P.F. Chang's - Raleigh

4.2
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97 Reviews
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$30 and under
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Asian
P.F. Chang's is a restaurant concept that honors the 2,000-year-old Asian tradition of wok cooking and believes in making food from scratch every day in every restaurant. With a Farm to Wok™ food philosophy at its core, P.F. Chang's chefs hand-roll dim sum, hand chop and slice all vegetables and meats, handcraft every sauce and wok-cook each recipe, every day in every restaurant using wholesome, fresh ingredients. With roots in Chinese cooking, the culinary landscape at P.F. Chang's now stretches across Asia with diverse, culturally inspired recipes including hand-rolled sushi, Vietnamese-style soups and bowls, traditional Chinese dim sum, wok-fired chicken and beef entrées, and family style noodles and rice. All made from scratch every day.
What 97 People Are Saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
4.2based on recent ratings
4.4
food
4.2
service
4.3
ambience
4.2
value
Noise · Moderate
70% of people would recommend it to a friend
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MM
Raleigh
11 reviews
Dined on October 2, 2019
Overall 5food 4service 3ambience 5

Food always good and dependable. Service was not up to standards. Excuse was kitchen was backed up on orders.

PG
Raleigh
1 review
Dined on October 1, 2019
Overall 4food 4service 4ambience 3

Although the food is still good and the atmosphere is still there, it doesn't seem to have the mystique it had when it first opened. I remember when sauces that were mixed at your table as soon as you set down and a waitstaff that looked a little more professional. Jeans for an Asian bistro waitstaff doesn't look well.

The menus could have been wiped down and the orange slice in my whiskey sour looked like it had sat overnight and had a case of shrinkage but the drink itself was fine.

I still love this restaurant but it looks like it has become lax in a few areas. I would still go if I were in the area but wouldn't go out of my way with the amount of similar restaurants Raleigh has unless they get back to their mystique.

t
Baltimore
4 reviews
Dined on September 24, 2019
Overall 4food 3service 2ambience 3

Wait staff totally messed up the drink and entree' order on one of my Guests - she didn't apologize or offer to make things right - was disappointing to say the least.....
She may have been new to the job, but she needs some "re-education with Chairman Mao"

GB
Raleigh
1 review
Dined on September 24, 2019
Overall 5food 5service 5ambience 5

Great family dinner! We had a really good time and the service was great!

DS
Raleigh
14 reviews
Dined on September 15, 2019
Overall 2food 3service 2ambience 2

I have dined at numerous PF Chang's in different states and areas so I expected our experience to be as in prior times and unfortunately it was not. Our reservations were for 4:00 pm on a Sunday. We got there probably at 4:05 pm. I checked in and the hostess said they were setting up the table. So we waited. After 10 minutes I checked again with the hostess and she said they were getting the table ready. I decided to look around the restaurant and saw that there were a ton of empty tables and a bunch of tables that needed to be bussed. It seems that they did not have enough staff on duty to work that day. We were finally seated at 4:30 pm which to me is unacceptable. Our waitress was very good so that helped the situation. I also saw the manager of the restaurant bussing tables herself. While the food was good and we like PF Chang's I will not be returning to this location anytime soon.

c
Raleigh
12 reviews
Dined on September 2, 2019
Overall 2food 3service 1ambience 4

Started out with rude hostess,
Put me and my handicapped mother on a table that you had to step up to and was still dirty , wet and dirty napkins left from last group.
This was asking her for a low table. When I asked the waitress if we could move which there was plenty of empty clean tables she rudely walked away and said I would have to ask the hostess, I went and asked the hostess and she rudely said sit wherever you want.
Then next our waitress came
Over and mumbles under her breath about no plates and silverware on the table, you can definitely tell she wanted to go home, she got us drinks and passed us over to another waitress,
Long story short we usually enjoy your restaurant and never complain but this was definitely disappointing.

Ps. Lg bowl wonton not hot at all, and the floor had a lot of trash on it , this place is usually clean and on point.

Just an FYI.

P.F. Chang's - Raleigh
Responded on September 4, 2019

Sorry to see your experience wasn’t what we had hoped it would be! We’ll be sure to share this with our team. If you would like to discuss your feedback with us in further detail, please reach out to us at 480-888-3100.  Thank you!

