P.F. Chang's - Providence

3.9
76 Reviews
$30 and under
Asian
P.F. Chang's is a restaurant concept that honors the 2,000-year-old Asian tradition of wok cooking and believes in making food from scratch every day in every restaurant. With a Farm to Wok™ food philosophy at its core, P.F. Chang's chefs hand-roll dim sum, hand chop and slice all vegetables and meats, handcraft every sauce and wok-cook each recipe, every day in every restaurant using wholesome, fresh ingredients. With roots in Chinese cooking, the culinary landscape at P.F. Chang's now stretches across Asia with diverse, culturally inspired recipes including hand-rolled sushi, Vietnamese-style soups and bowls, traditional Chinese dim sum, wok-fired chicken and beef entrées, and family style noodles and rice. All made from scratch every day.
What 76 people are saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
3.9based on recent ratings
3.9
food
3.9
service
3.8
ambience
3.6
value
Noise · Moderate
63% of people would recommend it to a friend
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OT
OpenTable Diner
New England
3 reviews
Dined on January 1, 2021
Overall3food3service2ambience4

Always have had a great experience but this time was different. We ordered apps and main courses. The main course came before the apps so we made them take them back. When we were done with our apps they brought back the same main courses and they were ice cold. We just took them to go. I hope for a better experience next time.

OT
OpenTable Diner
New England
1 review
Dined on December 31, 2020
Overall1food1service1ambience1

Filled Uber eats orders but left sit down customers waiting for hours without being served. Never seen such a mismanaged restaurant. I’m not exaggerating, it was brutal!

LB
LisaB
New England
6 reviews
Dined on December 6, 2020
Overall4food4service4ambience4

Seating booth bench was unbalanced and wobbly. Hostess was going to seat us in the middle of the dining room but we refused. She graciously sat us in a booth off to the side of the restaurant.

R
Rick02904
New England
6 reviews
Dined on November 21, 2020
Overall5food5service4ambience4

Great dinner. Good service and food! Appreciated the manager checking in with us before we ordered. She was able to help my indecisive girlfriend make her choice easy.

TN
TheNewsNyc
New York Area
5 reviews
Dined on November 13, 2020
Overall2food3service3ambience3

The server was new and did the best of his ability. The manager also was quite nice and apologized for the lack of service based on their kitchen. Our soup arrived to the table after our entrees were half finished. And the excuse was that the chef had to make the wontons by hand! In a bowl of soup for 6 guests we received 3 total dumplings (not wontons mind you.) And the servfer let us know the chef said to tell us "3 dumplings was the best he could do!"

OT
OpenTable Diner
New England
3 reviews
Dined on November 7, 2020
Overall5food5service5ambience5

Been here many times but this time everything was especially good

M
vipMichael
Philadelphia
12 reviews
Dined on October 24, 2020
Overall5food5service5ambience3

Great Food for the night and it was not pricey. I would recommend

R
vipRob1764
New England
138 reviews
Dined on September 22, 2020
Overall5food5service5ambience5

Love their Chicken Lettuce Wraps... I can eat them every day of my life....LOL. The service was very good as well.

Y
vipYumyum
New England
20 reviews
Dined on July 31, 2020
Overall4food2service3ambience2

Have dined there in the past, pre Covid. Food was mediocre, poor quality chicken & salmon. Was disappointed.

G
vipGene
New England
3 reviews
Dined on March 4, 2020
Overall4food4service5ambience4

Server was very pleasant made our lunch very enjoyable

P.F. Chang's - Providence
Responded on March 8, 2020

Thank you for sharing! We'll be sure to share this with our team! We hope to see you again soon!

Report
MM
vipMichaelM
New England
10 reviews
Dined on February 25, 2020
Overall5food5service4ambience5

I always come here with my wife. Love the food and service. Dumplings are delish. Also try their strawberry cucumber drink!

P.F. Chang's - Providence
Responded on March 8, 2020

Thank you for sharing! We'll be sure to share this with our team! We hope to see you again soon!

Report
LK
LisaK
New England
7 reviews
Dined on February 23, 2020
Overall3food4service1ambience4

Food was enjoyable, but service was lackluster.

