P.F. Chang's - Naples

4.3
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136 Reviews
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$30 and under
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Asian
P.F. Chang's is a restaurant concept that honors the 2,000-year-old Asian tradition of wok cooking and believes in making food from scratch every day in every restaurant. With a Farm to Wok™ food philosophy at its core, P.F. Chang's chefs hand-roll dim sum, hand chop and slice all vegetables and meats, handcraft every sauce and wok-cook each recipe, every day in every restaurant using wholesome, fresh ingredients. With roots in Chinese cooking, the culinary landscape at P.F. Chang's now stretches across Asia with diverse, culturally inspired recipes including hand-rolled sushi, Vietnamese-style soups and bowls, traditional Chinese dim sum, wok-fired chicken and beef entrées, and family style noodles and rice. All made from scratch every day.
What 136 People Are Saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
4.3based on recent ratings
4.4
food
4.4
service
4.4
ambience
4.3
value
Noise · Moderate
94% of people would recommend it to a friend
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R
Naples
14 reviews
Dined on September 21, 2019
Overall 3food 4service 4ambience 4

Always good Food and Service !

OT
Dallas
1 review
Dined on September 15, 2019
Overall 2food 2service 3ambience 3

The restaurant was fairly empty and yet we still had over cooked marginally tasty food. Definitely not enough protein in the vegetables for the price either. The poke bowl, however was very good.

M
Naples
22 reviews
Dined on September 12, 2019
Overall 3food 4service 2ambience 3

For some reason our order, take by Marco, did not get processed properly. We ordered two appetizers and one entree ( Chang's spicy chicken) which still did not arrive after an hour. Basically, our waiter ignored us in favor of a larger table that came in 20 minutes after us. After over an hour the Manager, Debra came over and apologized saying our entree order "got bumped" and she was comping us for the chicken. After an hour and 20 minutes the entree finally came out. Adding insult to injury Marco conveniently charged us for the chicken. We had to ask him to remove it. Did Debra forget to tell him? Did he decide he was going to try to fool us and charge anyway?

RW
Naples
6 reviews
Dined on September 10, 2019
Overall 5food 5service 5ambience 5

Carol was a great waitress. She was very helpful and very nice. We will be back and ask for her.

P.F. Chang's - Naples
Responded on September 20, 2019

Thanks for sharing this! We’ll make sure to share this with our team! We hope to see you soon!

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LT
Naples
15 reviews
Dined on August 22, 2019
Overall 5food 5service 5ambience 5

Close to home, continually good food and service.

C
Naples
100 reviews
Dined on August 16, 2019
Overall 5food 5service 5ambience 5

Try their Organic Margaritas during their Happy Hour. I have never been disappointed. During the winter season be sure to make a reservation otherwise you will have a long wait.

G
Naples
21 reviews
Dined on August 14, 2019
Overall 5food 5service 5ambience 5

Love this place. Food is consistently delicious!!

OT
Naples
2 reviews
Dined on August 13, 2019
Overall 4food 4service 4ambience 4

Good stuff

OT
Naples
3 reviews
Dined on July 29, 2019
Overall 1food 4service 1ambience 4

Everything was good except the service. Unfortunately service was really bad.

P.F. Chang's - Naples
Responded on July 31, 2019

We're sorry to see this. If you would like to discuss your feedback with us in further detail, please reach out to us at 480-888-3100.  Thank you!

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MD
Naples
10 reviews
Dined on July 21, 2019
Overall 4food 4service 4ambience 4

The only disappointment for us was that I had indicated on the reservation that we were celebrating my granddaughter's 12 birthday and they did nothing special for her. I thought perhaps they had a special dessert or something to celebrate significant events. They should take that option off the reservation process if they do nothing for birthdays.

P.F. Chang's - Naples
Responded on July 31, 2019

We're sorry to see this. If you would like to discuss your feedback with us in further detail, please reach out to us at 480-888-3100.  Thank you!

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LK
Naples
1 review
Dined on July 14, 2019
Overall 5food 5service 5ambience 5

It was great for a late lunch, place was quiet and we had a good time waitress was very accommodating!