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t
Raleigh
21 reviews
Dined on August 25, 2019
Overall 2food 2service 2ambience 3

Disappointed in both the food quality and the service; especially the service. Our food was a mixed bag. 2 guests really liked their food, the other 2 did not. In the past, we have all enjoyed the food selections here.

The service was the real disappointment. The restaurant was not particularly busy, but the server was not very attentive at all. Each of us were sucking ice repeatedly. No excuse not to keep drinks refilled. We went long period without even seeing our server in the dining area.

P.F. Chang's - Raleigh
Responded on August 30, 2019

Thanks for sharing this! We’ll make sure to share this with our team! We hope to see you soon!

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k
Raleigh
10 reviews
Dined on August 25, 2019
Overall 3food 5service 3ambience 5

Food and server were awesome. I had an issue with reservation. I’d only made the reservation a few minutes prior but the app offered multiple openings (6:00, 6:15, 6:30,etc) so figured seating would be nonissue. Checked in at hostess desk and she initially said she didn’t have the reservation. She also said that the wait was 1hr. I let her know I wasn’t trying to be difficult but we did have a reservation. I offered to show her my email confirmation of reservation. She said she had to speak with manager. She returned shortly and curtly let me know that we would “have to sit at a high top because that’s all that was available.” I let her know that it was fine and we were seated. Experience after that was wonderful.
My issue is this...if the restaurant does not want to honor reservations made with open table then they shouldn’t participate. The hostess was rude, in my opinion and I was made to feel like I was cheating the line somehow.

P.F. Chang's - Raleigh
Responded on August 30, 2019

We're sorry to hear about your experience and will share this with our team. If you would like to discuss your feedback with us in further detail, please reach out to us at 480-888-3100.  Thank you!

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CB
Raleigh
12 reviews
Dined on August 24, 2019
Overall 5food 5service 5ambience 5

As always, PFC never disappoints! The food is always top shelf and the wait staff is on the ball!

P.F. Chang's - Raleigh
Responded on August 30, 2019

Thanks for sharing this! We’ll make sure to share this with our team! We hope to see you soon!

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OT
Raleigh
3 reviews
Dined on August 18, 2019
Overall 5food 5service 5ambience 5

Birthday- great dessert

P.F. Chang's - Raleigh
Responded on August 30, 2019

Thanks for sharing this! We’ll make sure to share this with our team! We hope to see you soon!

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EA
Raleigh
1 review
Dined on August 17, 2019
Overall 3food 4service 1ambience 3

Not what it used to be! No longer anything special so just go to Pei Wei and save some money.

P.F. Chang's - Raleigh
Responded on August 30, 2019

We're sorry to hear about your experience and will share this with our team. If you would like to discuss your feedback with us in further detail, please reach out to us at 480-888-3100.  Thank you!

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WC
Raleigh
5 reviews
Dined on August 4, 2019
Overall 5food 5service 1ambience 4

Food was good. Service was truly unremarkable. Our server took forever, rarely engaged us in conversation, and quickly rushed us out of her section. As a former server I chose not to be petty about it, but the lengthy wait time to get a glass of wine and take our order was unacceptable. I’m

P.F. Chang's - Raleigh
Responded on August 8, 2019

Thanks for sharing your feedback with us and we are sorry to hear about your disappointment. We will be sure to share your feedback with our team.

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B
Raleigh
9 reviews
Dined on July 21, 2019
Overall 3food 2service 4ambience 3

The Chang’s brand has been a favorite for over 20 years. The food quality has declined sharply in the last 3 or 4. Sad to see this. Nostalgia won’t keep me coming with higher prices and poorer quality food.

P.F. Chang's - Raleigh
Responded on August 8, 2019

We're sorry to hear about your experience and will share this with our team. If you would like to discuss your feedback with us in further detail, please reach out to us at 480-888-3100. Thank you!

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OT
Raleigh
2 reviews
Dined on July 20, 2019
Overall 4food 4service 5ambience 3

Evidently PF Chang’s does not do reservations. You get in line and wait. They are very democratic about it. Everyone walks up and waits.

P.F. Chang's - Raleigh
Responded on August 8, 2019

We're sorry to see this. If you would like to discuss your feedback with us in further detail, please reach out to us at 480-888-3100. Thank you!