OT
OpenTable Diner
1 review
Dined on February 22, 2020
Overall1food3service1ambience4

We love PF Chang's and have been here plenty of times. Our concerns this time were beyond horrible. All of the food came out at different times, food was wrong and somewhat cold, some food was forgotten and our server never cleaned the table unless I said we need more room as things came out. They never had a manager stop by and tried to offer free desert for issues with service the kitchen the food and overall treatment. Not happy at all and may never go back.

QD
vipQuincyDiner
New England
94 reviews
Dined on February 15, 2020
Overall1food2service3ambience1

Could there be a more overrated restaurant anywhere? After having to wait ten minutes for a table (and that was WITH a reservation), we were shoe-horned into what has to be one of the smallest tables for two ever dreamed up by the fevered imagination of a corprate bean counter. The food was tasteless and unimaginative even before it was oversalted and overcooked.

My advice: avoid this place. Providence is a wonderful restaurant town. Don't waste your money at this disgraceful excuse for a restaurant.

MH
vipMarciaH
New England
29 reviews
Dined on February 9, 2020
Overall4food5service2ambience5

While our meal was excellent as always, we were disappointed with our waitress. She brought our wine and left it to us to pour it in our glasses. She came by once at the end of our entrees to see how we were doing. We wouldn't mind if the restaurant was crowded - so she did not have an abundance of customers. As noted, this lack of service was unusual so we wu be back.

OT
OpenTable Diner
New England
11 reviews
Dined on January 26, 2020
Overall4food5service4ambience3

Service was OK for being slow. Food is always consistent and good.

OT
vipOpenTable Diner
Birmingham
11 reviews
Dined on January 25, 2020
Overall1food1service3ambience1

Unfortunately this place has gone so downhill. It’s like a chili’s for Asian food.

OT
OpenTable Diner
New York Area
4 reviews
Dined on January 25, 2020
Overall5food5service5ambience5

Great food!

KF
KaylaF
New York Area
1 review
Dined on January 12, 2020
Overall5food5service5ambience5

Visited the first time for my boyfriends birthday because we received a gift card. Went on a Sunday night at 7pm and it was very quiet. Ordered the calamari, tuna roll, and steamed dumplings, both ramens for entrees, and the banana wonton dessert. Everything was amazing, although I did wish the ramen had more layers of flavor. Our server was very attentive and the restaurant seemed clean and well decorated. Would definitely go back.

p
vipprincipalvic
New England
66 reviews
Dined on January 10, 2020
Overall4food3service5ambience4

Service was good on a busy Friday night before the PC-Butler Basketball Game. The entrees of Mongolian Beef and Beef LoMein were excellent but in lesser amounts than previously. However, two disappointments: First the bar doesn’t stock Seagram whiskey products and the second and more disappointing matter, was the quality and quantity of one of their signature appetizers, the chicken lettuce wrap. Small lettuce leaves, sparse chicken, and no sauce at all for a cost of $10.50.
We will not even consider the lettuce wraps again and hopefully the same changes are not applied to other signature appetizers or entries. Little changes make a huge difference in the highly competitive RI restaurant business.

UP
UpfromProvidence
New England
15 reviews
Dined on December 31, 2019
Overall4food4service5ambience4

Fun place for a wide variety of Asian-themed dishes. Not wildly inventive or cutting edge, but fabulous selection.

P.F. Chang's - Providence
Responded on January 9, 2020

Thank you for sharing! We'll be sure to pass this along to our team! We hope to see you again soon!

Report
OT
vipOpenTable Diner
New England
13 reviews
Dined on December 31, 2019
Overall5food4service4ambience4

PFs is bona fide American Comfort Food. Lettuce rolls have entered the vocabulary. This is one place you can take your mother or your date or the date your partner doesn’t know about and it all woks.

P.F. Chang's - Providence
Responded on January 9, 2020

Thank you for sharing! We'll be sure to pass this along to our team! We hope to see you again soon!

