P.F. Chang's - West Des Moines

4.4
icon/ic_reviewCreated with Sketch.
40 Reviews
icon/ic_price_rangeCreated with Sketch.
$30 and under
icon/ic_cuisineCreated with Sketch.
Asian
P.F. Chang's is a restaurant concept that honors the 2,000-year-old Asian tradition of wok cooking and believes in making food from scratch every day in every restaurant. With a Farm to Wok™ food philosophy at its core, P.F. Chang's chefs hand-roll dim sum, hand chop and slice all vegetables and meats, handcraft every sauce and wok-cook each recipe, every day in every restaurant using wholesome, fresh ingredients. With roots in Chinese cooking, the culinary landscape at P.F. Chang's now stretches across Asia with diverse, culturally inspired recipes including hand-rolled sushi, Vietnamese-style soups and bowls, traditional Chinese dim sum, wok-fired chicken and beef entrées, and family style noodles and rice. All made from scratch every day.
What 40 people are saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
4.4based on recent ratings
4.4
food
4.4
service
4.2
ambience
4.2
value
Noise · Moderate
100% of people would recommend it to a friend
Sort by
Filters
OT
OpenTable Diner
Des Moines
5 reviews
Dined on June 12, 2020
Overall3food3service3ambience4

Salad had no dressing offered me spicy mayo
Short ribs were tough and not cut. Gave us discount but felt it was Bc we said something 3times
Bathroom smelled awful

Did a great job in social distancing and server always wore new gloves

The appetizers were great but disappointed in entrees.

WS
vipWebsterS
Miami
21 reviews
Dined on June 12, 2020
Overall3food4service3ambience2

Floor of the restaurant was sticky....seemed not to have properly cleaned in a long time.

Atmosphere was clearly subdued as folks are trying to understand appropriate behavior as we exit Covid-19

J
Jordan
Des Moines
1 review
Dined on February 8, 2020
Overall2food2service3ambience3

Had a reservation. Had to wait 15 for table. Server was fine - nothing spectacular. Food was cold. The taste made it so it should have been 1/3 of the price. Will not return.

OT
OpenTable Diner
Des Moines
15 reviews
Dined on January 6, 2020
Overall4food5service5ambience4

All good great service little high price

P.F. Chang's - West Des Moines
Responded on January 11, 2020

Thank you for sharing! We'll be sure to pass this along to our team! We hope to see you again soon!

Report
DM
DaveM
Cancun
4 reviews
Dined on December 31, 2019
Overall5food5service5ambience5

We had a table for eight. We all ordered something different, and we all loved what we got!!

P.F. Chang's - West Des Moines
Responded on January 11, 2020

Thank you for sharing! We'll be sure to pass this along to our team! We hope to see you again soon!

Report
OT
OpenTable Diner
Des Moines
5 reviews
Dined on December 14, 2019
Overall5food5service5ambience4

Wonderful service. Great food. Only thing was we sat by the front and it was cold when door opened

P.F. Chang's - West Des Moines
Responded on January 11, 2020

Thank you for sharing! We'll be sure to pass this along to our team! We hope to see you again soon!

Report
K
Kchocolate11
San Francisco
20 reviews
Dined on December 8, 2019
Overall3food3service3ambience2

Waiter was very pleasant but constantly interrupting our table conversation. Overly attentive. He meant well.

Music was very loud & asked that it be turned down. It was, thankfully.

While waiting for our food a party of several & a disruptive child as sat down behind us. It was not a pleasant experience.

The food was mediocre at best.

P.F. Chang's - West Des Moines
Responded on January 11, 2020

Thank you for sharing your feedback. We'll be sure to pass this along to our team. If you would like to discuss further, please reach out to us at 480-888-3100. Thanks!