JH
Charleston
4 reviews
Dined on July 7, 2019
Overall 3food 5service 2ambience 3

Service super slow. Probably won’t go back to that location it took so long. Food was excellent

P
Naples
10 reviews
Dined on June 26, 2019
Overall 4food 5service 4ambience 4

Graduation

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R
Las Vegas
12 reviews
Dined on June 24, 2019
Overall 5food 4service 5ambience 5

I asked my server to bring out my food at a hot temperature, but my food was almost lukewarm. Disappointed.

P.F. Chang's - Naples
Responded on July 3, 2019

Sorry to see your experience wasn’t what we had hoped it would be! We’ll be sure to share this with our team. If you would like to discuss your feedback with us in further detail, please reach out to us at 480-888-3100.  Thank you!

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OT
Naples
5 reviews
Dined on June 22, 2019
Overall 5food 5service 5ambience 5

Awesome as always! Crispy Honey Chicken! The Best!!

P.F. Chang's - Naples
Responded on July 3, 2019

Thanks for sharing this! We’ll make sure to share this with our team! We hope to see you soon!

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F
Charleston
60 reviews
Dined on June 20, 2019
Overall 1food 3service 1ambience 3

Screaming manager, HORRIBLE service, falling patrons. This was an all out AWFUL experience. Food was good, that’s about all that was good. Server was pretty bad, ran out of drink and waited forever for refills-we had to ask another server to get us refills. Server didn’t have many tables to serve, but would disappear for 10-15 min at a time. We only ordered apps and it took over an hour to order and pay.
Another patron slipped on water beside our table and they told their server-also our server-who NEVER even offered to clean it up. WE had to tell another server and she immediately cleaned it up.
This was a horrible experience. Now we know why the restaurant was mostly empty at dinner time. Would not recommend

TS
Naples
8 reviews
Dined on June 19, 2019
Overall 3food 2service 5ambience 4

Brussell sprouts had way too much soy sauce. Service was good. Food very reasonable, but wine and spirits are really priced high.

OT
Naples
5 reviews
Dined on June 14, 2019
Overall 4food 4service 5ambience 5

Always an enjoyable place, food and ambiance is very good, our server Kristian, perfect job keeping us informed, got all the items to the table efficiently, and checked often enough to show she cares about customers. We’ll be back!

G
Naples
22 reviews
Dined on June 5, 2019
Overall 5food 5service 5ambience 5

Love the quality and continuous excellent service

l
Naples
3 reviews
Dined on May 27, 2019
Overall 2food 5service 1ambience 1

The service was terrible. From the delay in being seated (when there were literally over 20 empty tables) to the cucumber drink being made without cucumber and the waitress not noticing, to the wrong entree being brought, to the slow and pathetic service, it was not an experience I wish to replicate. Oh, and the hostess was off putting, also. The food, however, that was ordered and delivered was pretty darn good.

T
Naples
13 reviews
Dined on May 24, 2019
Overall 4food 4service 4ambience 4

Great dinner as always PF Chang’s. Never disappoints!!

OT
Naples
2 reviews
Dined on May 21, 2019
Overall 5food 5service 5ambience 5

Service was excellent! Happy hour was a great value before dinner!

GS
New York Area
1 review
Dined on May 12, 2019
Overall 5food 5service 5ambience 5

It was a great place to celebrate Mother's Day. We had anticipated a loud noisy restaurant but found the place to be perfect.

K
New England
6 reviews
Dined on May 12, 2019
Overall 5food 5service 5ambience 5

Always have a wonderful experience at Chang’s. Fun beverages, great appetizers, and consistently delicious miso Salmon. Thank you Chang’s for making my Mother’s Day.

d
Orlando
1 review
Dined on May 8, 2019
Overall 1food 4service 1ambience 4

The service was terrible. As an example we ordered desert and coffee after dinner. It took 10 minutes for the cake and another 10 minutes for the coffee , then another 10 minutes for the cream. This just capped off the poor service throughout the dinner. We dine here quite often and have noticed the service going downhill over the last couple of visits. Something needs to change

P.F. Chang's - Naples
Responded on May 10, 2019

We're sorry to hear about your experience and will share this with our team. If you would like to discuss your feedback with us in further detail, please reach out to us at 480-888-3100. Thank you!

