P.F. Chang's - Newport News

3.7
18 Reviews
$30 and under
Asian
P.F. Chang's is a restaurant concept that honors the 2,000-year-old Asian tradition of wok cooking and believes in making food from scratch every day in every restaurant. With a Farm to Wok™ food philosophy at its core, P.F. Chang's chefs hand-roll dim sum, hand chop and slice all vegetables and meats, handcraft every sauce and wok-cook each recipe, every day in every restaurant using wholesome, fresh ingredients. With roots in Chinese cooking, the culinary landscape at P.F. Chang's now stretches across Asia with diverse, culturally inspired recipes including hand-rolled sushi, Vietnamese-style soups and bowls, traditional Chinese dim sum, wok-fired chicken and beef entrées, and family style noodles and rice. All made from scratch every day.
What 18 people are saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
3.7based on all time ratings
4.0
food
3.9
service
4.0
ambience
3.7
value
Noise · Moderate
78% of people would recommend it to a friend
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LT
LeslieT
Richmond
3 reviews
Dined on October 29, 2020
Overall4food5service4ambience4

The food as usual was delicious and the service was what you might expect on a busy night. My issue was with the restaurant not seeing our reservation at all in their system. I showed the hostess the confirmation and she commented they have issues with OpenTable and reservations not showing all the time. We waited just as if we had just arrived there. If the location did have meaningful significance for our anniversary we would have left. If there’s common issues known by the restaurant why would they not work to fix w Open Table or try to make customers feel like they’re more empathetic?

OT
OpenTable Diner
1 review
Dined on April 6, 2019
Overall4food4service3ambience4

Service was a little slow considering they weren't very busy. Overall food was good.

MG
MelanieG
Richmond
1 review
Dined on April 5, 2019
Overall2food3service3ambience2

We were told when we sat down that it may take a while to get our food. We were not in a hurry, so we said that was fine and ordered some drinks and an appetizer. The appetizer came out in a timely fashion, but we then waited over an hour for our entrees. I do not know what was happening, but we were really annoyed by the time the food came. Tables all around us were extremely upset and one table left before getting their entree. Not once did I see anyone from the management team helping out or apologizing to anyone. We will not be going back. This place is poorly run.

P.F. Chang's - Newport News
Responded on April 19, 2019

We're sorry to hear about your experience and will share this with our team. If you would like to discuss your feedback with us in further detail, please reach out to us at 480-888-3100.  Thank you!

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N
Nanny4
Richmond
12 reviews
Dined on April 3, 2019
Overall5food5service5ambience4

Lunch was excellent. It was very quiet in restaurant which gave my old friend and I am opportunity to talk. Server was very attentive but didn’t rush us.

DH
DavidH
Central Coast
6 reviews
Dined on March 2, 2019
Overall1foodservice1ambience1

What good is a reservation if even after 22 minutes all they can do is say waiting for people to leave. The hostess stand seemed very disorganized and we took our name off the list and left. If you can't honor reservations don't take them!

P.F. Chang's - Newport News
Responded on March 3, 2019

We’re sorry to see your experience wasn’t what we had hoped it would be! We’d love to hear about your visit so we can get it right next time. Could you send us a private note with more information about your visit and contact information and our team will reach out to you. Thanks!

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MT
MellissaT
Richmond
1 review
Dined on February 23, 2019
Overall3food4service4ambience5

I cannot hold one bad experience against the restaurant. Our server was very friendly, the food was good and the atmosphere was P.F. Chang. It was a Saturday night and we had a reservation but waited 20 minutes because no one had cleaned the table that they had slated for us. The food came out in batches vice at one time and we had to wait to get our servers attention and ask for rice, which was a part of the meal and generally is served first so that you can layer on top. Delay in getting dessert and the bill made for a later evening than planned.

P.F. Chang's - Newport News
Responded on March 3, 2019

We’re sorry to see your experience wasn’t what we had hoped it would be! We’d love to hear about your visit so we can get it right next time. Could you send us a private note with more information about your visit and contact information and our team will reach out to you. Thanks!

