P.F. Chang's - Indianapolis

4
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120 Reviews
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$30 and under
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Asian
P.F. Chang's is a restaurant concept that honors the 2,000-year-old Asian tradition of wok cooking and believes in making food from scratch every day in every restaurant. With a Farm to Wok™ food philosophy at its core, P.F. Chang's chefs hand-roll dim sum, hand chop and slice all vegetables and meats, handcraft every sauce and wok-cook each recipe, every day in every restaurant using wholesome, fresh ingredients. With roots in Chinese cooking, the culinary landscape at P.F. Chang's now stretches across Asia with diverse, culturally inspired recipes including hand-rolled sushi, Vietnamese-style soups and bowls, traditional Chinese dim sum, wok-fired chicken and beef entrées, and family style noodles and rice. All made from scratch every day.
What 120 People Are Saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
4.0based on recent ratings
4.1
food
4.1
service
4.0
ambience
3.7
value
Noise · Moderate
46% of people would recommend it to a friend
5
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m
Washington DC
10 reviews
Dined on September 22, 2019
Overall 2food 2service 2ambience 3

Hostess did not look at us or smile. We ordered 2 appetizers - one came before the meal, but other came much later. We had to flag down servers to get water refilled. Restaurant staff seemed tense and unhappy and that clearly affected the service.

P.F. Chang's - Indianapolis
Responded on September 25, 2019

We're sorry to see this. If you would like to discuss your feedback with us in further detail, please reach out to us at 480-888-3100.  Thank you!

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OT
Indiana
2 reviews
Dined on September 22, 2019
Overall 3food 3service 5ambience 3

It was fine

SK
Indiana
1 review
Dined on September 20, 2019
Overall 1food 3service 1ambience 1

First let me say I am a foodie who enjoys all types of dining experiences and cuisine. Then let me say that I have been a server and am deeply appreciative of good service. It takes a team to provide a good dining experience. Our dining experience at PF Chang’s was poor from beginning to end. From the smug attitude when we walked in to the restaurant that made us feel like we were bothering the staff instead of checking in to the 10 minute wait we had at our table before we ever saw a waiter it was not a welcome environment. The host waved an iPad in my face and said they were not able to process reservations from Open Table. The restaurant was only 1/3 full yet he made me submit another reservation through their system. Once seated the evening did not improve. After 10 minutes one of our party went back to the host stand to ask why they had seated us and then failed to provide a server. When a server finally appeared there was no welcome, no apology for the wait and in fact no greeting. He then proceeded to completely mess up one of the orders leaving key ingredients and sauce out of a dish in which they were standard. Tables all around us had similar problems. The manager was apologetic to a point. I certainly don’t need groveling but I need to feel that the manager understands that I can spend my money anywhere for dinner and I’ve spent it here and I am very disappointed. She made sure the error with the order was corrected and that’s all. Even an offer of dessert or a bottle of wine would have made us all feel it was a bad night instead of a bad restaurant. We’ve been coming to this location since it opened and we will not return. Sadly this location gets a lot of out of town guests and I cringe at the impression of Indy they take away with them. I will be telling all my friends to avoid P.F. Chang’s and I won’t bring business clients here for a meal.

P.F. Chang's - Indianapolis
Responded on September 25, 2019

Sorry to see your experience wasn’t what we had hoped it would be! We’ll be sure to share this with our team. If you would like to discuss your feedback with us in further detail, please reach out to us at 480-888-3100.  Thank you!

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J
Indiana
6 reviews
Dined on September 13, 2019
Overall 5food 5service 5ambience 5

Very good experience! Had a reservation, walked right in. Food was excellent, service was very good too. Enjoyable evening.

RM
1 review
Dined on September 10, 2019
Overall 3food 5service 3ambience 5

The food was good and the service for us was descent, the table next to us did not have the same experience when it came down to service. They were sat at the same time as we did, but i ended up getting there drinks for them at the bar. Once the manager came around, I had him get them menus and their order. We left before they got their food so not sure how it turned out.

