P.F. Chang's - Louisville
We had a fabulous dinner for my son’s 27th birthday! The food was superb and the service was excellent.
It was a great experience and delicious food!!
The service was super slow and the quality of the food has gone downhill. My crispy honey chicken was McDonald’s quality. Won’t be going back to this location.
The restaurant is too bright now. Every table almost sat under a bright spotlight and it was a bit much. The service from the entrance to the server was barely average even though it was a Wednesday and not that busy. Noise levels seemed higher for the lack of tables sat but there were kids yelling and large gatherings all around us. The appetizer of chicken lettuce wraps was sad looking. The filling had great flavor but the lettuce leaves were the bottom of the head of lettuce, mostly white not green and all were broken so almost impossible to use. The entrées had good flavor but we were missing an item, missing sauce on one of the entree’s and had the smallest amount of rice. Side note: your plates are way too big for the table size. We were constantly moving things around to make it all fit and no one offered to remove some, mostly because our server was MIA most of the time. Not the birthday I had hoped for so it will be awhile before we return to this location.
Restaurant could not locate my reservation
It was a birthday dinner for our son. Everything was delicious. The service? Absolutely horrible.
Getting together with friends for Christmas
Dinner was good. Our waitress was great! Food was delicious, as usual. My only complaint was the restaurant always seems to seat us in the booths on the end of the restaurant, next to the windows. I specifically asked for a seat in a warm area. Other than that, everything was great!
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Great, as usual!
Great server. Restaurant was dirty.
Not as expected. Sweet & Sour Pork didn’t taste as good as other PF Chang’s restaurants.
The floor was gross.. torn up receipt paper, straw wrappers, food that had been stepped on and smashed into the carpet all next to our table and under our booth. Watched multiple employees just step on or over it without even bothering to grab a broom. A beer and a glass of wine took over 20mins.. our food actually came out before we even got our first drinks. Probably won't be returning to this location.
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Service was good, food was ok. We sat outside which was very pleasant.
Bree was terrific and the Chile green beans all day long please. So good! Quiet evening out on the patio was delightful.
Floor was dirty in the dining room. The fare is standard chain quality. Our waitress was awesome. We won’t go back.
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This was perhaps the worst service we have ever experienced in a restaurant. My husband ordered beers that were not in stock. Unfortunately our server had no clue. At the 30 minute mark we still did not have drinks. It took 45 minutes for the appetizer we ordered to arrive and it was so so at best. We waited so long for our dinner entrees that we complained to the manager and left before the food arrived. The only positive was the manager comped our appetizer and my glass of wine. We will never eat there again!!
It was so nice to get a last minute girls night together and be able to get in quickly! The service was great, our waitress was attentive and very kind. The food was delicious and we over all enjoyed the atmosphere. Definitely planning on coming back soon!
I ordered the same appetizer (one was veggie and I could taste fish( you could tell the oil was old…it was faster for food than drink..the spicy food was bland.
I made a reservation, when we arrived the hostess said all she had was a bar top table in the bar! What is the purpose of making a reservation?
We’re sorry to see your experience wasn’t what we had hoped it would be! We’d love to hear about your visit so we can get it right next time. Could you send us a private note with more information about your visit and contact information and our team will reach out to you. Thanks!
Amazing service! Amazing food !
It was a great experience with my wife dining there.
Hostess was rude to other customers. We basically had to bus our own table. I get it that restaurants are short staffed but take care of the customers that you do have
Thanks for sharing this feedback with us. We will ensure that we pass this along to our team. We would love to get some additional detail from you. Could you send us a private note with more information about your visit and contact information and our team will reach out to you. Thanks!
We love PF Changs and normally the service is ok. However this time it was worse than just ok. Way too slow on getting stuff to us. Ordered lettuce wraps for appetizer and then waited 7 minutes to get a plate o eat them with. While I'm on the lettuce wraps which were good except that the lettuce that is being used now doesn't make for a good wrap. The last few times we have been there the lettuce has been to small and not capable of holding the filling. Still tasted great just not the same as it used to be. Other than that the food was very good as usual.
Shane was a great server!
Sadly, PF Chang’s has really gone downhill since my last dining experience. The food I ordered “Buddha’s Feast” tasted like it was frozen Chinese food that had been microwaved - seriously! The vegetables were mushy. My friends liked the sampler tray they ordered, but agreed that mine was really bad. The bottles of beer we ordered took about 20 minutes to arrive, maybe longer. Our waitress said she had to get the manager involved in order to get our beverages. What? How weird. How hard is it to open a bottle of beer? We didn’t even have fancy drink orders. Lastly, the ladies rest room was a mess - paper towels all over the floor from an overflowing waste bin and dust on everything. Really won’t make any plans to eat here again when there are so many other better dining options in Louisville.
Mediocre food. Music was way too loud.
Good food, drinks & service. I had mandarin crunch salad.
It had been years since I’ve been to P.F. Chang’s and forgot how much I liked it! Everything was good from the apps, to the main course, to dessert. Service was top notch too! I definitely won’t wait years again to come back!
Thanks for sharing this! We’ll make sure to share this with our team! We hope to see you soon!
My girlfriend and I enjoyed a nice dinner here. We have been several times and this location has always provided great food and a pleasant dining experience!!
Service was slow to remove dirty plates and glasses and the restaurant was slow
Excellent food and delicious drinks! The manager, Elizabeth, was very gracious and chatted with us after our dinner!
Our server Shane was the best server I've ever had at any restaurant EVER!!! I worked in the industry for a long time and I know good service. Well, this wasn't that...it was SUPERB!!! And, as always, the food was amazing and the atmosphere was perfect.
Arrived at 6:47 for 6:45 reservation and told we would need to wait 5-10 minutes. After 45 minutes we left but were more agitated by watching the hostesses playing around. Horrible experience. They need some adult supervision with customer service experience.
We all enjoyed our meal and the attentive service.
We came for my best friend’s birthday and had an AMAZING time!! Everything was excellent. The food was perfect. And our server was so attentive, friendly, and awesome!
Delicious food! Wonderful server!
So first time since early 2000s and Sébastien our server made the experience. I recommend asking for him
Food was great service was excellent ! Would definitely go back!
You can order delivery directly from P.F. Chang's - Louisville using the Order Online button. P.F. Chang's - Louisville also offers takeout which you can order by calling the restaurant at (502) 327-7707.
P.F. Chang's - Louisville is rated 4.3 stars by 162 OpenTable diners.
Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable. Due to local restrictions, this restaurant may not be accepting reservations at the moment.