P.F. Chang's - Providence

4.3
31 reviews
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$30 and under
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Asian
P.F. Chang's is a restaurant concept that honors the 2,000-year-old Asian tradition of wok cooking and believes in making food from scratch every day in every restaurant. With a Farm to Wok™ food philosophy at its core, P.F. Chang's chefs hand-roll dim sum, hand chop and slice all vegetables and meats, handcraft every sauce and wok-cook each recipe, every day in every restaurant using wholesome, fresh ingredients. With roots in Chinese cooking, the culinary landscape at P.F. Chang's now stretches across Asia with diverse, culturally inspired recipes including hand-rolled sushi, Vietnamese-style soups and bowls, traditional Chinese dim sum, wok-fired chicken and beef entrées, and family style noodles and rice. All made from scratch every day.
What 31 People Are Saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
4.3based on recent ratings
4.3
food
4.1
service
4.3
ambience
4.2
value
Noise · Moderate
88% of people would recommend it to a friend
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R
New England
112 reviews
Dined 4 days ago
Overall 4food 4service 4ambience 4

Chicken Pad Thai was nice and light. The Beef a la Szechuan was nice and spicy, a bit dry but good.

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JD
New England
11 reviews
Dined on May 28, 2019
Overall 2food 2service 2ambience 4

We have been here 2-3 times .Our experiences have always been very good, but this experience was not positive, many smaller things that added up to a frustrating experience.We were the only people seated at the upper level dining room at first. I decided on ordering the "House Made Ginger Beer" described as Freshly juiced ginger root, lemon juice mixed with pure cane sugar. I asked to make sure if there was anything carbonated added. He went to double check and told me yes , it was topped off with it. I asked if I could get it without it and was told it was strong, and if they did not put the soda (that was not listed in the drink) that it would only be partially full. I was very frustrated it was not as described and that there was no attempt to offer options. I got water (Loss sale).In the menu it says that dishes are served family style . We got our chicken egg rolls which were excellent , with two small plates. When the two main dishes came he placed them in front of each of us,we had to ask for plates. One of the items we got was the ginger chicken and broccoli . Chicken was excellent. Although we realize the broccoli should be crisp, we literally could not stick our fork in it. We did tell the server , but did decide to keep and take home due to (now) time constraints and food waste.We had decided to have the banana egg rolls for dessert, having had them before, and liking them. It is a messy dish--meant for sharing, and again we did not get small plates. Could not because he was now busy with other tables. Also we asked for tea for after dinner. We were told there was only green, flavored oolong and flavored black. No traditional black tea. Maybe they don't serve coffee either. We had redeemed OT points to and had the certificate. He came back and told us he could not get it through and the manager was busy and we would have to use it another time/place. We explained it was only good for there and he did go back and the manager and they processed it.

P.F. Chang's - Providence
Responded on June 3, 2019

Thanks for sharing this. We're sorry to see that your visit was not a good one! We'll be sure to share this with our team. If you would like to discuss your feedback with us in further detail, please reach out to us at 480-888-3100. Thank you!

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OT
New England
1 review
Dined on May 12, 2019
Overall 3food 2service 2ambience 2

Average at best. Food was ok. Service not good.

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S
New York Area
1 review
Dined on May 5, 2019
Overall 5food 5service 5ambience 5

P.F. Chang's is consistently a great place for dinner, regardless of location. The family goes to Providence, RI once a year and ALWAYS eat a meal there.

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OT
1 review
Dined on April 28, 2019
Overall 2food 3service 1ambience 3

Drinks / food order taken promptly. Never saw the waitress for the next 25 minutes. The person bringing our food was able to grab our drinks from the bar. The brown rice was ice cold. The fried rice was soggy and cool- not warm. When the waitress finally checked in, we advised her of the rice temp. She offered to replace them but we were done eating. She brought our check - no credit for the subpar rice.
We have eaten at P.F. Chang’s multiple times, never at this location. We will not return here.

P.F. Chang's - Providence
Responded on May 3, 2019

We're sorry to hear about your experience and will share this with our team. If you would like to discuss your feedback with us in further detail, please reach out to us at 480-888-3100. Thank you!

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c
New York Area
5 reviews
Dined on April 28, 2019
Overall 5food 5service 5ambience 5

Food and service was great. Lettuce wraps are always great!