Report
JB
JBMHawkeye
1 review
Dined on November 17, 2019
Overall4food5service5ambience3

Arrived early for reservation. After a brief wait we were seated. Service was friendly. I was surprised how fresh everything was. Delicious but not cheap. I had the sea bass and my wife the beef & broccoli. Large portions of well prepared food. We will go again.

P.F. Chang's - West Des Moines
Responded on November 25, 2019

Thank you for sharing! We'll be sure to pass this along to our team! We hope to see you again soon!

Report
OT
vipOpenTable Diner
Des Moines
7 reviews
Dined on November 15, 2019
Overall3food4service5ambience4

Waitress was very good, however very slow service with food/drinks

P.F. Chang's - West Des Moines
Responded on November 25, 2019

Thank you for sharing your feedback. We'll be sure to pass this along to our team. If you would like to discuss further, please reach out to us at 480-888-3100. Thanks!

Report
DD
vipDowntownDiner
San Francisco
43 reviews
Dined on November 10, 2019
Overall5food5service5ambience5

Emily was attentive and helpful with a smile after all of our requests! Shrimp dumplings and vegetable egg rolls were fabulous. All meals were yummy and hot!

JM
JohnM
Des Moines
2 reviews
Dined on October 26, 2019
Overall3food5service1ambience4

Saturday 10/26 reservation at 6:45. We were very rushed. Server pushed for our order before we even had water. Drinks came and hardly had a chance to relax and enjoy our drink and the appetizers arrived. We had just started our appetizers and our entree arrived. Needless to say it sat there while we rushed through our appetizer. The entree had cooled off significantly by the time we were ready to eat. The food is good but the service and rushing through our meal was NOT ideal. The service staff needs some training on the timing to serve the different meal courses. Some people want a relaxing meal and not be rushed.

V
Viren
Minneapolis
2 reviews
Dined on September 5, 2019
Overall5food5service5ambience4

We returned for dinner after a while as its quite but of the drive from Ankeny to Jordan creek, however as always, the place continues to leave up to the standards, with great tasting food and excellent cocktails. Highly recommended place for a delightful dining and great exp.

DJ
vipDrJK
Minneapolis
1 review
Dined on September 1, 2019
Overall3food3service3ambience4

Appeared understaffed, which effected service. Portions smaller.

OT
vipOpenTable Diner
Phoenix
1 review
Dined on August 17, 2019
Overall4food4service4ambience4

Food was delicious, the kitchen was a little slow , but overall it was a good meal.

OT
OpenTable Diner
Des Moines
4 reviews
Dined on July 28, 2019
Overall5food4service1ambience4

The server definitely was new and needs fine tuning

P.F. Chang's - West Des Moines
Responded on August 8, 2019

Thanks for sharing your feedback with us and we are sorry to hear about your disappointment. We will be sure to share your feedback with our team.

Report
OT
OpenTable Diner
Des Moines
1 review
Dined on July 21, 2019
Overall3food3service4ambience4

Portions not as good as I remember in past years

P.F. Chang's - West Des Moines
Responded on August 8, 2019

We are sorry to see this! We will be sure to share your feedback with our team.

Report
JG
JaneG
Des Moines
3 reviews
Dined on July 17, 2019
Overall4food3service5ambience4

Great service but shortly after we ate appetizers I became ill. The crab Rangoon tasted a little off but we ate it anyway. It’ll be awhile before I go back.

P.F. Chang's - West Des Moines
Responded on August 8, 2019

We're sorry to hear about your experience and will share this with our team. If you would like to discuss your feedback with us in further detail, please reach out to us at 480-888-3100. Thank you!

Report
OT
OpenTable Diner
San Antonio
1 review
Dined on July 6, 2019
Overall2food2service2ambience3

Service was slow, food was served cold and drinks were not good.

R
vipRanwil
Minneapolis
38 reviews
Dined on July 5, 2019
Overall1food4service2ambience4

They were out of alcohol to make three different drinks that we ordered. My wife waited 30 minutes for a drink until I went to the bar to get it. We ordered mongolian potstickers for an appetizer and they were out of them. The service was extremely slow. We go there once a year in July with 12 to 15 people when we are in town for the car show and we won’t go back next year.

