P.F. Chang's - Jacksonville

4.4
76 reviews
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$30 and under
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Asian
P.F. Chang's is a restaurant concept that honors the 2,000-year-old Asian tradition of wok cooking and believes in making food from scratch every day in every restaurant. With a Farm to Wok™ food philosophy at its core, P.F. Chang's chefs hand-roll dim sum, hand chop and slice all vegetables and meats, handcraft every sauce and wok-cook each recipe, every day in every restaurant using wholesome, fresh ingredients. With roots in Chinese cooking, the culinary landscape at P.F. Chang's now stretches across Asia with diverse, culturally inspired recipes including hand-rolled sushi, Vietnamese-style soups and bowls, traditional Chinese dim sum, wok-fired chicken and beef entrées, and family style noodles and rice. All made from scratch every day.
What 76 People Are Saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
4.4based on recent ratings
4.5
food
4.3
service
4.3
ambience
4.2
value
Noise · Moderate
83% of people would recommend it to a friend
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C
San Francisco
22 reviews
Dined on June 17, 2019
Overall 4food 4service 5ambience 5

Good a little saltier and usual. Excellent service. Good wine and yummy food.

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FA
Jacksonville
23 reviews
Dined on June 4, 2019
Overall 5food 5service 5ambience 5

The restaurant was fun and vibrant. Coral our waitress was very helpful in reviewing the menu and provided excellent service during our meal. The food was delicious and we enjoyed a pleasant evening. We’ll definitely return.

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MN
Orlando
1 review
Dined on June 1, 2019
Overall 1food 1service 1ambience 1

This was the last time I will go. Our food took forever and the sushi came after 3/4 were done eating. Very loud and hot.

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OT
Washington DC
1 review
Dined on June 1, 2019
Overall 3food 4service 3ambience 3

Our open table reservation was for 6:45. We weren’t seated until 7:10. We were a party of 3, and watched as a mother party of three came in spoke to the hostess and was seated right away (guess it helps to know someone) when asked about it the hostess had no explanation.

Finally after seated we ordered drinks and potstickers (appetizer) our daughter ordered a cup of wonton soup, and the server took our dinner order. Drinks came right out. At 7:49 our server came back to the table with the wonton soup and said our food would be right out. I said we were beginning to wonder about our potstickers. He apologized and said he had forgotten to write them down and would comp them.
Our meal came out, delivered by someone else, (served family style which we expected), but no one bothered to give us dinner plates. So we used the small appetizer plates from the table since they hadn’t been used for our appetizer which hadn’t shown up yet. Halfway finished the server comes with the potstickers, and asks if we want dinner plates or if we’re ok “with the smaller ones.” At this point we’re already halfway through the meal and so passed on the dinner plates.

Finally finished eating, recurved the check with the potstickers comped off. That was appreciated, but service was definitely lacking, and don’t plan to go back to this location any time soon.

P.F. Chang's - Jacksonville
Responded on June 3, 2019

Sorry to see your experience wasn’t what we had hoped it would be! We’ll be sure to share this with our team. If you would like to discuss your feedback with us in further detail, please reach out to us at 480-888-3100. Thank you!

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LN
Jacksonville
1 review
Dined on May 24, 2019
Overall 1food 1service 1ambience 1

We were there for our Wedding Anniversary. It was included in the reservation and no one acknowledged it. My husbands food was too spicy and mine was too sweet. The waiter did not bring the plate for us to eat off. We ate off the family style plate. My husband asked 3 times for a refill on his iced tea and never rec'd it. We were there for 45 minutes and had a very upsetting experience. We won't be back.

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JG
Jacksonville
12 reviews
Dined on May 24, 2019
Overall 4food 5service 4ambience 4

We always enjoy coming to PF Chang's, but have been disappointed in the lack of thank you. We recently moved from Northern Virginia and had several Chang's to chose from. It didn't matter which one we went to, we were always thanked when we left and made to feel like our business was appreciated. Both times we have been to this restaurant, no one has thanked us or were we told to come again. Yes, there were 3 to 4 people behind the desk which made it even more disappointing.

P.F. Chang's - Jacksonville
Responded on June 3, 2019

Sorry to see your experience wasn’t what we had hoped it would be! We’ll be sure to share this with our team. If you would like to discuss your feedback with us in further detail, please reach out to us at 480-888-3100. Thank you!

