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  5. West Chester

P.F. Chang's - West Chester

3.8
3.8
267 Reviews
$30 and under
Asian
We are an Asian & Chinese restaurant offering dine-in, takeout, to-go, delivery, and catering. Make a reservation online to dine in. Order Asian and Chinese food delivery, takeout, and catering online or through the P.F. Chang's mobile app. Let us cater the perfect feast for you - corporate office catering menus are also available. P.F. Chang’s offers a variety of signature Asian, Thai, Korean, Japanese, Mongolian, and Chinese food dishes including Chicken Lettuce Wraps, Chicken Pad Thai, Signature Lo Mein, Fried Rice, Mongolian Beef, Chang's Spicy Chicken, and Pork and Shrimp Dumplings. Order online for sushi delivery and takeout. Many gluten-free and vegetarian menu items are available. Try our seasonal cocktails and seasonal menu items.

Make a reservation

2 people

7:00 PM


Booked 2 times today

Order delivery or takeout

Other options

  • Order online

Additional information

  • Dining style

    Casual Dining

  • Cuisines

    Asian, Chinese, Dim Sum

  • Hours of operation

    Sunday - Thursday: 11:00am - 10:00pm, Friday & Saturday: 11:00am - 11:00pm

  • Phone number

    (513) 779-5555

  • Payment options

    AMEX, Discover, MasterCard, Visa

  • Dress code

    Casual Dress

  • Catering

    Our chefs use the same authentic cooking techniques used every day in our kitchens to prepare your catering order from scratch. Spice up your next party or event with bold, Chinese and Asian-inspired flavors. Our catering services include delivery in some areas. Call your local restaurant to verify they deliver. Ask about our gluten-free options or click on the gluten-free menu when ordering online.

  • Private party facilities

    Let P.F. Chang's help make your next anniversary, birthday, or special event truly memorable. Contact us directly for more information.

  • Private party contact

    Manager: (513) 779-5555

What 267 people are saying

Overall ratings and reviews

Reviews can only be made by diners who have eaten at this restaurant

3.8
3.8 based on recent ratings
  • 4Food
  • 3.9Service
  • 3.9Ambience
  • 3.8Value

NoiseModerate

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Filters

  1. OT

    OpenTable Diner

    Cincinnati

    13 reviews

    vip
    5.0

    13 reviews

    Dined 4 days ago

    overall5food5service5ambience5
    Our server was pleasant, polite, attentive, and very knowledgeable. The service was excellent. The food was wonderful, and we enjoyed our visit as always.
  2. G

    Grandma

    Cincinnati

    58 reviews

    vip
    5.0

    58 reviews

    Dined on November 20, 2022

    overall5food5service5ambience5
    I took three grandchildren with me. Everyone loved their food. Wait staff were very good.? My only complaint is the music was a little annoying, and perhaps a little loud. Otherwise, all was very good.
  3. OT

    OpenTable Diner

    Cincinnati

    14 reviews

    vip
    5.0

    14 reviews

    Dined on November 12, 2022

    overall5food5service5ambience5
    Birthday Celebration! Our server was attentive, polite, professional and very personable. The food was delicious and we enjoyed our experience that evening
  4. OT

    OpenTable Diner

    Cincinnati

    5 reviews

    vip
    2.0

    5 reviews

    Dined on November 9, 2022

    overall2food3service1ambience3
    We had very poor service on this visit. We were not greeted by our server for 25 minutes after we were seated..we continued to have to “find her” for water, our check etc. The restaurant was not crowded so it was very odd..food was just ok, definitely not as good as normal. Makes me sad because we always loved this location. It seems to be struggling:(
  5. MA

    MelissaA

    Cincinnati

    9 reviews

    3.0

    9 reviews

    Dined on November 3, 2022

    overall3food3service4ambience3
    The server, Canada, was extremely nice. He provided great service during challenging conditions. This location seems to struggle most times with staffing and therefore timeliness. The cook also made a dish how he wanted it instead of how the person ordered it.
  6. OT

    OpenTable Diner

    Cincinnati

    1 review

    vip
    5.0

    1 review

    Dined on October 28, 2022

    overall5food5service5ambience2
    Very loud obnoxious group near us.
  7. JT

    JoanT

    Baltimore

    1 review

    2.0

    1 review

    Dined on October 28, 2022

    overall2food2service1ambience3
    This restaurant is significantly understaffed. There were 10=12 tables, but the door staff stated there would be a 1.5-hour wait. I was happy to have a reservation, but it didn't make any difference. We sat at 6:15, got out at 8:30. Service was slow, and we couldn't get anyone to bring us soy sauce or water until repeated requests (4). I didn't blame the server, she was probably stretched too thin. But the food was mediocre and kind of warm. It was the first time ever the lettuce wraps were just OK. No sauces to mix with them which is unusual. The bar service was slow too. Just a bad experience. Won't be going back. Sadly, this used to be a place we really enjoyed going to.

