P.F. Chang's - Natick

4.3
73 Reviews
$30 and under
Asian
P.F. Chang's is a restaurant concept that honors the 2,000-year-old Asian tradition of wok cooking and believes in making food from scratch every day in every restaurant. With a Farm to Wok™ food philosophy at its core, P.F. Chang's chefs hand-roll dim sum, hand chop and slice all vegetables and meats, handcraft every sauce and wok-cook each recipe, every day in every restaurant using wholesome, fresh ingredients. With roots in Chinese cooking, the culinary landscape at P.F. Chang's now stretches across Asia with diverse, culturally inspired recipes including hand-rolled sushi, Vietnamese-style soups and bowls, traditional Chinese dim sum, wok-fired chicken and beef entrées, and family style noodles and rice. All made from scratch every day.
What 73 people are saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
4.3based on recent ratings
4.4
food
4.3
service
4.1
ambience
4.1
value
Noise · Moderate
100% of people would recommend it to a friend
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KK
KKumar
New England
2 reviews
Dined on April 23, 2021
Overall3food2service3ambience2

rice was slightly undercooked. ordered Ma -po tofu. very dry. barely any suace / gravy.
lots of pieces of brocolli in both veggie loe mein and tofu.

G
vipGrover
New England
10 reviews
Dined on April 3, 2021
Overall4food4service5ambience4

Food and service was excellent. Pork Dumpling and Asian 5 spice ribs was outstanding. Luncheon size plates were plenty that we had to take the rest home. Also got a take-out. Definitely be back again.

s
vipshelahd
New England
93 reviews
Dined on March 11, 2021
Overall5food5service5ambience5

Service was excellent, food was excellent. I would have liked to know that the dish I ordered tends to be very spicy. It would have been nice if the waiter brought that to my attention. Will for certain, I will go again.

OT
OpenTable Diner
1 review
Dined on February 20, 2021
Overall1food1service3ambience1

The food was so bad . Definitely not the norm. I understand times are weird right now so I will try again. However, it’s not great when pay the full price for less than average - worse than that actually- food.

OT
OpenTable Diner
New England
1 review
Dined on February 14, 2021
Overall5food5service5ambience5

Valentine's Day

RS
RebeccaS
1 review
Dined on February 14, 2021
Overall4food5service4ambience4

The food was good but our server forgot a bunch of our food and there were a lot of children there on Valentine’s Day so it was quite noisy. I still love PF Chang’s but this wasn’t my favorite experience there.

DC
DianeC
New England
12 reviews
Dined on February 14, 2021
Overall5food5service4ambience4

We always get Mongolia beef honey chicken 2 very tasty dishes also got tempura roll was delicious & chicken fried rice

H
Hd2411
New England
2 reviews
Dined on January 16, 2021
Overall5food5service5ambience5

The food was delicious! They did a great time getting us in on time.

OT
OpenTable Diner
New England
4 reviews
Dined on January 15, 2021
Overall5food5service5ambience5

It was awesome. The waitress was awesome and friendly

S
vipStephanie
New England
19 reviews
Dined on December 31, 2020
Overall2food4service3ambience1

Went NYE- seems like they were not prepared for takeout orders (that had been placed prior) - who doesn’t know they EVERYONE gets Chinese food on NYE?? Restaurant was understaffed with employees doing more than their fare share but complaining while doing it. Restaurant was filthy, tables not bussed for over an hour! It wasn’t really busy for sit down so not sure why it took so long to clean tables. Heard and saw people waiting over an hour for takeout orders. Food was good, when we finally got it and the right order. Waitress was trying but she was doing too many things at once. Had two food orders delivered to us that were not ours!! All in all restaurant was not managed well (although manager was swarmed all night and very apologetic.) Won’t be going back anytime soon. 😔

H
Herewiththefam
1 review
Dined on December 24, 2020
Overall5food5service5ambience5

It was Christmas Eve during the time of Covid. They did a great job considering everything was going against them!

p
vippgf50
New England
25 reviews
Dined on October 10, 2020
Overall5food5service5ambience4

Had a great meal and wonderful service there the other night. The food at this particular Changs is substantially better than some of their other establishments. And the wait staff was very accommodating and helpful!

JM
JeffM
New England
11 reviews
Dined on September 19, 2020
Overall5food5service5ambience5

Food was great as usual and our server was.suoer nice

J
vipJennifer
New England
7 reviews
Dined on August 27, 2020
Overall3food4service3ambience4

Considering that there were very few diners in the restaurant I expected service to be quicker than it proved to be. Food was very good and our waitstaff was very friendly and attentive once we were waited on.

CW
vipClarkWayne
New York Area
12 reviews
Dined on August 18, 2020
Overall1food4service1ambience1

Service is hit or miss at P.F. Chang’s in Natick On Tuesday, Aug18 it was a total miss. I went there for lunch, the hostess sat me at a socially distant booth. It was hardly a busy time in terms of customer volume.

