P.F. Chang's - West Chester

4.3
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130 Reviews
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$30 and under
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Asian

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Casual
P.F. Chang's is a restaurant concept that honors the 2,000-year-old Asian tradition of wok cooking and believes in making food from scratch every day in every restaurant. With a Farm to Wok™ food philosophy at its core, P.F. Chang's chefs hand-roll dim sum, hand chop and slice all vegetables and meats, handcraft every sauce and wok-cook each recipe, every day in every restaurant using wholesome, fresh ingredients. With roots in Chinese cooking, the culinary landscape at P.F. Chang's now stretches across Asia with diverse, culturally inspired recipes including hand-rolled sushi, Vietnamese-style soups and bowls, traditional Chinese dim sum, wok-fired chicken and beef entrées, and family style noodles and rice. All made from scratch every day.
What 130 People Are Saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
4.3based on recent ratings
4.4
food
4.2
service
4.2
ambience
4.1
value
Noise · Moderate
74% of people would recommend it to a friend
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S
Cincinnati
5 reviews
Dined on March 14, 2020
Overall5food5service5ambience5

Manager was the greeter and was very personable and welcoming! Took extra time to talk with us!

P.F. Chang's - West Chester
Responded on March 17, 2020

Thank you for sharing! We'll be sure to share this with our team! We hope to see you again soon!

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JD
Cincinnati
2 reviews
Dined on March 14, 2020
Overall4food4service5ambience3

Great location and the service is good. I would recommend the location.

P.F. Chang's - West Chester
Responded on March 17, 2020

Thank you for sharing! We'll be sure to share this with our team! We hope to see you again soon!

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OT
Cincinnati
1 review
Dined on March 11, 2020
Overall3food3service4ambience4

Just ok. Some food not hot.

P.F. Chang's - West Chester
Responded on March 17, 2020

Thank you for sharing your feedback. We'll be sure to pass this along to our team. If you would like to discuss further, please reach out to us at 480-888-3100. Thanks!

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O
Cincinnati
15 reviews
Dined on March 7, 2020
Overall4food5service5ambience4

The food and server were outstanding. Our table was not great- it was right next to the kitchen so my chair was bumped several times making my experience not very enjoyable. Perhaps there is a better way to arrange the seating in that section

P.F. Chang's - West Chester
Responded on March 8, 2020

Thank you for sharing your feedback. We'll be sure to pass this along to our team. If you would like to discuss further, please reach out to us at 480-888-3100. Thanks!

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OT
Chicago
2 reviews
Dined on March 6, 2020
Overall5food5service5ambience5

All was well.

P.F. Chang's - West Chester
Responded on March 17, 2020

Thank you for sharing your feedback. We'll be sure to pass this along to our team. If you would like to discuss further, please reach out to us at 480-888-3100. Thanks!

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MB
Cincinnati
6 reviews
Dined on February 29, 2020
Overall1food4service1ambience3

The food quality was great. The experience including hostess and wait staff were disappointing. 1) They didn't have our reservation. Even though I received an email confirmation from Open Table, I was told "you should have called in". 2) When ordering drinks, we're told "We don't even have that one so I don't know why they put it on the menu". 3) We weren't offered a dessert menu by the server, only our bill. 4) Asked if they have coffee and her response was "We probably don't have any brewed". And when the coffee arrives, there are grounds in the bottom of the cup. Very disappointed and not what I would expect from PF Changs.

P.F. Chang's - West Chester
Responded on March 8, 2020

We are sorry to hear about your experience. We will share it with our team. If you would like to discuss your feedback with us further, please reach out to us at 480-888-3100.  Thank you!

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OT
Cincinnati
2 reviews
Dined on February 26, 2020
Overall5food5service5ambience1

Catching up with a high school friend. Spent four hours and enjoyed every minute! Loved our server, Churon. He was absolutely delightful.

P.F. Chang's - West Chester
Responded on March 8, 2020

Thank you for sharing! We'll be sure to share this with our team! We hope to see you again soon!

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OT
1 review
Dined on February 23, 2020
Overall3food4service1ambience3

Sat at the bar and received very slow and distracted service. Resturant was not even busy. Won’t return.

RS
Cincinnati
1 review
Dined on February 22, 2020
Overall4food3service5ambience4

We were not aware of the menu changes and were a little disappointed as a couple of our favorites had been taken off of the menu.
The food was served quickly, which was nice, but it also makes me skeptical of its freshness, especially after receiving the Chicken Kung Pao and just wasn't the same.
Overall, still one of my favorite restaurants, and the service we had sitting at the bar (by choice) was especially good and the atmosphere is always good there.

