P.F. Chang's - Sunnyvale

4.3
52 reviews
icon/ic_price_rangeCreated with Sketch.
$30 and under
icon/ic_cuisineCreated with Sketch.
Asian
P.F. Chang's is a restaurant concept that honors the 2,000-year-old Asian tradition of wok cooking and believes in making food from scratch every day in every restaurant. With a Farm to Wok™ food philosophy at its core, P.F. Chang's chefs hand-roll dim sum, hand chop and slice all vegetables and meats, handcraft every sauce and wok-cook each recipe, every day in every restaurant using wholesome, fresh ingredients. With roots in Chinese cooking, the culinary landscape at P.F. Chang's now stretches across Asia with diverse, culturally inspired recipes including hand-rolled sushi, Vietnamese-style soups and bowls, traditional Chinese dim sum, wok-fired chicken and beef entrées, and family style noodles and rice. All made from scratch every day.
What 52 People Are Saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
4.3based on recent ratings
4.2
food
4.0
service
4.0
ambience
4.0
value
Noise · Moderate
100% of people would recommend it to a friend
5
4
3
2
1
Sort by
Filters
KL
Orange County
7 reviews
Dined on July 5, 2019
Overall 2food 4service 1ambience 1

The food is great but very overpriced. We had to ask three different people for chop sticks and when they came, they were not wrapped in a napkin or anything, just loose plastic chopsticks delivered with an ungloved hand. The waitress never checked on us, service was very slow. Better as take out, because food is consistently delicious.

Report
Helpful
AK
San Francisco
2 reviews
Dined on July 3, 2019
Overall 4food 4service 3ambience 5

Enjoyed meal in a quiet restaurant.

Report
Helpful
C
Las Vegas
10 reviews
Dined on July 1, 2019
Overall 3food 3service 2ambience 3

Our food wasn’t served at the same time. We had to ask for our bill. They started to clear the table while we were still seated - not only clearing plates, but also wiping the table! They did the same to the tables next to us. We weren’t there at a busy time. The management needs to re-train their staff. We won’t be dining there again and we won’t suggest this restaurant to anyone!!!!

Report
Helpful
MB
Austin
13 reviews
Dined on June 20, 2019
Overall 3food 2service 4ambience 2

The food seemed to be prepared in an over-heated manner. The beef and chicken had little taste and was tough.

I think it was just an off night for the kitchen. We’ve typically been pleased. The service staff were friendly and attentive.

Report
Helpful
n
San Francisco
97 reviews
Dined on June 8, 2019
Overall 4food 4service 5ambience 4

Selections are interesting and flavorful. Our server Randy is excellent, always making sure we were satisfied, and even adjusted one of our entrees to accommodate my food allergies!

Report
Helpful
l
San Francisco
3 reviews
Dined on June 6, 2019
Overall 5food 4service 5ambience 5

Great ambiance, friendly service and good value for the price.

Report
Helpful
OT
San Francisco
4 reviews
Dined on June 3, 2019
Overall 4food 4service 3ambience 3

The food was coming out a long time later, and I talked about it so many times until the food came out that I kept talking to my friends, but it was uncomfortable because I kept cutting off.

Report
Helpful
m
San Francisco
1 review
Dined on May 10, 2019
Overall 5food 5service 5ambience 5

Excellent food and our server was Great
Will go back again soon

Report
Helpful
DM
San Francisco
13 reviews
Dined on May 3, 2019
Overall 5food 5service 5ambience 4

Food and service were excellent.

Report
Helpful
A
Detroit
5 reviews
Dined on April 8, 2019
Overall 4food 5service 3ambience 3

First time at this location, food was stellar and matched all other experiences at other locations.
The restaurant ambient temperature was uncomfortably cold. This prompted us to rush our visit instead of staying and enjoying drinks and a more social experience.
Server was pleasant and polite, but not sociable/memorable.

Report
Helpful
ML
San Francisco
8 reviews
Dined on April 1, 2019
Overall 3food 2service 3ambience 1

We usually love PF Changs but for this visit food was horrible and the restsurant was so loud with teo big tables with people get together and yoi could not even hear each other, terrible dining experience!!!

