P.F. Chang's - Newport News

4.3
47 Reviews
$30 and under
Asian
P.F. Chang's is a restaurant concept that honors the 2,000-year-old Asian tradition of wok cooking and believes in making food from scratch every day in every restaurant. With a Farm to Wok™ food philosophy at its core, P.F. Chang's chefs hand-roll dim sum, hand chop and slice all vegetables and meats, handcraft every sauce and wok-cook each recipe, every day in every restaurant using wholesome, fresh ingredients. With roots in Chinese cooking, the culinary landscape at P.F. Chang's now stretches across Asia with diverse, culturally inspired recipes including hand-rolled sushi, Vietnamese-style soups and bowls, traditional Chinese dim sum, wok-fired chicken and beef entrées, and family style noodles and rice. All made from scratch every day.
What 47 people are saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
4.3based on recent ratings
4.1
food
4.3
service
4.0
ambience
3.9
value
Noise · Moderate
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vipTeresaC
Richmond
24 reviews
Dined on December 31, 2021
Overall1food1service1ambience1

New Year’s Eve. We got to front desk. They said that they had no reservation in my name. I told them I had made on open table. They said they weren’t taking those. It was unbelievable. We got seated and our server was not equipped to handle the position. The lettuce wraps and shrimp were awful.

OT
OpenTable Diner
Baltimore
1 review
Dined on December 28, 2021
Overall5food5service5ambience3

Lighting at the outer booths felt like an interrogation but our server helped us out with wrapping the light with a towel to help with the brightness.

CR
vipCRB3
Chicago
3 reviews
Dined on December 23, 2021
Overall3food3service4ambience3

It took 35 minutes for our entrees to come out (ribs, Mongolian beef and rice noodles). The waitress, who was attentive and apologetic, explained there was a large party on the patio, but that kind of wait for entrees was not ideal. I’m assuming it was due to being short-staffed because of Covid.

MS
MichaelS
Washington DC
2 reviews
Dined on November 13, 2021
Overall2food4service3ambience2

Understand every place is short staffed right now but three hours from being sat to getting check is less than ideal.

P.F. Chang's - Newport News
Responded on December 3, 2021

We apologize for any inconvenience this caused! We'll be sure to share your feedback with our team.

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OT
OpenTable Diner
Richmond
1 review
Dined on October 9, 2021
Overall5food5service5ambience5

Damon was an awesome waiter. Very efficient.

MG
MelissaG
Baltimore
3 reviews
Dined on August 20, 2021
Overall5food5service5ambience5

Nice family get together!

OT
OpenTable Diner
Richmond
6 reviews
Dined on July 21, 2021
Overall5food5service5ambience4

Lance provided great service! Food was excellent as always.

OT
OpenTable Diner
Richmond
1 review
Dined on July 17, 2021
Overall5food5service5ambience5

Everyone was so nice. My waiter was great! Friendly funny & checked on us often

OT
OpenTable Diner
1 review
Dined on July 11, 2021
Overall5food5service4ambience4

The food was great. The restaurant was very nice (but cold). Our waitress was very nice, but she was very slow at returning to bring things that I asked for (lemon for water, refill on water). She actually went and took the order at a table of eight before returning with the water refill that I asked for beforehand. Otherwise, the experience was great.

BD
vipBillandDeb
Richmond
211 reviews
Dined on July 5, 2021
Overall5food4service5ambience4

1st visit to this location and it was a great experience, from the genuine friendly greeting by the hostess, and greeting and service by our he Server.. He was great from start to finish.. Made great suggestions, friendly answered our questions as we were not familiar with some of the preparations.. Look forward to the next visit when in the area. Deb and Bill Schmidt, Wmsburg

BM
BossladyMo
Richmond
6 reviews
Dined on July 5, 2021
Overall4food4service4ambience4

We had a reservation for lunch but the restaurant was fairly empty. Very quiet and the staff was quite pleasant.

TD
TeresaD
Richmond
17 reviews
Dined on May 29, 2021
Overall4food5service4ambience4

The food was great. The waiter was very nice and he was extremely busy. He was waiting on most of the tables on the side we were seated. He did the best he could and I did feel bad for him. The music was too loud and was a bit nerve wrecking.

OT
vipOpenTable Diner
Richmond
10 reviews
Dined on May 28, 2021
Overall5food5service5ambience5

PF has always been one of my favorite places to eat. Stopped going for a while because of the drop in service and quality of food. They have revamped some things and serve the food nice and hot. I’ve gone twice in the past two weeks because it was so good!

MC
MichelleC
Los Angeles
6 reviews
Dined on May 14, 2021
Overall4food4service3ambience3

They seemed short staffed, the service was very slow. But hopefully things will get back to normal soon.

P.F. Chang's - Newport News
Responded on May 20, 2021

We're sorry to see that your visit wasn’t a good one! We'll be sure to share your feedback with our team. Thanks!

