P.F. Chang's - Thousand Oaks

4
128 Reviews
$30 and under
Asian
P.F. Chang’s is a restaurant concept that honors the 2,000-year-old Asian tradition of wok cooking and believes in making food from scratch every day in every restaurant. With a Farm to Wok™ food philosophy at its core, P.F. Chang’s chefs hand-roll dim sum, hand chop and slice all vegetables and meats, handcraft every sauce and wok-cook each recipe, every day in every restaurant using wholesome, fresh ingredients.

With roots in Chinese cooking, the culinary landscape at P.F. Chang’s now stretches across Asia with diverse, culturally inspired recipes including hand-rolled sushi, Vietnamese-style soups and bowls, traditional Chinese dim sum, wok-fired chicken and beef entrées, and family style noodles and rice. All made from scratch every day.
What 128 people are saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
4.0based on recent ratings
4.2
food
3.9
service
3.9
ambience
3.9
value
Noise · Quiet
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LG
LeonardG
Central Coast
14 reviews
Dined on June 11, 2021
Overall4food4service4ambience4

Good food and good service

B
vipBond007
Los Angeles
149 reviews
Dined on June 4, 2021
Overall3food4service2ambience2

Finally one can dine indoors at this restaurant. The ambience is not the same as before, but that’s true for every restaurant after COVID. Food was great, as it was before, however, the service was simply not good. That’s unfortunate, as that basically can take away from the joy of dining out. As usual, I felt sorry for the waitress and I still tipped her well. I have noticed this deterioration in quality of service since COVID. And it’s a shame that one still tips the servers well for a much poorer quality of service. Anyway, this is a task for the restaurant managers to get their act together and start delivering a higher quality service, now that we are pulling out of COVID and things are starting to go back to normal.

KR
vipKimR
San Antonio
18 reviews
Dined on April 1, 2021
Overall2food4service1ambience2

The worst service I’ve ever experienced!!!!!!!!

F
vipFunfood
Los Angeles
4 reviews
Dined on November 28, 2020
Overall1food3service5ambience1

We made reservations week in advance and received text requesting we click to cancel our name or they’ll see us for reservation. Arrived 8 minutes late and were told our table was given away under a pretty patio. We waited another 25 minutes for a dripping wet table in put at the walkway with terrible attitude by hostess.

JO
JONIL
Los Angeles
1 review
Dined on November 18, 2020
Overall2food1service4ambience4

Your egg rolls are cut in half so it’s 1/2 an order.
Cognac was almost an empty glass.
Food was not up to par especially when cutting down size of portions.

AK
vipAmyK
Los Angeles
11 reviews
Dined on November 10, 2020
Overall4food4service5ambience4

Our server/bartender was excellent. Very attentive and thorough. Excellent drinks.

ES
EricS
Los Angeles
6 reviews
Dined on November 6, 2020
Overall4food5service5ambience5

We had a wonderful time. Dinner and wine was excellent

m
vipmadison1223
Seattle
160 reviews
Dined on November 2, 2020
Overall1food1service1ambience1

We do not feel the restaurant is clean. Their food is not consistent. Even the same dish is always prepared different ways. The carpet is dirty. Bathrooms have a sewer smell and many tables were still with previous diners dirty dishes.

OT
vipOpenTable Diner
Los Angeles
8 reviews
Dined on October 9, 2020
Overall1food1service1ambience4

Birthday with friends terrible food greasy and cold

P.F. Chang's - Thousand Oaks
Responded on October 13, 2020

We're sorry to see this! If you would like to discuss your feedback with us in further detail, please reach out to us at 480-888-3100. Thank you!

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T
vipTony
Palm Springs
108 reviews
Dined on September 24, 2020
Overall5food5service5ambience5

We had a delicious, safe dinner and the staff was accommodating and terrific!

h
viphealthy1
Los Angeles
112 reviews
Dined on September 11, 2020
Overall4food4service5ambience4

Everything was delicious and our server was excellent. Our only problem was that we had a 7:00 PM reservation and were never seated until 7:40. I know it's hard to know how long the customers will be at their table, but 40 minutes was too long, especially since they took walk in's before us. Basically, the reservation system did not work. Otherwise a great restaurant and great food. Service is always great.

OT
vipOpenTable Diner
Denver
5 reviews
Dined on September 5, 2020
Overall3food3service3ambience2

Outdoor dining due to Covid forced outdoors but restaurant had no fans and it was very hot. California needs to allow indoor dining! I feel the food was just average.