Long story short, I sat there patiently for 12 minutes without a single acknowledgement from a server (no greeting, no water, no place setting, no customary start to a restaurant experience). So I got up and walked out, again without any acknowledgement whatsoever(and enjoyed lunch at California Pizza Kitchen)

LF
LoveFood
New England
8 reviews
Dined on February 21, 2020
Overall3food3service3ambience3

Environment felt very different and food didn’t feel very fresh

CW
vipChristineW
New England
36 reviews
Dined on February 20, 2020
Overall4food4service4ambience4

Good food. Good service. Nothing to write home about but if you are in the mood for some Chinese food a solid option.

j
vipjojobangs
New England
44 reviews
Dined on February 14, 2020
Overall3food4service3ambience3

We were seated right away but did not receive drink or wine lists or attention from the wait staff for a while. Eventually we did have a waiter come to our table and he did a fine job of serving us. The food was very tasty and included lettuce wraps, Mongolian Beef, and ginger chicken and broccoli.

RR
RoubaixRed
New England
14 reviews
Dined on February 14, 2020
Overall4food3service4ambience5

We went on Valentine's Day and ordered the special dinner for two. My wife's food was outstanding and she is very picky. The steak I ordered was OK, not that great. They messed up my sides by bringing food I told them I was allergic to and did not eat. Not a big deal to take it off the plate, except that I had to and the food was wasted. I might go back and try a different dish.
Having said that, the value of the special meal was good and the portions generous.

OT
OpenTable Diner
Querétaro
1 review
Dined on December 23, 2019
Overall5food5service1ambience5

Maybe the waiter was new cause he was super slow and the food took like 45 minutes to be ready and we were starving so we didn’t love the service and it’s a shame cause the food was delicious

P.F. Chang's - Natick
Responded on January 10, 2020

We are sorry to hear about your experience. We will share it with our team. If you would like to discuss your feedback with us further, please reach out to us at 480-888-3100.  Thank you!

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PB
vipPhilBGirth
New England
22 reviews
Dined on December 16, 2019
Overall3food3service2ambience2

one waitress for a table of 13? Bar tender messed up drinks, food was late and inconsistent. Not a very good experience for a part of 13

P.F. Chang's - Natick
Responded on January 10, 2020

Sorry to see your experience wasn’t what we had hoped it would be! We’ll be sure to share this with our team. If you would like to discuss your feedback with us in further detail, please reach out to us at 480-888-3100.  Thank you!

Report
s
vipsibud
New England
27 reviews
Dined on December 14, 2019
Overall1food1service1ambience1

The food was cold the new menu sucks

OT
OpenTable Diner
New England
2 reviews
Dined on December 7, 2019
Overall3food3service3ambience3

B L A H
It was nothing special.
Service met standard.
Food was standard.
The epitome of nothing special.

P.F. Chang's - Natick
Responded on January 10, 2020

Sorry to see your experience wasn’t what we had hoped it would be! We’ll be sure to share this with our team. If you would like to discuss your feedback with us in further detail, please reach out to us at 480-888-3100.  Thank you!

Report
TA
vipTripAdvisor
New England
847 reviews
Dined on November 24, 2019
Overall3food3service3ambience3

This place is convenient and they play on that. Was at Apple and my son wanted to eat. There needs to be more concern about kitchen timing and service in general. Some dishes are good. Tonight the dumplings were great... the honey chicken not served hot. Should be much better.

OT
OpenTable Diner
New England
2 reviews
Dined on November 2, 2019
Overall2food4service1ambience4

Rushed for Bill and Desert 40mins into meal. Felt like I was dining with a timer

OT
vipOpenTable Diner
New England
4 reviews
Dined on November 1, 2019
Overall5food5service5ambience5

Ian is a great server and most polite guy around!!!!!!! Fantastic experience. He deserves a promotion!!!!! Or a raise. Clearly manager material!

KD
vipKarenD
New England
6 reviews
Dined on October 17, 2019
Overall5food5service5ambience5

Great birthday dinner!

OT
OpenTable Diner
New England
1 review
Dined on September 29, 2019
Overall1food5service1ambience3

Normally I love PF Chang’s but tonight was a disaster. Our table had no place settings or silverware and we had to ask for it three times. Twice after the appetizers came. We asked for tea and never received it. w asked for more rice and never received it. And a whole host of other issues. Normally it is great, so I am chalking it up to a bad night. But boy was it bad

P.F. Chang's - Natick
Responded on October 2, 2019

We're sorry to see this. If you would like to discuss your feedback with us in further detail, please reach out to us at 480-888-3100.  Thank you!