B
Cincinnati
1 review
Dined on February 22, 2020
Overall3food3service3ambience1

Checked in for our reservation and had to wait an additional 20 minutes before we were finally seated. So over booked there was no where to even stand to wait. They clearly weren't well organized/prepared for a busy Sat night.

PA
Cincinnati
4 reviews
Dined on February 22, 2020
Overall2food2service3ambience2

25 minute wait after arriving on time for my 6:15 reservations on Sat 2/22. Not enough room to stand in an already crowded lobby. Food took 30 minutes after we received our appetizer, the sweet and sour chicken was uncooked, tasted doughy. Waiter stated the kitchen was backed up. Totally dysfunctional. Turned into a 2 hour meal out, not acceptable. Not up to their usual standards and our expectations.

OT
1 review
Dined on February 22, 2020
Overall5food5service5ambience5

Wonderful!

P.F. Chang's - West Chester
Responded on March 8, 2020

Thank you for sharing! We'll be sure to share this with our team! We hope to see you again soon!

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CE
Cincinnati
3 reviews
Dined on February 17, 2020
Overall2food4service3ambience3

Alerted the restaurant that this occasion was for my son’s birthday. Even made mention of the birthday during our entree orders with the wait staff. The server even said “Happy Birthday”. At the end of the meal..... no special birthday dessert. Would not have been a big deal except the table next to us..... with the same server...... was brought a cupcake with a candle in it for their birthday!!!!!! Will be a while before we visit again. Common sense is a valuable thing these days - please find some. Asked the host when we left if the reservation had been noted about the birthday - she very rudely said she sees “nothing”.

MW
Cincinnati
3 reviews
Dined on February 14, 2020
Overall2food4service2ambience3

Something happened to our reservation and they didn't have it in the system. We ended up waiting 45 min for a table. Within 3 tables we ordered our appetizer 2nd and got it 3rd (same app) 30 min after we ordered it. We had asked for a drink with the app, but since it took so long we ended up having to to go to the bar to get it.

Food was good, but it wasn't the greatest experience.

OT
Cincinnati
1 review
Dined on February 8, 2020
Overall2food4service1ambience4

I made reservations for 8 on Open Table and when we arrived the hostess said there were no reservations. I showed her my confirmation email and she said that they still didn’t have it listed. I asked if they didn’t work with Open Table anymore and she said they did, but that large parties were glitchy so I should have known that I needed to call them personally to confirm that something was available. I explained that those instructions were not stated anywhere and she turned her back on my party and said they’d try to figure something out. We got a table but she was so rude.

OT
Cincinnati
1 review
Dined on February 1, 2020
Overall5food5service5ambience5

I’ve been to this absolutely fantastic location in West Chester, OH many of times, service is great and the staff is always attentive. The dining room floors and tables are always clean, restrooms were in operable condition and sanitary. I ordered the Crispy Honey Chicken— was fantastic! Highly recommend this restaurant and will be back again and again!!

J
Cincinnati
9 reviews
Dined on January 19, 2020
Overall3food4service2ambience4

Server was good but food came out too late

TT
Cincinnati
1 review
Dined on January 13, 2020
Overall3food2service4ambience4

We received raw chicken on a salad and only took off the price of the salad. Very bad to serve raw chicken

P.F. Chang's - West Chester
Responded on January 18, 2020

We're sorry to see this. If you would like to discuss your feedback with us in further detail, please reach out to us at 480-888-3100.  Thank you!

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L
Cincinnati
22 reviews
Dined on January 11, 2020
Overall4food4service5ambience4

We had a family celebration lunch at 1 o’clock on a Saturday. Suzanne was great. She had a large number of tables but kept us very comfortable. Everyone enjoyed their meal!

P.F. Chang's - West Chester
Responded on January 18, 2020

Thank you for letting us be a part of it! We look forward to seeing you again soon!

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OT
Cincinnati
4 reviews
Dined on January 8, 2020
Overall5food4service4ambience4

Very good experience

P.F. Chang's - West Chester
Responded on January 12, 2020

Thank you for sharing! We'll be sure to pass this along to our team! We hope to see you again soon!