Report
Helpful
OT
Los Angeles
3 reviews
Dined on March 29, 2019
Overall 3food 2service 2ambience 3

Service is always very slow even with reservation. Always takes at least 15-20 mins to be seated after ur reservation even if your whole party is there. Servers and host are not as attentive and as expected. Food are average but not consistent all the time.

Report
Helpful
MB
San Francisco
2 reviews
Dined on March 24, 2019
Overall 3food 3service 2ambience 4

Service was slow (but they were nice) , food was good, they forgot my edamame but I didn't realized till later and they did charge me.

Report
Helpful
J
San Francisco
13 reviews
Dined on March 23, 2019
Overall 3food 3service 4ambience 4

Server was quite good, but service was slow due to big orders apparently and/or not enough help. White rice was sold out. My Kung Pao chicken was dry, the spicy eggplant wasn't as good as in the past.

Report
Helpful
j
San Francisco
9 reviews
Dined on March 22, 2019
Overall 5food 5service 5ambience 5

As always the food and service was outstanding. Bassilio was our server and he was AMAZING!!!. Patient with the kids as well as with the adults. Thank you!

Report
Helpful
Y
San Francisco
45 reviews
Dined on March 21, 2019
Overall 5food 5service 5ambience 5

We arrived 15 minutes early for our reservation, but they got us seated in less than 5 minutes. Our server was excellent; on the ball, notified us that we arrived during happy hour and showed us the specials. She was prompt, and kept my water glass full. My wife said that their Honey-Walnut Prawns (Shrimp) were the best she'd had, anywhere. The egg rolls are decadent and quite filling. The dumplings were good, and the sauce especially good. We'll be back!

Report
Helpful
EM
San Francisco
27 reviews
Dined on March 9, 2019
Overall 5food 5service 5ambience 5

Had dinner here with friends before attending “ABBA Mania” at the Flint Center. The dinner was delicious and our evening was delightful.

Report
Helpful
ML
San Francisco
8 reviews
Dined on March 9, 2019
Overall 4food 3service 5ambience 3

Did not like the host @ the front, however, the manager Tony and our waitperson made up for our experience in ten folds. Everyone @ the restaurant should take notes from Tony. Thank you Tony for your service!

Report
Helpful
n
San Francisco
97 reviews
Dined on March 8, 2019
Overall 4food 4service 5ambience 4

The Miso Salmon with bok choy is a fave of ours, and the Mongolian Beef was tasty and tender. We like that they offer brown rice as an option. Excellent service by Randy.

Report
Helpful
OT
1 review
Dined on March 8, 2019
Overall 5food 5service 5ambience 5

Very good recommend people to eat

Report
Helpful
c
San Francisco
116 reviews
Dined on February 19, 2019
Overall 5food 5service 4ambience 4

Good fresh good, decided to order more plates so I could enjoy this food tomorrow

Report
Helpful
LR
Chicago
4 reviews
Dined on February 18, 2019
Overall 3food 3service 3ambience 3

Fried food was very greasy and restaurant had some issues with the thermostat. This visit, food felt very run of the mill...

Report
Helpful
IB
San Francisco
9 reviews
Dined on February 16, 2019
Overall 3food 3service 3ambience 3

We have been to this restaurant before, and things were expectable at these times.
However, this time it was a complete disappointment.
I can't figure out why a restaurant, in the middle of winter, decides that air conditioning is the appropriate environment for their customers.
The temperature in Sunnyvale, this evening, was about 42 degrees outside.
The temperature inside the restaurant was colder than outside.
When we asked our server to please request that the air conditioner be turned off, the response was that this temperature is required for food safety (?!?). When we asked, again, about the temperature control situation, we were told that the manager will turn on the heating system. That really never happened.
For the entire duration of our meal, I had to sit inside with both my light jacket, my heavy winter jacket, and sometime my winter jacket's hood to protect myself from the frigid air coming out of the vent on top of me.
Unacceptable!!