SC
vipSoCalScott
Los Angeles
44 reviews
Dined on June 12, 2020
Overall4food4service5ambience3

They're trying very hard to make the dining experience pleasant, even in this era of COVID-19. Our server did a good job. Food was as usual. No condiments on the table. They're still working out the details, but they're working hard at it.

m
vipmadison1223
Seattle
160 reviews
Dined on March 1, 2020
Overall1food1service2ambience1

Found plastic in my dish. They did remake the dish but I had to wait while my other family got to eat. They took nothing off the bill and just said unfortunately these things happen. Not coming back. This location is always inconsistent and the same dish gets made 10 different ways each time we dine there. We are done!

P.F. Chang's - Thousand Oaks
Responded on March 7, 2020

We're sorry to see this. If you would like to discuss your feedback with us in further detail, please reach out to us at 480-888-3100.  Thank you!

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OT
OpenTable Diner
Los Angeles
1 review
Dined on February 28, 2020
Overall4food3service5ambience4

Everything was great except for the fact that I had booked way in advance, specifying a booth. When we arrived I was informed there were no booths available unless we wanted to sit outside. It was definitely sit outside weather. The gentleman at the checkin then proceeded to try to seat us at a less than well placed table. Also, there was an issue with my husband’s and my order. We ordered the Pad Thai with chicken an option on the menu. When it arrived there was no shrimp, just chicken. We talked to our server who said she hadn’t seen any shrimp in the dish when she picked it up from the kitchen. She had spoken to the manager about her observations, and he insisted there was shrimp telling her to serve it. She went back to him after we complained, at which time he finally agreed that there was no shrimp, offering to have it remade. We chose not to do this as we had theater tickets, and we would have not been able to eat it with the rest of our meal. In the end, they removed the item charge but it made our meal less than great.

P.F. Chang's - Thousand Oaks
Responded on March 16, 2020

Sorry to see your experience wasn’t what we had hoped it would be! If you would like to discuss your feedback with us further, please reach out to us at 480-888-3100.  Thank you!

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F
Fittzie
Los Angeles
1 review
Dined on February 21, 2020
Overall3food3service5ambience5

We reserved a table at PF Changs well ahead of a show, and were glad we did. Although our waiter, Don, was great, the host service was very slow. Many tables were available bit it took a long time for them to seat us. Food was dim sum and rice. Dom sim was tasty, but not hot. Rice arrived very late in the dinner. Dessert was tiramisu and very good.

P.F. Chang's - Thousand Oaks
Responded on March 7, 2020

Thank you for sharing your feedback. We'll be sure to pass this along to our team. If you would like to discuss further, please reach out to us at 480-888-3100. Thanks!

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n
notafoodiebutlikegoodfood
Los Angeles
18 reviews
Dined on February 16, 2020
Overall1food1service1ambience1

We had a reservation for dinner before the musical we were going to. We arrived half an hour before our reservation time and still could not be seated. It took half an hour to even get to the front of the line to check in. We weren’t able to have dinner before the show. The manager wouldn’t even come out to handle the crowd. Very disappointing.

TY
TYLER2
Los Angeles
20 reviews
Dined on February 16, 2020
Overall2food2service1ambience2

Three of us ate here before the Carole King Musical on 2/16/20. It was very crowded, took a few minutes to find our reservations on Open Table. Server did not come back to refill drinks, had to ask for the bill, had to ask to send him back to get the payment. I ordered the Buddhas feast and it was huge stalks of broccoli and a few bits of tofu and absolutely dry. I asked the server if it was supposed to come with sauce, he went and got sauce. They completely changed their menu, much smaller now. Items my son loved are no longer on there like the noodles and the Walnut Shrimp.

Very disappointed.

M
Marc
Los Angeles
33 reviews
Dined on February 8, 2020
Overall5food5service5ambience5

Our evening was outstanding. The server was attentive without hanging around and was helpful with some answers to our questions. Some new menu items that we liked. The ambience was fun and energetic. We’ll be back!

EL
ElizabethL
1 review
Dined on February 7, 2020
Overall1food4service1ambience3

This is the second time now that my husband and I have been to the restaurant for his birthday and we sat in the same area of the restaurant and had terrible service. There were larger groups and a few birthdays around the same time but I made a reservation, mentioned it was my husbands birthday and it took us 30+ minutes to get water and a Ginger Beer and never got any kind of Happy Birthday dessert or a mention.

