P.F. Chang's - Indianapolis - Keystone

4.2
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161 Reviews
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$30 and under
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Asian

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Casual
P.F. Chang's is a restaurant concept that honors the 2,000-year-old Asian tradition of wok cooking and believes in making food from scratch every day in every restaurant. With a Farm to Wok™ food philosophy at its core, P.F. Chang's chefs hand-roll dim sum, hand chop and slice all vegetables and meats, handcraft every sauce and wok-cook each recipe, every day in every restaurant using wholesome, fresh ingredients. With roots in Chinese cooking, the culinary landscape at P.F. Chang's now stretches across Asia with diverse, culturally inspired recipes including hand-rolled sushi, Vietnamese-style soups and bowls, traditional Chinese dim sum, wok-fired chicken and beef entrées, and family style noodles and rice. All made from scratch every day.
What 161 People Are Saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
4.2based on recent ratings
4.3
food
4.1
service
3.9
ambience
4.0
value
Noise · Moderate
82% of people would recommend it to a friend
5
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DP
1 review
Dined 6 days ago
Overall1food2service1ambience2

They would not honor our Open Table Reservation and made us wait 1 hour and 45 minutes. Service was slow and the food was cold. BAD CHOICE

OT
Indiana
1 review
Dined 7 days ago
Overall5food5service5ambience5

Dined at the bar. Service was great. Lettuce wraps were delicious and honey shrimp with fried trice was amazing

e
Indiana
39 reviews
Dined on November 4, 2019
Overall3food5service2ambience3

While our food was excellent, our service was poor. We waited for over 10 minutes to get our water. Our food order took almost 30 minutes to arrive and all we had was a salad and one chicken dish. There were only about 10 other tables filled in the restaurant so it wasn’t busy at all. Also the restaurant was very cold.

DD
Indiana
61 reviews
Dined on November 4, 2019
Overall4food5service4ambience4

Very friendly server - would love to have her again. Food is always great, especially Korean BBQ Chicken Stir Fry, which is not on the menu but they will make it for you. We do not like to have our appetizers come out at the same time as our entree & that is what happened. Also, sadly, we received the wrong entree. Our server thought I had said one of the items that DO appear on the menu but I hadn't. Quickly it was fixed & our dish was delicious.

E
Indiana
8 reviews
Dined on November 2, 2019
Overall4food4service4ambience4

Very lively environment on Saturday night. Good food and great service. Definitely make reservations!

OT
Indiana
1 review
Dined on November 2, 2019
Overall2food4service2ambience2

Extremely inattentive waitress led to the negative overall experience and review.

a
Indiana
4 reviews
Dined on November 2, 2019
Overall2food2service2ambience3

Went and waited a lengthy time for service

Waited 45 minutes for an appetizer. Ordered and then informed they were out of one thing. Server rudely said pick something and with little time. Item chosen was overcooked and not what other person in our party wanted and so she did not eat. Had to request that it be removed from our bill.

Waited a long time to get check.

Overall we won't be back for a long time if at all.

o
Atlanta
49 reviews
Dined on November 2, 2019
Overall4food4service4ambience3

PF Chang’s in general can be hit or miss, depending on location and time of day/day of the week. We got there before the lunch crowd, had a great server, and food was hot and brought quickly to the table. Delightful lunch experience:)

o
Indiana
8 reviews
Dined on October 26, 2019
Overall5food5service5ambience5

Love Love Love P.F. Chang's. Such great flavors and the atmosphere is awesome

DD
Indiana
61 reviews
Dined on October 20, 2019
Overall5food5service5ambience5

Love everything about PF Chang's Keystone location. From the moment you walk in the front door & are greeted by the check-in area, employees are so friendly. We like to sit at the bar & our bartenders are always wonderful. The mango iced tea is refreshing & delicious! The Mandarin Crunch Salad is huge & has you experiencing new flavors with every bite. The Korean BBQ Chicken Stir Fry, even though it is not on the menu, is an amazingly delicious dish. They will fix it for you still, because they have all the sauces etc. Try it, spicy & yummy.