P.F. Chang's - Sunnyvale
Responded on March 4, 2019

We’re sorry to see your experience wasn’t what we had hoped it would be! We’d love to hear about your visit so we can get it right next time. Could you send us a private note with more information about your visit and contact information and our team will reach out to you. Thanks!

Report
Helpful
OT
1 review
Dined on February 7, 2019
Overall 2food 2service 3ambience 3

The food quality was poor not up to PF's Changs standards. I am rating the overall service at 2 stars because I have requested the host to see to the on-duty manager twice but no managers show up. It was unfortunate that I kept encountering bad experience with PF Chang's at this location. A few months ago I had an issue with a corporate delivery which had some missing food item. I reported the problem but management did not seem to care about this issue. Thus, I am not recommending this restaurant to anyone.

P.F. Chang's - Sunnyvale
Responded on March 4, 2019

We’re sorry to see your experience wasn’t what we had hoped it would be! We’d love to hear about your visit so we can get it right next time. Could you send us a private note with more information about your visit and contact information and our team will reach out to you. Thanks!

Report
Helpful
n
San Francisco
97 reviews
Dined on February 5, 2019
Overall 4food 3service 5ambience 3

Always great service from Randy who told us ahead of time the kitchen was backed-up, which we appreciated to set our expectation there would be a wait for food. Food selection is great, but food was not as well-prepared compared to past visits, so it must have been a bad night for the kitchen. We were seated in the extra room that is used for parties - this room can really use an upgrade, esp the furniture.

Report
Helpful
K
San Francisco
3 reviews
Dined on February 5, 2019
Overall 1food 2service 1ambience 2

Service was horrible, had to send a dish back, and constantly trying to flag down a waiter

P.F. Chang's - Sunnyvale
Responded on February 14, 2019

We’re sorry to see your experience wasn’t what we had hoped it would be! We’d love to hear about your visit so we can get it right next time. Could you send us a private note with more information about your visit and contact information and our team will reach out to you. Thanks!

Report
Helpful
OT
San Francisco
1 review
Dined on January 27, 2019
Overall 4food 5service 5ambience 3

When we arrived at the restaurant we were told that we didn’t have a reservation as Open Table should have notified us to call the restaurant for a party of 10. The hostess was rude, unapologetic and seemed bothered by our request. The good thing...The food was great and our server was fantastic.

Report
Helpful
OT
San Francisco
2 reviews
Dined on January 20, 2019
Overall 5food 5service 5ambience 5

It would have been better if they had TVs on opposite side of bar as well.

Report
Helpful
CC
Los Angeles
10 reviews
Dined on January 19, 2019
Overall 3food 3service 3ambience 3

Restaurant topped out without enough severs. Our server terrific but barely had time for us. Food varied (eggplant excellent, orange peel chicken poor). Their team doing the best but felt understaffed.

Report
Helpful
h
New York Area
35 reviews
Dined on January 12, 2019
Overall 3food 2service 2ambience 3

Overall, I was disappointing by our experience. The food was just ok and while our waitress was polite, she was extremely busy and nowhere to be found. I did not like my plate and she did not come back to our table until she brought us the check. I will not be going back to this location.

Report
Helpful
D
San Francisco
15 reviews
Dined on January 10, 2019
Overall 3food 5service 2ambience 2

The food is usually very good. We regularly have the following dishes:
Egg Drop Soup Cup
Kung Pao Chicken
Singapore Black Pepper Chicken

The service, however, is poor. We were seated only 25 minutes after the time on our OpenTable reservation. We learned from servers that the kitchen is really backed up, because online orders were through the roof. Apparently, they are accepting too many online orders at the expense of guests eating at the restaurant.
Also, often times, drinks come out really slow. Why does it take them so long to pour a glass of wine? I think they are consistently under staffed.

Report
Helpful
OT
San Francisco
1 review
Dined on January 5, 2019
Overall 4food 4service 3ambience 3

Noodles and cauliflower tempura were tasty. But the sushi was not good.

