P.F. Chang's - Northlake

4.4
156 Reviews
$30 and under
Asian
P.F. Chang's is a restaurant concept that honors the 2,000-year-old Asian tradition of wok cooking and believes in making food from scratch every day in every restaurant. With a Farm to Wok™ food philosophy at its core, P.F. Chang's chefs hand-roll dim sum, hand chop and slice all vegetables and meats, handcraft every sauce and wok-cook each recipe, every day in every restaurant using wholesome, fresh ingredients. With roots in Chinese cooking, the culinary landscape at P.F. Chang's now stretches across Asia with diverse, culturally inspired recipes including hand-rolled sushi, Vietnamese-style soups and bowls, traditional Chinese dim sum, wok-fired chicken and beef entrées, and family style noodles and rice. All made from scratch every day.
What 156 people are saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
4.4based on recent ratings
4.6
food
4.5
service
4.4
ambience
4.3
value
Noise · Moderate
progress_bar_value foreground of progress bar
progress_bar_background background of progress bar
progress_bar_value foreground of progress bar
progress_bar_background background of progress bar
progress_bar_value foreground of progress bar
progress_bar_background background of progress bar
progress_bar_value foreground of progress bar
progress_bar_background background of progress bar
progress_bar_value foreground of progress bar
progress_bar_background background of progress bar
Sort by
Filters
OT
OpenTable Diner
Orlando
1 review
Dined 3 days ago
Overall4food5service4ambience5

Made reservation online. We got there about 10 mins early, then waited for 20 mins after our reservation time and watched several families get seated before us, even though they arrived after us. We finally asked and the hostess wasn’t sure why that happened. All in all the experience was still pleasant. Food was delicious as always and our waitress was very attentive and kind.

N
Noise87
Washington DC
1 review
Dined on September 10, 2021
Overall4food5service5ambience4

We sat on the far back left wall. For some reason there was no direct light on own table but others did have light from above. Its way too dark in there.

BI
BigI
Charlotte
4 reviews
Dined on September 4, 2021
Overall4food5service4ambience4

The food was delicious and app sampler the way to go

OT
OpenTable Diner
New York Area
1 review
Dined on August 4, 2021
Overall5food5service5ambience5

Great place to go during the week. If you are not in the mood to cook. We were seated immediately and our server was very attentive.

They have a strong menu that makes it hard to just choose one thing. Either way I doubt anything on the menu would disappoint. The food came rather quickly as well.

OT
vipOpenTable Diner
Greensboro
6 reviews
Dined on July 2, 2021
Overall3food5service4ambience3

Arrived without reservation and was told a 40 minute wait and then I realized I should have booked with open table . I set reservation for 7:30pm in less than 5 minutes. Sat my party of 2 under walk in name 15 minutes later instead of reservation at time reserved.
Food was wonderful! Very disappointed that they are using outside seating while we are still in a global pandemic. Service after we were seated was good, took some time for staff to obtain drink and app order. After that service was very good.

OT
OpenTable Diner
Charlotte
1 review
Dined on June 20, 2021
Overall5food5service5ambience5

Food was excellent!

OT
OpenTable Diner
Charlotte
26 reviews
Dined on June 12, 2021
Overall2food1service3ambience1

Had a reservation which was not honored on time - people that came after us got seated before. Came for sushi but the menu only has 4 choices and 2 had shrimp which my husband is allergic to. So we opted to go with calamari as appetizer and order entrees. After 20 min they came to tell us that they don’t have anymore defrosted calamari. Then the waiter didn’t know the seasonal drinks. The taste of the food was nothing spectacular. This was our attempt at giving this place a second chance and was highly disappointed. Not worth the $ and not returning.

DH
vipDiannaH
Charlotte
23 reviews
Dined on May 27, 2021
Overall5food5service5ambience5

We love PF Changs. They are so willing to making changes to their menu to satisfy my picky husband. Make sure you make reservations before you go or you will have a long wait.

OT
OpenTable Diner
Charlotte
1 review
Dined on May 26, 2021
Overall4food5service5ambience3

Reservation was for 730pm. Was not sat until 755pm.

Ordered drinks at the table from the bar. But bar was understaffed and drinks didn't come out until apps were on the table.

Our server was great, but it was obvious they were under staffed.

We have been here many times before, and will be back.

B
vipBoated
Greensboro
14 reviews
Dined on April 26, 2021
Overall5food5service5ambience5

Awesome service! Dined in bar with my youngest cousin!

P.F. Chang's - Northlake
Responded on May 20, 2021

Thanks so much! We appreciate your kind words. We hope to see you again soon!