    P.F. Chang's - West ChesterResponded on November 5, 2022We are sorry to see this. We have sent you a private note.

  8. OT

    OpenTable Diner

    Cincinnati

    1 review

    5.0

    1 review

    Dined on October 27, 2022

    overall5food4service5ambience5
    We had the best server named Trey! We shall be back
  9. OT

    OpenTable Diner

    Cincinnati

    2 reviews

    vip
    1.0

    2 reviews

    Dined on October 22, 2022

    overall1food2service1ambience3
    Slow service. Waited over an hour for food after ordering. 5 tables who came in after us got their food and ate before we received ours. 2 tables actually ate and was gone before we got our food. Waitress gave us 3 fake reasons for the delay. Her reasons would have affected everyone not just our table. Manager kept looking at us and watched us as we were leaving. Followed us out but made no effort to make up for the worst service we have ever had.

    P.F. Chang's - West ChesterResponded on November 5, 2022We are sorry to see the issues with your service. We have sent you a private note.

  10. s

    service

    Cincinnati

    15 reviews

    vip
    4.0

    15 reviews

    Dined on October 8, 2022

    overall4food4service4ambience4
    The food and service was good, but not great. Not busy
  11. SM

    StevenM

    Cincinnati

    8 reviews

    2.0

    8 reviews

    Dined on October 3, 2022

    overall2food3service2ambience2
    Bar was still under stocked. Staff was still mostly pandemic action. No menus. Seated up against wall, while window seating completely open. Food portion about half size from 2 years ago. $4 up charge for fried rice. $21 for my meal. Total came to $59 no drinks, we purchased at bar to support bar staff on Monday. I will not be back. I have no room for a poorly run place. Server was okay, food was close to the days before COVID, but it was not what it use to be. My wife and I try to cut ppaced a break, but this is our third visit in 12 months and still sad place. The Flu of the century took away this business. The owners and managers should bring it back or close the doors for good.
  12. M

    Matilda

    Jacksonville

    11 reviews

    vip
    3.0

    11 reviews

    Dined on October 2, 2022

    overall3food2service3ambience3
    Server was overworked but he tried very hard. Kitchen was backed up…not enough staff…food was cold. Felt sorry for the workers.
  13. OT

    OpenTable Diner

    Cincinnati

    1 review

    2.0

    1 review

    Dined on September 9, 2022

    overall2food3service3ambience3
    Reservation not in their system. We had to wait and the group behind us without a reservation sat right down!?
  14. SY

    ShelY

    Cincinnati

    7 reviews

    vip
    2.0

    7 reviews

    Dined on August 27, 2022

    overall2food2service2ambience2
    I lots of fans blowing, it appeared the air was out. Service was slow and food was nowhere near what it had been the last time I visited. Ended up being a pretty disappointing experience.
  15. b

    bmcdonald

    Cincinnati

    1 review

    2.0

    1 review

    Dined on August 24, 2022

    overall2food5service1ambience5
    Our waitress started our dining experience with the comment "I really don't want to be here". I know we are in a period where staff is shorthanded but this didn't appear to be the case. Our food arrived cold, she didn't even pour our wine, just set it on the table and walked away. It was seriously the most bizarre service we have ever received anywhere. We still tipped her and were pleasant but we will not be returning.
  16. OT

    OpenTable Diner

    Cincinnati

    8 reviews

    vip
    5.0

    8 reviews

    Dined on August 10, 2022

    overall5food5service5ambience5
    Server Haley provided outstanding service on a very busy night. The Thai Spicy Chicken was excellent
  17. OT

    OpenTable Diner

    Cincinnati

    4 reviews

    4.0

    4 reviews

    Dined on August 10, 2022

    overall4food5service5ambience4
    Great service. Place needs corporate to help with fixing the A/C.
  18. OT

    OpenTable Diner

    Cincinnati

    1 review

    2.0

    1 review

    Dined on August 7, 2022

    overall2food4service2ambience1
    The restaurant had no air conditioning and it was miserable eating inside. We should have been told there was no air before we were seated.
  19. S

