P.F. Chang's - Richmond

4.3
55 reviews
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$30 and under
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Asian
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About

P.F. Chang's is a restaurant concept that honors the 2,000-year-old Asian tradition of wok cooking and believes in making food from scratch every day in every restaurant. With a Farm to Wok™ food philosophy at its core, P.F. Chang's chefs hand-roll dim sum, hand chop and slice all vegetables and meats, handcraft every sauce and wok-cook each recipe, every day in every restaurant using wholesome, fresh ingredients. With roots in Chinese cooking, the culinary landscape at P.F. Chang's now stretches across Asia with diverse, culturally inspired recipes including hand-rolled sushi, Vietnamese-style soups and bowls, traditional Chinese dim sum, wok-fired chicken and beef entrées, and family style noodles and rice. All made from scratch every day.
Dining Style
Casual Dining
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Cuisines
Asian, Chinese, Sushi
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Hours of operation
Sunday - Thursday: 11:00am - 10:00pm, Friday & Saturday: 11:00am - 11:00pm
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Phone number
(804) 253-0492
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Payment options
AMEX, Discover, MasterCard, Visa
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Dress code
Casual Dress
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Private party facilities
Let P.F. Chang's help make your next anniversary, birthday, or special event truly memorable. Contact us directly for more information.
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Private party contact
Manager: (804) 253-0492
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Catering
Our chefs use the same authentic cooking techniques used every day in our kitchens to prepare your catering order from scratch. Spice up your next party or event with bold, Chinese and Asian-inspired flavors. Our catering services include delivery in some areas. Call your local restaurant to verify they deliver. Ask about our gluten-free options or click on the gluten-free menu when ordering online.
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Neighborhood
Additional
Bar/Lounge, Beer, Cocktails, Delivery, Full Bar, Gluten-free Menu, Happy Hour, Non-Smoking, Outdoor dining, Patio/Outdoor Dining, Private Room, Takeout, Wheelchair Access, Wine
What 55 People Are SayingWrite a review
Overall ratings and reviews
4.3based on recent ratings
4.3
food
4.2
service
4.1
ambience
4.0
value
Noise · Moderate
85% of people would recommend it to a friend
5
4
3
2
1
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N
Richmond
3 reviews
Dined on April 14, 2019
Overall 4food 4service 4ambience 4

The hostess did not have our reservation. She didn’t know how to do Open Table. However they did seat us quickly.

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OT
Richmond
1 review
Dined on April 13, 2019
Overall 5food 5service 5ambience 4

Great food and excellent service!

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AC
Richmond
4 reviews
Dined on April 5, 2019
Overall 3food 3service 3ambience 2

We went because we had a gift card, but we wouldn't go otherwise. The food is fine, but it's generally overpriced. There's much better food in the area for a better value. The chair was ridiculously uncomfortable, and it feels like everything is designed to get you out as fast as possible. I don't mind quick table turns in Waffle House where money depends strictly on volume, but it's not ok in a place that charges almost $30 for some entrees. Our server was very nice, but she wasn't very knowledgeable about the menu. This place isn't bad, but it's nowhere great.

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OT
1 review
Dined on March 30, 2019
Overall 3food 3service 2ambience 5

Birthday for my 9 yr old daughter. For as quickly as our waiter took our order (and got it wrong) it took forever to get our food. Wife was sick all night from the food and my son was disappointed in his decision. My pepper steak was great however.

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D
Richmond
25 reviews
Dined on March 19, 2019
Overall 5food 5service 5ambience 5

Great food and fast service. Met my daughter during her lunch break.

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OT
Washington DC
1 review
Dined on March 15, 2019
Overall 5food 5service 5ambience 5

1st time ever eating at this restaurant. Great food. Will for sure return.

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OT
Tampa
5 reviews
Dined on March 2, 2019
Overall 5food 5service 5ambience 5

Wonderful experience!

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TD
Richmond
1 review
Dined on February 23, 2019
Overall 5food 5service 5ambience 5

I had a reservation at 7 but arrived early. Hostess said that was not a problem. Food was great and our waitress was awesome.

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H
Richmond
3 reviews
Dined on February 16, 2019
Overall 2food 2service 3ambience 3

My fish was very over cooked

P.F. Chang's - Richmond
Responded on March 19, 2019

Thanks for sharing this. We're sorry to read about the meal you received. We'll be sure to share this with our Richmond team. If you would like to discuss your feedback with us in further detail, please reach out to us at 480-888-3100. Thank you!

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d
Richmond
58 reviews
Dined on February 15, 2019
Overall 5food 5service 4ambience 4

Though it seems that they may have not received our reservation request, we were still seated immediately when we arrived. Christopher was our server; friendly but somewhat mechanical. We ate off of the GF menu and were not disappointed!

