P.F. Chang's - Louisville

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3.9
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64 Reviews
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$30 and under
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Asian
P.F. Chang's is a restaurant concept that honors the 2,000-year-old Asian tradition of wok cooking and believes in making food from scratch every day in every restaurant. With a Farm to Wok™ food philosophy at its core, P.F. Chang's chefs hand-roll dim sum, hand chop and slice all vegetables and meats, handcraft every sauce and wok-cook each recipe, every day in every restaurant using wholesome, fresh ingredients. With roots in Chinese cooking, the culinary landscape at P.F. Chang's now stretches across Asia with diverse, culturally inspired recipes including hand-rolled sushi, Vietnamese-style soups and bowls, traditional Chinese dim sum, wok-fired chicken and beef entrées, and family style noodles and rice. All made from scratch every day.
What 64 People Are Saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
3.9based on recent ratings
4.1
food
3.8
service
3.8
ambience
3.7
value
Noise · Moderate
69% of people would recommend it to a friend
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OT
Louisville
1 review
Dined on June 8, 2019
Overall 1food 3service 1ambience 3

I took my daughter after her highschool graduation. I received the worst service by a very rude waitress. I have never experienced this before at P.F. Chang’s and if I could give zero stars that would be my rating. Because of this terrible and hostile service I don’t think I will ever be back. Everything was terrible but, when she preceded an attempt to box my food on top of a dirty tray with dishes collected from the table next to us I was disgusted. Terrible! Even though I like the food from this restaurant, the service was so bad I may never eat at the P.F. Chang’s in Louisville again.

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m
Louisville
4 reviews
Dined on May 31, 2019
Overall 3food 3service 5ambience 2

Our server was fabulous and the food was good. That being said, to me it appears that PF Changs is going downhill. I suspected something was going on when we were able to be seated immediately on a Friday night at 7 pm. That would not happen in the past, there would have been people lined up out the door. I think the bathroom says a lot about a restaurant. The bathroom is disgusting, my husband even commented on the men's bathroom being gross. If the bathroom is disgusting, what does the kitchen look like? Sorry to say, I will not be going back to PF Changs anytime soon.

P.F. Chang's - Louisville
Responded on June 5, 2019

Thanks for sharing your feedback with us and we are sorry to hear about your disappointment. We will be sure to share your feedback with our team.

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BK
Louisville
3 reviews
Dined on May 30, 2019
Overall 4food 4service 5ambience 4

Nice atmosphere and food taste great, but I’ve always thought it was overpriced.

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MS
St. Louis
1 review
Dined on May 15, 2019
Overall 1food 3service 1ambience 2

I ate the bar. Appetizer came out after the meal, bartender did not bring me silverware nor did she ever check on me during the meal. Overall very inattentive. Food was OK.

P.F. Chang's - Louisville
Responded on May 19, 2019

We're sorry to see this. If you would like to discuss your feedback with us in further detail, please reach out to us at 480-888-3100. Thank you!

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OT
Louisville
1 review
Dined on May 11, 2019
Overall 5food 5service 4ambience 5

Was there for Mother’s Day and the food and service did not disappoint.

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P
Louisville
376 reviews
Dined on May 9, 2019
Overall 4food 4service 4ambience 3

I got the mandarin crunch salad which was big & very tasty & filled me up. My husband got the 8 piece dragon roll & hot & sour soup. Service & food was good.

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E
Louisville
110 reviews
Dined on May 5, 2019
Overall 3food 4service 3ambience 4

I love the food at PF Chang. This particular restaurant has changed and not as attentive to service. Service wasn’t the greatest at this visit. We ordered and seemed to wait forever for food. Then mine was barely warm when it came. I sent it back and it took another 15 plus minutes to come back. We had to go ask what happened. Then the server came out and made excuses and blamed the kitchen, said he had other tables. If he would have just apologized and let it go at that, it would have been ok.
They did Comp my dinner which was the right thing to do, but attitude was not good.

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OT
San Francisco
1 review
Dined on April 27, 2019
Overall 4food 4service 3ambience 1

Hostess never did as requested for the birthday celebration we were there for.

