P.F. Chang's - Santa Monica

3.9
25 reviews
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$30 and under
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Asian
P.F. Chang's is a restaurant concept that honors the 2,000-year-old Asian tradition of wok cooking and believes in making food from scratch every day in every restaurant. With a Farm to Wok™ food philosophy at its core, P.F. Chang's chefs hand-roll dim sum, hand chop and slice all vegetables and meats, handcraft every sauce and wok-cook each recipe, every day in every restaurant using wholesome, fresh ingredients. With roots in Chinese cooking, the culinary landscape at P.F. Chang's now stretches across Asia with diverse, culturally inspired recipes including hand-rolled sushi, Vietnamese-style soups and bowls, traditional Chinese dim sum, wok-fired chicken and beef entrées, and family style noodles and rice. All made from scratch every day.
What 25 People Are Saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
3.9based on recent ratings
3.9
food
3.8
service
3.6
ambience
3.7
value
Noise · Moderate
86% of people would recommend it to a friend
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AH
Central Coast
5 reviews
Dined on February 22, 2019
Overall 5food 5service 5ambience 5

It was good as always.

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DF
Las Vegas
6 reviews
Dined on February 10, 2019
Overall 4food 5service 5ambience 3

Great server, RJ or LJ?

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l
Los Angeles
16 reviews
Dined on February 8, 2019
Overall 5food 5service 5ambience 5

Always reliable- good food and service. Love the Mai Tai!

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MM
Los Angeles
9 reviews
Dined on February 5, 2019
Overall 3food 1service 3ambience 3

Unfortunately, the food was sub par in relation to the price of the food. It took over 20 minutes to get a glass of wine from the server. I have recently gone to the Torrance and Anaheim location and the food and service was excellent. I will not be returning to the Santa Monica location.

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TS
Los Angeles
3 reviews
Dined on January 19, 2019
Overall 4food 4service 4ambience 4

Everyone was very friendly and professional.


Thank you for doing a great job. We appreciated the personal service.

Todd Shields

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OT
Los Angeles
3 reviews
Dined on January 18, 2019
Overall 5food 4service 4ambience 4

Everything was pretty good. We will come back.

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NH
Atlanta
3 reviews
Dined on January 5, 2019
Overall 4food 4service 4ambience 5

We were seated a little before our 6PM reservation, which was very nice! The restaurant was not busy and we were greeted by our server a few short minutes after being seated.

I gave the overall experience 4-stars because our server took longer than usual to bring us our beverages and appetizers. We waited almost 20 minutes for our drinks alone and then the appetizers followed. I am not sure what the delay was considering (as I stated earlier) the restaurant was not busy and there were several tables open. She wasn’t very attentive once our meals arrived; she didn’t bother asking if we needed another beverage although my glass sat empty.

The food was delicious (as usual) and we made the best our rainy Saturday night.

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JK
Los Angeles
8 reviews
Dined on January 4, 2019
Overall 5food 5service 5ambience 5

Always a great deal here and excellent service too.

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LA
1 review
Dined on December 31, 2018
Overall 4food 4service 5ambience 4

The waiter was very patient with us, helpful and professional. I liked my Pad Thai and the Strawberry Cucumber Lemonade. The Brussels sprouts were too spicy for me. But I definitely recommend this place for lunch and dinner.

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JK
Los Angeles
8 reviews
Dined on December 26, 2018
Overall 4food 4service 4ambience 4

I always have a good experience here.

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TG
1 review
Dined on December 24, 2018
Overall 1food 1service 1ambience 1

Our party arrived a little late, but seated us right away. No server came to provide set ups or water. A few minutes later a table of 6 next to us got up and left saying that they had a 6:45 reservation, had ordered and had not received their order. It was now 8:00. We ask some people at the next table, they had been there since 6:00. They had not received their order. It was Christmas Eve. The lines and crowd for take out were very long. We got up and left after hearing about all this. We went to a Mexican restaurant down the street where it was very pleasant, not crowded and service was great.