P.F. Chang's - Indianapolis - Keystone
Responded on October 23, 2019

Thanks for sharing this! We’ll make sure to share this with our team! We hope to see you soon!

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DD
Indiana
61 reviews
Dined on October 8, 2019
Overall5food5service4ambience5

For a meal full of different flavors, I highly recommend the Korean BBQ Chicken Stir-Fry. It isn't on the menu but the chef will make it for you. It is delicious & I always order it. I also love the Mandarin Crunch Salad & the Mango Iced Tea. This restaurant is my favorite for a reasonably priced meal with wonderful service.

P.F. Chang's - Indianapolis - Keystone
Responded on October 19, 2019

Thanks! We’ll share this with our team! Hope to see you soon!

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WI
Indiana
11 reviews
Dined on September 29, 2019
Overall4food5service3ambience4

We told the hostess it was my mother in laws 88th birthday. The waiter even acknowledge it when he came to our table. The hostess said they would do something for her b day but our waiter never did. He was also very slow about coming back to our table during our dinner. The couple beside of us even complained before we ever sat down. Very disappointed.

P.F. Chang's - Indianapolis - Keystone
Responded on October 2, 2019

Sorry to see your experience wasn’t what we had hoped it would be! We’ll be sure to share this with our team. If you would like to discuss your feedback with us in further detail, please reach out to us at 480-888-3100.  Thank you!

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RC
Indiana
5 reviews
Dined on September 28, 2019
Overall4food4service4ambience4

Missed the fortune cookies! Otherwise service was good.

C
Indiana
4 reviews
Dined on September 28, 2019
Overall2food3service3ambience3

Had to wait 25 minutes after our reservation to be seated.

P.F. Chang's - Indianapolis - Keystone
Responded on October 2, 2019

We're sorry to hear about your experience and will share this with our team. If you would like to discuss your feedback with us in further detail, please reach out to us at 480-888-3100.  Thank you!

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DD
Indiana
61 reviews
Dined on September 27, 2019
Overall5food5service5ambience5

My favorite restaurant where you can always count on a delicious meal with fantastic service.
Best dish ever - Korean Chicken BBQ Stir Fry. So many flavors mixed together, you mouth feels like it's on vacation! Service was wonderful. Great Wall of Chocolate cake for dessert is to die for!

P.F. Chang's - Indianapolis - Keystone
Responded on October 2, 2019

Thanks for sharing this! We’ll make sure to share this with our team! We hope to see you soon!

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LB
Indiana
4 reviews
Dined on September 20, 2019
Overall3food4service4ambience2

We went there on a Friday night and it was very full. The noise of all the people talking and music bounced off the walls, was very distracting and agitating, not good for conversation. The food seemed to have declined a bit since we were there last. The appetizer in the lettuce leaves was oily, and even though I took care to not get a sweetened entree, it was sweet even though advertised as ginger and other spices. Seems like you can't avoid sugar anymore, which used to be reserved for dessert.

P.F. Chang's - Indianapolis - Keystone
Responded on October 2, 2019

Sorry to see your experience wasn’t what we had hoped it would be! We’ll be sure to share this with our team. If you would like to discuss your feedback with us in further detail, please reach out to us at 480-888-3100.  Thank you!

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FR
Indiana
3 reviews
Dined on September 20, 2019
Overall4food5service4ambience4

Love all the gluten free options. This Celiac loves to eat out and appreciate the gluten free options!!

P.F. Chang's - Indianapolis - Keystone
Responded on October 2, 2019

Thanks for sharing this! We’ll make sure to share this with our team! We hope to see you soon!

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CQ
Indiana
33 reviews
Dined on September 18, 2019
Overall4food5service4ambience5

Our table of 3 shared appetizers. Your $10 deals are great as we all are keen on the chicken wraps & got a couple of orders! And, while not being a brussels sprout fan, your version is fabulous!! And of course, we all love Nara :-)'

P.F. Chang's - Indianapolis - Keystone
Responded on October 2, 2019

Thanks for sharing this! We’ll make sure to share this with our team! We hope to see you soon!