OT
OpenTable Diner
Los Angeles
1 review
Dined on January 30, 2020
Overall4food4service3ambience5

Super slow service but once it got there it was delish!!!!

a
vipaskenn
Los Angeles
24 reviews
Dined on January 18, 2020
Overall3food4service3ambience3

Had a 6:15 reservation. We were not seated until 6:40. Birthday dinner for my 92 year old mother. No excuse for that long a wait with a reservation

OT
OpenTable Diner
Los Angeles
4 reviews
Dined on January 16, 2020
Overall5food5service5ambience5

We were going to a play and had dinner before. Our waitress was outstanding!! She took our order quickly, brought it out and gave us our bill all in record time. We made our play with time to spare. The food at PF Chang’s is always good!! The only negative was that the restaurant was crowded and therefore loud.

P.F. Chang's - Thousand Oaks
Responded on January 20, 2020

Thank you for sharing! We'll be sure to share this with our team! We hope to see you again soon!

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SC
vipSoCalGal805
Los Angeles
36 reviews
Dined on January 8, 2020
Overall3food3service3ambience4

Food took forever to get and the place was not busy! Had a hair in my soup.

P.F. Chang's - Thousand Oaks
Responded on January 12, 2020

We're sorry to see this. If you would like to discuss your feedback with us in further detail, please reach out to us at 480-888-3100.  Thank you!

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D
Dave
Phoenix
16 reviews
Dined on January 4, 2020
Overall5food5service5ambience5

Chang’s chicken and spiced green beans were great

LT
LynnT
Los Angeles
4 reviews
Dined on January 4, 2020
Overall4food4service2ambience2

I understand that it was Saturday night but we did not get waited on for 20 minutes. We then had an extended time to get drinks and food. Even silverware and plates were not on the table. There was no one to ask for assistance. One couple got up and walked out. The food was good but all the delays were not good

P.F. Chang's - Thousand Oaks
Responded on January 12, 2020

We're sorry to see this. If you would like to discuss your feedback with us in further detail, please reach out to us at 480-888-3100.  Thank you!

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L
Lmubpd12
Los Angeles
1 review
Dined on January 1, 2020
Overall2food2service2ambience3

It was New Year’s day night and also my son‘s 30th birthday we had a party of 11 and it appeared that the restaurant had a very huge problem with staffing and our service unfortunately was fair and luckily for us a server by the name of Derek really stepped up and tried to make the situation better but it was not the best.

P.F. Chang's - Thousand Oaks
Responded on January 5, 2020

Sorry to see your experience wasn’t what we had hoped it would be! We’ll be sure to share this with our team. If you would like to discuss your feedback with us in further detail, please reach out to us at 480-888-3100.  Thank you!

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a
anthonym
1 review
Dined on January 1, 2020
Overall1food1service1ambience1

We arrived on time. They did not have our open table reservation but we’re speared anyway. The waiter took our order. 40 minutes later we asked when our food would arrive and were told 30-40 minutes longer. We had child care responsibility that evening and politely excused ourselves and left.

P.F. Chang's - Thousand Oaks
Responded on January 5, 2020

Thank you for sharing your feedback. We'll be sure to pass this along to our team. If you would like to discuss further, please reach out to us at 480-888-3100. Thanks!

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F
Foodie
Los Angeles
8 reviews
Dined on January 1, 2020
Overall3food3service3ambience4

Served my food without the rice. I had to wait for them to have the rice made. The rice should be made as some like to put their main course on top of the rice.

P.F. Chang's - Thousand Oaks
Responded on January 5, 2020

Thank you for sharing your feedback. We'll be sure to pass this along to our team. If you would like to discuss further, please reach out to us at 480-888-3100. Thanks!

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M
vipMarilyn
Los Angeles
74 reviews
Dined on December 28, 2019
Overall2food2service2ambience3

We have gone here often so maybe it was an off night with holidays. But, the service was very slow and our meals not as good as expected.

P.F. Chang's - Thousand Oaks
Responded on January 5, 2020

We're sorry to see this. If you would like to discuss your feedback with us in further detail, please reach out to us at 480-888-3100.  Thank you!

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CB
ConnieB
Los Angeles
2 reviews
Dined on November 23, 2019
Overall4food4service4ambience4

With the reservation we were seated in a timely manner. Food took a little long but not outrageous Servers were genial.