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D
Philadelphia
60 reviews
Dined on May 8, 2019
Overall 3food 3service 3ambience 3

Place seems to run on auto pilot.
Food consistent
Staff friendly

f
Naples
5 reviews
Dined on May 4, 2019
Overall 5food 5service 5ambience 5

Nicole was our server, what a joy, she made great recommendations and was so pleasant and cheerful, food always great, drinks sublime

NN
Naples
48 reviews
Dined on May 2, 2019
Overall 4food 5service 2ambience 4

Food always good and consistent. Service was unfriendly and inattentive.

EG
Naples
13 reviews
Dined on April 28, 2019
Overall 5food 5service 5ambience 5

Had a great meal and great service!

k
New York Area
68 reviews
Dined on April 27, 2019
Overall 5food 5service 4ambience 3

Noisy. Loud music. Warm friendly service. Good food.

RM
Naples
5 reviews
Dined on April 25, 2019
Overall 4food 4service 4ambience 4

Good food and attentive service.We met friends for lunch which I would highly recommend. Make a reservation.

CY
Naples
2 reviews
Dined on April 22, 2019
Overall 4food 5service 1ambience 2

As usual we all loved everything!!!
EXCEPT THE SERVICE. Very unfriendly waitress and not attentive at all. We tried to be super nice to her to get her to smile but she didn’t want any part of it!!!

MS
Naples
5 reviews
Dined on April 22, 2019
Overall 1food 4service 1ambience 3

The dining experience was terrible. We were never assigned a server and had to ask other servers for help. Worst dining experience ever!!!!

P.F. Chang's - Naples
Responded on April 25, 2019

Sorry to see your experience wasn’t what we had hoped it would be! We’ll be sure to share this with our team. If you would like to discuss your feedback with us in further detail, please reach out to us at 480-888-3100.  Thank you!

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l
New England
24 reviews
Dined on April 22, 2019
Overall 1food 3service 1ambience 3

The service was just terrible! We were seated on time. Waited 15 minutes to get our cocktails and then waited more than an hour to get our dinners - unbelievable. Not sure we want to dine at this particular P.F. Chang's again.

P.F. Chang's - Naples
Responded on April 25, 2019

Sorry to see your experience wasn’t what we had hoped it would be! We’ll be sure to share this with our team. If you would like to discuss your feedback with us in further detail, please reach out to us at 480-888-3100.  Thank you!

Report
T
Naples
53 reviews
Dined on April 20, 2019
Overall 5food 5service 5ambience 5

Always a pleasure ~ just forgot to use my $10 off coupon 😣

OT
Naples
2 reviews
Dined on April 19, 2019
Overall 3food 3service 2ambience 4

We love PF Changs and always go when we are in Naples, tonight we were a bit disappointed, our server seemed new, was not familiar w allergens and was very slow, hoping next time will be bettet.

KK
New York Area
4 reviews
Dined on April 16, 2019
Overall 4food 4service 2ambience 4

We love going to PF Chang's. The food is always good. Our service was not great on our last visit-very slow and unresponsive. We will go back.

HF
Naples
14 reviews
Dined on April 15, 2019
Overall 5food 5service 5ambience 5

Never disappointed. We love P.F. Chang’s. Always good food good quality

FL
Miami
694 reviews
Dined on April 13, 2019
Overall 3food 4service 2ambience 4

Upon arrival the hostess appeared to be unaware of our open table reservation but finally found it. We were seated in about 10 minutes. After another 10 minutes a backup server came to take our order as the server assigned to us was backed up. After some further delays our food came and was quite good.

G
Naples
22 reviews
Dined on April 3, 2019
Overall 5food 5service 5ambience 5

Service was excellent and the peppered chicken was amazing. Love it there.

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