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CF
Chicago
3 reviews
Dined on September 13, 2019
Overall5food5service5ambience5

Food was good, consistent as always. Glad we were able to stop in during this visit to Indy.

b
Adelaide / SA
6 reviews
Dined on September 11, 2019
Overall4food4service4ambience3

The food is back up to par. Very good. Our waitress did a great job too! restaurant needs an overhaul decoratively. the ladies room was a mess

R
Indiana
1 review
Dined on September 10, 2019
Overall5food5service5ambience4

Our waiter was just the best!!!

OT
Cancun
1 review
Dined on September 8, 2019
Overall3food4service2ambience3

Major lack of service and we were there before the lunch rush on a Sunday. Very slow, forgot salad, overall felt as if we were an inconvenience rather than a guest. Major let down compared to past experiences at the same location.

W
Indiana
64 reviews
Dined on September 5, 2019
Overall5food5service5ambience5

Our waitress was very conscientious. Always excellent food. Yum!

o
Indiana
9 reviews
Dined on September 3, 2019
Overall5food5service5ambience5

Great food! Great deals! We went at Happy Hour. Great service!!

DG
Indiana
5 reviews
Dined on September 1, 2019
Overall4food5service3ambience4

Food is always well and quickly prepared. A healthy variety in menu selections for a "chain" store.
This particular location did not show our OpenYable reservation made several hours earlier that day because "we haven't downloaded the reservations today yet." Thank you for awarding us OpenTable reservation points anyway, because your app did exactly zero amount of good this time.
We were fortunate to arrive earlier in the evening. Had we been 20 minutes later, and certainly by the time we finished, we'd have faced a 40 minute wait.
This is one of our favorite restaurants, but they were not on top of things Labor Day afternoon.
Will certainly return, but might make a phone call and skip OpenTable to be safe.

BL
Indiana
11 reviews
Dined on August 31, 2019
Overall4food4service4ambience2

Good food and service. Place was messy and needs a deep clean

KR
Indiana
2 reviews
Dined on August 31, 2019
Overall3food5service2ambience4

Service was terrible. Half the family was done eating before the kids food came.

M
Columbus
5 reviews
Dined on August 24, 2019
Overall1food1service2ambience1

I haven’t been to PF Chang’s for a few years. Unfortunately, the place has gone way down hill. We ordered orange chicken, honey shrimp, honey chicken and lettuce wraps. For are the issues:
1- lettuce wrap quality was poor from small head of lettuce to very small pieces of chicken.
2- it took 30 min for food to arrive, then they forgot my order. The runner threw out plates in the table and left without even considering I was sitting there with no food. I thought she was coming back until I had to flag down our waitress which took 5 minutes.
3- she had the kitchen make it real fast because it was entered or made correctly.
4- overall food quality was very poor. The meals looked like they took something out of the microwave and dumped a bunch of sauce on it.
5- there was never any consideration for our bill and we were charged twice for a fried rice upgrade.
6- rarely saw our waitress and never a manager. Restaurant seemed very unorganized all around.

P.F. Chang's - Indianapolis - Keystone
Responded on August 30, 2019

We're sorry to hear about your experience and will share this with our team. If you would like to discuss your feedback with us in further detail, please reach out to us at 480-888-3100.  Thank you!

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OT
Indiana
1 review
Dined on August 24, 2019
Overall4food4service5ambience3

Overall the experience was good. The wait staff was prompt and friendly. The egg rolls were tasty but retained too much oil from the fryer. The steak in the wok fried filet was not a very good quality. Three in our party ordered this and the meat was grisly and tough. The other entree’s were very good.

P.F. Chang's - Indianapolis - Keystone
Responded on August 30, 2019

We're sorry to hear about your experience and will share this with our team. If you would like to discuss your feedback with us in further detail, please reach out to us at 480-888-3100.  Thank you!

