure to recognize John! Hope to see you soon!

   Report
8. OT

   OpenTable Diner

   Baltimore

   3 reviews

   5.0

   3 reviews

   Dined on September 26, 2021

   overall5food5service5ambience5

   This was a date night and P.F. Chang’s in one of our favorite restaurants. As usual, their customer service was 10/10, our waiter was so sweet and ensured quality service. The food was also 12/10, their wontons will always break the scale.

   P.F. Chang's - White Marsh MallResponded on December 3, 2021

   Thanks for taking the time to share your feedback with us! We'll ensure that we pass this along to our team. Hope to see you soon!

   Report
9. F

   Foodrus

   Baltimore

   69 reviews

   vip
   4.0

   69 reviews

   Dined on September 16, 2021

   overall4food5service2ambience4

   Food great. Service mediocre. Music annoying.

   Report
10. OT

    OpenTable Diner

    Baltimore

    1 review

    vip
    1.0

    1 review

    Dined on August 22, 2021

    overall1food1service1ambience3

    Our server never came. We sat for 10 minutes and then left.

    Report
11. OT

    OpenTable Diner

    Baltimore

    7 reviews

    4.0

    7 reviews

    Dined on June 11, 2021

    overall4food4service5ambience5

    First time here. Nice place,food was a 7 out of 10.

    Report
12. S

    Sunny

    Baltimore

    1 review

    5.0

    1 review

    Dined on June 10, 2021

    overall5food5service5ambience3

    Our food was delicious. Our server was awesome. The only downside is the music was way too loud for an afternoon lunch.

    Report
13. LH

    LindaH

    Baltimore

    28 reviews

    vip
    2.0

    28 reviews

    Dined on May 8, 2021

    overall2food2service2ambience3

    The wait staff lacked formal training. The waiter brought a bottle of wine and didn’t have us taste it first as most restaurants would have before serving it. The wine glasses were filthy. We had to request clean glasses which should never happen. My mother’s ribs were clearly overcooked and the waiter should have recognized this. No follow up on meal satisfaction. My mom approached the manager about our dissatisfaction. He did attempt to compensate by giving us a gift card to return. Having been there before, I am assuming this is tied to lack of help and new help so we will give them another chance.

    P.F. Chang's - White Marsh MallResponded on May 20, 2021

    Thanks for sharing this feedback with us, we're sorry to read this. We will ensure that we pass this along to our team. We would love to get some additional detail from you. Could you send us a private note with more information about your visit and contact information and our team will reach out to you. Thanks!

    Report
14. J

    Jackie

    Baltimore

    2 reviews

    5.0

    2 reviews

    Dined on April 18, 2021

    overall5food5service5ambience5

    Cyara was very nice and made sure my friend and I had a wonderful time, abs was kind to check on an entree due to meal restrictions I had, and the food was awesome, definitely recommend the oolong sea bass... thank you so much!

    Report
15. OT

    OpenTable Diner

    Baltimore

    1 review

    5.0

    1 review

    Dined on March 21, 2021

    overall5food5service5ambience5

    Our server Meagan is always a pleasure we have her every time and it’s nothing short of perfection

    Report
16. OT

    OpenTable Diner

    Baltimore

    2 reviews

    4.0

    2 reviews

    Dined on March 18, 2021

    overall4food5service4ambience5

    Overall I was pleased. Will return again

    Report
17. T

    Tommm

    Philadelphia

    1 review

    5.0

    1 review

    Dined on February 26, 2021

    overall5food5service5ambience5

    P. F. Changs is always clean, friendly and consistent from one Changs restaurant location to another..

    Report
18. OT

    OpenTable Diner

    Baltimore

    1 review

    4.0

    1 review

    Dined on February 15, 2021

    overall4food3service5ambience1

    The hostess didn’t cover her nose with her mask. And two or three times she came within 1 foot of my face. To talk to me. That was very irresponsible and dangerous.//The noise level is too high that’s damaging to the years. The food was great, although it was too salty. You should leave salt and sodium to customer discretion. But the fish was fantastic and the bar service was fantastic

    Report
19. OT

    OpenTable Diner

    Baltimore

    1 review

    2.0

    1 review

    Dined on February 14, 2021

    overall2food4service2ambience5

    It felt like we were being rushing they entire time we were at dinner. We had 90 minutes there but i felt like we were only there for maybe an hour so we didn’t even get our full time to enjoy our dinner. All the food we ordered came out in less than 5 minutes which made us believe that it wasn’t fresh and that it was already cooked and just waiting under a heater for someone to order it. The check was brought out before we even got our dessert. And we had to ask for dessert we were never asked if we wanted dessert and to see the menu.

    Report
20. k

    kirkb

    1 review

    1.0

    1 review

    Dined on February 14, 2021

    overall1food1service2ambience2

    Food was cold, ginger chicken was disgusting. Lobster dumplings were ok and the sesame chicken was undercooked

    Report
21. OT

    OpenTable Diner

    Baltimore

    9 reviews

    vip
    3.0

    9 reviews

    Dined on January 30, 2021

    overall3food3service4ambience4

    It's on the more expensive side for the type of food you get and it's just ok food, nothing exceptional

    Report
22. OT

    OpenTable Diner

    Washington DC

    2 reviews

    5.0

    2 reviews

    Dined on January 27, 2021

    overall5food5service5ambience5

    Waiter was attentive, we were seated quickly. Social distancing was great.

    Report
23. OT

    OpenTable Diner

    Baltimore

    24 reviews

    vip
    1.0

    24 reviews

    Dined on January 19, 2021

    overall1food1service1ambience1

    Bad wait bad food wrong items came out

    Report
24. M

    Melisa

    Baltimore

    16 reviews

    vip
    5.0

    16 reviews

    Dined on December 19, 2020

    overall5food5service5ambience5

    Darrian was awesome, very attentive- - as well as the other staff. Appreciated the social distancing protocols in the restaurant.