OT
vipOpenTable Diner
Des Moines
1 review
Dined on July 3, 2019
Overall2food3service2ambience2

$4 entree deal promotion was no where to be found. Despite asking, our sever could provide no information about the deal. Our OT reservation was no passed on to the restaurant so they were not expecting us.

OT
OpenTable Diner
Des Moines
1 review
Dined on June 29, 2019
Overall5food5service5ambience5

Food was delicious and filling. Waiter was friendly and attentive. Just perfect

P.F. Chang's - West Des Moines
Responded on July 2, 2019

Thanks for sharing this! We’ll make sure to share this with our team! We hope to see you soon!

Report
BN
vipBryanN
Des Moines
2 reviews
Dined on June 15, 2019
Overall5food5service5ambience5

We sat next to family group (two combined tables) and the infant child was a bit loud. Our waiter was new, very attentive but forgot to add our rewards to the bill - not a big deal as we will try to enter the info online. We frequent PFChangs a couple times a month, and as always the meal was spot on!

R
Rjb15
Des Moines
3 reviews
Dined on June 15, 2019
Overall5food5service5ambience5

Anniversary

OT
OpenTable Diner
Chicago
1 review
Dined on June 1, 2019
Overall5food5service5ambience5

Amazing time

NN
vipNicoleN
Minneapolis
19 reviews
Dined on May 3, 2019
Overall1food3service1ambience3

The service at this location is absolutely terrible. We had a group of 9 (booked in advance). There was a mistake on two of the kids' meals. When we asked about it, the server became incredibly rude and defensive. The manager got involved (thankfully), but the food still took another 20 minutes. We were essentially leaving when the two meals were completed. The server came back a couple of times to slam things around the table and be passive-aggressive towards us. The manager gave us a significant discount for our trouble (which was appreciated), but I hope he'll also re-train the server in customer service.

P.F. Chang's - West Des Moines
Responded on May 7, 2019

Sorry to see your experience wasn’t what we had hoped it would be! We’ll be sure to share this with our team. If you would like to discuss your feedback with us in further detail, please reach out to us at 480-888-3100.  Thank you!

Report
BT
vipBeckyT
Des Moines
20 reviews
Dined on April 24, 2019
Overall5food5service5ambience5

We always enjoy our meal here. Can’t wait until the patio opens n

OT
OpenTable Diner
Des Moines
2 reviews
Dined on April 13, 2019
Overall2food2service4ambience4

This was a trip we were making after having a poor experience about a month ago. Again, the hot and sour soup wasn’t right. The waitress actually remarked on it when she brought it. She said she was told the color was off but the taste is the same. It definitely wasn’t. It was edible unlike last time but not the same. My daughter loves the soup more than anything and she was really disappointed again. Again, the main course of orange peel chicken was better than last time but still off. If it was the first time I’d ever ordered this dish, I wouldn’t ever order it again. The service was good and attentive but again, the food quality was really disappointing.

P.F. Chang's - West Des Moines
Responded on April 23, 2019

We're sorry to see this. If you would like to discuss your feedback with us in further detail, please reach out to us at 480-888-3100.  Thank you!

Report
E
vipErnesto
Chicago
12 reviews
Dined on April 1, 2019
Overall2food2service2ambience2

Getting seated quickly is definitely not a priority. The place is big and mostly empty. the young lady seating could have been new. Punching the computer screen to I guess log in the table took longer than seating. Napkin had dried food on it. Soy sauce glass container had not been cleaned forever, sticky/nasty. Hot & sour soup was bad, crab rangoons were worse, obviously heated up frozen and meager. Cocktail took until main course was served and I asked where it was? Mongolian beef was decent! The waitress was trying. Didn’t see the manager. A good manager checks with the tables.

