P.F. Chang's - Waco
Service was terrible!
Very slow service, missed items, had to flag down for service. Portions were small. Likely not returning to this chain.
The table was situated in the middle of an aisle.
The table was soaking wet when we sat down. We had to dry it with our napkin. The hostess was not very personable.
The place is too loud. Food is not standard level for PF Changs. The other PF Changs I have gone to are an upscale atmosphere. This is more like a Pei Wei at an airport. :(
PF Changs is one of our favorite date spots.
My wife can't get enough of their lettuce wraps.
I love their sushi.
Combine all of that with the Kung Pao Chicken that we split and it is the perfect meal.
Can't wait to go back.
The food was dry and terrible. Very disappointed in the experience. This was not the P.F. Chang’s that I’ve loved in the past
Waiter was really great. The Korean bbq steak was really good. We did both get a bit of an upset tummy the next day. Not sure if it was you guys but that’s the only thing we both had.
Always a solid choice and never disappointed in the flavor at this chain!
Our waitress, bartender and host were all outstanding! Very attentive, pleasant & professional.
Thank you for sharing! We'll be sure to pass this along to our team! We hope to see you again soon!
Hair in food
We're sorry to see this. If you would like to discuss your feedback with us in further detail, please reach out to us at 480-888-3100. Thank you!
Dominic is a very efficient server! We hope to sit at his table again soon.
We made reservations, which I highly recommend on a Baylor game day. We were seated right away and were given excellent service from our waitperson. She was very friendly and prompt. Good came out in a reasonable timeframe even though they were very busy.
Thank you for sharing! We'll be sure to pass this along to our team! We hope to see you again soon!
We are fans of PF Chang. This location delivered just what we expected. The design of this relatively new location was also quite crisp and refreshing.
Food overpriced and not great. I’ve had same at cheaper typical Chinese places.
Food was delicious!! Our server Tiny was amazing!!!
“Tiny” is an excellent server! We will request him in the future.
Our only suggestion is to put some sort of pads (felt?) on the chairs. It’s a most unpleasant sound when they move across the concrete floor.
We were seated immediately upon arrival even though we arrived 30 minutes before our reservation. The restaurant next door had people waiting outside, this establishment was half full. We were seated with a lake view. Do not take the lake view in the evening as what you get is a view of the sun directly in your eyes. We were greet quickly by a pleasant and attentive server. We ordered a wide variety of dishes, starters, sushi, rice dish, and fried rice. We can only recommend the starter, the dynamite shrimp. The sushi tasted as if it were moments from spoiling. The Fried Rice had little taste and the rice dish, Mongolian Beef, had firm rice and mushy beef. I could not recommend this place for a good meal but would recommend the service...
Sorry to see your experience wasn’t what we had hoped it would be! We’ll be sure to share this with our team. If you would like to discuss your feedback with us in further detail, please reach out to us at 480-888-3100. Thank you!
Wonderful service provided by Veronica!
Thanks for sharing this! We’ll make sure to share this with our team! We hope to see you soon!
No one was prepared to sign us in as a open table reservation so that was a waste of 15 minutes and a drag dealing with poorly trained employees attitudes but finally got sat. The manager was nice offered a few appetizers. Kind gesture server was nice Food was good. Its not as fancy as the bigger pF changs but its ok fir waco i guess. Manager said the staff has completely turned. . . . Never a good sign for a top notch experience in a higher priced place. Hope they get it sorted.
Good Service and Food but noise level is almost intolerable.
Delicious menu with a wide variety. Fresh and lovely presentation. Service was great!
We arrived and our OpenTable was not ready, which was no big deal because we had booked the reservation with less than an hour to spare. The manager was able to make arrangements and we were seated in about twenty minutes. Our server meant well but was a little unorganized (kept misplacing his pen when we were ready to order) and brought us the wrong appetizers TWICE. We ordered the Surf and Turf with a side of melted butter, but the butter never came either. Food was great and PF Chang’s is always a good time, but service could have been better.
Happy Hour!! Best appetizers and drinks!!
We eat at PF Chang’s a lot when we travel, as we have regular dishes we enjoy. We ordered these in Waco and were disappointed with everything. Green beans way too salty, Buddha’s Delight missing the tofu and when tofu finally brought, it was prepared improperly. The manager did make it right by removing money from our bill, but it was still a big disappointment. Chains are useful for there consistency—-when they are not even that, not sure there is a point.