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CD
Jacksonville
7 reviews
Dined on May 18, 2019
Overall 3food 4service 3ambience 2

PF Changs is always a rollercoaster experience. Some days it's great, some days it's not. Consistency is not something they really embrace. It wasn't very busy with 40% of the dining room full... although there were plenty of open tables, we were seated at a sticky table, with a spill on the floor around it, right by the kitchen exit. It was loud from the dining room, and the kitchen noise.. Tried new Mongolian Potstickers... meat inside was like dry paste, gross. Mongolian Beef Entree, was excellent (wish they still had add scallop option). I would go more often, if they could just get a lock on consistency, of both food and service.

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HH
Detroit
12 reviews
Dined on May 18, 2019
Overall 5food 5service 5ambience 5

Server was so funny had a great lunch

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e
Tampa
7 reviews
Dined on May 16, 2019
Overall 5food 5service 5ambience 5

Tom our server was excellent

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B
Jacksonville
20 reviews
Dined on May 12, 2019
Overall 3food 5service 5ambience 5

We were 30 minutes late getting seated from our 12:30 reservations. Other then that it was great

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OT
Jacksonville
1 review
Dined on May 11, 2019
Overall 5food 5service 5ambience 5

Everything was great.

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RS
Jacksonville
14 reviews
Dined on May 3, 2019
Overall 5food 5service 5ambience 5

Dinner at PF Chang’s was fabulous, as always. Same attentive staff and inviting décor, plus many delicious new menu items. Open Table, however, has some work to do. Neither the app nor the full website allowed me to revise my reservation from 3 to 5 people. That should be a pretty simple task. But ultimately it proved so frustrating I ended up having to call the restaurant, where the staff accommodated my request within 30 seconds.

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JH
Jacksonville
1 review
Dined on April 30, 2019
Overall 4food 4service 4ambience 3

outside of some obvious cleanliness issues, with plates, glasses and tables, the experience was pleasure-able and the food was enjoyable.

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b
Miami
16 reviews
Dined on April 23, 2019
Overall 5food 5service 5ambience 5

A great relaxing dinner. No stress.

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OT
Jacksonville
9 reviews
Dined on April 21, 2019
Overall 5food 5service 5ambience 5

Easter lunch with family !!!

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a
Jacksonville
4 reviews
Dined on April 12, 2019
Overall 4food 4service 4ambience 4

Daughters birthday

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M
Jacksonville
5 reviews
Dined on April 12, 2019
Overall 1food 1service 1ambience 2

We had an early dinner on a Friday night before it got too busy. Everything seemed to miss the mark. While our server started off on a high note, it went down hill. He was around when we didn't need him and not around when we did. But in addition to the service being less than expected, the food taste, portion size, and overall quality was disappointing. We recently ate at the PF Chang's in Gainesville and had a totally different experience and ordered exactly the same food. Unfortunately we won't be returning, even though they are one of the few restaurants that have a dedicated Gluten Free menu which we need when dining out for our family.

P.F. Chang's - Jacksonville
Responded on April 23, 2019

We're sorry to see this. If you would like to discuss your feedback with us in further detail, please reach out to us at 480-888-3100.  Thank you!

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G
Charlotte
163 reviews
Dined on April 11, 2019
Overall 5food 5service 5ambience 5

This was my first time to PF Chang's for dinner and I was pleasantly surprised by the variety of the menu as well as the great service. It's certainly not fine dining but definitely a very good meal.

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D
Miami
9 reviews
Dined on April 8, 2019
Overall 5food 5service 5ambience 5

Great food and service!

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GA
Jacksonville
16 reviews
Dined on April 6, 2019
Overall 4food 5service 4ambience 4

Great meal as always. Service was a bit slow for a Friday at 5:30. Food was excellent. Great to have the BOGO for dinner. Noisey as always.

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SM
Charleston
23 reviews
Dined on March 31, 2019
Overall 5food 5service 5ambience 5

Wonderful as always!

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JB
Jacksonville
1 review
Dined on March 30, 2019
Overall 5food 5service 5ambience 5

Never disappointed at PF Changs! Food arrived fast, hot, and tasted great. Service was also very good.

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OT
Jacksonville
1 review
Dined on March 29, 2019
Overall 4food 4service 4ambience 4

Good meal and great ambiance.