H
vipHildy
Orange County
20 reviews
Dined on March 23, 2019
Overall5food5service5ambience5

Great Lunch. Fast and friendly service

OT
OpenTable Diner
Des Moines
2 reviews
Dined on March 1, 2019
Overall5food5service3ambience4

Great food. Server could have been better

EM
EMAW
Miami
7 reviews
Dined on February 15, 2019
Overall4food5service5ambience4

Even on a busy night service was fast and food was good.

A
vipAmber6151
Orlando
10 reviews
Dined on February 15, 2019
Overall4food3service5ambience5

I went during happy hour with my mom for dinner. We shared appetizers and had iced tea to drink. We had vegetarian lettuce wraps, vegetable egg rolls, and crab rangoon. The lettuce wraps and egg rolls were really good, but the crab rangoon for some reason had an off flavor. Overall, a great value and the service was wonderful!

OT
OpenTable Diner
Des Moines
1 review
Dined on February 8, 2019
Overall5food5service5ambience5

Food & service were great. Our drinks took a long time from the bar but otherwise it was good. Lettuce wraps are so delicious! Was so glad we had a reservation. Another couple came in at the same time as we did without a reservation and were told it would be a 45 minute wait.

JB
JohnB
1 review
Dined on December 20, 2018
Overall5food5service5ambience5

Enjoyable atmosphere. Service was excellent. Drinks and food were great. Will go back soon.

KG
KellyG
1 review
Dined on December 15, 2018
Overall4food5service2ambience5

I loved using the open table app. We were promptly seated and then a young man named Jacob helped us. He was nice except for the fact he forgot our appetizer we had to remind him when we got our main course, and yes we did still want it because ph changs food is delicious. He filled our water glasses which is something I watch for. Then he finally gave us our bill without fortune cookies and did not ask if we wanted dessert. When he brought out cards back to the table he kind of threw them down, and never looked at us again. I dont feel that we did something to upset him because we were very nice to him about missing our appetizer the throwing of our cards on the table after everything else is what disappointed me. But I will still be back I love their food. One person can ruin night. But not the place.

D
Danielle
1 review
Dined on December 15, 2018
Overall2food2service1ambience2

I found hair in my rice. Our waiter disappeared multiple times. He was rude and short with us. Took forever to get someone to our table to begin with

P.F. Chang's - West Des Moines
Responded on December 28, 2018

Thanks for sharing this feedback with us, we're sorry to read this. We will ensure that we pass this along to our team. We would love to get some additional detail from you. Could you send us a private note with more information about your visit and contact information and our team will reach out to you. Thanks!

Report
H
Happy
Charleston
5 reviews
Dined on November 24, 2018
Overall5food5service5ambience5

Lobster roll was fresh and delicious

Y
Yummy
Des Moines
18 reviews
Dined on November 20, 2018
Overall5food5service5ambience5

Had a great night! Seated immediately! Food and drink was fantastic! We had the red sangrias. Yummy! The food was great too! Our waiter made the night complete! He was fantastic! Very attentive and gave us hints on food and drink! A very great night! Kudos to him!

WD
vipWine4Dinner
Chicago
179 reviews
Dined on September 14, 2018
Overall5food5service5ambience4

Our first time here, portions were just right and food was well prepared. Next time, we'll request outdoor seating if the weather is good.

p
vipphyl
San Diego
74 reviews
Dined on September 13, 2018
Overall5food5service5ambience4

I read some recent reviews about slow service and we almost went somewhere else. But...a table with several toddlers and several adults didn’t sound like a fair review. Our service and food were what you would expect from this chain. We would go back if in the area again.

FAQs

P.F. Chang's - West Des Moines offers takeout which you can order by calling the restaurant at (515) 457-7772.

P.F. Chang's - West Des Moines is rated 4.4 stars by 40 OpenTable diners.

You can book this restaurant by choosing the date, time and party size.