OT
Las Vegas
1 review
Dined on September 10, 2019
Overall 1food 1service 1ambience 1

We had reservations yet the hostess was seating people before us who were walk Ins. He sat 4-5 families (all the Same size party) who walked in after we had checked in for our resi. Was seated nearly 30 min after our reservation time. Waited at the table another 25 min and still no one came over and we finally left.
The restaurant had 75% empty tables and no service. Clearly they were short staffed. On our way out We asked and they told us they had 1 server for the whole large restaurant. We should have been told that as soon as we arrived. Poor service, poor communication, and we were just one family is a whole lobby full of really angry guests.

OT
Indiana
1 review
Dined on August 31, 2019
Overall 1food 1service 1ambience 1

My daughter was back from college for the weekend (7 people total).

We waited over 2 hours to get food! Two cooks quit - our waiter said he quit - but was going to finish the night.

Food came after 2 hours. The manager refused to speak to us. They would not discount or help in anyway with the bill due to inconvenience.

Won’t go back to a PJ Chang’s - Especially downtown Indy.

Rob

P.F. Chang's - Indianapolis
Responded on September 4, 2019

We're sorry to hear about your experience and will share this with our team. If you would like to discuss your feedback with us in further detail, please reach out to us at 480-888-3100.  Thank you!

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MW
Indiana
5 reviews
Dined on August 24, 2019
Overall 3food 3service 1ambience 3

We are PF Chang fans and rarely have bad food at this restaurant. However, if you are going to PF Changs in Indianapolis you should head to the North side (Keystone at the Crossing) and not downtown. The food and staff are much better at the north side location. It was clear that this location was grossly understaffed. Our server explained that there was ONE bartender responsible for drinks for the entire restaurant and the patrons sitting at the bar, which resulted in waiting more than 20 minutes for a BOTTLE of beer. I would not want to know what you would wait for one of their specialty cocktails! The Beef was way over cooked and the shrimp fried rice was not up to par, either. Much better service and food at Keystone!!

P.F. Chang's - Indianapolis
Responded on September 4, 2019

We're sorry to hear about your experience and will share this with our team. If you would like to discuss your feedback with us in further detail, please reach out to us at 480-888-3100.  Thank you!

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SM
Indiana
7 reviews
Dined on August 23, 2019
Overall 5food 4service 5ambience 4

Football classic game at Lucas

UT
Salt Lake City
9 reviews
Dined on August 17, 2019
Overall 1food 1service 2ambience 2

Our appetizers took 1.5 hours to come out - while our waitress kept the water full, she offered no explanation as to why the food took so long. When dinner came out, two of the dinners were cold and dry so they were sent back. They were not recooked; they came back in various stages of rewarmth and we were promised a discount. After 3 hours, we finally ended the meal (called it done). There were no discounts on the bill and we got out of there as soon as we could. Save yourself some issues and go to the Steak and Shake on the corner.

P.F. Chang's - Indianapolis
Responded on August 22, 2019

We're sorry to hear about your experience and will share this with our team. If you would like to discuss your feedback with us in further detail, please reach out to us at 480-888-3100.  Thank you!

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w
Indiana
19 reviews
Dined on August 13, 2019
Overall 5food 5service 5ambience 5

Enjoyed a wonderful dinner with my awesome wife. Appetizers were great and dinner was delicious. A must place to eat in Indianapolis.

P.F. Chang's - Indianapolis
Responded on August 22, 2019

Thanks for sharing this! We’ll make sure to share this with our team! We hope to see you soon!

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OT
1 review
Dined on August 8, 2019
Overall 2food 2service 1ambience 3

I usually have good experiences with P.F. Chang’s, but we’ve eaten at the Indy one a few times over the last year and not had the best of experiences. This visit, the floors were excessively slippery. We almost fell and I watched multiple servers also slip. I ordered a mojito but was told the bartender was not allowed to make it because it wasn’t in the menu. It took awhile to convince the waitress to even talk to the bartender but eventually they did bring the drink. I also ordered chicken lettuce wraps without mushrooms due to an allergy and it was brought to the table with mushrooms. I sent it back and was given the right dish. The waitress condemned the kitchen staff when a simple apology would have worked. When we were done, she said she was going to get the plates out of the way, took 2, then left the rest and never came back for the rest. Normally this stuff on its own wouldn’t bother me, but put it all together, and similar situations on other visits, means I will no longer dine at P.F. Chang’s in Indy.

