P.F. Chang's - Natick

4.1
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49 Reviews
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$30 and under
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Asian
P.F. Chang's is a restaurant concept that honors the 2,000-year-old Asian tradition of wok cooking and believes in making food from scratch every day in every restaurant. With a Farm to Wok™ food philosophy at its core, P.F. Chang's chefs hand-roll dim sum, hand chop and slice all vegetables and meats, handcraft every sauce and wok-cook each recipe, every day in every restaurant using wholesome, fresh ingredients. With roots in Chinese cooking, the culinary landscape at P.F. Chang's now stretches across Asia with diverse, culturally inspired recipes including hand-rolled sushi, Vietnamese-style soups and bowls, traditional Chinese dim sum, wok-fired chicken and beef entrées, and family style noodles and rice. All made from scratch every day.
What 49 People Are Saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
4.1based on recent ratings
4.3
food
4.0
service
4.0
ambience
3.8
value
Noise · Moderate
33% of people would recommend it to a friend
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OT
New England
2 reviews
Dined on November 2, 2019
Overall2food4service1ambience4

Rushed for Bill and Desert 40mins into meal. Felt like I was dining with a timer

OT
New England
3 reviews
Dined on November 1, 2019
Overall5food5service5ambience5

Ian is a great server and most polite guy around!!!!!!! Fantastic experience. He deserves a promotion!!!!! Or a raise. Clearly manager material!

KD
New England
5 reviews
Dined on October 17, 2019
Overall5food5service5ambience5

Great birthday dinner!

OT
New England
1 review
Dined on September 29, 2019
Overall1food5service1ambience3

Normally I love PF Chang’s but tonight was a disaster. Our table had no place settings or silverware and we had to ask for it three times. Twice after the appetizers came. We asked for tea and never received it. w asked for more rice and never received it. And a whole host of other issues. Normally it is great, so I am chalking it up to a bad night. But boy was it bad

P.F. Chang's - Natick
Responded on October 2, 2019

We're sorry to see this. If you would like to discuss your feedback with us in further detail, please reach out to us at 480-888-3100.  Thank you!

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MM
New England
2 reviews
Dined on September 13, 2019
Overall4food4service4ambience3

Food was good but Pad Tai was very spicy- the waiter said it should have a pepper next to it on the menu to indicate that it is indeed spicy but doesn't. Clearly not the first complaint they have had about the heat.

M
New England
3 reviews
Dined on August 31, 2019
Overall3food4service3ambience2

The party sitting next to us behaved as if they were at their house. Feet up on chairs, watching videos on their phones that we could hear perfectly at our table. Wearing caps while eating.
The server brought us dirty glasses. When we told him, he argued that they were wet. Gross! Glasses should not be wet! But that wasn't the problem. The glasses had lipstick on them, which I had to show the server. Why couldn't he just take them back instead of debating if they were dirty or not.
Windows were dirty and smudged with children's fingerprints' (?).
Floor was sticky.
The water served was at room temperature.

o
New England
90 reviews
Dined on August 28, 2019
Overall3food3service4ambience3

This visit to PF Chang’s was disappointing. The waitress was great and gave us very good service. We ordered the Wok Filet Mignon entree and the meat was not filet. It was very tough and grizzly. When the waitress asked how our meal was we told her we were unhappy with the entree. She ordered another filet and this time it was correct and tasted like filet. Why were we are served the wrong meat? I’ve always enjoyed eating at PF Chang’s, but it seems that the food quality and service are declining.

d
New England
6 reviews
Dined on August 20, 2019
Overall4food3service5ambience4

As usual most everything was great. However, the chicken lettuce wraps were dry and I didn’t like the flavor. I won’t order that again

TA
New England
766 reviews
Dined on August 12, 2019
Overall3food3service3ambience3

There's always something that doesn't go right here... and lately, it's very very slow... a long time to get chow from the kitchen. Our won ton soup, that has always been a reliable dish, has disappointed on the past couple of visits... once served cold, tonight the won tons were overcooked, the wrapper almost disappearing. No more won ton for me.