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S
Milwaukee
8 reviews
Dined on December 24, 2018
Overall 2food 3service 1ambience 4

Overbooked & understaffed. We had a 7:15 reservation and we're seated at 7:45 only because I insisted on sitting at a table that had been cleaned off but not reset. When the waitress finally took our order she said to order everything we wanted with our drink order because the kitchen was way backed up. When we got the first item 30 min later, we still had no place settings. Our poor waitress was very sweet and gave us 30 dollars off our bill which we gave back to her in tip. When we left , the restaurant had been closed for an hour and people were still waiting for take out orders that had been called in 2 hours eArlier.

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OT
Dallas
2 reviews
Dined on December 24, 2018
Overall 1food 3service 1ambience 1

Christmas Eve. Knowing a likely high demand for both walk-in and take out, the restaurant was woefully unprepared for the onslaught of diners. We had a reservation at 7:00 and while we actually sat down at about 7:10, we did not get our good until after 9:00 and only saw our server twice. We finally had to get up and roam around the restaurant to find water to re-fill our glasses. We love PF Chang. But we hated our Christmas Eve experience in Santa Monica. That said, the food was good.

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C
Los Angeles
12 reviews
Dined on December 24, 2018
Overall 1food 1service 1ambience 1

We waited one and a half hours after our lettuce wrap. No food being served to anyone, just filling phone orders.
We paid for the wrap and left.
Poorly run and disorganized .

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OT
1 review
Dined on December 24, 2018
Overall 1food 1service 2ambience 1

Waited 30 minutes even though we had a reservation. First were seated at a table that was too small for us. Waited 2 hours and still didn’t get food we ordered other than two appetizer. They served us two dishes to “tie us over” as we waited for the food we actually order. We ended up leaving 2 hours and 15 minutes after arriving/ordering without getting our food. Horrible experience!

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OT
Chicago
2 reviews
Dined on December 24, 2018
Overall 2food 4service 2ambience 2

We dined Christmas Eve - the kitchen and staff were overextended and service was galatial. Our entrees arrived over an hour after we ordered. Our appetizers followed another 15 minutes later. If not for our waiter, who remained professional and pleasant throughout our experience, our ratings would have been lower. P.F. Chang's must accommodate unusually high demand with appropriate staffing - not shift this burden onto its customers.

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H
New York Area
26 reviews
Dined on December 24, 2018
Overall 2food 3service 1ambience 1

Waited 1 hour 15 minutes to get our food. They apparently (told quietly) that they serve take out orders first. Liked the food though.

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S
Los Angeles
261 reviews
Dined on December 3, 2018
Overall 4food 4service 5ambience 4

We love their tasty freshly made dishes. Great variety.

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OT
Los Angeles
3 reviews
Dined on December 1, 2018
Overall 5food 5service 4ambience 4

Anniversary

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K
1 review
Dined on October 19, 2018
Overall 4food 4service 5ambience 5

We loved everything about this restaurant .
Food and service were amazing !

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e
Los Angeles
7 reviews
Dined on October 11, 2018
Overall 3food 3service 5ambience 3

The restaurant was 1/2 empty on a weeknight and it too 15 minutes to seat us despite our reservation.

Our server was great.

Food was fine, nothing worth repeating, not plated in a particularly compelling way.

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SS
Los Angeles
11 reviews
Dined on October 11, 2018
Overall 5food 5service 5ambience 5

Food was good a bit over priced for what you get but their dishes are really good. Great ambience for a date but also good to take kids too. Love that it’s versatile. Our service was excellent. Our sever Deshaun (not sure how to spell his name) was on point. He was on it and we loved his service which made the night. Will go back. Just wish the prices were a little more reasonable especially for noodles and chicken.

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JA
1 review
Dined on September 28, 2018
Overall 3food 3service 4ambience 4

Soup came after main dishes. By the time we finished the soup, the main course dishes were cold.
Very pricey for the service.

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OT
Los Angeles
1 review
Dined on September 19, 2018
Overall 5food 5service 5ambience 5

Originally the restaurant could not locate the reservation I made 7 hours prior but eventually they found it. Overall great food and service.

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LS
Los Angeles
39 reviews
Dined on September 2, 2018
Overall 2food 2service 3ambience 2

I love the Thousand Oaks location but something about this location seemed run downed and dirty. The food was not as good either.

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