P.F. Chang's - Indianapolis
Responded on August 22, 2019

We're sorry to see this. If you would like to discuss your feedback with us in further detail, please reach out to us at 480-888-3100.  Thank you!

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OT
Indiana
2 reviews
Dined on August 2, 2019
Overall 5food 5service 5ambience 5

There was a mix up on one of the sushi rolls we ordered & it came out late. It was extremely busy with GenCon. We were willing to wait so they made up for it by comping it off our bill.

P.F. Chang's - Indianapolis
Responded on August 7, 2019

Thanks for sharing and we’ll ensure that we pass this along to our team. Hope to see you soon!

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MB
Indiana
1 review
Dined on August 1, 2019
Overall 3food 5service 5ambience 4

Foos, though seated more than 30 minutes after reservation

MH
1 review
Dined on July 24, 2019
Overall 4food 3service 4ambience 4

I've enjoyed PF Changs for years but for the 1st time I was disappointed w my dinner. Ordered the surf & turf / filet & lobster and it was overcooked & dry lacking flavor. Appetizers & desert was good. Service was good & staff was attentive.

NV
Philadelphia
17 reviews
Dined on July 12, 2019
Overall 3food 5service 3ambience 4

This is my 2nd time at this restaurant. Although the food is amazing, I always feel like the place is under staffed. We waited for 45 minutes before anyone ever came to our table to get our drink order. The manager did everything she could to 'make it up to us' ... which was kind, but please, get more staff!

P.F. Chang's - Indianapolis
Responded on July 27, 2019

Thanks for sharing your feedback with us and we are sorry to hear about your disappointment. We will be sure to share your feedback with our team.

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HW
Indiana
3 reviews
Dined on July 12, 2019
Overall 1food 1service 3ambience 1

My husband and I had been craving Chinese for awhile now so we decided to go after work Friday 7/12/19, since I work downtown. My husband Ubered down to my job and then we took off for P.F. Changs. We arrived about 10 minutes early to our reservation and was asked to wait- which was perfectly fine. We got sat down about 3 mins after our reservation time- again, still OK. We got sat down and immediately ordered our drinks and appetizer.

After waiting about 15 mins- we flagged our server (Larry) down to ask about our drinks. He kept saying "they are coming".... the bar was not busy AT ALL. About 5 mins later- our appetizer had arrived and we STILL had not received our drinks. Larry said he would go check on it again- and still NO drinks. We waited a total of 37 mins WITHOUT any beverages and was finished with the appetizer.

From previously being in the service industry for over 10 years- this is absolutely unacceptable. No manager ever came over, no apology, nothing. My husband never complains or gets upset- but even he wanted to leave. We let our server know that we wanted our check and we were leaving. We still had to pay for the appetizer- which I thought was ridiculous- but at that point- we just wanted to leave so we could actually go somewhere and eat.

All in all- the service was horrific. We paid to Uber downtown and paid to park- for NOTHING. Plus- we never got our Chinese food that we had been craving. Went home really bummed out.

P.F. Chang's - Indianapolis
Responded on July 16, 2019

Sorry to see your experience wasn’t what we had hoped it would be! We’ll be sure to share this with our team. If you would like to discuss your feedback with us in further detail, please reach out to us at 480-888-3100.  Thank you!

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OT
Chicago
1 review
Dined on July 11, 2019
Overall 2food 2service 2ambience 3

Good was not up to what we thought it would be and they should’ve had more wait staff due to the long wait for food

P.F. Chang's - Indianapolis
Responded on July 16, 2019

Sorry to see your experience wasn’t what we had hoped it would be! We’ll be sure to share this with our team. If you would like to discuss your feedback with us in further detail, please reach out to us at 480-888-3100.  Thank you!