The one thing that is always great are the pork dumplings... excellent. Sesame chicken fine enough. The potential is great, but they just don't seem to execute well and are inconsistent.

OT
New England
4 reviews
Dined on August 10, 2019
Overall5food5service3ambience5

Food came incredibly fast. Almost too fast. Couldn’t even finish the app before dinner was there. Waitress was very nice but not super attentive and spoke so soft we could barely hear her. Food was amazing. Would definitely return.

s
New England
22 reviews
Dined on August 3, 2019
Overall4food4service4ambience3

I just wish they would slow down. The rush your dinner

P.F. Chang's - Natick
Responded on August 8, 2019

Thanks for sharing your feedback with us and we are sorry to hear about your disappointment. We will be sure to share your feedback with our team.

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TA
New England
766 reviews
Dined on July 25, 2019
Overall2food2service3ambience3

This place is in major need of an overhaul... things are not operating very well. Before adding new menu items, perhaps they should figure out the basics first. They didn't have the wine I ordered... that can happen, but it took a very long time to tell me. Our food took a long time and one dish finally arrived... out chicken wraps were just ok... then the other took another 10 minutes! The 2nd dish, the shrimp with orange sauce, not as good as in the past. They switched the shrimp to very small shrimp... not smart... not as good. Odd as the place wasn't very busy, so why the kitchen so slow?

Anyway, this spot is going in the wrong direction. I want to like it here but just not worth the aggravation... I'm out.

L
New England
47 reviews
Dined on July 16, 2019
Overall4food4service2ambience3

Took 10 minutes for the server to show up at my table. My husband asked for a drink and a glass of water. The drink took another 10-15 minutes. We asked for the water 3 times before she brought it. No apologies or even awareness that she was at least mildly incompetent.

HF
New England
22 reviews
Dined on June 23, 2019
Overall5food5service5ambience5

Terrific meal for two. Ginger chicken, Beef Sichuan ans spicy green beans. Enough left over for another meal . Great service. Good value when using their Rewards card promotion. Not busy on a sunday night at 6:00.

TA
New England
766 reviews
Dined on June 3, 2019
Overall4food4service4ambience3

Good mall option. Our won ton soup was very good... light broth. Loved our honey chicken and the orange shrimp... served with rice. Great pan fried dumplings here. Good service.

OT
1 review
Dined on May 9, 2019
Overall4food4service4ambience4

Food was outstanding. Chilean sea bass was incredible.

R
New England
51 reviews
Dined on April 27, 2019
Overall5food5service5ambience4

The food was great, the service was just as GOOD..The Banana spring rolls were amazing..we will be back!!

TA
New England
766 reviews
Dined on April 12, 2019
Overall4food4service4ambience3

On a Friday night, pretty quiet in the dining room. Kitchen was able to do a fine job on our Long Noodles w/Shrimp and Orange Chicken... both very good and served very hot. Service from Maria was excellent!

L
New England
11 reviews
Dined on April 1, 2019
Overall5food5service5ambience4

Food in this location is surprisingly delicious. The Mongolian beef, long-life noodles with large shrimp, and the Mandarin salad are my favorites! Server was excellent!

s
New England
22 reviews
Dined on March 23, 2019
Overall3food2service2ambience3

Our lettuce warps filling had a burnt look and taste. The Pork in our Lo Mein was huge chunks hard to cut with butter knife. Waitress gave us the check and then came back to see if it was ready only to then ask us if we wanted to order desert.

OT
New England
2 reviews
Dined on March 8, 2019
Overall5food5service5ambience5

Definitely order the lettuce wraps! Everything was delicious!

OT
New England
1 review
Dined on March 6, 2019
Overall5food5service5ambience4

Server was awesome! Food is consistently delish!

OT
Las Vegas
7 reviews
Dined on February 17, 2019
Overall4food4service3ambience3

Good food & good atmosphere

TA
New England
766 reviews
Dined on January 26, 2019
Overall4food4service4ambience4

Our large bowl of won ton soup was perfect tonight, esp. on a bitter cold evening. Orange peel shrimp, lettuce wraps, fried rice, pork dumplings, dragon rolls, bottle of Chardonnay. Good meal.