Report
MM
MatthewM
New England
2 reviews
Dined on September 13, 2019
Overall4food4service4ambience3

Food was good but Pad Tai was very spicy- the waiter said it should have a pepper next to it on the menu to indicate that it is indeed spicy but doesn't. Clearly not the first complaint they have had about the heat.

M
Mely
New England
3 reviews
Dined on August 31, 2019
Overall3food4service3ambience2

The party sitting next to us behaved as if they were at their house. Feet up on chairs, watching videos on their phones that we could hear perfectly at our table. Wearing caps while eating.
The server brought us dirty glasses. When we told him, he argued that they were wet. Gross! Glasses should not be wet! But that wasn't the problem. The glasses had lipstick on them, which I had to show the server. Why couldn't he just take them back instead of debating if they were dirty or not.
Windows were dirty and smudged with children's fingerprints' (?).
Floor was sticky.
The water served was at room temperature.

o
vipout2dine
New England
95 reviews
Dined on August 28, 2019
Overall3food3service4ambience3

This visit to PF Chang’s was disappointing. The waitress was great and gave us very good service. We ordered the Wok Filet Mignon entree and the meat was not filet. It was very tough and grizzly. When the waitress asked how our meal was we told her we were unhappy with the entree. She ordered another filet and this time it was correct and tasted like filet. Why were we are served the wrong meat? I’ve always enjoyed eating at PF Chang’s, but it seems that the food quality and service are declining.

d
dasrp
New England
9 reviews
Dined on August 20, 2019
Overall4food3service5ambience4

As usual most everything was great. However, the chicken lettuce wraps were dry and I didn’t like the flavor. I won’t order that again

TA
vipTripAdvisor
New England
847 reviews
Dined on August 12, 2019
Overall3food3service3ambience3

There's always something that doesn't go right here... and lately, it's very very slow... a long time to get chow from the kitchen. Our won ton soup, that has always been a reliable dish, has disappointed on the past couple of visits... once served cold, tonight the won tons were overcooked, the wrapper almost disappearing. No more won ton for me.

The one thing that is always great are the pork dumplings... excellent. Sesame chicken fine enough. The potential is great, but they just don't seem to execute well and are inconsistent.

OT
OpenTable Diner
New England
4 reviews
Dined on August 10, 2019
Overall5food5service3ambience5

Food came incredibly fast. Almost too fast. Couldn’t even finish the app before dinner was there. Waitress was very nice but not super attentive and spoke so soft we could barely hear her. Food was amazing. Would definitely return.

s
vipsibud
New England
27 reviews
Dined on August 3, 2019
Overall4food4service4ambience3

I just wish they would slow down. The rush your dinner

P.F. Chang's - Natick
Responded on August 8, 2019

Thanks for sharing your feedback with us and we are sorry to hear about your disappointment. We will be sure to share your feedback with our team.

Report
TA
vipTripAdvisor
New England
847 reviews
Dined on July 25, 2019
Overall2food2service3ambience3

This place is in major need of an overhaul... things are not operating very well. Before adding new menu items, perhaps they should figure out the basics first. They didn't have the wine I ordered... that can happen, but it took a very long time to tell me. Our food took a long time and one dish finally arrived... out chicken wraps were just ok... then the other took another 10 minutes! The 2nd dish, the shrimp with orange sauce, not as good as in the past. They switched the shrimp to very small shrimp... not smart... not as good. Odd as the place wasn't very busy, so why the kitchen so slow?

Anyway, this spot is going in the wrong direction. I want to like it here but just not worth the aggravation... I'm out.

L
vipLessie
New England
51 reviews
Dined on July 16, 2019
Overall4food4service2ambience3

Took 10 minutes for the server to show up at my table. My husband asked for a drink and a glass of water. The drink took another 10-15 minutes. We asked for the water 3 times before she brought it. No apologies or even awareness that she was at least mildly incompetent.

HF
HerbF
New England
22 reviews
Dined on June 23, 2019
Overall5food5service5ambience5

Terrific meal for two. Ginger chicken, Beef Sichuan ans spicy green beans. Enough left over for another meal . Great service. Good value when using their Rewards card promotion. Not busy on a sunday night at 6:00.

TA
vipTripAdvisor
New England
847 reviews
Dined on June 3, 2019
Overall4food4service4ambience3

Good mall option. Our won ton soup was very good... light broth. Loved our honey chicken and the orange shrimp... served with rice. Great pan fried dumplings here. Good service.

OT
OpenTable Diner
New England
3 reviews
Dined on May 9, 2019
Overall4food4service4ambience4

Food was outstanding. Chilean sea bass was incredible.

FAQs

You can order delivery directly from P.F. Chang's - Natick using the Order Online button. P.F. Chang's - Natick also offers takeout which you can order by calling the restaurant at (508) 651-7724.

P.F. Chang's - Natick is rated 4.3 stars by 73 OpenTable diners.

Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable. Due to local restrictions, this restaurant may not be accepting reservations at the moment.