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P
Louisville
376 reviews
Dined on April 24, 2019
Overall 4food 4service 4ambience 4

We stopped in early so the waitress showed us the happy hour menu & we decided to have lettuce wraps & spicy tuna roll to start. But it was so filling that it was all we wanted. Great deal & very good!

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GH
Louisville
20 reviews
Dined on April 13, 2019
Overall 2food 4service 2ambience 4

We were seated and waited nearly 20 minutes before a server was assigned our table. One he came over, his service was outstanding. I asked if I could use a $10.00 off coupon I had received earlier in the day and was told yes. When the bill came, they couldn’t figure out how to make it work. After two attempts, paid the bill and left in frustration. Not the best experience I’ve had at Chang’s! They should have just given me a gift card for $10 to resolve.

P.F. Chang's - Louisville
Responded on April 23, 2019

We're sorry to see this. If you would like to discuss your feedback with us in further detail, please reach out to us at 480-888-3100.  Thank you!

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JH
1 review
Dined on March 30, 2019
Overall 3food 3service 5ambience 3

Want really happy with our service on Saturday night. When you constantly have to remind your server to fill up glasses, being extra sauce etc. it gets frustrating ! I won't be back anytime soon!

P.F. Chang's - Louisville
Responded on April 3, 2019

We're sorry to see this. If you would like to discuss your feedback with us in further detail, please reach out to us at 480-888-3100. Thank you!

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JD
Indiana
2 reviews
Dined on March 30, 2019
Overall 2food 2service 1ambience 4

No, IF you got the waitress we did, at the Louisville Location. It was girls night out. It was Saturday, we knew they would be busy. But, our waitress waited till after happy hour to ask us for drinks. 5 minutes after HH. Then, we ordered two bottles of wine, she came back 10 minutes later and said they didn't have the wine due to new menu coming out next week ??, and she took off, with no order. We waited another few minutes, finally I stopped her, but yelling to her to get her attention. We got the wine, after 1/2 hour. Then the food..... ohmy. She messed up two of the five orders, miserably, and I ordered Kung Pao Shrimp, being a vegetarian, and I took a bite, and it was Chicken. Then, after running her down again, wine's gone, no water, waiting for my food, she shows up with the Shrimp. My friend's Chix/Veggie Street noodles had no veggies, a few tomatoes only. It was sad, sad service. We go there a lot, and the waitress was horrible. She blamed, I believe her mistakes, on the kitchen.

P.F. Chang's - Louisville
Responded on April 3, 2019

We're sorry to see this. If you would like to discuss your feedback with us in further detail, please reach out to us at 480-888-3100. Thank you!

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OT
1 review
Dined on March 2, 2019
Overall 1food 1service 1ambience 1

Did not even get to eat. Their system was down and they turned us away. We drove an hour to eat there with no communication about their issues.

P.F. Chang's - Louisville
Responded on March 19, 2019

We're sorry to hear about your experience and will share this with our team. If you would like to discuss your feedback with us in further detail, please reach out to us at 480-888-3100. Thank you!

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OT
Louisville
1 review
Dined on March 2, 2019
Overall 2food 1service 1ambience 2

Made reservations for 6:45 on a Saturday night. Got to P.F.Changs a little sooner to get checked in. 10 minutes later the manager informed everyone that the computer system in the kitchen crashed. So regardless of reservations, they could not seat or serve anyone else.
It was quite unfortunate and irritating, as finding somewhere else to eat on a Saturday night at 7:00 would be extremely difficult.
A brief apology was given and that was the last time we saw the manager.
I will not be venturing back to P.F. Chang’s again.

P.F. Chang's - Louisville
Responded on March 19, 2019

Thanks for sharing this. We're sorry to see that your visit was not a good one! We'll be sure to share this with our Louisville team. If you would like to discuss your feedback with us in further detail, please reach out to us at 480-888-3100. Thank you!