TD
New England
7 reviews
Dined on January 26, 2019
Overall5food5service5ambience5

The food and the ambiance was spectacular. Will be back again.

OT
New England
3 reviews
Dined on January 12, 2019
Overall5food5service5ambience4

I had a fantastic meal at P.F. Chang’s in Natick Mall with my girlfriend. We really enjoy the food at our local P.F. Chang’s in Syracuse and had similar expectations for this location. We were not disappointed as the food was excellent and timely and the service was top notch.

FD
New England
8 reviews
Dined on December 31, 2018
Overall3food4service2ambience3

We traditionally went every New Years but the service was so bad (staff hungover) that we switched to NY Eve. Staff wasn't inattentive but the place definitely seems to lack management oversight. Despite having a reservations, the "hostess" put us in a bad table and then when we complained moved us to a table that was worse....then promptly left. Tracked her down to get a reasonable table which she obliges, made a face and walked off. Our waiter then disappeared and another stepped because we were "out of the view" of waiter #1. From there on ...smooth sailing! Food was very good. The small size of wine by the glass may be the smallest I've ever seen....like a vineyard tasting. Good luck, the food was worth the aggravation.

MD
New York Area
4 reviews
Dined on December 30, 2018
Overall5food5service5ambience5

Great food very fresh
Waiter was excellent
Table was perfect
And entire staff was outstanding

D
New England
14 reviews
Dined on December 29, 2018
Overall3food2service4ambience4

We have been to PF Chang’s in multiple locations many times over the past +/-10 years and have enjoyed ourselves. This visit at Natick was disappointing. Food quality was lacking on many levels. We did alert management of the problems and they were very apologetic and took responsibility for the dinner flaws as well as a majority of our bill. They are a quality oriented restaurant and this one experience won’t keep us from going back.

OT
New England
4 reviews
Dined on December 22, 2018
Overall4food4service5ambience4

Visited during a shopping trip with my daughters. Waiter was excellent but support staff a little off - tried to serve my soup twice and my daughters meal twice.

OT
New England
2 reviews
Dined on December 21, 2018
Overall4food4service5ambience4

The food and service is always good at this location.

TA
New England
766 reviews
Dined on December 13, 2018
Overall4food4service3ambience3

As usual, the dining experience here is not without its challenges... mostly service issues and the food served not that hot. The food itself is pretty good. The rest is hit or miss. Comes down to staffing and training. Lots of potential here. Egg rolls and chicken wraps were good. Pork dumplings the best. Orange Peel shrimp and Honey chicken good.

EE
New England
9 reviews
Dined on December 1, 2018
Overall5food5service4ambience5

Superb meal and experience as always

OT
New England
1 review
Dined on December 1, 2018
Overall4food4service3ambience4

Service ok but not great. All meals good with exception that beef and broccoli was weak- beef over cooked.

M
1 review
Dined on December 1, 2018
Overall3food4service2ambience4

I requested a booth in my open table reservation and although there were several available, we were sat at a table.
We waited almost 15 minutes for our server to even come to our table and then she seemed displeased that we wanted to put in our entire order. This is unappreciated for adults but completely unexceptable for families with young children.

e
1 review
Dined on November 23, 2018
Overall4food4service4ambience3

Relaxed and welcoming. The food was perfect after a long morning of shopping.

K
New England
14 reviews
Dined on November 17, 2018
Overall1food1service1ambience3

Everything we ordered (4 of us) was horrible. The food ranged from bad to disgusting. "housemade" eggrolls that were soggy and falling apart. Egg drop soup that was sweet??? Cold, gloopy, covered in sugary sauces...Just disgusting. Server couldn't care less.

OT
1 review
Dined on November 17, 2018
Overall5food5service5ambience5

Good food and fast service

K
New England
3 reviews
Dined on November 3, 2018
Overall4food4service3ambience4

We regularly go to P.F. Chang's and we like food there.

s
New York Area
15 reviews
Dined on November 3, 2018
Overall4food4service5ambience4

Great for 7 of us although we needed to wait as our reservation was for 6. This is a very busy restaurant but service was good.