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OT
Richmond
4 reviews
Dined on February 14, 2019
Overall 4food 4service 3ambience 2

I haven’t been to P F Chang’s in a while. The food is always good and never disappoints.

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AT
Seattle
55 reviews
Dined on February 12, 2019
Overall 5food 5service 5ambience 5

Good food and service, friendly staff, good portion size for the price of the meal.

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OT
Tampa
6 reviews
Dined on February 9, 2019
Overall 5food 4service 3ambience 4

Service was slow but that’s to be expected on a Saturday night.

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JB
Philadelphia
3 reviews
Dined on February 3, 2019
Overall 5food 5service 5ambience 4

We had great service from Lizzie for our family birthday dinner. Our group had a lot of special dietary needs and she offered suggestions and was super patient. Not only that, she was very quick and right on with her serving of the courses and beverages. Add to that she arranged a birthday dessert and card for my husband. She and the whole hostess and restaurant team were great and went above and beyond the call of duty!

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JT
Richmond
19 reviews
Dined on January 31, 2019
Overall 4food 4service 4ambience 3

PF Chang has a unique menu that is bound to please most everyone. We started with their lettuce wraps which were delicious, then the entrees, which were most adequate in size, well prepared and tasted very good. Our server was prompt and checked on us frequently. We had an enjoyable dinner.

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R
Richmond
1 review
Dined on January 16, 2019
Overall 4food 5service 5ambience 4

Nice ~ not rushed.

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d
Richmond
322 reviews
Dined on January 10, 2019
Overall 5food 5service 5ambience 5

We had a coupon for free chicken fried rice and got the tempura shrimp lunch bowl as well. Everything was very good, as usual!

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D
Richmond
26 reviews
Dined on January 3, 2019
Overall 5food 5service 5ambience 5

We go here at least once every other week. My daughter works at the mall.

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JE
Richmond
1 review
Dined on January 1, 2019
Overall 2food 3service 1ambience 3

The waitress we had was awful. The food was pretty good, but her service was so poor it overshadowed the food and ambiance. It really made us unhappy and ruined our experience. With 3 young children, the slow service really made lunch drag on and on.

P.F. Chang's - Richmond
Responded on January 18, 2019

Thanks for sharing this feedback with us. We will ensure that we pass this along to our team. We would love to get some additional detail from you. Could you send us a private note with more information about your visit and contact information and our team will reach out to you. Thanks!

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S
Richmond
9 reviews
Dined on January 1, 2019
Overall 5food 4service 5ambience 5

Perfect place for any occasion. Good always good and service was great!

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BC
Richmond
1 review
Dined on December 30, 2018
Overall 5food 5service 4ambience 4

Excellent tempura calamari and vegs.......outstanding shrimp and pork dumplings. Won Ton for 6 persons was generous and flavorful. Entre : shrimp and lobster sauce w/ brown rice was the crowning achievement.

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k
1 review
Dined on December 29, 2018
Overall 2food 2service 1ambience 1

Waitress unttentive food was just ok.very loud .not a great experience.

P.F. Chang's - Richmond
Responded on January 18, 2019

Thanks for sharing this feedback with us. We will ensure that we pass this along to our team. We would love to get some additional detail from you. Could you send us a private note with more information about your visit and contact information and our team will reach out to you. Thanks!

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L
Richmond
5 reviews
Dined on December 28, 2018
Overall 4food 1service 3ambience 3

Hot white rice was underneath I unfried.

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DS
Richmond
1 review
Dined on December 28, 2018
Overall 2food 2service 3ambience 3

The food was adequate at best, and in our opinion not worth the prices charged, so our disappointment is really a matter of value.

P.F. Chang's - Richmond
Responded on January 18, 2019

Thanks for sharing this feedback with us. We will ensure that we pass this along to our team. We would love to get some additional detail from you. Could you send us a private note with more information about your visit and contact information and our team will reach out to you. Thanks!

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SF
1 review
Dined on December 28, 2018
Overall 5food 5service 5ambience 5

GREAT TIME, AS USUAL. JUST WISH WE HAD ONE IN WILMINGTON , NORTH CAROLINA.

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j
Vancouver
2 reviews
Dined on December 24, 2018
Overall 1food 1service 1ambience 1

Bad management-overbooked -we had a 7pm reservation-made a month ago-was seated after 8pm-then was told it was a 2hr backup for food orders-the waitress sad it was because of takeout-if we were told this first we would have not stayed -we talked to manger -he said nothing he can do it was home office making the decision-merry Christmas P.F. Chang’s

P.F. Chang's - Richmond
Responded on December 28, 2018

We’re sorry to see your experience wasn’t what we had hoped it would be! We’d love to hear about your visit so we can get it right next time. Could you send us a private note with more information about your visit and contact information and our team will reach out to you. Thanks!

