P.F. Chang's - The Waterfront

4.1
116 Reviews
$30 and under
Asian
P.F. Chang's is a restaurant concept that honors the 2,000-year-old Asian tradition of wok cooking and believes in making food from scratch every day in every restaurant. With a Farm to Wok™ food philosophy at its core, P.F. Chang's chefs hand-roll dim sum, hand chop and slice all vegetables and meats, handcraft every sauce and wok-cook each recipe, every day in every restaurant using wholesome, fresh ingredients. With roots in Chinese cooking, the culinary landscape at P.F. Chang's now stretches across Asia with diverse, culturally inspired recipes including hand-rolled sushi, Vietnamese-style soups and bowls, traditional Chinese dim sum, wok-fired chicken and beef entrées, and family style noodles and rice. All made from scratch every day.
What 116 people are saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
4.1based on recent ratings
4.1
food
4.0
service
3.8
ambience
3.9
value
Noise · Moderate
93% of people would recommend it to a friend
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SA
SophiaAllison
Las Vegas
5 reviews
Dined on April 2, 2021
Overall5food5service5ambience5

Food is always outstanding, not to forget the delicious cocktails.

EB
EBA001
Chicago
19 reviews
Dined on March 23, 2021
Overall3food3service2ambience3

Food was ok, nothing extraordinary. We did show up early for our reservation and by the time we were seated it was our time anyway. Service was spotty, the server was nice enough but kind of absent minded and not knowledgeable about the dishes or menu. Very good location. Drinks tasted a bit watered down. We have eaten at another PF Chang location (Schaumburg, Ill) regularly and we always liked it.

MS
vipMuffieS
Seattle
9 reviews
Dined on March 23, 2021
Overall5food5service5ambience5

Keep the lobster dumplings!!! Outrageously good, as was the eggplant.

PF
vipPeggyF
Las Vegas
15 reviews
Dined on March 13, 2021
Overall5food4service4ambience5

Our experience was really good with the exception that they did not have brown rice for 20 min after our food was delivered. They did try to make up foe it with noodles. Won’t hold it against them though.

OT
OpenTable Diner
Salt Lake City
1 review
Dined on February 26, 2021
Overall2food5service2ambience3

The service was very slow. It was like we were forgotten about and others that came after us were serviced first. Some others around us experienced the slow service too.

OT
OpenTable Diner
Chicago
5 reviews
Dined on February 21, 2021
Overall5food5service5ambience5

Great wait staff and food.

CH
CelesteH
1 review
Dined on February 17, 2021
Overall5food5service5ambience5

Great service and great food. Very happy with how the tables are spaced out

OT
OpenTable Diner
1 review
Dined on February 13, 2021
Overall5food5service5ambience5

It’s was great service and glad to had gotten reservations ahead of time it was pretty busy being the day before Valentine’s Day

SP
vipSteveP
Phoenix
5 reviews
Dined on January 25, 2021
Overall5food5service5ambience5

Birthday celebration

OT
vipOpenTable Diner
Phoenix
24 reviews
Dined on January 2, 2021
Overall1food1service1ambience2

Just a horrible experience from the start.... empty restaurant so I should have known it would be horrible. That is when you always get the worst service. Food took forever, soup was cold, pad Thai had no flavor and the waitress was no where to be found. It literally took 1 hour and 55 minutes for a lunch for 4 people. The manager made up for it with free donuts for dessert..... wow magically everything was solved and perfect due to the donuts, LOL. Won’t go back here for a long while.

OT
vipOpenTable Diner
Phoenix
1 review
Dined on December 20, 2020
Overall2food3service2ambience3

There was a hair in our food. We had no refills throughout the meal and were very thirsty.

CC
CandaceC
Phoenix
2 reviews
Dined on December 17, 2020
Overall5food5service5ambience5

Great time and food tasty as ever. Great for family meal.

J
Joanna
Chicago
3 reviews
Dined on October 31, 2020
Overall5food5service5ambience5

This PF Changs hits the spot. Delicious food, wonderful atmosphere, great waiters. I have tried PF Changes in California and New Jersey, and Phoenix locations are absolutely the best!

Highly recommend!! Get the lettuce wraps and the eggplant!

GT
GregT
Phoenix
8 reviews
Dined on October 23, 2020
Overall5food5service5ambience5

All great as always

KT
KathyeT
Orlando
22 reviews
Dined on October 16, 2020
Overall5food5service5ambience4

We don't live near a PF Chang's but love the food so took advantage of being near one while traveling. The food is consistently great, especially the chicken lettuce wraps.

OT
vipOpenTable Diner
Phoenix
54 reviews
Dined on October 2, 2020
Overall5food4service5ambience5

Wonderful location and ambiance for Happy Hour! We had 4 large appetizers and 2 glasses of wine for only $42 including a 20% tip. Ruben did a great job for us. Highly recommend for any meal as food is delicious. We had the lettuce wraps, shrimp dumplings, crab wontons, and pork egg rolls. Customers were a bit spars at 5 pm but picked up by 6 pm. Strongly suggest happy hour menu be added to website as some folks seemed surprised it was available. We will be back soon!