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t
Jacksonville
26 reviews
Dined on March 18, 2019
Overall 4food 5service 5ambience 4

Perfect Location
During our spring break weekend we came out to Jacksonville Fl for the beach but unfortunately a cold front came threw so we had to change our plans from a beach trip to a shopping trip. We looked up the best place to go shopping here and found this wonderful area. The Town Center not only had amazing outlet like areas to shop, it was also FILLED with amazing food choices! We decided on P. F. Chang because it was right across from the Cheesecake Factory, which we wanted to go to for dessert. Boy am I glad we came here, the decor was breath taking inside and out. The drinks were perfect, the food was amazing and our server was so attentive! We will defiantly be back this winter guys. Thanks for a good time!

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NJ
Jacksonville
6 reviews
Dined on March 14, 2019
Overall 5food 5service 5ambience 5

Food was great waitstaff was a A+

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c
Jacksonville
19 reviews
Dined on March 10, 2019
Overall 5food 5service 5ambience 4

Out table was ready - the server was excellent and was a very pleasant young man - the appetizer was delicious - my husband a I tried a crafted cocktail which was delicious- a delicious appetizer followed by honeyed shrimp which was superb - we really enjoyed our meal at P F Chang’s

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OT
Jacksonville
4 reviews
Dined on March 9, 2019
Overall 1food 4service 3ambience 3

Made reservations for 715 did t get a table until 8p reservation was not honored

P.F. Chang's - Jacksonville
Responded on March 19, 2019

We're sorry to hear about your experience and will share this with our team. If you would like to discuss your feedback with us in further detail, please reach out to us at 480-888-3100. Thank you!

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WM
Jacksonville
1 review
Dined on March 1, 2019
Overall 4food 4service 3ambience 3

A solid Chinese restaurant the whole family enjoys!!

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OT
New York Area
1 review
Dined on February 24, 2019
Overall 5food 5service 5ambience 5

Great service and very tasty and hot food!

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OT
Jacksonville
10 reviews
Dined on February 22, 2019
Overall 5food 5service 5ambience 5

Our server was friendly and attentive. The food was served hot and tasted great. Even for a busy night, we were seated within minutes

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WA
Jacksonville
9 reviews
Dined on February 17, 2019
Overall 5food 5service 5ambience 4

We have been to this location at least ten times and it never fails to satisfy! Great food and VERY good service provided by our server whose name I believe was Justin. I feel bad not being able to say for certain because I cannot locate my receipt.

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D
Jacksonville
24 reviews
Dined on February 16, 2019
Overall 5food 5service 5ambience 5

We have not dined at P. F. Changs in a number of years. Our reservation time was on schedule and were seated with an outstanding server which was
knowledgeable regarding selection of main entrees as well as checking in on us during our meal to see if all was satisfactory.
A real pleasure of dining out on Saturday evening.

Kudos to all.

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OT
1 review
Dined on February 15, 2019
Overall 4food 4service 4ambience 5

I added a note about celebrating my birthday and being on a date with my wife, but the server didn't use any of that information. It seemed like it was just another visit and we were just another table being serviced. We were asked if we were celebrating and what reason, but then that was it. There wasn't any more pizazz to the meal. It was nice, but not outstanding as I had hoped.

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TR
Jacksonville
5 reviews
Dined on February 14, 2019
Overall 5food 5service 5ambience 5

Great food and wonderful atmosphere!

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OT
Jacksonville
21 reviews
Dined on February 14, 2019
Overall 5food 5service 5ambience 5

Tristyn did an outstanding job. Food was great.

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T
Jacksonville
7 reviews
Dined on February 13, 2019
Overall 5food 5service 5ambience 5

Great can’t wait to go back

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RM
Jacksonville
7 reviews
Dined on February 8, 2019
Overall 4food 3service 4ambience 4

great service, everyone loved their meal but me. The eggplant (vegetarian) meal was just ok at best.

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OT
Jacksonville
10 reviews
Dined on February 2, 2019
Overall 5food 5service 5ambience 4

Delicious as always. Attentive and personable server.

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F
Savannah
3 reviews
Dined on January 26, 2019
Overall 5food 5service 5ambience 5

Great night! Got there 10 minutes before our reservation and was seated at our reservation time. Our waitress was great. Food was great as usual.

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K
Savannah
10 reviews
Dined on January 26, 2019
Overall 5food 4service 5ambience 4

It was wonderful and our server was fabulous. A great way to start the day off in Jacksonville.

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