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MP
Raleigh
54 reviews
Dined on July 14, 2019
Overall 2food 3service 1ambience 3

Something has happened to PFChangs Raleigh and it’s not for the good. We’ve been dining here since it opened many many years ago. The last 5 or so times we’ve dined here it has been disastrous. The service is lacking and very very poor.
It was not even as busy as usual yesterday evening but here are just SOME not ALL of the annoying things that occurred ....
Yesterday we ordered appetizers as soon as we sat down . Took 1/2 hr to get them and only because we tracked down a server. Only one was brought to us so had to track down someone to get the second app

My husband got up himself to get a clean plate. My mother-in -law asked for an empty glass and a spoon to remove the too much ice that was in her ice tea.Waited and waited.
I ordered another glass of wine and our server never brought it. I was done w my dinner when she told me she would get it... I told her it was too late.
When we complained about lack of service she told us it was because Sunday’s are difficult days to get all the staff they need.... huh??
My rewards points enabled me to get a free entree.
Ordered the Sea Bass .
When the check was brought to us she said she was able to swing me getting the sea bass .. after all it was a $27.
Dollar entree. There is no stipulation about what entree one orders when redeeming an award. I know this because I have reddened many awards.
So we could not figure out what she was saying. As if she did us an enormous favor?? Very strange since it has nothing to do with the server determining your choice.
I’m sorry to say it has been a very disappointing and frustrating dining experience too many times now.
Obviously it comes down to who is managing the place. But I will tell you it’s obvious that it’s not being run in a productive manner.
People will still come, I know, and more than likely they don’t notice the lackluster service but we do.
And after last evening I don’t think I will be coming again for a long while.
It’s too bad.

OT
Savannah
2 reviews
Dined on July 10, 2019
Overall 5food 5service 5ambience 5

We love PF Chang's! You can't beat the happy hour specials! This one does not disappoint!

OT
Raleigh
7 reviews
Dined on July 6, 2019
Overall 5food 5service 5ambience 4

Busy and loud but good!

OT
Raleigh
4 reviews
Dined on June 28, 2019
Overall 4food 4service 4ambience 3

Nice birthday dinner

OT
Raleigh
1 review
Dined on June 20, 2019
Overall 4food 5service 4ambience 4

Food was good. Waitress was helpful and stayed on top of refills- even though I just had water. I appreciate that!

OT
Raleigh
132 reviews
Dined on June 16, 2019
Overall 3food 3service 3ambience 3

PF Changs is overrated in our opinion. We had a reservation but still had to wait 15 minutes beyond time and only after I inquired twice. Also took quite a bit of time to get waited on as well as getting food. I think it was understaffed. Waiter was fine, just seemed to not get around promptly. Food was ok but not special.

OT
Orlando
3 reviews
Dined on June 14, 2019
Overall 4food 5service 3ambience 3

The food was fantastic as always but our server was kind of rude. Also the noise level in there is so loud it’s hard to have a normal conversation

N
Raleigh
16 reviews
Dined on June 10, 2019
Overall 4food 3service 4ambience 5

Would recommend however the night we dined was an ‘off’ nite. What was off was the quality of good. Changs ribs really tough. Mongolian Bert was way I’ve cooked and was dry. Must have been the best cooks day off.

PD
Raleigh
3 reviews
Dined on June 2, 2019
Overall 5food 5service 5ambience 4

Table was ready as requested. Felt great walking into restaurant and being able to be seated quickly especially when several parties arriving ahead of us were still waiting. Food was delicious as usual.

KS
Raleigh
4 reviews
Dined on May 31, 2019
Overall 5food 5service 5ambience 5

All the food was very good and our server was great. She was so friendly. We were celebrating our grandson's graduation and birthday so we had a very fun time together. It was great until we had to leave and it was POURING RAN.

RA
Raleigh
60 reviews
Dined on May 25, 2019
Overall 4food 4service 5ambience 4

PF Chang is a very good casual place to dine. The food is very good and the staff always friendly. On this vist, we took some family who had never been there before and they were quite impressed with the food.