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FM
Naples
11 reviews
Dined on March 2, 2019
Overall 5food 4service 5ambience 5

Overall - good but the rice in the fried rice was undercook.

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OT
Pittsburgh
2 reviews
Dined on February 26, 2019
Overall 1food 4service 4ambience 3

It was like cafeteria style. Main course was brought to the table while we were eating out appetizers. They want to get you in and out as quickly as possible even if they are not busy. I am getting tired of this type of service at P.F. Chang’s.

P.F. Chang's - Louisville
Responded on March 19, 2019

We’re sorry to see your experience wasn’t what we had hoped it would be! We’ll be sure to share this with our team. If you would like to discuss your feedback with us in further detail, please reach out to us at 480-888-3100. Thank you!

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P
Louisville
376 reviews
Dined on February 16, 2019
Overall 4food 4service 4ambience 3

Busy time -Saturday at 6:15, but we were seated on time. Service was great. We both had a cup of soup, hot & sour & wonton. That was my first time to try wonton soup & it was delicious! Then I ate the mandarin crunch salad for dinner & my husband had the spicy tuna roll. He enjoyed his too.

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BT
Louisville
28 reviews
Dined on February 4, 2019
Overall 4food 4service 4ambience 4

Food was good and plentiful. Service was good too.

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DN
Louisville
21 reviews
Dined on January 23, 2019
Overall 3food 3service 3ambience 2

Food was ok - not as good as it used to be years ago. Service ok.

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HB
Louisville
10 reviews
Dined on January 22, 2019
Overall 3food 3service 2ambience 4

Food was good, service was ok. Server needed to be informed better of happy hour specials and times.

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OT
1 review
Dined on January 11, 2019
Overall 2food 1service 5ambience 3

It was our last dinner with our two college kids prior to them going back to school. My son and I both ordered Chang’s spicy chicken and my daughter ordered Mongolian beef. All three were overlooked to the point of rubber. Our family has eaten this delicious meal several times prior. Unfortunately our last meal together was a bust. The server was very kind and apologized and took one meal off our ticket.

P.F. Chang's - Louisville
Responded on January 18, 2019

Thanks for sharing this feedback with us, we're sorry to read this. We will ensure that we pass this along to our team. We would love to get some additional detail from you. Could you send us a private note with more information about your visit and contact information and our team will reach out to you. Thanks!

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KS
Louisville
5 reviews
Dined on January 6, 2019
Overall 5food 5service 5ambience 4

This was our 31st Anniversary. The restaurant is always busy. The servers are always attentive. They help each other out when needed. Food was hot and tasty. I miss the tableside mixing of the sauces, but that would take away from the efficiency of the restaurant. Great job. We will be back very soon.

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OT
Louisville
4 reviews
Dined on January 5, 2019
Overall 5food 5service 5ambience 5

Excellent food and service

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OT
Nashville
6 reviews
Dined on December 31, 2018
Overall 5food 5service 5ambience 5

New Year’s Eve dinner- great food and service!

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OT
Louisville
1 review
Dined on December 30, 2018
Overall 4food 4service 5ambience 3

The server and service was wonderful. The food is always great. We made reservations on the Open Table App for 7:15. When we arrived we were told they could not find their Apple IPad to find our reservation. So I showed them my reservation confirmation in my iPhone. We waited about ten minutes. Not too bad. The table and booth seats were recently wiped clean but still wet. The menus were dirty - literally had sauce on them. I only want to mention this because there were many unbiased tables when we arrived and the cleanliness was an issue. The service and food is wonderful - organization and cleanliness needs a little more attention and it will improve the dining experience.
The bar area is my favorite dining area and the lighting is soft.

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DA
Chicago
1 review
Dined on December 30, 2018
Overall 3food 1service 4ambience 3

PF Chang’s has gone downhill. Service was fine but food quality and ambience was poor. Food was luke warm and overpriced.