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OT
Cincinnati
3 reviews
Dined on January 5, 2020
Overall3food2service3ambience3

Seems they changed the recipes for some of there items. The Kung poa sushi was okay but tasted different. Also the kung pao chicken used to have chicken that wasn’t breaded and what I got tasted breaded and fried which I can’t eat without feeling sick afterwards. Not to mention for the price felt was not a good value.

P.F. Chang's - West Chester
Responded on January 12, 2020

We're sorry to see this. If you would like to discuss your feedback with us in further detail, please reach out to us at 480-888-3100.  Thank you!

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LM
Cincinnati
1 review
Dined on January 1, 2020
Overall4food5service2ambience4

Although the food was good, as always, the service was very slow and the server was inattentive. The dining experience took more than 2 hours, due to server's infrequent visits to our table. ie. We ordered our appetizers, they were delivered and eaten and we waited for more than 15 minutes after the appetizers were gone before he took our dinner order. Even after he took our dinner order he didn't come back and clear the appetizer dishes and plates from the table. When our family style entrees were delivered, we had to ask the waiter to clear the dishes and bring us dinner plates. Once we we're finished eating, we sat for another 15 -20 minutes before he returned. At that point he asked if we were ready for our check, but never offered to box up our leftovers. We had to ask him to do so once he delivered our check. The process of boxing up and paying took an inordinate amount of time as well. So, in summary, while the food was good,as always, the service was very disappointing.

P.F. Chang's - West Chester
Responded on January 12, 2020

We're sorry to see this. If you would like to discuss your feedback with us in further detail, please reach out to us at 480-888-3100.  Thank you!

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C
Cincinnati
20 reviews
Dined on January 1, 2020
Overall5food4service5ambience4

Food wad very good. Nice attentive server.

P.F. Chang's - West Chester
Responded on January 12, 2020

Thank you for sharing! We'll be sure to pass this along to our team! We hope to see you again soon!

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s
Cincinnati
1 review
Dined on December 31, 2019
Overall1food5service1ambience3

We had a 7 o’clock reservation and did not get seated till 7:50 and were told at least four times that we were the next table up during the process. The manager completely disappeared from the front and was of no help.

P.F. Chang's - West Chester
Responded on January 12, 2020

We're sorry to see this. If you would like to discuss your feedback with us in further detail, please reach out to us at 480-888-3100.  Thank you!

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BB
Cincinnati
4 reviews
Dined on December 30, 2019
Overall1food1service1ambience1

Had a 6:30 reservation but when you pack the place out, and have a team of folks running the place that don’t know what they’re doing, it doesn’t mean you’ll be seated anywhere close to your reservation. Must have been short staffed as they were backed up with tables needing to be cleared. Total chaos. We took our business across the street to Bravo. I doubt we’ll be back.

P.F. Chang's - West Chester
Responded on January 12, 2020

We're sorry to see this. If you would like to discuss your feedback with us in further detail, please reach out to us at 480-888-3100.  Thank you!

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MG
Cincinnati
14 reviews
Dined on December 28, 2019
Overall5food5service5ambience5

Wonderful after movie experience

P.F. Chang's - West Chester
Responded on January 12, 2020

Thank you for sharing! We'll be sure to pass this along to our team! We hope to see you again soon!

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e
Cincinnati
13 reviews
Dined on December 27, 2019
Overall5food4service5ambience5

Decent food, good service, we enjoy going there. Only small complaint is the wine selection is a little week.

P.F. Chang's - West Chester
Responded on January 12, 2020

Thank you for sharing your feedback. We'll be sure to pass this along to our team. If you would like to discuss further, please reach out to us at 480-888-3100. Thanks!

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LP
Cincinnati
33 reviews
Dined on December 27, 2019
Overall4food4service4ambience4

I ordered the Miso salmon and it was very good. My only recommendation would be that broccoli (or another vegetable) be included in place of the Bok Choy. Maybe next time, I'll see if they will substitute. The restaurant was busy so we were seated at a pretty small table. It would have been nice to have a slightly larger table but it is understandable since they were very busy. We had the chicken lettuce wraps for an appetizer and they were very good as usual.

P.F. Chang's - West Chester
Responded on January 12, 2020

Thank you for sharing your feedback. We'll be sure to pass this along to our team. If you would like to discuss further, please reach out to us at 480-888-3100. Thanks!

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v
Cincinnati
7 reviews
Dined on December 23, 2019
Overall4food4service4ambience5

Overall good - service a bit slow, egg rolls took about 20 minutes and were cold.