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E
Eman
Washington DC
7 reviews
Dined on February 15, 2019
Overall5food5service4ambience5

PF Chang's has very tasty Asian fusion food. Highly recommend

OT
OpenTable Diner
Richmond
4 reviews
Dined on February 9, 2019
Overall5food5service5ambience5

Amazing dinner, amazing management and staff. My daughter and I had a wonderful evening. Nice wine selection, and recommendations from the manager who visited the table. We will be back again and again

OT
OpenTable Diner
Richmond
6 reviews
Dined on January 18, 2019
Overall1food1service1ambience3

Went to have a dinner with my daughter last Friday. And when I got there on time after my reservation from this site. I was told they don’t take reservations from open table and I had to wait 45min for my food. Food came out horrible but I had somewhere to be so so just ate it😩. I WILL never go back to this location again. And probably the restaurant chain as a whole. Worse experience ever! The hostess at the front desk was rude and literally forgot we were waiting on a table.

P.F. Chang's - Newport News
Responded on January 22, 2019

We’re sorry to see your experience wasn’t what we had hoped it would be! We’d love to hear about your visit so we can get it right next time. Could you send us a private note with more information about your visit and contact information and our team will reach out to you. Thanks!

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OT
OpenTable Diner
1 review
Dined on December 29, 2018
Overall2food4service2ambience3

Waiter was hard to get ahold of; we felt rushed. Got there at 6:30 and were out by 7:10...we had planned to stay longer but the waiter brought the check before we finished entrees.

P.F. Chang's - Newport News
Responded on January 21, 2019

We’re sorry to see your experience wasn’t what we had hoped it would be! We’d love to hear about your visit so we can get it right next time. Could you send us a private note with more information about your visit and contact information and our team will reach out to you. Thanks!

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TS
TerrieS
1 review
Dined on December 23, 2018
Overall1food1service4ambience4

Lettuce that was served with lettuce wraps was the hard white part no green leaves to even wrap. Had to eat the filling with a fork. Ordered Surf & Turf and it was horrible. Filet came out in tiny pieces. Seafood had no taste.

P.F. Chang's - Newport News
Responded on December 28, 2018

We’re sorry to see your experience wasn’t what we had hoped it would be! We’d love to hear about your visit so we can get it right next time. Could you send us a private note with more information about your visit and contact information and our team will reach out to you. Thanks!

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DA
DACEL
Wilmington
5 reviews
Dined on December 20, 2018
Overall5food5service5ambience5

The reservation was easy and fast. The server up has helpful and attentive knowing that we were going to a performance and had limited time.

DB
DavidB
San Francisco
1 review
Dined on December 15, 2018
Overall2food5service4ambience4

I really enjoy going to another PF Changs for the good food. The last 3 times that I dined in the Newport New location, we have waited about 10 to 15 mins before a server came to table. If I didn't like PF Changs some much, I would have walked out. The service really needs to improve.

Thanks

P.F. Chang's - Newport News
Responded on December 28, 2018

We’re sorry to see your experience wasn’t what we had hoped it would be! We’d love to hear about your visit so we can get it right next time. Could you send us a private note with more information about your visit and contact information and our team will reach out to you. Thanks!

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CW
CindyW
Richmond
1 review
Dined on December 2, 2018
Overall3food3service2ambience3

Bar drinks were lacking . Service was slow. Food was unremarkable.

BB
BethanyB
Columbus
2 reviews
Dined on November 1, 2018
Overall5food5service5ambience5

This is one of my very favorite restaurants. The food is excellent, the service is always wonderful. You can eat here for lunch, Tea or dinner. It is all wonderful.

OT
OpenTable Diner
Washington DC
5 reviews
Dined on October 29, 2018
Overall1food4service2ambience4

This was my wor

T
Tamaya123
1 review
Dined on October 21, 2018
Overall1food4service1ambience1

Worst experience ever, server was so great but manager was rude and needs to get fired ASAP extremely poor service from everyone who worked there.

OT
vipOpenTable Diner
Charleston
15 reviews
Dined on October 14, 2018
Overall3food2service4ambience4

We have always loved going to of Chang’s though had not been to this location .never again.waiter was good food overpriced and awful.we ordered drinks before our meal but bartender too busy with clientele to get our drinks waiter had to go behind bar to get them appetizers Arrived and they were lukewarm manager did ask about them and were replaced with hot ones but our meal arrived broccoli and beef 5 tiny pieces of broccoli and beef to tough to eat got our bill paid and left

FAQs

You can order delivery directly from P.F. Chang's - Newport News using the Order Online button. P.F. Chang's - Newport News also offers takeout which you can order by calling the restaurant at (757) 527-3201.

P.F. Chang's - Newport News is rated 3.7 stars by 18 OpenTable diners.

Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable. Due to local restrictions, this restaurant may not be accepting reservations at the moment.