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T
Indiana
13 reviews
Dined on July 6, 2019
Overall 1food 2service 1ambience 4

Food was cold, food was served without silverware, never saw the waitress after the food was brought out. Served soup with a cheap plastic carry out spoon. NOT LIKE IT USED TO BE!!

P.F. Chang's - Indianapolis
Responded on July 11, 2019

We're sorry to hear about your experience and will share this with our team. If you would like to discuss your feedback with us in further detail, please reach out to us at 480-888-3100.  Thank you!

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LG
Orlando
16 reviews
Dined on July 3, 2019
Overall 3food 4service 3ambience 4

Very long waits despite having made a reservation. On the day we visited this location it seemed like they had too few servers and cooks because our server had to warn us the food orders were taking half an hour even though half the restaurant was empty. They should be able to plan better around events at the convention center.

P.F. Chang's - Indianapolis
Responded on July 11, 2019

We're sorry to hear about your experience and will share this with our team. If you would like to discuss your feedback with us in further detail, please reach out to us at 480-888-3100.  Thank you!

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TM
Indiana
2 reviews
Dined on July 2, 2019
Overall 3food 3service 2ambience 2

This used to be one of our favorite places. Unfortunately, it has gone downhill over the past few years. Our server was less than attentive and had no personality. The hostesses didn't seem like they knew what they were doing. The food was good, but definitely not the same quality as it used to be. The floor was in desperate need of sweeping, and the bathroom needed attention.

P.F. Chang's - Indianapolis
Responded on July 11, 2019

We're sorry to hear about your experience and will share this with our team. If you would like to discuss your feedback with us in further detail, please reach out to us at 480-888-3100.  Thank you!

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OT
Indiana
1 review
Dined on June 29, 2019
Overall 5food 5service 5ambience 5

energetic atmosphere and fantastic service.

P.F. Chang's - Indianapolis
Responded on July 11, 2019

Thanks for sharing this! We’ll make sure to share this with our team! We hope to see you soon!

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LA
Indiana
7 reviews
Dined on June 22, 2019
Overall 3food 2service 5ambience 3

Was staying in downtown Indy for a conference so made reservation last minute around 6:45 for 7:15 because we were walking to P.F. Chang from our hotel and unsure of time needed to walk there. Arrived early at approximately 7:05 and told the host (who wasn’t especially friendly) that we had a reservation and we were early and didn’t mind waiting until 7:15 but just wanted to let him know we were there. He said we could be seated right away, which we were.
Our waitress Ashley was super friendly and did a great job with everything related to our service.
The food was really not very good overall. We have been to P.F. Chang’s many times over the years and never had food that was this poor tasting. I do have to say that the steamed shrimp dumplings appetizer was very good but the entree’s just had no flavor. I had the Buddha’s Feast for the first time so maybe this is just how this dish is, but I will never get it again. My husband had the orange chicken and he said the chicken tasted like it had been frozen and warmed up.
We did not complain because we really don’t like to be the kind of people who complain at restaurants. Plus we really liked our waitress Ashley, and the drinks and time spent together was priceless. But since you are asking about our experience I am sharing it with you in case the restaurant truly values the feedback.
We don’t want a credit or coupon or anything, just wanted to let the restaurant know that the food was not so great 6/22/19 and that after the early check in and telling the host we could wait if they weren’t ready for us, they proceeded to alert Open Table that we were “ no shows”..?! This was addressed and resolved but disappointed nonetheless that it happened.

m
Indiana
12 reviews
Dined on June 21, 2019
Overall 5food 5service 5ambience 5

Had an early dinner here. The staff is very friendly and prompt. The server was very attentive and kept our drinks full. Never disappointed on the quality of the food. This time is no different. Very delicious and will return!

OT
Indiana
7 reviews
Dined on June 20, 2019
Overall 4food 4service 5ambience 4

It took us a while to get our appetizers and food, but we did arrive at 12:15. Reserving ahead helped.