Report
R
vipRebecca
New York Area
13 reviews
Dined on December 27, 2019
Overall3food3service1ambience2

Service was terrible. Waitress didn’t clear table, we had no silverware, napkins, or chop sticks for sushi- we had to eat it with our hands. Asked for silverware 3 times. Bar took forever to make drinks. Never again!

P.F. Chang's - Providence
Responded on January 9, 2020

Sorry to see your experience wasn’t what we had hoped it would be! We’ll be sure to share this with our team. If you would like to discuss your feedback with us in further detail, please reach out to us at 480-888-3100.  Thank you!

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H
H8badsvc
San Francisco
6 reviews
Dined on December 14, 2019
Overall5food5service5ambience4

Rather loud as the Christmas crowds were in full force. Food was great as usual, service was great considering the volume.

P.F. Chang's - Providence
Responded on January 9, 2020

Thank you for sharing! We'll be sure to pass this along to our team! We hope to see you again soon!

Report
R
vipRob1764
New England
138 reviews
Dined on December 10, 2019
Overall1food3service2ambience5

National and International chain restaurants are usually successful due to their consistency. This PF Chang's in Providence is hit or miss.

Last time I ate there.....I showed up with my Open Table reservation and got seated (but my Open Table points did not get credited !!!! - It took 2 phone calls the day after to finally get them taken care of......).
Several people passed by me for about 10 minutes, no one said, I will be right with you, no greeting, no smile, nothing. The main dining area only had about 10 tables with about 2 guests per table average...so it was not really busy at all......

Eventually my waitress came, I placed the order and got my meal. The lady that looks like the manager never came to see how the meal was nor I saw her checking on other tables. The food was good, but the chicken lettuce wrap now has like 90% fried noodles and just a light topping of minced chicken..... When I got my check, no fortune cookies. I had to get them myself on my way out........

Sometimes the service is good, sometimes it lacks.... Overall customer service training would make this location a much better franchise.

OT
OpenTable Diner
1 review
Dined on December 8, 2019
Overall2food2service3ambience4

PF Chang’s continues to change their menu often eliminating our favorites. We tried some of the newer items and found them mediocre in flavor and quality. The calamari was over breaded and chewy. The bulgogi Steak and shrimp with lobster sauce were unremarkable.

F
Foodie
New England
18 reviews
Dined on December 7, 2019
Overall5food5service5ambience4

Great customer service handling my son’s food allergies!

JM
vipJessM
New England
16 reviews
Dined on December 7, 2019
Overall1food4service1ambience2

We booked a week in advance and upon arrival had a really poor experience. The host stated ‘oh you made a reservation? On what open table?’ Then she asked us to just sit at the community table (not 6 seats) since they don’t check open table for reservations. Our server was awesome, food was fine but when you have tickets to attend something and plan ahead only to find out they don’t honor them was super disappointing. They ended up craning 6 adults at a table for 4. If we didn’t need to eat we would have skipped. Not recommended.

PW
vipPWyatt
New England
2 reviews
Dined on November 10, 2019
Overall2food5service5ambience5

Open Table was not working so we had to wait for a table, took 45 mins for our food to come out, 2/3 ladies bathroom stalls were not on order. Staff was wonderful, but not a good dining experience.

C
vipCindy
Baltimore
5 reviews
Dined on November 8, 2019
Overall4food4service5ambience4

Great service!

OT
OpenTable Diner
New England
1 review
Dined on November 2, 2019
Overall4food5service4ambience3

Made a reservation but still had to wait 30 minutes for my table

OT
OpenTable Diner
New England
1 review
Dined on November 1, 2019
Overall2food1service4ambience3

Quality of food very poor for price. Honey Crisp Chicken is basically all batter & minuscule amount chicken. Wonton Soup flavorless & wontons chewy. Don’t expect a lot from chain restaurants, but this was pretty sad, primarily because of the cost & the very poor quality of food.

CT
ChristopherT
Las Vegas
8 reviews
Dined on October 11, 2019
Overall5food4service4ambience3

Great food.

JG
JohnG
San Francisco
1 review
Dined on October 5, 2019
Overall5food5service5ambience5

Waiter was great.