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VS
1 review
Dined on December 30, 2018
Overall 5food 5service 5ambience 5

Great Food & Service. The Service Outstanding & Food great to remember

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AM
Louisville
3 reviews
Dined on December 29, 2018
Overall 5food 5service 5ambience 5

A great spot to celebrate with family and friends. We LOVE the family style serving sizes so we can all share the dishes. Mild dishes to spicy for the enjoyment of the entire table. Be sure to try the California Rolls for a fresh starter.

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Z
Dallas
18 reviews
Dined on December 24, 2018
Overall 5food 5service 5ambience 5

The evening started out rough. Some how my Open Table reservation was not on their schedule. The place was packed and they were quoting walk ups that the wait was over an hour. I showed them my confirmation e-mail and the manager went right to work. They sat us quickly and the service, food and drinks were fantastic. We have moved all over the country and PF Chang has been our Christmas Eve tradition in every city. Thank you for the great evening.

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OT
Naples
2 reviews
Dined on December 24, 2018
Overall 3food 2service 5ambience 3

Normally the food is excellent! Just the week before it was the best ever. This visit wasn’t so good. Egg rolls were greasy and fried rice was still crunchy (the rice).

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L
Louisville
5 reviews
Dined on December 24, 2018
Overall 5food 5service 5ambience 5

Had a great server which made the already good food even better!

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CK
Louisville
12 reviews
Dined on December 20, 2018
Overall 5food 5service 5ambience 4

Wonderful good food and great place to celebrate w/family friends. We lingered a long time at table ....visiting. great service! But very noisy and tables too close together.

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TT
Louisville
19 reviews
Dined on December 19, 2018
Overall 5food 5service 5ambience 4

Lauren was a wonderful waitress and the gentleman at check in has always been nice too.
Tried the sangria. Wish it had more fruit in it but not bad.

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d
Louisville
2 reviews
Dined on December 15, 2018
Overall 3food 3service 3ambience 4

out with the entire family for my mothers birthday. my father found something he described as "a gritty scab" in his food and informed our server - he received an apology about that and no further action taken or visit from management. we have no clue what it was, but it wasn't in the rest of the meal, but once he came across it he quit eating his food.

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KP
1 review
Dined on December 8, 2018
Overall 1food 1service 1ambience 1

I tried calling for 10 minutes and couldn’t get through to anyone. After looking online I made a reservation. I was excited to see that they had a reservation in 45 minutes and booked it. We arrived early and the host was very rude and asked when we made our reservation. I said about 30 minutes and he said it would not be honored because it was not made 2 hours in advance. I explained that I tried calling and no one answered. He snapped at me and said he was the only host and they were short handed. We ended up leaving because of his demeanor and attitude.

P.F. Chang's - Louisville
Responded on December 28, 2018

We’re sorry to see your experience wasn’t what we had hoped it would be! We’d love to hear about your visit so we can get it right next time. Could you send us a private note with more information about your visit and contact information and our team will reach out to you. Thanks!

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RS
Washington DC
4 reviews
Dined on December 8, 2018
Overall 2food 2service 1ambience 3

Crowded. Marginal food. Poor service. High priced.
Off my list.

P.F. Chang's - Louisville
Responded on December 28, 2018

We are sorry to see this! We would like to reach out to you about your visit. Could you send us a private note with more information about your visit and contact information and our team will reach out to you. Thanks!

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ER
Nashville
4 reviews
Dined on December 8, 2018
Overall 5food 5service 5ambience 5

Great food. Excellent service

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CR
Louisville
7 reviews
Dined on December 7, 2018
Overall 1food 1service 1ambience 1

Horrible service! Restaurant was dirty, food cold, service slow.

P.F. Chang's - Louisville
Responded on December 28, 2018

We are sorry to see this! We would like to reach out to you about your visit. Could you send us a private note with more information about your visit and contact information and our team will reach out to you. Thanks!

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F
1 review
Dined on December 7, 2018
Overall 5food 4service 5ambience 5

It took a while to get our ticket once we were ready to leave...other than that it was a very nice evening with good food......

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s
Louisville
15 reviews
Dined on December 7, 2018
Overall 5food 5service 5ambience 5

Very attentive service, especially since we were celebrating our anniversary. Food always very good.

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