    Shelley

    Cincinnati

    5 reviews

    2.0

    5 reviews

    Dined on August 2, 2022

    overall2food4service2ambience5
    Our server couldn’t keep up.
  20. OT

    OpenTable Diner

    Cincinnati

    2 reviews

    4.0

    2 reviews

    Dined on July 30, 2022

    overall4food5service5ambience1
    The air condition wasn’t working- it was so hot in there it was hard to enjoy our experience!
  21. J

    Jays

    Cincinnati

    3 reviews

    4.0

    3 reviews

    Dined on July 25, 2022

    overall4food4service5ambience4
    I tried the Singapore Street noodles which were good but has very few julianne veggies. Husband loved their eggplant. The brussel sprouts are my favorite but tonight they weren't. The pieces were too big and the flavor was off.
  22. OT

    OpenTable Diner

    Cincinnati

    2 reviews

    vip
    1.0

    2 reviews

    Dined on July 24, 2022

    overall1food3service3ambience1
    We had to cancel after arriving due to the restaurant air conditioning not working.
  23. ME

    MaryE

    Los Angeles

    1 review

    vip
    3.0

    1 review

    Dined on July 23, 2022

    overall3food2service4ambience3
    Air conditioning was broken so felt bad for the staff. Our server was great and attentive. The food quality has gone downhill in the past year. My entree was dry. This is the third mediocre experience and won't return for a long time.
  24. ML

    MayaL

    Cincinnati

    5 reviews

    5.0

    5 reviews

    Dined on July 23, 2022

    overall5food5service4ambience4
    The food was good. We needed to wait longer for entrees but it was fine for us.
  25. OT

    OpenTable Diner

    Cincinnati

    4 reviews

    5.0

    4 reviews

    Dined on July 6, 2022

    overall5food5service5ambience5
    1 meal was late and it should have been free !!

    P.F. Chang's - West ChesterResponded on July 22, 2022Thanks for sharing this feedback with us. We will ensure that we pass this along to our team.

  26. JN

    JustNora

    Cincinnati

    2 reviews

    3.0

    2 reviews

    Dined on July 1, 2022

    overall3food3service3ambience1
    Dirty. Staff trying the best they could. Ants crawling all over the window behind our booth, dropping on my neck. Gross. They offered to move us but food service was so slow we just finished and left. No credit on bill. Gross. Do not go there.

    P.F. Chang's - West ChesterResponded on July 22, 2022We are sorry to see this. We have sent a private note. Thanks!

  27. e

    edfo

    Cincinnati

    23 reviews

    vip
    2.0

    23 reviews

    Dined on June 27, 2022

    overall2food3service1ambience3
    Service was atrocious I’d be surprised if it’s around in a year

    P.F. Chang's - West ChesterResponded on July 22, 2022Thank you for bringing this to our attention, and we apologize for any inconvenience this caused. We'll be sure to share your feedback with our team.

  28. NC

    NadjaC

    Cincinnati

    1 review

    5.0

    1 review

    Dined on June 19, 2022

    overall5food5service5ambience5
    Father's Day visit. All was perfect! Food was fabulous, service impeccable. No shortage of staff here.
  29. GB

    GinngerB

    Cincinnati

    1 review

    3.0

    1 review

    Dined on June 18, 2022

    overall3food3service3ambience3
    Appetizers came quickly but the main course took forever to get.
  30. OT

    OpenTable Diner

    Cincinnati

    1 review

    2.0

    1 review

    Dined on June 12, 2022

    overall2food4service2ambience3
    Multiple tables sat after us got drinks and appetizers before we even had a waiter come to our table. The person behind the bar came to help us. Never saw a manager rounding. Took over an hour to get food.
  31. M

    Makua

    Cincinnati

    15 reviews

    vip
    3.0

    15 reviews

    Dined on June 11, 2022

    overall3food2service2ambience3
    The service was poor.appeared to have enough staff, some food delayed to table while others brought. No water provided unless you order it as part of your meal. Disappointing
  32. DM

    DerekM

    Cincinnati

    2 reviews

    5.0

    2 reviews

    Dined on May 26, 2022

    overall5food5service5ambience5
    Perfect food, excellent service
  33. e

    elainew

    Cincinnati

    11 reviews

    vip
    2.0

    11 reviews

    Dined on May 14, 2022

    overall2food2service4ambience3
    Server was good, but took forever to get our drinks, but our appetizers came out in a timely manner. Then, our entrees took another 1/2 hour after that to arrive, and they all came to the table Luke warm at best. Also-extremely warm in dining area-we were told the air conditioning wasn’t working. It was an 85 degree day, so no A/C was unpleasant. Not the experience we were used to having there!
  34. OT

