P.F. Chang's - Louisville

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1. KH

   KellieH

   Savannah

   41 reviews

   vip
   5.0

   41 reviews

   Dined on July 1, 2022

   overall5food4service5ambience5

   We went for a business lunch. The service was great and the atmosphere was very conducive to our business conversation.

   P.F. Chang's - LouisvilleResponded on July 22, 2022Thanks! We’ll share this with our team! Hope to see you soon!

   Report
2. OT

   OpenTable Diner

   Louisville

   6 reviews

   4.0

   6 reviews

   Dined on June 17, 2022

   overall4food4service4ambience4

   The food was great and you get a lot of it. The service was hit or miss but overall OK.

   Report
3. F

   Foodeegurl

   Louisville

   18 reviews

   vip
   4.0

   18 reviews

   Dined on June 15, 2022

   overall4food5service4ambience3

   Music was loud thumping, vibrating and unpleasant.

   Report
4. B

   Bgood

   Tampa

   40 reviews

   vip
   5.0

   40 reviews

   Dined on June 13, 2022

   overall5food5service5ambience5

   Food was good and good service

   Report
5. E

   Excellent

   Louisville

   62 reviews

   vip
   5.0

   62 reviews

   Dined on June 11, 2022

   overall5food5service5ambience5

   Great meal, great services, and great atmosphere!

   Report
6. EE

   EricE

   Cincinnati

   40 reviews

   vip
   3.0

   40 reviews

   Dined on June 3, 2022

   overall3food3service5ambience5

   The glass noodles did not have any flavor. The shrimp appetizer was good. $13.25 for a Makers on the rocks seemed quite expensive.

   Report
7. OT

   OpenTable Diner

   Chicago

   1 review

   2.0

   1 review

   Dined on June 2, 2022

   overall2food5service3ambience3

   The food and wait staff was great. However, the restaurant didn’t have our reservation because they said their system doesn’t automatically pull in Open Table reservations. We had a very small wait, but what bothered me the most is how the hostess acted like it was my fault for not making the reservation hours in advance. If making a reservation via Open Table an hour in advance is an issue for this restaurant, then they don’t need to offer the option.

   Report
8. OT

   OpenTable Diner

   San Diego

   1 review

   5.0

   1 review

   Dined on May 27, 2022

   overall5food5service5ambience5

   Chef Chris is the best!!!

   Report
9. L

   Lance

   Louisville

   18 reviews

   vip
   1.0

   18 reviews

   Dined on May 23, 2022

   overall1food1service3ambience5

   Found a screw in my rice.

   Report
10. E

    Ernest

    Louisville

    2 reviews

    4.0

    2 reviews

    Dined on May 16, 2022

    overall4food5service4ambience4

    As usual the food was good, they seem to be short handed. our server was running all over and of course as much as she try could not provide the service that is expected. took a long time to get the food , fortunately we were with friends from out of town so it did not affect us too much .

    Report
11. B

    Bgood

    Tampa

    40 reviews

    vip
    5.0

    40 reviews

    Dined on May 16, 2022

    overall5food5service5ambience5

    Monday is a good day to go for dinner. Not crowded at all.

    Report
12. DS

    DeborahS

    Tucson

    16 reviews

    vip
    4.0

    16 reviews

    Dined on May 14, 2022

    overall4food4service4ambience3

    We forgot to give our waitperson our frequency number. How do we get It?

    Report
13. OT

    OpenTable Diner

    Louisville

    5 reviews

    1.0

    5 reviews

    Dined on May 12, 2022

    overall1food1service1ambience1

    We went for my daughters 19th birthday. We had never been. Guess we never will. They had a sign hung on the door that they were closed due to understaffing. However, they were letting certain parties in. I told the gentleman up front we had reservations and he even asked me the last name. His response to my last name was we are still closed. Extremely disappointed! We drove 35 minutes for this dinner. We then had to find other accommodations elsewhere. Waste of time, gas, and we had to deal with a hangry, disappointed birthday girl :(

    Report
14. OT

    OpenTable Diner

    Louisville

    10 reviews

    5.0

    10 reviews

    Dined on April 17, 2022

    overall5food5service5ambience5

    The food and service were both great as usual. The one thing I will say is it was extremely cold in the restaurant which made it a little difficult to fully enjoy the experience.

    Report
15. OT

    OpenTable Diner

    1 review

    5.0

    1 review

    Dined on April 17, 2022

    overall5food5service5ambience4

    Good service. Good good. A little loud aw we’re in middle of many full tables.