Report
OT
OpenTable Diner
Charlotte
2 reviews
Dined on April 17, 2021
Overall4food5service5ambience3

We sat on the patio. Loud car mufflers racing down the street over and over were the only thing that diminished our experience

CC
ChanelC
Charlotte
1 review
Dined on April 9, 2021
Overall4food4service3ambience4

Food was great! We did have to wait 10-15 minutes before being seated though. Even with our reservation.

OT
OpenTable Diner
Greensboro
2 reviews
Dined on March 27, 2021
Overall2food2service1ambience2

Very loud, very slow. Waited for 30 minutes for food, food came, out of rice... had to wait 10 minutes for rice which was undercooked. Food was a bit cool, but the taste was spot on. Portions of some items were smaller than usual. There were only 3 of us and our whole dining experience took over 2 hours. Just not a great experience. Would not return to this location.

OT
OpenTable Diner
Jacksonville
1 review
Dined on March 26, 2021
Overall3food5service5ambience5

Everything was fine .Only issue was the time we set to arrive was 645 and we came in at 638 was not checked in till 702 . This was not cool

P
Pamela
Charlotte
1 review
Dined on March 20, 2021
Overall3food4service2ambience4

Even nwuth reservation had to wait 25 mins. Food was good but on the warm side. I like hot food. Teued to order a drink from the bar was out of everything. Finally settled on a M. mule which was bad had till I much ginger.

M
Meatman
Atlanta
7 reviews
Dined on March 19, 2021
Overall1food1service1ambience1

Made reservations for 6:45, kept being told were next, we left at 7:20 and was never sat at a table. Manager never intervened at hostess station, total mess.

K
Kimberly
Charlotte
2 reviews
Dined on March 13, 2021
Overall5food5service5ambience3

Ended up with a bar table..my open table reservation wasn’t worth a good table

t
viptiny
Charlotte
21 reviews
Dined on March 13, 2021
Overall3food3service5ambience5

they did not have our opentable reservation, so we had to wait for a table. the food was good except for one thing and they took that off the bill. overall it was very good and we will be back.

RJ
RandyJ
E. Tennessee
10 reviews
Dined on March 5, 2021
Overall1food2service1ambience2

Thirty minutes past the reservation time, we were seated. Multiple tables empty while the lobby area was full of people waiting for tables. Particularly aggressive hostesses with varying stories about when we would be seated, how far behind they were and how they determined who is seated next.
Food was not the quality you would expect from a brand that should be able to produce the same plate of food across its footprint.
A neighboring guest dropped a drink that exploded all over two of our party. No attention to the spill or the splashing of my guests.
I will not be back to a PF Changs and would absolutely not recommend this particular location to anyone.

VL
VivL
Philadelphia
5 reviews
Dined on March 3, 2021
Overall4food4service4ambience4

The host could be friendlier. Food and service are outstanding. Enjoyed the ambience.

JP
vipJimP
Charlotte
34 reviews
Dined on March 3, 2021
Overall3food2service2ambience4

Not too bad for a chain. Food was kind of bland... Service from kitchen VERY slow. Nice decor... Server was great.

OT
OpenTable Diner
Charlotte
1 review
Dined on February 27, 2021
Overall1food1service1ambience1

I had a reservation at 745 pm and the table was ready at 9 pm. Terrible services

WA
WilliamA
Charlotte
2 reviews
Dined on February 26, 2021
Overall5food5service5ambience5

Hostess and waitress were outstanding eat there regularly best service ever

OT
OpenTable Diner
Greensboro
1 review
Dined on January 29, 2021
Overall1food1service1ambience1

Booked reservation on open table and restaurant didnt have my reservation and told me it would be two hours before they could seat me.

OT
OpenTable Diner
Charlotte
3 reviews
Dined on January 29, 2021
Overall1food1service1ambience1

Horrible!
They don’t honor their Open Table reservations!
We drove 45 minutes and they would not seat us!

OT
OpenTable Diner
Charlotte
5 reviews
Dined on January 28, 2021
Overall3food4service4ambience3

Hostess stated that open table reservations did not cross to their system and therefore never had our reservation. Asked for my name and said 20-30 minutes. We ended up at the bar, as we didn’t want to wait.

OT
OpenTable Diner
1 review
Dined on November 10, 2020
Overall3food2service3ambience2

Bar drinks especially slow for us and other tables, but wait staff and food adequate.

DM
DMKincaid
Charlotte
16 reviews
Dined on October 24, 2020
Overall4food4service5ambience4

Yum Yum. Kung Pao Brussels Sprouts were amazing!

OT
OpenTable Diner
Charlotte
1 review
Dined on October 18, 2020
Overall5food5service5ambience5

Went on a Sunday night and it wasn’t busy. Great service and quick food.