J
vipJulie
Phoenix
147 reviews
Dined on September 26, 2020
Overall3food3service4ambience3

The food tasted fine, however, the menu needs to be revamped. Descriptions are not complete. We each got dishes that are not typically fried, that was not noted in description, and they were both fried. We have never seen fried Kung pao. And my shrimp dish had no veggies. We try to do healthy.

m
vipmaryn
Phoenix
2 reviews
Dined on September 19, 2020
Overall3food5service1ambience2

The food was amazing as usual, however, the service was awful. Our table was close to the bar, and we ordered a Bottle of wine. Our wine was just sitting at the bar for 20 minutes before the server brought it over to us. Our server was not in a good mood and acted as though it was an obligation to serve any of her tables. She complained to us that the hostesses don’t know what they are doing and over seating all the tables. As a customer that’s not something I need to know. Very unprofessional. The food was great though!

OT
vipOpenTable Diner
Orange County
3 reviews
Dined on September 5, 2020
Overall1food1service1ambience1

Manager was the worst we left and did not eat there

E
vipEnjoy2dine
Orange County
27 reviews
Dined on August 6, 2020
Overall1food1service1ambience1

Unfortunately this was a complete disappointment,from our appetizers, our pork potstickers came out cold. To our dinner that was just terrible,orange chicken was gummy and watery, shrimp with lobster sauce has very little sauce which was also watery and majority filled with water chestnuts and lacking flavoring and mushy shrimp. Everyone in my party had developed ingestion. No management even visible on the floor even though they only had two tables. Overall a complete waste of money, one of my worst dining experiences.

P.F. Chang's - The Waterfront
Responded on November 17, 2020

Thanks for sharing this, and we're sorry to see that your visit wasn't a good one! We'll be sure to share this with our team. If you would like to discuss your feedback with us in further detail, please reach out to us at 480-888-3100. Thank you!

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JW
vipJeanneW
Minneapolis
1 review
Dined on July 17, 2020
Overall4food5service5ambience5

Had a reservation thru OPEN TABLE... Said they did not have the APP so we had to wait for our table for a good 20minutes!!!

P
vipPtash
Phoenix
113 reviews
Dined on June 21, 2020
Overall5food5service5ambience3

New menu is excellent!!

OT
OpenTable Diner
Phoenix
2 reviews
Dined on June 20, 2020
Overall4food4service4ambience1

Windows boarded up as a result of looting/rioting. I thought it would have been fixed by then.

J
vipJulie
Phoenix
147 reviews
Dined on June 20, 2020
Overall3food3service2ambience3

It’s almost too long to go into, but let’s just say I got charged the wrong amount on my bill. The chicken dish I ordered did not specify it was fried on the menu, whereas two items down it did specify fried on another dish. The waiter did not bring anything to the table for set-up (like silverware and napkins) and we had to ask for water, soy sauce. My sister ordered the expensive duck breast entrée and it was not cooked properly, was brown and “dry” all the way through, where it should be cooked to pink in the middle, and she didn’t eat it all. She had to request the plum sauce that was supposed to come with it. It was just a negative experience all the way around. I will say my other sister loved her ribs, but I tasted them and they were way too sweet for me.

R
vipRhonda
Dallas
29 reviews
Dined on March 11, 2020
Overall5food5service5ambience5

We had a group of 8 with a 2 year old and two 12 year olds. The food was good. We didn't wait long to be served. Our waiter checked on us often. Great place for a large party or a small group.

OT
OpenTable Diner
New York Area
1 review
Dined on March 1, 2020
Overall5food5service5ambience5

Great place

P.F. Chang's - The Waterfront
Responded on March 7, 2020

Thank you for sharing! We'll be sure to share this with our team! We hope to see you again soon!

Report
M
vipMarty
Phoenix
44 reviews
Dined on February 22, 2020
Overall2food2service2ambience3

New menu is a downgrade from the old one. Not sure that anything good has come out of the re-launch/re-branding...

m
markm
Phoenix
7 reviews
Dined on February 21, 2020
Overall5food5service5ambience5

Service was great, atmosphere was nice. Good was very good.

CG
CalgaryGFdiner
Calgary
12 reviews
Dined on February 16, 2020
Overall4food4service5ambience4

Making a reservation is recommended. Excellent food and wonderful service!

c
cayla
Philadelphia
2 reviews
Dined on February 16, 2020
Overall5food5service4ambience5

Food was fantastic! It’s very hard for me to eat out because of dietary restrictions, but the gluten-free menu and accommodations were beyond exceptional. Reasonably priced. Server was a bit too talkative. She talked nonstop a mile a minute; half of the time she would say what she was going to be doing next and then did it 5 steps afterwards. Other then the strange server, everything was great!