    Report
16. OT

    OpenTable Diner

    Nashville

    1 review

    vip
    1.0

    1 review

    Dined on April 16, 2022

    overall1food1service1ambience1

    Awful- it was filthy and we left upon being seated. Didn’t stay for dinner. We were handed 2 menus for a 6 person reservation after we had to ask for them and they had sticky substances and crumbs stuck to each of them. The overall restaurant was extremely dirty.

    Report
17. FT

    FernandoT

    San Diego

    1 review

    1.0

    1 review

    Dined on April 3, 2022

    overall1food4service1ambience3

    The hostess made us wait 30 minutes while she sat people that did not have reservations. When I spoke to the Manager she told me that they turn open table off at 5:00PM and don’t allow reservation on open table after that time. What good is open table if the restaurants shut it off??

    Report
18. AB

    AngelaB

    Louisville

    23 reviews

    vip
    2.0

    23 reviews

    Dined on April 3, 2022

    overall2food2service1ambience1

    Our waitress was so unacceptable, unready, At had no knowledge of the menu. she did NOT know how to write things down, she took a glass of water that was for another person at the table and gave it to someone else at the table that had just sat down. My guess were appalled awful experience ever

    Report
19. LD

    LawrenceD

    Louisville

    20 reviews

    vip
    4.0

    20 reviews

    Dined on April 2, 2022

    overall4food5service3ambience4

    Food was very good but service was only okay. I’m sure we had a new server

    Report
20. OT

    OpenTable Diner

    Indiana

    26 reviews

    vip
    4.0

    26 reviews

    Dined on April 1, 2022

    overall4food5service3ambience4

    Good overall experience, however, our waiter didn’t seem like he was educated on the menu. We asked him several questions and was met with “I don’t really know what that’s made of or how it’s made.” We also expressed that we wanted paper menus, and he was like ok I’ll give you more time to look it up (on your phone). We definitely would’ve appreciated some menu recommendations, and just basic knowledge of the menu.

    Report
21. OT

    OpenTable Diner

    Las Vegas

    4 reviews

    5.0

    4 reviews

    Dined on March 31, 2022

    overall5food5service5ambience5

    Great service. Great food. Highly recommend.

    Report
22. OT

    OpenTable Diner

    Louisville

    1 review

    vip
    1.0

    1 review

    Dined on March 27, 2022

    overall1food1service1ambience1

    Worst experience ever. The floors, tables and plates were all dirty. Nothing cleaned. It took almost 15 mins to be greeted. Our apps came out before our bar drinks ever did. Dinner entree didn’t come til 45 mins later and not even all of the dinner entrees were ready. We didn’t eat, we asked the manager to comp our food so we could leave. We felt very disgusted as we left

    Report
23. OT

    OpenTable Diner

    1 review

    4.0

    1 review

    Dined on March 26, 2022

    overall4food5service4ambience3

    We waited a half an hour PAST our reservation to be seated. I don’t think they accounted for their reserved parties. Not sure if it’s worth using the app if the restaurant isn’t going to have reserved seating.

    Report
24. MD

    MicheleD

    Louisville

    1 review

    3.0

    1 review

    Dined on March 26, 2022

    overall3food5service3ambience4

    Made an appt with Open Table. Arrived 5 mins early. Still had to wait 25 mins to be seated!! Receptionist was very rude and inconsiderate when asked why the delay. Once seated, we were treated better. Waiter was very honest up front, that his service would be slow. I like him being honest, but not the dishonesty we got from the receptionist! Food was good.

    Report
25. OT

    OpenTable Diner

    1 review

    3.0

    1 review

    Dined on March 26, 2022

    overall3food4service4ambience3

    Despite our reservation being at 6:00p and confirmed on OpenTable at 6:00p, PF Chang's had changed it to 630p and made us wait until 640p before we were seated. We did not know the reservation was changed until we arrived.

    Report
26. JP

    JohnP

    Louisville

    3 reviews

    3.0

    3 reviews

    Dined on March 26, 2022

    overall3food3service2ambience3

    This was a disappointing experience. We had reservations and were promptly seated. However no one came over to greet us in 5 minutes, 10 minutes finally 15 minutes, after complaining to the maitre d', a manager come over and apologize. One of my party's members found a paper fortune in her rice! Fortunately she isn't one that is a "germphobe." The rest of the food was good. Our server was excellent and gracious after the mixup. We were told that we had been seated in "the party area." So the server was already overwhelmed with the huge party at their tables. I'll still consider coming back.