Report
Helpful
OT
San Francisco
1 review
Dined on December 31, 2018
Overall 1food 3service 1ambience 3

7:00pm reservation, came 10 minutes early w/ full party, got seated at 7:20pm.

Missing utensils, dirty plates, ran out of tea, asked for extra cup multiple times, forgot fortune cookie.

P.F. Chang's - Sunnyvale
Responded on January 22, 2019

We’re sorry to see your experience wasn’t what we had hoped it would be! We’d love to hear about your visit so we can get it right next time. Could you send us a private note with more information about your visit and contact information and our team will reach out to you. Thanks!

Report
Helpful
D
San Francisco
15 reviews
Dined on December 21, 2018
Overall 3food 5service 4ambience 4

Took more than 20 minutes for us to get seated despite us having a reservation

Report
Helpful
I
Central Coast
1 review
Dined on December 16, 2018
Overall 1food 2service 4ambience 1

Won't be back. Loud party disturbing everyone. Too small a table in a half empty restaurant. Hostess crammed everyone next to each other leaving most of the place empty. Server was attentive, but experience was very poor.

P.F. Chang's - Sunnyvale
Responded on December 28, 2018

We’re sorry to see your experience wasn’t what we had hoped it would be! We’d love to hear about your visit so we can get it right next time. Could you send us a private note with more information about your visit and contact information and our team will reach out to you. Thanks!

Report
Helpful
D
San Francisco
15 reviews
Dined on December 14, 2018
Overall 4food 5service 3ambience 5

Food is very delicious, but drinks come out very slowly

Report
Helpful
TP
1 review
Dined on December 9, 2018
Overall 4food 5service 3ambience 2

Took 20 minutes to get seated despite reservation, kinda begs the question what's the point of reserving a table if you're still going to have to wait so long? Otherwise everything was overall good, especially the food. They pack so much flavor into every dish there!

Report
Helpful
OT
1 review
Dined on December 9, 2018
Overall 1food 3service 1ambience 3

Horrible from the start. Stood at the door almost 15 minutes before ever seeing an employee greet anyone. Then wait some more (for a half empty restaurant). Hilariously, made my open table reso after around 10 minutes in on standing there because we could not find a single person in sight!!! Too bad we didn’t turn around and walk out like the other people... wish we would have. The hostess was extremely rude. She could use a serious attitude adjustment, perhaps another career would be better suited (away from any human contact). So sad, other PF Chang’s have been great. This location in Sunnyvale was AWFUL! Pretty sure the servers didn’t even know which tables were theirs, which would explain the delay and fumbling on this side. Never seen a PF Chang’s that was such a hot mess. Maybe due to not a single managerial figure in sight? Bad bad bad.

P.F. Chang's - Sunnyvale
Responded on December 28, 2018

We’re sorry to see your experience wasn’t what we had hoped it would be! We’d love to hear about your visit so we can get it right next time. Could you send us a private note with more information about your visit and contact information and our team will reach out to you. Thanks!

Report
Helpful
PJ
San Francisco
4 reviews
Dined on November 18, 2018
Overall 2food 1service 2ambience 3

The service was OK, but the food was really substandard. We've eaten at the PF Chang's in Palo Alto and its pretty good. This was really quite bad. The rice was cold, the vegetarian entree was not cooked, the beans were yucky with a greasy aioli, the salt and pepper shrimp was greasy and weirdly salty with no other flavor, even the hot and sour soup tasted strange. Never again.

Report
Helpful
n
San Francisco
97 reviews
Dined on November 9, 2018
Overall 4food 4service 5ambience 4

Our Open Table reserved table was not ready when we arrived on time. Since we had to wait anyway, we wanted to make the wait worthwhile and asked to be seated at one of Randy's tables since he gave us superb service the last 2 times we were there. The ribs and miso salmon were to die for, as always; it's great that brown rice is an included option with the entrees; the broccoli chicken was a large portion, and the banana dessert was a great ending ... oh, and along with red wine recommended by Randy.

Report
Helpful
1
2