P.F. Chang's - West New York

The waitress and hostess were great. Beautiful view, next time I’ll sit outside if the weather permits.

My family and I were not pleased with our experience. They were obviously understaffed and the service was slow as a result.

This is solid for a chain. The cocktails are always on point . I like the gluten free options but seemed less than before no real healthy choices in that category . Food was very salty I was up drinking water half the night and questioned MSG too.

Friendly and courteous employees.

The restaurant was WIDELY understaffed, I felt so bad for the waitress.

PF Chang’s has definitely made significant improvements post pandemic. The interior of the West New York restaurant is much nicer with red seating and new graphics. The menu is updated as well.

I must also add that it appears the portions are down 10% (just a guess), but at the same time, the food quality is up!

Service is also improved. We continue to be regulars here and recommend PF Chang’s.

Awesome drinks, awesome food, great service! No complaints at all!!!

PF Chang's was one of my favorite restaurants. This visit was very disappointing.....perhaps it is the effect of the Pandemic.

Birthday.
They decorated our table with golden placemats and chopsticks, very nice touch. The male host service was outstanding and professional. Thank you.

Great food and waitress

Our server was awesome Kristy!!! Food was just ok, had better at the Hackensack location

The food is amazing. The service is awesome. Very attentive to clients from the moment you walk in the front door. Loved the outdoor seating for casual lunch

Clean, socially distanced tables. Food was delicious. Service was good. Easy parking and place to meet with those coming to NJ from NYC.

very good! I hope to come back soon!

My Favorite place to eat for lunch when I work in weehawan... we sat outside the weather was great and so was the service

Matthew was absolutely incredible he made our experience at PF Chang’s truly extraordinary. Super attentive and funny. Food was excellent, the presentation was something we had never seen at any other PF Chang’s locations. Our girls night was a success.

There was a lovely gentleman at the hostess stand who escorted us to our table, held out our chairs and held the door for us on our way out. I forgot his name but he was so professional and kind to us.

Appetizers took over a hour to come, restaurant was pretty slow but only had one server during the time I was there.

I arravived 8 pm sharp, and they told me that I need to wait at least 30 minutes. I left the place.

Service was TERRIBLE. Waited 35 minutes for drinks and were totally ignored by our server. Someone else brought out the food, which was missing part of the order. The food overall is good, and always is, but this time did not make up for the terrible service. If you want this type of food and good/great service try somewhere else!!

The food was amazing, I LOVE IT!

Lost its charm during Covid , Cold Food , Soogy Food

5th time visiting this location quality of food is poor

I’ve notice when booking thru open table the wait time is ridiculous long. It’s almost like their in-house reservations service don’t link up with open table. But other then that everything was good.

Very nice enjoyable experience.

Hostess was rude and not accommodating when asking for a new table because of the close proximity to other tables, the service took forever and on top of that the tables were not distanced at all I was sitting right behind someone

With reservation, we still had to wait an hour. Then at the table, it took at least 30 minutes before someone even came to say hi. If you are preparing for a holiday, should have staffed well to anticipate any issues.

Great service!

Made reservations for 5pm. But apparently that doesn't matter because we still had to wait about 10-15mins to be seated. Don't understand why they have reservations if they still make you wait. I wana give them the benefit of the doubt & say maybe because of Covid restrictions there is just a wait. Dunno. Food was great overall. Drinks nice & strong like I like em. Service was fast. We will go again soon.

It was cool. I would suggest having tables ready for guest who have reservations.

Their organic margarita was delicious and waist friendly! The dynamite shrimp, shrimp tempura roll, spicy tuna roll and oolong Chilean sea bass were so yummy. We definitely enjoyed every bite! Friendly host and wait staff as well. It was a great experience overall and definitely will be coming back!

Excellent food and service

No complaint. Good and relaxing vibe

Everything was great! Sad to see a place that was once backed on a Sunday night empty! Social distance at its finest. Super safe. Felt very comfortable.

Everything was great! No complaints at all. Everything was delicious

Issue that I had was that manager was all over the place. He had all the guests waiting by the host desk and not able to help any. We had reservations with open table and he still made us wait. Once seated, our waitress was okay. She didn’t come to check up on us. Nothing happened. Food was bit sloppy. Sushi was overly done. Didn’t taste fresh.

Had a great quiet dinner with my husband and mother law. Service was great from seating to the end. We even had another server bring our drinks and she was super friendly and helpful.
Had a great experience with our Megan Markle lookalike server, lol!
Will def come back. Thank you

this was my first indoor dining experience during covid. Everything was handled perfectly!! So happy

Nice distance. Very kind.

Very Noisy, food not Pf Changs standard.

We had reservations and others having the same party size coming in after us for reservations at the same time or later were being seated ahead of us. We were seated almost immediately after pointing it out to the hostess. Our own server was good, but the server at the table beside us bumped into both of us more than once, and one time, he slammed into me. He was moving too fast between tables, and saying sorry, sorry and then doing it again was inexcusable. It is unfortunate that these issues overshadowed the food and our over servers efforts.