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OT
OpenTable Diner
Richmond
1 review
Dined on May 8, 2021
Overall3food3service3ambience4

We had two servers helping our table, but it still took a while to get water before/during the meal. Two of the meals were requested without sauce, but came sauced. It took so long for a server to check on the table that we just ate the food. We didn’t want to make the rest of the party wait or make a big deal when we were having an early Mother’s Day lunch. It was our first time dining at PF Changs in a few years after a previously poor experience. I do not think we will be returning anytime soon.

P.F. Chang's - Newport News
Responded on May 20, 2021

Thanks for sharing this feedback with us, we're sorry to read this. We will ensure that we pass this along to our team. We would love to get some additional detail from you. Could you send us a private note with more information about your visit and contact information and our team will reach out to you. Thanks!

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RG
vipRestaurantGoer
Washington DC
50 reviews
Dined on April 24, 2021
Overall4food3service4ambience3

ok experience! Not the best but not the worse in Newport News.

P.F. Chang's - Newport News
Responded on May 20, 2021

We appreciate you taking the time to share your experience with us. We'll pass this along to our team. Thanks!

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TP
TerryP
Richmond
2 reviews
Dined on April 17, 2021
Overall5food5service5ambience5

Chicken lettuce wraps, mmmmm! Plentiful shrimp with lobster sauce for a couple to share. Great date night!

LP
LindsayP
Tampa
1 review
Dined on April 4, 2021
Overall5food5service5ambience5

We had a great Easter dinner. 5:00 was the sweet spot for timing because not many were in the restaurant and we received excellent service. Food was delicious and fresh.

MM
MichaelM
Richmond
1 review
Dined on March 27, 2021
Overall5food5service4ambience5

It would have been nicer if someone had offered to refill our water glasses.

TD
TeresaD
Richmond
17 reviews
Dined on March 27, 2021
Overall5food5service5ambience5

Our original waiter was busy so one of the managers waited on our table most of the evening. I believe her name was Alyssa. She was excellent and most attentive. I understand why she was put in a leadership role. The food was delicious but my portion of Mongolian Beef was much smaller than it has been in previous visits. Was curious if there was a new chef?

OT
OpenTable Diner
Richmond
4 reviews
Dined on March 20, 2021
Overall5food5service5ambience5

Excellent food and service

TD
TeresaD
Richmond
17 reviews
Dined on February 20, 2021
Overall5food5service5ambience5

The food was excellent. The wait staff were attentive and timely with meals and drinks. Will definitely return.

OT
OpenTable Diner
Atlanta
12 reviews
Dined on February 15, 2021
Overall3food4service2ambience2

Food was ok but service was not great. Getting server to take drink order was late, then drinks didn’t get to the table for another 10 minutes. Appetizer came out after entree, and no real apologies.

OT
OpenTable Diner
1 review
Dined on February 14, 2021
Overall2food3service4ambience4

It took over an hour and a half to receive our meal after placing the order. It took 15-20min to get our hot tea and the meat came out extremely dry on my entree. Leading me to believe it had spent a considerable amount of time under a heat lamp.

D
vipDadto4
Philadelphia
15 reviews
Dined on February 12, 2021
Overall5food5service5ambience5

Service was prompt. Staff was personable and attentive. Food was very good. Glad to have the same experience as I am used to at the location in our area of PA.

DH
DavidH
Richmond
2 reviews
Dined on February 1, 2021
Overall5food5service5ambience5

Great service and really tasty food. Could not have been any better.

OT
vipOpenTable Diner
Richmond
1 review
Dined on December 31, 2020
Overall2food4service2ambience3

The hostess didn’t have my reservation because she said that she did not have the password to see open table reservations. We ended up having to be put on the waiting list.

Z
Zgggggg
1 review
Dined on December 31, 2020
Overall1food1service1ambience3

They told us upon arrival they do not check/honor open table reservations. We waited over an hour after being told 20-25 minutes before never being seated. Will not return

OT
vipOpenTable Diner
Indiana
3 reviews
Dined on December 28, 2020
Overall1food4service1ambience1

Our service was horrible and pretty much ruined the entire experience.

LT
LeslieT
Richmond
3 reviews
Dined on October 29, 2020
Overall4food5service4ambience4

The food as usual was delicious and the service was what you might expect on a busy night. My issue was with the restaurant not seeing our reservation at all in their system. I showed the hostess the confirmation and she commented they have issues with OpenTable and reservations not showing all the time. We waited just as if we had just arrived there. If the location did have meaningful significance for our anniversary we would have left. If there’s common issues known by the restaurant why would they not work to fix w Open Table or try to make customers feel like they’re more empathetic?

OT
OpenTable Diner
1 review
Dined on April 6, 2019
Overall4food4service3ambience4

Service was a little slow considering they weren't very busy. Overall food was good.