MZ
vipMammaZ
Phoenix
65 reviews
Dined on February 15, 2020
Overall5food5service5ambience5

Our meals were innovative, delicious and plentiful. Had a grand time celebrating my B-day!

j
jenniferm
Phoenix
1 review
Dined on January 24, 2020
Overall4food4service3ambience4

Our server was very nice and personable , however very slow!
They took off their menu one our favorites which was P.F. Chang’s ribs! Wish they would bring them back!
JM

MT
vipMiriamT
Phoenix
27 reviews
Dined on January 17, 2020
Overall4food3service5ambience5

Service was excellent

P.F. Chang's - The Waterfront
Responded on January 20, 2020

Thank you for sharing! We'll be sure to share this with our team! We hope to see you again soon!

Report
j
jxv29
Phoenix
23 reviews
Dined on January 15, 2020
Overall5food5service5ambience4

the food is always very good and the service was great

P.F. Chang's - The Waterfront
Responded on January 18, 2020

Thank you for sharing! We'll be sure to share this with our team! We hope to see you again soon!

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DS
DeborahS
Las Vegas
3 reviews
Dined on January 4, 2020
Overall4food4service5ambience5

Menu has changed again. Two of our favorites are now not available.

P.F. Chang's - The Waterfront
Responded on January 12, 2020

Thank you for sharing your feedback. We'll be sure to pass this along to our team. If you would like to discuss further, please reach out to us at 480-888-3100. Thanks!

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DF
vipDFit
San Francisco
12 reviews
Dined on January 1, 2020
Overall2food2service1ambience2

When I asked for hot mustard, the server actually stormed off. There was trash all over the floor and the order came out wrong!

P.F. Chang's - The Waterfront
Responded on January 5, 2020

We're sorry to hear about your experience and will share this with our team. If you would like to discuss your feedback with us in further detail, please reach out to us at 480-888-3100.  Thank you!

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Q
Quin
Phoenix
4 reviews
Dined on January 1, 2020
Overall5food5service5ambience5

We were sat right away. The service was great. There was an eggshell in my Pepper Steak but everything else was great.

P.F. Chang's - The Waterfront
Responded on January 5, 2020

Thank you for sharing! We'll be sure to pass this along to our team! We hope to see you again soon!

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TB
vipTristanB
Phoenix
10 reviews
Dined on December 31, 2019
Overall4food4service3ambience4

The food was good, as always, but there were a couple of issues. My elderly mother is allergic to onions, and ordered a meal with specific instructions to include no onions. Someone from the kitchen (not our waiter) brought her an entree, which she began to eat. (I did not receive my entree at that time.) A while later, our waiter brought both of our entrees. He was shocked to see that my mother had the wrong entree, and he was clearly concerned that it might have onions. Fortunately, she did not become ill. The other issue was simply that everything took longer than it should have given that we arrived at 4:00 p.m. and there were very few customers.
These issues have not been common in the past, however, and we will continue to eat there.

P.F. Chang's - The Waterfront
Responded on January 5, 2020

Sorry to see your experience wasn’t what we had hoped it would be! We’ll be sure to share this with our team. If you would like to discuss your feedback with us in further detail, please reach out to us at 480-888-3100.  Thank you!

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OT
vipOpenTable Diner
Phoenix
1 review
Dined on December 17, 2019
Overall2food2service1ambience3

Very poor service. Food was mediocre at best. Hot Tea was cold, hot food was cold and it was difficult to get any attention even though it wasn’t busy. Very disappointing.

P.F. Chang's - The Waterfront
Responded on December 18, 2019

Sorry to see your experience wasn’t what we had hoped it would be! We’ll be sure to share this with our team. If you would like to discuss your feedback with us in further detail, please reach out to us at 480-888-3100.  Thank you!

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TT
TheTruth
San Antonio
26 reviews
Dined on December 14, 2019
Overall4food5service3ambience5

Food was outstanding. But service not that great. Our waiter would disappear forever. One time we called him over and said we needed refills and the rest of one entree. He responded that it would be a bit because he needed to meet someone outside. When he did bring new iced teas, they never had ice. And then they ran out of tea.

Food was fantastic. He was an idiot.

Menu options much smaller than other PFC’s.

P.F. Chang's - The Waterfront
Responded on December 18, 2019

We're sorry to hear about your experience and will share this with our team. If you would like to discuss your feedback with us in further detail, please reach out to us at 480-888-3100.  Thank you!

Report

FAQs

You can order delivery directly from P.F. Chang's - The Waterfront using the Order Online button. P.F. Chang's - The Waterfront also offers takeout which you can order by calling the restaurant at (480) 949-2610.

P.F. Chang's - The Waterfront is rated 4.1 stars by 116 OpenTable diners.

Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable. Due to local restrictions, this restaurant may not be accepting reservations at the moment.