ED
vipElenaD
New England
9 reviews
Dined on September 27, 2019
Overall4food5service5ambience4

Love the GF options! Food is always great, service was awesome and the drinks are yummy and creative

S
vipShortstop62
New England
36 reviews
Dined on September 20, 2019
Overall2food2service3ambience3

Not the best meal I have ever had there. Not sure what it was but the food was bland. We've had the same items in the past at other PF Chang's and I believe, this one as well. And then after the meal was over (four of us) i dropped $120 plus tip on a meal that I didn't enjoy. Sad. Might be a long time till I go back.

P.F. Chang's - Providence
Responded on September 27, 2019

Sorry to see your experience wasn’t what we had hoped it would be! We’ll be sure to share this with our team. If you would like to discuss your feedback with us in further detail, please reach out to us at 480-888-3100.  Thank you!

Report
OT
OpenTable Diner
New England
3 reviews
Dined on September 14, 2019
Overall3food3service4ambience3

Service was fine but food mediocre. While the appetizer was tasty it was deceiving thinking it was all shrimp but was only on top of a pile of fresh but dry coleslaw. Needs more sauce. Asked for appetizer then entree afterwards because I instilled that I like my food piping hot. Unfortunately, it arrived barely warm, thought it sat in back while we were eating wraps. They also ran out of the peanut teriyaki sauce. Entree was loaded with scallions and the beef was overcooked and also needed more sauce. Luckily I asked for the trio sauces to spice it up. Kinda disappointed.

P.F. Chang's - Providence
Responded on September 17, 2019

Sorry to see your experience wasn’t what we had hoped it would be! We’ll be sure to share this with our team. If you would like to discuss your feedback with us in further detail, please reach out to us at 480-888-3100.  Thank you!

Report
RM
vipRitaM
New England
10 reviews
Dined on September 14, 2019
Overall5food5service5ambience4

Love this place

P.F. Chang's - Providence
Responded on September 17, 2019

Thanks for sharing this! We’ll make sure to share this with our team! We hope to see you soon!

Report
R
vipRob1764
New England
138 reviews
Dined on September 11, 2019
Overall5food5service5ambience5

Today, my waitress Jalissa was friendly, caring and warm. I asked the manager and she has only been with the restaurant for about 10 days, but whomever trained her...did a good job...I also think she has good work ethic and values. Very pleasant service experience. The food was perfect. Lots of lettuce leaves for my chicken filling.

P.F. Chang's - Providence
Responded on September 27, 2019

We're sorry to see this. If you would like to discuss your feedback with us in further detail, please reach out to us at 480-888-3100.  Thank you!

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R
vipRob1764
New England
138 reviews
Dined on August 28, 2019
Overall2food1service4ambience3

The service was good, but the restaurant and the food were not.

I was seated by the window at a high top, and there were carpet and rug remnants right behind my chair, they looked kind of dirty and unkept.

The orange peel chicken was flat and looked mushed (you can see a picture of the orange peel chicken that I took in 2018 and that looked really good...this last visit, it was not good...the visual appeal and the taste were lacking). The white rice was dry...dry...dry... The quality of a Chinese restaurant is highly measured by the quality of the rice served...the last few times I've been to PF Chang's the quality of the rice has been POOR. C'mmon,,,,just add some more water to make it fluffy and moist...not a big challenge.

The Chicken fried rice was good....the star of the meal.

This chain is usually good, the last visits I've had have not been good...there's a chance for improvement....

P.F. Chang's - Providence
Responded on September 4, 2019

Sorry to see your experience wasn’t what we had hoped it would be! We’ll be sure to share this with our team. If you would like to discuss your feedback with us in further detail, please reach out to us at 480-888-3100.  Thank you!

Report

FAQs

You can order delivery directly from P.F. Chang's - Providence using the Order Online button. P.F. Chang's - Providence also offers takeout which you can order by calling the restaurant at (401) 270-4665.

P.F. Chang's - Providence is rated 3.9 stars by 76 OpenTable diners.

Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable. Due to local restrictions, this restaurant may not be accepting reservations at the moment.