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CP
New England
34 reviews
Dined on April 13, 2019
Overall 4food 4service 4ambience 4

The service was excellent: seated right away and the host let us pick our table. The waitress was fast and efficient, the food was hot and delicious and we loved the Mongolian beef dumplings. The boys stated as we were leaving, "this is our new favorite Chinese restaurant!" We will go back.

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OT
New England
3 reviews
Dined on March 19, 2019
Overall 4food 4service 4ambience 5

First time there, went with a friend before a sporting event. We were both pleasantly surprised with the atmosphere and food.

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D
New England
4 reviews
Dined on March 2, 2019
Overall 5food 5service 5ambience 4

We had Mongolian beef and chicken lo mein along with hot and sour soup. All were very tasty and we served quickly. For the price of the beef dish I would have liked to see a little more generous portion, but it was very tender and delicious. Service was spot on, very personable and not a long wait for the check. Will definitely return.

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SV
New England
2 reviews
Dined on February 27, 2019
Overall 2food 2service 2ambience 4

We had reservations for 6:30 and were not seated until after 7:00. (Tickets for a concert at at 7:30) According to our waitress, our food was late due to special preparation because of a peanut allergy at the table. The food was delivered with one peanut in the dish. We notified the waitress and she brought us another dish. I expected the manager to come over but that did not happen. I asked to speak with the manager upon leaving because of the severity of what occurred and felt that the kitchen needed better supervision with regard to this matter. Manager apologized and took my information because she said someone from Changs would be contacting us. But that never happened. Allergy sufferers beware.

P.F. Chang's - Providence
Responded on March 3, 2019

We’re sorry to see your experience wasn’t what we had hoped it would be! We’d love to hear about your visit so we can get it right next time. Could you send us a private note with more information about your visit and contact information and our team will reach out to you. Thanks!

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OT
Nashville
7 reviews
Dined on February 27, 2019
Overall 5food 5service 5ambience 5

We were able to get seats at the bar right away. Always fun at the bar. Food was good as usual!

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TL
New England
43 reviews
Dined on February 23, 2019
Overall 4food 4service 4ambience 4

Nice gluten free options. Enjoyed the GF orange chicken

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OT
New England
3 reviews
Dined on February 14, 2019
Overall 5food 5service 5ambience 4

Valentin’s day

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OT
New England
10 reviews
Dined on February 14, 2019
Overall 5food 5service 5ambience 5

Excellent food as usual! Dani, our server was excellent! The restaurant is super clean. My only complaint is that it was uncomfortably hot in there. I highly recommend this place for both the service and the food

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OT
New England
1 review
Dined on February 9, 2019
Overall 3food 4service 2ambience 3

We checked in for our 8pm reservation, was told it would be a few minutes - totally fine! A few minutes turned into 20 minutes and I began watching parties be seated who had arrived after us. We were standing directly in front of the hostess so I walked up to check how much longer it might be. Her reply, as if she had never seen me before “would it be under a different name?”. I explained that we had made a reservation and she had instructed us to wait to the side, where I gestured. “Oh I was looking in the wrong spot... I’m so sorry you will be the next table”. We were seated almost immediately after. The rest of the experience was so-so. Ordered drinks and appetizers, appetizers came out 10 min before the food, except one which came out right before the meal. A bit of a disappointing evening but thankfully the food was good and we were in good company.

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m
Miami
8 reviews
Dined on February 9, 2019
Overall 5food 5service 5ambience 5

Amazing staff and the waitress was in training did fantastic, kudos to her!!

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DD
New England
11 reviews
Dined on February 9, 2019
Overall 5food 5service 5ambience 5

We had a great date with some amazing service from Monique. As always the food is fabulous!

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D
New England
2 reviews
Dined on January 26, 2019
Overall 3food 3service 2ambience 2

Our waitress was unprofessional and slow. Food was okay, but not as good as usual. I’ve had much better meals and service at this restaurant, so maybe it was just an off night.

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OT
New England
2 reviews
Dined on January 25, 2019
Overall 5food 5service 5ambience 5

Really amazing food. Wow!

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OT
Washington DC
24 reviews
Dined on January 16, 2019
Overall 3food 2service 5ambience 3

It was 8:00-8:30 so maybe too late, there were only two other tables. Potstickers were fine. The beef was like old glazed jerky or leather. I didn’t complain. I ate then left. Server was nice.