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KI
Indiana
21 reviews
Dined on August 23, 2019
Overall5food5service5ambience5

Great food! Great service! Thanks Andrea for getting the birthday candle for my Mother-In-Law!

P.F. Chang's - Indianapolis - Keystone
Responded on August 30, 2019

Thanks for sharing this! We’ll make sure to share this with our team! We hope to see you soon!

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B
Indiana
9 reviews
Dined on August 18, 2019
Overall5food5service4ambience5

We love PF Chang's. The food is pretty consistent. The service isn't quite as consistent. Not usually the wait staff fault. Did comes out out of order or not at all!!

P.F. Chang's - Indianapolis - Keystone
Responded on August 30, 2019

Thanks for sharing this! We’ll make sure to share this with our team! We hope to see you soon!

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R
Indiana
9 reviews
Dined on August 18, 2019
Overall1food1service1ambience2

Food was sub par, got our entrees before our appetizer and server was short and seemed like she wanted to rush us out the door. We were on date night and were in no rush but were so rushed on everything we were done in less than 45 minutes. Won’t go back, I would rather spend my money on better food and service at a local place

P.F. Chang's - Indianapolis - Keystone
Responded on August 30, 2019

Sorry to see your experience wasn’t what we had hoped it would be! We’ll be sure to share this with our team. If you would like to discuss your feedback with us in further detail, please reach out to us at 480-888-3100.  Thank you!

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DD
Indiana
61 reviews
Dined on August 15, 2019
Overall5food5service5ambience5

This is my favorite restaurant. We always have a great meal here, wonderful service & reasonably priced. We usually sit at the bar, love the bartenders who serve us - we go so often they know our order the moment we sit down. Everyone from the front door personnel to the servers to the bartenders to the management staff makes you feel welcome. To have a delicious meal on top of that is perfect!

P.F. Chang's - Indianapolis - Keystone
Responded on August 30, 2019

Thanks for sharing this! We’ll make sure to share this with our team! We hope to see you soon!

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JT
1 review
Dined on August 8, 2019
Overall4food4service3ambience3

Did not start out well. Sat for several minutes and no server! It was pretty easy to see who it was supposed to be ----- she continued to be going to the three tables surrounded us. I finally stopped the server from the neighboring section and he took care of us. Food was great!

l
Indiana
21 reviews
Dined on August 5, 2019
Overall2food5service1ambience5

Our server seemed preoccupied and not attentive. It really made the experience, one of celebration, not a good one. We were wishing we had gone somewhere else

P.F. Chang's - Indianapolis - Keystone
Responded on August 7, 2019

We're sorry to hear about your experience and will share this with our team. If you would like to discuss your feedback with us in further detail, please reach out to us at 480-888-3100. Thank you!

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LC
Indiana
1 review
Dined on July 30, 2019
Overall4food4service4ambience4

P.F. Chang's is consistent in all areas over time.

c
Indiana
1 review
Dined on July 27, 2019
Overall5food5service5ambience5

We love this place, its our weekly Saturday night go to

DD
Indiana
61 reviews
Dined on July 26, 2019
Overall5food5service5ambience5

My favorite restaurant never disappoints me. The service is wonderful, the food is fantastic & I love the dishes that I order, especially the one no longer on the menu, Korean BBQ Chicken Stir Fry. That dish has so many wonderful flavors that everyone I introduce it to LOVES it. The Mandarin Crunch salad is fantastic as well.

DB
Louisville
3 reviews
Dined on July 24, 2019
Overall5food5service5ambience5

Anniversary

HJ
Indiana
15 reviews
Dined on July 19, 2019
Overall5food5service5ambience5

Our birthday party of six was seated quickly. Our waitress was very attentive and hospitable. All enjoyed the chicken and new Dragon lettuce wraps and their meals Great celebration!

P.F. Chang's - Indianapolis - Keystone
Responded on July 27, 2019

Thanks for sharing this! We’ll make sure to share this with our team! We hope to see you soon!

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