We had a great experience. I had reservations and were seated promptly upon arrival. The staff was very knowledgeable and professional. The meal pacing was spot on. The food quality and quantity was excellent. Thank you.
Great meal. Great addition to Waco restaurant community
Great food! Great service! It is not a quiet place to go, but it is a happening place. Great Happy Hour specials!
Very noisy but service and food were excellent
I put in note it was a birthday. They sat us on a high top next to the bar, one plate was dirty. I asked for a regular table we like to sit next to each other not across. It became a good idea to sit next to each other so we could hear each other. Finally they sat us in the entrance area. Concrete floors glass walls ( with parking cars blinding us with head lights) high ceilings all made it louder than needed in the place. Sitting close we could talk at least without shouting. We ordered a lot of food. Wait person was good. Never did anyone ask if we wanted desert or mention the birthday. I felt rushed.
The food was ok. The dishes looked thrown on the plates in a hurry. One dish looked like a short portion. The PF Changs i was used to have served better. Maybe its waco but it was not up to the prices they charge.
Everything was good. We love PF Chang’s.
Excellent new restaurant in Waco. Quality is very good and consistent. Staff is fun and attentive.
COnsidering this is one of the few nice restaurants in Waco, it's good.
I have always been a fan of P.F. Chang’s, and I was excited to bring my husband to the restaurant for the first time. The food was excellent, as were our cocktails. Despite the restaurant being busy, we were seated exactly on time for our reservation. The hostess asked us if we were celebrating anything in particular, and congratulated us when I mentioned that we were having a date to celebrate four months of marriage. Our server greeted the table promptly and took our drink and appetizer order. He came back within a couple of minutes with our water, but our bar drinks (a glass of wine and a bottle of beer) did not arrive to the table for another 15 minutes. Our server stated that the bar was behind, but I had seen the servers in the surrounding sections bring bar drinks to guests who were seated several minutes after us, which would indicate that he had forgotten to grab them for us. Our appetizer arrived about 20 minutes in to our evening, and our meals arrived just a few minutes behind the appetizer. The food was wonderful, but the timing made my husband (a former restaurant manager) question if our had been sitting in the window for several minutes as we suspected with our bar drinks. Following the meal, I requested to see the cocktail menu again, and I was provided with one that was quite wet and sticky. Our second round of drinks from the bar arrived after 10-15 minutes. While we did enjoy our evening and will likely be making a return trip, I do wish a manager had taken the time to stop at our table so we could voice our concerns about the service. It seems our server was either inexperienced or feeling overwhelmed. He was very nice, but unfortunately not well timed.
Food was exactly what I am used to from PF Chang's and came out fairly quickly. The location is new and modern with a nice atmosphere, but the service was pretty poor. It took 20 minutes to get a bartender to cash out our tab after our table was ready and our waitress repeatedly forgot to bring us our drinks. Probably would have had at least one more round if not two, but instead we just sat without drinks for most of the meal. Maybe it was the bar, but the waitress didn't even apologize for the wait or feign concern for the delays in getting us drinks.
The restaurant never received the Open Table reservation- we had to wait 20 minutes.
We had a reservation and were given a terrible seat right by the kitchen. The restaurant was not busy, so we asked for a better table and our request was reluctantly granted. Once we were seated our server came over for our drink order and appetizers....we hadn’t even opened our menu at this point! The whole evening felt very rushed. But once our server said she normally worked the lunch shift, we understood......she was very pleasant and it almost made up for the loud atmosphere that included more than 10 people in their sweatpants and workout clothes. Wish they had a dress code, the smell was terrible! Food was good and our server was very competent!
Good job to narbstaff.
Turn down the music... this reassurance is loud and all the hard surfaces echo the noise...
Food is excellent... service was good...
Reservations and seating policy is horrid... if you have a reservation and still have to wait 25 minutes and don’t get seated without complaining then it’s NOT a good experience
Just get it as take out and your evening will be more enjoyable
You can order delivery directly from P.F. Chang's - Waco using the Order Online button. P.F. Chang's - Waco also offers takeout which you can order by calling the restaurant at (254) 218-7300.
P.F. Chang's - Waco is rated 4.1 stars by 47 OpenTable diners.
Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable. Due to local restrictions, this restaurant may not be accepting reservations at the moment.