MG
MelanieG
Richmond
2 reviews
Dined on April 5, 2019
Overall2food3service3ambience2

We were told when we sat down that it may take a while to get our food. We were not in a hurry, so we said that was fine and ordered some drinks and an appetizer. The appetizer came out in a timely fashion, but we then waited over an hour for our entrees. I do not know what was happening, but we were really annoyed by the time the food came. Tables all around us were extremely upset and one table left before getting their entree. Not once did I see anyone from the management team helping out or apologizing to anyone. We will not be going back. This place is poorly run.

P.F. Chang's - Newport News
Responded on April 19, 2019

We're sorry to hear about your experience and will share this with our team. If you would like to discuss your feedback with us in further detail, please reach out to us at 480-888-3100.  Thank you!

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N
Nanny4
Richmond
12 reviews
Dined on April 3, 2019
Overall5food5service5ambience4

Lunch was excellent. It was very quiet in restaurant which gave my old friend and I am opportunity to talk. Server was very attentive but didn’t rush us.

DH
DavidH
Central Coast
7 reviews
Dined on March 2, 2019
Overall1foodservice1ambience1

What good is a reservation if even after 22 minutes all they can do is say waiting for people to leave. The hostess stand seemed very disorganized and we took our name off the list and left. If you can't honor reservations don't take them!

P.F. Chang's - Newport News
Responded on March 3, 2019

We’re sorry to see your experience wasn’t what we had hoped it would be! We’d love to hear about your visit so we can get it right next time. Could you send us a private note with more information about your visit and contact information and our team will reach out to you. Thanks!

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MT
MellissaT
Richmond
1 review
Dined on February 23, 2019
Overall3food4service4ambience5

I cannot hold one bad experience against the restaurant. Our server was very friendly, the food was good and the atmosphere was P.F. Chang. It was a Saturday night and we had a reservation but waited 20 minutes because no one had cleaned the table that they had slated for us. The food came out in batches vice at one time and we had to wait to get our servers attention and ask for rice, which was a part of the meal and generally is served first so that you can layer on top. Delay in getting dessert and the bill made for a later evening than planned.

P.F. Chang's - Newport News
Responded on March 3, 2019

We’re sorry to see your experience wasn’t what we had hoped it would be! We’d love to hear about your visit so we can get it right next time. Could you send us a private note with more information about your visit and contact information and our team will reach out to you. Thanks!

Report
E
Eman
Washington DC
7 reviews
Dined on February 15, 2019
Overall5food5service4ambience5

PF Chang's has very tasty Asian fusion food. Highly recommend

OT
OpenTable Diner
Richmond
6 reviews
Dined on February 9, 2019
Overall5food5service5ambience5

Amazing dinner, amazing management and staff. My daughter and I had a wonderful evening. Nice wine selection, and recommendations from the manager who visited the table. We will be back again and again

OT
OpenTable Diner
Richmond
8 reviews
Dined on January 18, 2019
Overall1food1service1ambience3

Went to have a dinner with my daughter last Friday. And when I got there on time after my reservation from this site. I was told they don’t take reservations from open table and I had to wait 45min for my food. Food came out horrible but I had somewhere to be so so just ate it😩. I WILL never go back to this location again. And probably the restaurant chain as a whole. Worse experience ever! The hostess at the front desk was rude and literally forgot we were waiting on a table.

P.F. Chang's - Newport News
Responded on January 22, 2019

We’re sorry to see your experience wasn’t what we had hoped it would be! We’d love to hear about your visit so we can get it right next time. Could you send us a private note with more information about your visit and contact information and our team will reach out to you. Thanks!

Report
OT
OpenTable Diner
1 review
Dined on December 29, 2018
Overall2food4service2ambience3

Waiter was hard to get ahold of; we felt rushed. Got there at 6:30 and were out by 7:10...we had planned to stay longer but the waiter brought the check before we finished entrees.

P.F. Chang's - Newport News
Responded on January 21, 2019

We’re sorry to see your experience wasn’t what we had hoped it would be! We’d love to hear about your visit so we can get it right next time. Could you send us a private note with more information about your visit and contact information and our team will reach out to you. Thanks!

Report
TS
TerrieS
1 review
Dined on December 23, 2018
Overall1food1service4ambience4

Lettuce that was served with lettuce wraps was the hard white part no green leaves to even wrap. Had to eat the filling with a fork. Ordered Surf & Turf and it was horrible. Filet came out in tiny pieces. Seafood had no taste.

P.F. Chang's - Newport News
Responded on December 28, 2018

We’re sorry to see your experience wasn’t what we had hoped it would be! We’d love to hear about your visit so we can get it right next time. Could you send us a private note with more information about your visit and contact information and our team will reach out to you. Thanks!

Report

FAQs

You can order delivery directly from P.F. Chang's - Newport News using the Order Online button. P.F. Chang's - Newport News also offers takeout which you can order by calling the restaurant at (757) 527-3201.

P.F. Chang's - Newport News is rated 4.3 stars by 47 OpenTable diners.

Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable. Due to local restrictions, this restaurant may not be accepting reservations at the moment.