P
Indiana
1 review
Dined on June 16, 2019
Overall 5food 5service 5ambience 4

Taby was great. Good honest advice on the menu and very personable

D
Indiana
6 reviews
Dined on June 16, 2019
Overall 5food 5service 3ambience 5

We've always had pretty good service and the food is always great. This time wasn't quite as good as usual. They forgot our appetizers and we could never get a refill on our drinks

JW
Indiana
1 review
Dined on June 8, 2019
Overall 5food 5service 5ambience 5

We attended Indy Popcon with our kids and stayed downtown.

OT
Indiana
2 reviews
Dined on June 7, 2019
Overall 1food 1service 1ambience 2

Did not care for the food

OT
Chicago
1 review
Dined on May 26, 2019
Overall 1food 1service 1ambience 1

Front door was rude. Had us waiting very long without an update even when we had a reservation. When asked several times they finally got us to a table and the server ignored us completely for 15min...so we left. They were busy, just handled it very poorly.

RD
Indiana
2 reviews
Dined on May 21, 2019
Overall 5food 5service 5ambience 5

We had a group from the office at lunch and it turned out great! Food was awesome and the service extremely friendly.

DK
Indiana
1 review
Dined on May 18, 2019
Overall 4food 4service 5ambience 3

One major inconvenience was that it was quite warm in the restaurant and apparently had been for awhile. We had to ask twice about it. First time we were told that nothing could be done and that it indeed was very hot especially in the washrooms and kitchen.
Hopefully this is correctable.

KS
Indiana
30 reviews
Dined on May 17, 2019
Overall 4food 5service 4ambience 3

Very loud. Great lettuce wraps. Beware. Their Brussels sprouts are cooked with chunks of pineapple and hot red peppers. If that combo sounds good to you, go for it.

SB
6 reviews
Dined on May 17, 2019
Overall 5food 5service 5ambience 4

Great food

OT
Indiana
8 reviews
Dined on May 12, 2019
Overall 3food 2service 4ambience 5

We ordered the chicken lettuce wraps as we usually do. This time the chicken was tough and chewy as were some of the mushrooms. Had to spit some of the chicken into a napkin because it was not chewable. This is the first time the lettuce wraps were not as expected. Hopefully this is a one time occurrence.

P.F. Chang's - Indianapolis
Responded on May 15, 2019

We're sorry to see this. If you would like to discuss your feedback with us in further detail, please reach out to us at 480-888-3100. Thank you!

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D
Indiana
4 reviews
Dined on May 12, 2019
Overall 2food 1service 2ambience 4

Disappointed that meals were not prepared as asked.. My meal and my granddaughter's meal were ordered with no mushrooms. Both were loaded with mushrooms

P.F. Chang's - Indianapolis
Responded on May 15, 2019

We're sorry to see this. If you would like to discuss your feedback with us in further detail, please reach out to us at 480-888-3100. Thank you!

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DC
Indiana
5 reviews
Dined on May 12, 2019
Overall 5food 5service 4ambience 5

P. F. Chang's is a family favorite. We are all aware of how difficult it is for a family to get an agreement on where to go to eat. There is always conflict because one or more of the kids don't want to go here or there. Many times just to spite the rest of family. That never happens when "P.F. Chang's" is suggested. Always a great place to go. Good food. Good Service. Good times.

OT
Indiana
1 review
Dined on May 3, 2019
Overall 2food 3service 2ambience 1

We were seated at a dirty table. Had to find our own silverware when appetizer came. Server swapped our food choices when she put them on the table. Gave server credit card to pay the bill and she returned it to my husband. Overall it was a very disappointing experience. I know it was late at night but it just seemed like nobody working wanted to be there.

HB
Chicago
1 review
Dined on May 3, 2019
Overall 5food 5service 5ambience 5

Anniversary

T
Charleston
26 reviews
Dined on May 3, 2019
Overall 4food 4service 4ambience 4

We had an issue with an item ordered but the manager took care of things and gave a full explanation