    OpenTable Diner

    Cincinnati

    2 reviews

    2.0

    2 reviews

    Dined on May 14, 2022

    overall2food2service2ambience1
    Disappointed - everything has gone downhill at this restaurant in West Chester.
  35. OT

    OpenTable Diner

    Cincinnati

    13 reviews

    4.0

    13 reviews

    Dined on May 1, 2022

    overall4food3service5ambience5
    We haven’t dined at PF Changs in quite a while and, while our service was excellent, the food was average. I suppose you’re paying for the atmosphere and name.
  36. OT

    OpenTable Diner

    Washington DC

    1 review

    2.0

    1 review

    Dined on April 23, 2022

    overall2food2service2ambience3
    I am sad to say, but PF Changs has really gone down. Though our server was lovely and kind. She was slow, inattentive and distracted. Likely her load was to heavy. Appetizers came out cold and at the same time as our food. We waited quite some time for everything. Many tables came and left while we sat. I just do not think I’ll be back for indoor dining. It saddens me. Takeout would be a better option.
  37. GM

    GavinM

    Cincinnati

    5 reviews

    3.0

    5 reviews

    Dined on April 17, 2022

    overall3food2service4ambience3
    Ultimately this is my mother-in-law‘s favorite restaurant to go so this is why I took my whole family for Easter Sunday… Sadly it is not a first second or third choice for me or my wife. Personally it’s a step up from take out Chinese.
  38. DN

    DiannaN

    Cincinnati

    1 review

    5.0

    1 review

    Dined on April 17, 2022

    overall5food5service4ambience5
    Our server had 4 separate tables seated at the same time at the same time as our reservation. She was a little overwhelmed but did her job perfectly. It was very crowded but the noise level was surprisingly good.
  39. OT

    OpenTable Diner

    Cincinnati

    7 reviews

    vip
    2.0

    7 reviews

    Dined on April 16, 2022

    overall2food3service1ambience2
    Service was terrible
  40. JJ

    JayJ

    Cincinnati

    1 review

    4.0

    1 review

    Dined on April 8, 2022

    overall4food3service5ambience4
    Service was fantastic! Perfect pace, very attentive to every detail. Food seemed a bit off from what it was a couple years ago; still good, but just not great. However, happy they can still do a couple of favorite menu items which were taken off menu. Will certainly return and hope the food is back to normal next visit. Love this place!

FAQs

You can order delivery directly from P.F. Chang's - West Chester using the Order Online button. P.F. Chang's - West Chester also offers takeout which you can order by calling the restaurant at (513) 779-5555.

P.F. Chang's - West Chester is rated 3.8 stars by 267 OpenTable diners.

Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable.

Make a reservation

2 people

7:00 PM


Booked 2 times today

Order delivery or takeout

Other options

  • Order online
Google Map for P.F. Chang's - West Chester

9435 Civic Centre Blvd. Streets of Westchester, Bldg. 1, West Chester, OH 45069

Additional information

  • Neighborhood

    West Chester

  • Hours of operation

    Sunday - Thursday: 11:00am - 10:00pm, Friday & Saturday: 11:00am - 11:00pm

  • Cuisines

    Asian, Chinese, Dim Sum

  • Dining style

    Casual Dining

  • Dress code

    Casual Dress

  • Parking details

    Public Lot

  • Payment options

    AMEX, Discover, MasterCard, Visa

  • Additional

    Bar/Lounge, Beer, Cocktails, Delivery, Full Bar, Gluten-free Options, Happy Hour, Non-Smoking, Patio/Outdoor Dining, Patio/Outdoor Dining, Private Room, Takeout, Wheelchair Access, Wine

  • Phone number

    (513) 779-5555

  • Catering

    Our chefs use the same authentic cooking techniques used every day in our kitchens to prepare your catering order from scratch. Spice up your next party or event with bold, Chinese and Asian-inspired flavors. Our catering services include delivery in some areas. Call your local restaurant to verify they deliver. Ask about our gluten-free options or click on the gluten-free menu when ordering online.

  • Private party facilities

    Let P.F. Chang's help make your next anniversary, birthday, or special event truly memorable. Contact us directly for more information.

  • Private party contact

    Manager: (513) 779-5555

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