    Report
27. C

    Cheryl

    Chicago

    19 reviews

    vip
    5.0

    19 reviews

    Dined on March 20, 2022

    overall5food5service5ambience5

    Quiet spot and COVID friendly. Delicious food and drinks. The best - time with family.

    Report
28. SM

    SaraM

    Louisville

    72 reviews

    vip
    4.0

    72 reviews

    Dined on March 19, 2022

    overall4food4service4ambience4

    All was good; was disappointed that there wasn’t a wine chiller to keep our bottle of wine chilled.

    Report
29. BP

    BradP

    Louisville

    7 reviews

    vip
    4.0

    7 reviews

    Dined on March 18, 2022

    overall4food4service3ambience3

    Solid experience.

    Report
30. OT

    OpenTable Diner

    Louisville

    13 reviews

    vip
    5.0

    13 reviews

    Dined on March 3, 2022

    overall5food5service5ambience5

    Lovely place and great vibe

    P.F. Chang's - LouisvilleResponded on March 10, 2022Thanks for sharing this! We hope to see you soon!

    Report
31. CE

    ChristyE

    Louisville

    6 reviews

    5.0

    6 reviews

    Dined on February 25, 2022

    overall5food5service4ambience3

    Our food was the best we’ve ever had there. Service was a little slow, probably due to not enough help. Overall our experience was great!

    P.F. Chang's - LouisvilleResponded on March 10, 2022Thanks! We’ll share this with our team! Hope to see you soon!

    Report
32. j

    jka3

    Louisville

    9 reviews

    4.0

    9 reviews

    Dined on February 17, 2022

    overall4food4service4ambience4

    Background music a bit loud but had an enjoyable evening.

    P.F. Chang's - LouisvilleResponded on March 10, 2022Thanks for your note. We will be sure to share this with our team.

    Report
33. EE

    EricE

    Louisville

    12 reviews

    vip
    5.0

    12 reviews

    Dined on January 28, 2022

    overall5food5service5ambience5

    Food was better than I remember ( it had been about 2 years since we dined here ) and service was good. This is probably the best experience I have had in a chain restaurant. I definitely recommend.

    Report
34. OT

    OpenTable Diner

    Louisville

    1 review

    5.0

    1 review

    Dined on January 1, 2022

    overall5food5service5ambience5

    We had a fabulous dinner for my son’s 27th birthday! The food was superb and the service was excellent.

    Report
35. OT

    OpenTable Diner

    Indiana

    1 review

    5.0

    1 review

    Dined on December 31, 2021

    overall5food5service5ambience5

    It was a great experience and delicious food!!

    Report
36. OT

    OpenTable Diner

    Louisville

    7 reviews

    vip
    2.0

    7 reviews

    Dined on December 27, 2021

    overall2food2service2ambience3

    The service was super slow and the quality of the food has gone downhill. My crispy honey chicken was McDonald’s quality. Won’t be going back to this location.

    Report
37. LY

    LocalYocal

    Louisville

    29 reviews

    vip
    3.0

    29 reviews

    Dined on December 22, 2021

    overall3food3service2ambience2

    The restaurant is too bright now. Every table almost sat under a bright spotlight and it was a bit much. The service from the entrance to the server was barely average even though it was a Wednesday and not that busy. Noise levels seemed higher for the lack of tables sat but there were kids yelling and large gatherings all around us. The appetizer of chicken lettuce wraps was sad looking. The filling had great flavor but the lettuce leaves were the bottom of the head of lettuce, mostly white not green and all were broken so almost impossible to use. The entrées had good flavor but we were missing an item, missing sauce on one of the entree’s and had the smallest amount of rice. Side note: your plates are way too big for the table size. We were constantly moving things around to make it all fit and no one offered to remove some, mostly because our server was MIA most of the time. Not the birthday I had hoped for so it will be awhile before we return to this location.

    Report
38. DK

    DebbieK

    Louisville

    5 reviews

    3.0

    5 reviews

    Dined on December 16, 2021

    overall3food3service5ambience2

    Restaurant could not locate my reservation

    Report
39. OT

    OpenTable Diner

    New York Area

    1 review

    4.0

    1 review

    Dined on December 5, 2021

    overall4food5service1ambience5

    It was a birthday dinner for our son. Everything was delicious. The service? Absolutely horrible.

    Report
40. j

    joni

    Louisville

    21 reviews

    vip
    5.0

    21 reviews

    Dined on December 5, 2021

    overall5food5service5ambience5

    Getting together with friends for Christmas

    Report