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KS
Richmond
5 reviews
Dined on December 24, 2018
Overall 3food 4service 1ambience 4

This is NOT the place to go for Christmas Eve, ever. Although we had a reservation, we waited an hour to be seated. We then waited another hour for our food. Our waitress was terrific, but the restaurant was seriously over-booked. Some tables waited an hour and a half for their reserved table. It was clear that the restaurant was simply trying to maximize profit by accepting way too many reservations. We will never go back during the holidays. There was one table of elderly adults, and they waited over an hour and a half for their reserved table. When they were seated, they were told that it would be at least an hour for their food. Several members in their party went home without eating. That was sad to watch. The restaurant should be embarrassed by how they treated people on Christmas Eve.

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DC
Richmond
1 review
Dined on December 24, 2018
Overall 1food 2service 1ambience 3

We had a 530 reservation on Christmas eve. We were sat at the table around 5:50...no big deal. The waitress came about 10 minutes later and took our drink and app orders. We waited for another 20 minutes for drinks...including water. About an hour later 2 out of the 4 apps came out and were cold. At 7, we asked to speak to a manager. At 730 no one came so we decided to walk out. This was just a miserable experience....had young kids with me and it was a special occasion. Won't be back!!!

P.F. Chang's - Richmond
Responded on December 28, 2018

We’re sorry to see your experience wasn’t what we had hoped it would be! We’d love to hear about your visit so we can get it right next time. Could you send us a private note with more information about your visit and contact information and our team will reach out to you. Thanks!

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AW
Richmond
2 reviews
Dined on December 23, 2018
Overall 5food 5service 5ambience 5

The food was super fresh, and wonderfully tasty. Our Server, Angela, was professional yet very warm and friendly. Even in the rush of a few days before Christmas, we felt very relaxed and loved every minute we were at PF Changs Stony Point. We also loved every bite we ate! Thanks!

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RS
Richmond
3 reviews
Dined on December 22, 2018
Overall 5food 5service 5ambience 4

The food was great and the service was fantastic. The restaurant was busy. We are glad we made reservations. They had plenty of servers and were able to keep things moving along. We didn't have to wait long to be served and never felt rushed. The food was good and the portions were large.

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PR
Richmond
196 reviews
Dined on December 20, 2018
Overall 5food 4service 5ambience 5

Love their happy hour including the lettuce chicken wraps and the french fried green beans. can't beat them. And wines are very good prices at happy hour also.

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OT
Richmond
2 reviews
Dined on December 20, 2018
Overall 4food 4service 3ambience 4

Good food but was a long wait in between appetizers and main course.

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VG
Richmond
2 reviews
Dined on December 15, 2018
Overall 5food 5service 5ambience 5

The service as awesome... the food was great. Celebrating my sons college graduation.

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OT
Cancun
3 reviews
Dined on December 14, 2018
Overall 5food 5service 5ambience 5

Always love P.F. Chang’s
Thanks guys

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AT
New York Area
11 reviews
Dined on December 14, 2018
Overall 3food 4service 2ambience 3

Service was incredibly slow. Took forever to get food, drinks and our bill. Food was fine

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SH
1 review
Dined on December 7, 2018
Overall 5food 5service 5ambience 5

Great food and service. Reservation was executed perfectly!

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FP
Richmond
1 review
Dined on December 7, 2018
Overall 3food 5service 2ambience 2

Food was excellent, service lack-luster. Make reservations, this location is full at certain times - but food orders come out quickly and correctly.

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f
Charleston
13 reviews
Dined on December 4, 2018
Overall 4food 4service 3ambience 5

Orange chicken recipe changed and not for the better.... Enjoyed my pad Thai... Service was under par.. didn't check back to see.how our food was
Only brought 1 cup with the teapot.. when we were disappointed with chicken dish..she said she was sorry.. didn't offer any options to make ok.

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DS
New York Area
1 review
Dined on December 4, 2018
Overall 3food 3service 4ambience 4

Overall this was ok. The calamari was on the salty side. Don't remember the dish name ,but claimed to have chili sauce in it to make it spicy. Didn't even taste it.

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s
Richmond
5 reviews
Dined on November 16, 2018
Overall 4food 3service 4ambience 4

We were an adult party of five. The wait staff was great. Always there to bring refills or answer questions. Four out of the five entree’s were delicious. My husband ordered the King Filet Mignon entree. The beef was over cooked and cut into really small pieces. I think the amount of beef (3oz?) was really minuscule. The flavor of the dish was average. Would not recommend this dish to anyone. The other entrees ordered and throughly enjoyed were: Shrimp and Lobster sauce, Pepper Steak, Chicken Lo Mien, and Honey Chicken. We will be back. Just won’t order the one dish again.

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