R
Ruth
Richmond
2 reviews
Dined on September 26, 2020
Overall3food4service2ambience3

We checked open table prior to arriving, saw great availability, so we just walked in. Front desk told everyone it was a 1:45 to 2 hour wait. Most people left. Did not offer to seat us outside, then 15 minutes later a group asked to sit outside and was promptly seated, while we waited. We made reservations with open table, received confirmation, and then went to the front desk with our reservation. The front desk told us that they were not connected to open table- and our reservation was not valid. She was easily able to confirm my name and reservation confirmation somehow though. They did seat us within 45 minutes- but the whole experience was spoiled by the unhelpful and confrontational front desk staff.

JJ
vipJenniferJ
Washington DC
12 reviews
Dined on September 7, 2020
Overall3food3service1ambience3

Aubrey was our server she was negligent. She placed our order wrong then very rarely came back to the table. She never refilled our beverages and we had to consistently remind her of things that were missing. The manager was friendly and apologized for the issues, even when Aubrey brought our check she didn't apologizes for the issues.

KK
vipKellyK
Charlotte
10 reviews
Dined on September 7, 2020
Overall3food2service4ambience4

I hadn't been there in a few years, food was not as good as I remembered. I used to love the Kung Pao Chicken but they changed it and it really wasn't that great. There was no cocktail menu, we were told to use the QR code to look it up but still couldn't find it, ended up doing a Google search and stumbled on one. I'm in no hurry to go back.

T
Terri
Charlotte
3 reviews
Dined on September 5, 2020
Overall2food5service1ambience5

Food was delicious service was horrible we should’ve stayed in the bar and ate their service and the restaurant was terrible and the bad part was they weren’t even busy

OT
OpenTable Diner
Charlotte
4 reviews
Dined on September 1, 2020
Overall5food5service5ambience5

Excellent service and food.

SB
vipSusieB
Charlotte
13 reviews
Dined on August 29, 2020
Overall5food4service5ambience4

I love PF Changs it is always an awesome time and the servers are very nice. The meal is comparable to none and we always have more than enough to take home.

OT
OpenTable Diner
Charlotte
2 reviews
Dined on August 16, 2020
Overall4food4service5ambience5

Their open table reservations do not convert to their system. We made reservation on opentable and they didn’t have a table booked for us. However the hostess was really nice to get us seated ASAP!

BC
vipBrianC
Charlotte
8 reviews
Dined on July 12, 2020
Overall2food4service2ambience3

Mostly all associates were wearing face masks and in compliance with North Carolina Covid regulations. However, one of the food runners had his mouth covered but not his nose. Not good considering he’s carrying customers food out. Additionally, 3 customers in one group were sat while not wearing any masks. They were walked past several tables of customers eating food and none of the 3 had masks on. My opinion is they should not have been sat due to the NC Covid regulations. We will not return based upon these guidelines not being followed.

DH
vipDiannaH
Charlotte
23 reviews
Dined on July 11, 2020
Overall4food5service4ambience4

Awesome food and great service. Did not show our reservations when we arrived so we had to wiat.

OT
vipOpenTable Diner
Charlotte
1 review
Dined on February 28, 2020
Overall4food4service5ambience4

The staff said that that the open table app reservations were “glitchy” and they had no record of our 7:30 pm reservation. That added us to the list and we were seated at 8:05 pm.
Not ideal but the staff was delightful and we were very well cared for once we were seated. So after wonderful service and a delicious meal ....all Was Forgiven!

P.F. Chang's - Northlake
Responded on March 7, 2020

Thank you for sharing your feedback. We'll be sure to pass this along to our team. If you would like to discuss further, please reach out to us at 480-888-3100. Thanks!

Report
JU
JessicaU
Western NC
2 reviews
Dined on February 22, 2020
Overall2food5service2ambience4

When we arrived and checked in, we were told that the open table app was down and our reservations couldn’t be located. Instead of moving us to the front of the list, we were added as walk in guests...at the back of the 45 minute line.

Once seated, it took our waitress 10 minutes to appear and introduce herself. Another 5 minutes for beverages. Food was timely and delicious.

Overall, just a bad experience other than the food.

P.F. Chang's - Northlake
Responded on March 7, 2020

Thank you for sharing your feedback. We'll be sure to pass this along to our team. If you would like to discuss further, please reach out to us at 480-888-3100. Thanks!

Report

FAQs

You can order delivery directly from P.F. Chang's - Northlake using the Order Online button. P.F. Chang's - Northlake also offers takeout which you can order by calling the restaurant at (704) 598-1927.

P.F. Chang's - Northlake is rated 4.4 stars by 156 OpenTable diners.

Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable. Due to local restrictions, this restaurant may not be accepting reservations at the moment.