MT
Charlotte
13 reviews
Dined on May 13, 2019
Overall 5food 5service 5ambience 5

Great meal and place to reunite with friends. Create cocktails

LR
Western NC
2 reviews
Dined on May 9, 2019
Overall 4food 4service 5ambience 4

Made reservation as we were driving up. Food was good. Our waitress was great!

OS
Raleigh
2 reviews
Dined on May 5, 2019
Overall 4food 5service 3ambience 4

THE SERVICE CAN BE BETTER, BUT OVERALL IS GOOD, FOOD IS REAL GOOD!!

n
Raleigh
33 reviews
Dined on May 4, 2019
Overall 5food 5service 5ambience 5

Wonderful as always. Cant wait to go again. Mongolian Beef best around.

M
Raleigh
15 reviews
Dined on April 28, 2019
Overall 5food 5service 5ambience 5

We tried two new appetizers on the menu, the Mongolian pot stickers and the avocado rolls. Both were outstanding. And the chef was very kind to make a dietary substitution in one of our entrees. But the highlight was our server. Alex did an absolutely outstanding job! Very knowledgeable about all the items on the menu. He was there for us on every detail. Friendly and personable, he talked with us beyond the obligatory taking of the order. And that made this meal a truly outstanding experience!

RA
Raleigh
60 reviews
Dined on April 28, 2019
Overall 5food 5service 5ambience 5

P.F. Changs is a great place for lunch or dinner. We prefer lunch because it is quiet, no waiting with the service from the kitchen very quick. We have several favorites that never disappoint. Whenever we are in the vicinity of Crabtree Valley Mall and in need of food, P.F. Chang always comes to mind. Our server was also very good. When she overheard my wife say it was my birthday she brought us a dessert with her compliments. Much appreciated.

OT
Raleigh
5 reviews
Dined on April 19, 2019
Overall 4food 5service 3ambience 3

Everything was fine except for the cold temperature; we could feel the air conditioning blowing straight down on us. The couple seated beside us also was cold and sought a warmer location. The food was very flavorful, and portions were generous, as always. If you enjoy a cold atmosphere, then this is the place for you, otherwise be prepared by dressing warmly as we always do.

OT
San Francisco
5 reviews
Dined on April 12, 2019
Overall 4food 4service 5ambience 4

Very good!

P.F. Chang's - Raleigh
Responded on August 30, 2019

Thanks for sharing this! We’ll make sure to share this with our team! We hope to see you soon!

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OT
Raleigh
3 reviews
Dined on April 12, 2019
Overall 5food 5service 5ambience 5

Always a great experience! Yummy food and great service!

RL
Raleigh
2 reviews
Dined on April 7, 2019
Overall 4food 4service 5ambience 4

Good family favorite. It is a shame they reduced their menu.

OT
Raleigh
1 review
Dined on April 6, 2019
Overall 5food 4service 5ambience 4

The server Shemar was very good. We didn’t have to wait for anything he was there with whatever we needed. The food was delicious. We will definitely be back and we hope we have the pleasure of being served by Shemar again.

OT
Miami
20 reviews
Dined on April 2, 2019
Overall 4food 3service 3ambience 5

Ordered a meal that was not marked as Spicy..but it actually was too spicy. The noodle dish with the crispy prawns. Wish it wasn't so I could order it again.

OT
Raleigh
6 reviews
Dined on March 31, 2019
Overall 5food 5service 5ambience 5

Amazing experience!!!!

EW
Raleigh
1 review
Dined on March 31, 2019
Overall 4food 5service 4ambience 4

Overall was good, will go back in the future.

B
Raleigh
21 reviews
Dined on March 24, 2019
Overall 2food 2service 2ambience 3

We had a reservation and were seated promptly. After 15 minutes of being ignored, we finally flagged down an employee who summoned our server, Dee. Food delivery time was satisfactory on both appetizers and entrees, but drink refills were slow or non-existent. The food itself was bland. We had the Chang's Spicy chicken and Honey Shrimp. We have tasted better at the food court in the mall. We will not return.

P.F. Chang's - Raleigh
Responded on April 4, 2019

Thanks for this feedback. We'll be sure that your comments are shared with our leadership team. We're sorry that this was your experience and hope that you'll be back soon for a better experience. If you would like to discuss your feedback with us in further detail, please reach out to us at 480-888-3100. Thank you!

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