    Report
25. BN

    BNiles

    Atlantic City

    25 reviews

    vip
    5.0

    25 reviews

    Dined on October 31, 2020

    overall5food5service5ambience5

    The service was great and the food is always a winner.

    Report
26. A

    Austin

    Baltimore

    1 review

    5.0

    1 review

    Dined on October 30, 2020

    overall5food5service5ambience5

    Date night celebrating a birthday

    Report
27. C

    Conniefoody

    Baltimore

    9 reviews

    5.0

    9 reviews

    Dined on May 5, 2019

    overall5food5service5ambience5

    Place was great and dealt with a large group efficiently

    Report
28. JS

    JohnS

    Baltimore

    3 reviews

    2.0

    3 reviews

    Dined on April 19, 2019

    overall2food3service3ambience3

    Greeter not too friendly. Fish dish returned due to freshness.

    Report
29. OT

    OpenTable Diner

    Baltimore

    7 reviews

    1.0

    7 reviews

    Dined on March 31, 2019

    overall1food4service1ambience3

    My experience here wasn’t good. We didn’t end up eating here because the hostess was rude and unprofessional. It was all over them running out of kid’s menus. When my wife asked about it, the hostess was more interested in playing on her phone then getting a menu for my son. She was quick with her, talked over her and ultimately asked if we even needed a kid’s menu at all. After the confrontation, she came over to explain why she talked to my wife the way that she did. She made it sound like my wife was the problem from just asking for a menu for my son to order from. When our waitress came over to ask about drinks, we explained the situation and told her that we were just going to leave. She did ask if we wanted to speak to the manager but at this point, we were already aggravated. It’s a shame. I was looking forward to this dinner. The few times I have eaten at P.F. Chang’s, the food and service has been great. I don’t think it’s okay to treat customers like that or talk down to them. I feel bad rating this restaurant so poorly based off of one employee but this was the experience that we had. I wonder if others have had similar experiences with this hostess. I’m not expecting any above and beyond treatment when I go out to a restaurant. But at least avoid being disrespectful before we even get a drink order in.

    Report
30. J

    Jason

    Baltimore

    10 reviews

    3.0

    10 reviews

    Dined on March 31, 2019

    overall3food4service3ambience3

    Food was good but took over 20 minutes to receive our lettuce wraps. When they came, entrees were served almost immediately after, causing our entrees to cool a bit while we ate our appetizer. Had a plate that was sticky and a knife that wasn't completely cleaned. Server was attentive.

    Report
31. OT

    OpenTable Diner

    Baltimore

    1 review

    3.0

    1 review

    Dined on March 22, 2019

    overall3food4service3ambience5

    Good is always consistent, but the service is a little slow and spotty every time I have been

    Report
32. OL

    OysterLover1

    Baltimore

    25 reviews

    5.0

    25 reviews

    Dined on March 15, 2019

    overall5food5service5ambience5

    Pre-theatre dinner. Service was excellent! Wish I could remember our waiter’s name. He was so attentive and helpful. We love coming here; even our Japanese friend likes P. F. Chang — she loves American sushi! We’ll be back soon!

    Report
33. A

    Alicat

    Baltimore

    109 reviews

    vip
    5.0

    109 reviews

    Dined on March 8, 2019

    overall5food5service5ambience5

    Had a wonderful lunch with a dear friend. The food was fabulous. Started with tempura sushi and then had crispy honey shrimp. Loved it!

    Report
34. DS

    DerrellS

    Baltimore

    6 reviews

    vip
    4.0

    6 reviews

    Dined on March 5, 2019

    overall4food4service3ambience4

    Service took extremely, sort of out of the ordinary! The drinking glasses were a little dirty as well. Overall, the food was good and the experience went well enough to still recommend this location to others.

    Report
35. OT

    OpenTable Diner

    Baltimore

    6 reviews

    4.0

    6 reviews

    Dined on March 3, 2019

    overall4food4service3ambience3

    When we arrived they had no record of our open table reservation. They said that open table reservations don’t show on their main computer. Luckily it was not crowded so we only had to wait a bit for them to put together a table for 10. Everything went well and the meal was very good, but you may want to check on the open table reservations.

    Report
36. OT

    OpenTable Diner

    Baltimore

    7 reviews

    5.0

    7 reviews

    Dined on February 24, 2019

    overall5food5service5ambience4

    Great experience. Outstanding food!

    Report
37. OT

    OpenTable Diner

    Baltimore

    1 review

    vip
    4.0

    1 review

    Dined on February 17, 2019

    overall4food3service4ambience4

    Food portions were much smaller than the PF Chang's in Towson.

    Report
38. OT

    OpenTable Diner

    Philadelphia

    1 review

    3.0

    1 review

    Dined on February 17, 2019

    overall3food4service4ambience2

    LOVE p.f. chang’s. but the staff were interesting. hostesses were unprofessional and we ended up being seated near the kitchen entrance that didn’t have a door (lovely views of old plates under the ovens). food was good as always and luckily our server was fun and positive, and went out of her way to make sure our food was GF for our family members with allergies.

    Report
39. D

    Dave

    Baltimore

    6 reviews

    vip
    4.0

    6 reviews

    Dined on February 10, 2019

    overall4food3service4ambience3

    Well, they started off with a 30 minute wait because they forgot to reenter reservations from Open Table in their system, but made up for it with fast service. Food isn’t what it once was here.

    Report
40. OT

    OpenTable Diner

    Baltimore

    5 reviews

    3.0

    5 reviews

    Dined on February 10, 2019

    overall3food1service5ambience4

    Food was terrible

    Report