P.F. Chang's - Thousand Oaks
Responded on November 26, 2019

Thank you for sharing! We'll be sure to pass this along to our team! We hope to see you again soon!

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M
vipMtnman
Los Angeles
14 reviews
Dined on November 23, 2019
Overall3food3service2ambience4

Definitely not up to their usual standards. I wouldn't write them off because of one mediocre experience. Took forever to get the food and one of our party's order was totally screwed up. Food was only warm. The server tried, but the odds were against her. They need to be better prepared for large crowds as it was busy, and better manage the kitchen.

P.F. Chang's - Thousand Oaks
Responded on November 26, 2019

Sorry to see your experience wasn’t what we had hoped it would be! We’ll be sure to share this with our team. If you would like to discuss your feedback with us in further detail, please reach out to us at 480-888-3100.  Thank you!

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DG
vipDoubleG
Los Angeles
12 reviews
Dined on November 16, 2019
Overall1food1service1ambience1

Where to begin? The egg drop soup was cold; the egg rolls were slathered in a plate of oil — we sent them back, waited 15 minutes for a fresh order and, remarkably, the replacements were even oilier than the ones we returned. The chicken in our two orders of “Chang’s Spicy Chicken” was rubbery, re-heated and fully inedible. The service (or rather lack thereof) was abominable. And, whatever you do, don’t put your elbows on the table unless you want to ruin your shirt sleeves — I’ve never seen dining tables in any restaurant more in need of re-finishing or replacement. When the diners at the next table left, we watched in amazement the busing staff wipe the food crumbs off the table and into the cracks between the booth cushions — if I didn’t see it with my own eyes I wouldn’t have believed it. What a nauseating mess! Caveat emptor.

P.F. Chang's - Thousand Oaks
Responded on November 21, 2019

We're sorry to hear about your experience and will share this with our team. If you would like to discuss your feedback with us in further detail, please reach out to us at 480-888-3100.  Thank you!

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TW
vipTravisW
Los Angeles
87 reviews
Dined on November 15, 2019
Overall5food5service5ambience5

We love the various dumplings, potstickers, etc. great martinis and we enjoyed friendly attentive service. Thanks!

P.F. Chang's - Thousand Oaks
Responded on November 26, 2019

Thank you for sharing! We'll be sure to pass this along to our team! We hope to see you again soon!

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K
vipKc91320
New Orleans
5 reviews
Dined on November 9, 2019
Overall2food2service1ambience1

The food and service at PF Chang’s has gone down to horrible. We won’t be back again

P.F. Chang's - Thousand Oaks
Responded on November 13, 2019

We're sorry to see this. If you would like to discuss your feedback with us in further detail, please reach out to us at 480-888-3100.  Thank you!

Report
GM
GeoffM
Las Vegas
10 reviews
Dined on November 9, 2019
Overall3food3service4ambience4

Over priced and skimpy on the amount of food per dish. Very commercial

OT
OpenTable Diner
Los Angeles
1 review
Dined on October 30, 2019
Overall5food5service4ambience5

Service was a bit slow

S
vipSteve
Los Angeles
8 reviews
Dined on October 27, 2019
Overall5food5service5ambience4

Good food, friendly service in a nice atmosphere. Went for my sons birthday

P.F. Chang's - Thousand Oaks
Responded on October 31, 2019

Thanks for sharing this! We’ll make sure to share this with our team! We hope to see you soon!

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D
Dave
Phoenix
16 reviews
Dined on October 24, 2019
Overall5food5service5ambience5

The service was good. Food was excellent Ambiance was excellent

P.F. Chang's - Thousand Oaks
Responded on October 31, 2019

Thanks for sharing this! We’ll make sure to share this with our team! We hope to see you soon!

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M
saraM
1 review
Dined on October 18, 2019
Overall5food5service5ambience5

Waiter (Derik)was amazing And so professional I plan on going back to this locations just for him.

P.F. Chang's - Thousand Oaks
Responded on October 23, 2019

Thanks for sharing this! We’ll make sure to share this with our team! We hope to see you soon!

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FAQs

You can order delivery directly from P.F. Chang's - Thousand Oaks using the Order Online button. P.F. Chang's - Thousand Oaks also offers takeout which you can order by calling the restaurant at (805) 277-5915.

P.F. Chang's - Thousand Oaks is rated 4 stars by 128 OpenTable diners.

Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable. Due to local restrictions, this restaurant may not be accepting reservations at the moment.