P.F. Chang's - West Chester
Responded on January 12, 2020

Thank you for sharing your feedback. We'll be sure to pass this along to our team. If you would like to discuss further, please reach out to us at 480-888-3100. Thanks!

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OT
Cincinnati
1 review
Dined on December 21, 2019
Overall5food5service5ambience5

The food and service was excellent

P.F. Chang's - West Chester
Responded on January 12, 2020

Thank you for sharing! We'll be sure to pass this along to our team! We hope to see you again soon!

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C
Cincinnati
7 reviews
Dined on December 21, 2019
Overall5food5service5ambience5

Was not offered anything for my birthday even though when I made reservations I said it was a birthday

P.F. Chang's - West Chester
Responded on January 12, 2020

We're sorry to see this. If you would like to discuss your feedback with us in further detail, please reach out to us at 480-888-3100.  Thank you!

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b
1 review
Dined on December 20, 2019
Overall4food4service3ambience4

The food was very good, but my tempura shrimp roll came after my date had already finished her meal. The manager took care of me, but still didn't like how late the sushi was. I love their food though, very good.

P.F. Chang's - West Chester
Responded on January 12, 2020

Thank you for sharing your feedback. We'll be sure to pass this along to our team. If you would like to discuss further, please reach out to us at 480-888-3100. Thanks!

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CD
Cincinnati
3 reviews
Dined on December 20, 2019
Overall2food3service2ambience3

Our server was not attentive, our meal took 40 minutes to be served, the steak was cold.

OT
1 review
Dined on December 13, 2019
Overall5food5service3ambience3

food was amazing. service could have been better but wasn’t bad!

P.F. Chang's - West Chester
Responded on January 12, 2020

Thank you for sharing! We'll be sure to pass this along to our team! We hope to see you again soon!

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H
Orlando
9 reviews
Dined on December 1, 2019
Overall3food3service2ambience4

This used to be my favorite place. This last visit just did ya in for good. The hostess was rude and short upon arrival. Took quite some time to get anyone to the table to greet us and the restaurant was not busy. The waiter was lethargic at best, horrible service and even rude when I pointed out we ordered an extra brown rice with one of the meals. Never offered dessert...took nearly 45 min to get our check after we finally asked another server to track him down for us. The portion we were brought was half of the normal size and the green onions were horrible. We are just really disappointed in the dinner all around. The men’s room was so nasty the guys walked out and used the restroom at the cinema next door instead.

JR
Cincinnati
1 review
Dined on November 22, 2019
Overall5food5service5ambience5

Great service and as usual great food!

P.F. Chang's - West Chester
Responded on November 26, 2019

Thank you for sharing! We'll be sure to pass this along to our team! We hope to see you again soon!

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RP
Cincinnati
4 reviews
Dined on November 16, 2019
Overall3food3service3ambience2

Made reservation over a week in advance for a booth. Had to wait & then was seated in bar area which was cold due to door opening & closing. Waitress tried to keep up but was busy with bar area. Food OK. Overall OK experience but was disappointed especially as reservations made so early as was looking forward to it.
😐

P.F. Chang's - West Chester
Responded on November 26, 2019

Sorry to see your experience wasn’t what we had hoped it would be! We’ll be sure to share this with our team. If you would like to discuss your feedback with us in further detail, please reach out to us at 480-888-3100.  Thank you!

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OT
Naples
4 reviews
Dined on November 10, 2019
Overall4food4service3ambience4

Our service was a little slow but I think our server might have been new so i understand that. The food was good but it was so loud which made it hard to have a conversation.

P.F. Chang's - West Chester
Responded on November 13, 2019

We're sorry to hear about your experience and will share this with our team. If you would like to discuss your feedback with us in further detail, please reach out to us at 480-888-3100.  Thank you!

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OT
San Francisco
8 reviews
Dined on November 9, 2019
Overall5food5service5ambience5

Our first visit to this restaurant and we'll be back. Delicious food. Ya gotta get the lettuce wraps. We got the chicken lettuce wraps as an appetizer and they were so good. I had the lobster avocado sushi and husband got the garlic noodles with prawns. Both meals were great. Service was very good and our waiter was very efficient and left us completely satisfied.

OT
Cincinnati
2 reviews
Dined on November 8, 2019
Overall4food4service4ambience3

We were sat next to a big brick column, looked like a thrown together spot, no one should be seated there. Our food was ok, but, not as good as in times past.... prices are really just too high on entrees, but, also for sure on drinks!! Ridiculous really. Not the worst visit, but, not the best either.