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C
New England
12 reviews
Dined on January 15, 2019
Overall 5food 5service 5ambience 5

Great meal before attending the PC Friar game. Everything was perfect the waitress was super knowledgeable

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ML
New England
9 reviews
Dined on December 29, 2018
Overall 2food 2service 1ambience 3

Mediocre food at best. Over priced for sure. Service was terrible.

P.F. Chang's - Providence
Responded on January 14, 2019

Thanks for sharing this feedback with us, we're sorry to read this. We will ensure that we pass this along to our team. We would love to get some additional detail from you. Could you send us a private note with more information about your visit and contact information and our team will reach out to you. Thanks!

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u
New England
19 reviews
Dined on December 24, 2018
Overall 4food 5service 5ambience 4

To be honest, we wound up at PF Chang's because my go-to Asian restaurant was booked. I didn't know exactly what to expect but was pleasantly surprised. The atmosphere is dark with Asian accents, the menu stresses that the food is made to order and is fresh but the physical menu itself has a chain-type look that doens't quite mesh with the made to order/ fresh food promise. Service was excellent. The wait staff was young, fun but prompt and well trained. The food was excellent. The dishes were hot and well prepared. Unlike a lot of other Asian places, the serving size was perfect. No need to bring home food. I like that.

All in all a great Christmas Eve experience.

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OT
New England
1 review
Dined on December 21, 2018
Overall 2food 1service 4ambience 4

Food was cold , but the manager took care of one dish. Server was nice. Manager was nice as well. Food wasn’t that tasteful on top of being served cold .

P.F. Chang's - Providence
Responded on December 28, 2018

Thanks for sharing! We're sorry to hear about this and will ensure we share this feedback with our team

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E
New England
92 reviews
Dined on December 15, 2018
Overall 3food 4service 3ambience 3

Second time at P.F. after quite some time. Pork dumplings were awesome but the rest of the meal was okay. Kung pau chicken had more peanuts than necessary and portions were a little smaller than expected. Food was good overall and service was ok. Drinks were a bit pricey but a good experience overall

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SH
Orlando
2 reviews
Dined on December 8, 2018
Overall 5food 4service 5ambience 5

I did not enjoy the Filet. First it wasn’t sliced as the menu states, it was chunked. Many prices with fat that could not be eaten. Did not have much flavor. I should have gone with my usual . My husband meal was great !

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OT
New England
1 review
Dined on December 1, 2018
Overall 5food 4service 5ambience 4

I appreciate the gluten free options. As a newly diagnosed celiac patient- I am trying to figure out where I can eat. I am not usually a fan of national chain restaurants, but the food was good and the server was outstanding. Very professional.

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OT
New York Area
14 reviews
Dined on December 1, 2018
Overall 2food 3service 4ambience 5

Had a 6pm reservation and took over a half hour to get seated. Server was nice and attentive. Our problem was with the hot and sour soup (got the large portion to share) which was neither hot nor spicy - it tasted off, something was wrong with it. We said something to our server and she seemed powerless to do anything about it. I feel at any other restaurant this would have been addressed by removing it from our bill. Didn’t pursue it further because I didn’t want to make a big deal about it. The remainder of the food was fine - but nothing special (except the lettuce wraps, those are always a winner). Given the prices, I’d expect a lot better. I wouldn’t return to a P.F. Chang’s.

P.F. Chang's - Providence
Responded on December 28, 2018

We’re sorry to see your experience wasn’t what we had hoped it would be! We’d love to hear about your visit so we can get it right next time. Could you send us a private note with more information about your visit and contact information and our team will reach out to you. Thanks!

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m
New England
2 reviews
Dined on November 17, 2018
Overall 5food 5service 5ambience 4

Ruth, our server was excellent. Food was great and the Chef came by to check on our table of 6 to ensure everything was as we asked for. My first time there and highly enjoyed the place food , etc.
The only recommendation is to ensure bathrooms are kept clean and filled with paper towels etc especially during rush hours.
We also had quite a wait where our open table reservation was for 7 PM and were not seated till 7:35 PM

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K
New York Area
12 reviews
Dined on November 10, 2018
Overall 4food 3service 4ambience 3

Well, they didn’t have our reservation when we arrived but they seated us anyways. Food was good ... not great but hey it is a chain. Very reasonable priced. I would go back if I am in the area.

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OT
New England
2 reviews
Dined on September 22, 2018
Overall 5food 4service 5ambience 4

As expected

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