P.F. Chang's - Indianapolis - Keystone

4.2
132 reviews
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$30 and under
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Asian
P.F. Chang's is a restaurant concept that honors the 2,000-year-old Asian tradition of wok cooking and believes in making food from scratch every day in every restaurant. With a Farm to Wok™ food philosophy at its core, P.F. Chang's chefs hand-roll dim sum, hand chop and slice all vegetables and meats, handcraft every sauce and wok-cook each recipe, every day in every restaurant using wholesome, fresh ingredients. With roots in Chinese cooking, the culinary landscape at P.F. Chang's now stretches across Asia with diverse, culturally inspired recipes including hand-rolled sushi, Vietnamese-style soups and bowls, traditional Chinese dim sum, wok-fired chicken and beef entrées, and family style noodles and rice. All made from scratch every day.
What 132 People Are Saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
4.2based on recent ratings
4.3
food
4.1
service
4.0
ambience
4.0
value
Noise · Moderate
96% of people would recommend it to a friend
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B
Indiana
9 reviews
Dined 5 days ago
Overall 5food 5service 4ambience 5

We love PF Chang's. The food is pretty consistent. The service isn't quite as consistent. Not usually the wait staff fault. Did comes out out of order or not at all!!

R
Indiana
9 reviews
Dined 5 days ago
Overall 1food 1service 1ambience 2

Food was sub par, got our entrees before our appetizer and server was short and seemed like she wanted to rush us out the door. We were on date night and were in no rush but were so rushed on everything we were done in less than 45 minutes. Won’t go back, I would rather spend my money on better food and service at a local place

DD
Indiana
51 reviews
Dined on August 15, 2019
Overall 5food 5service 5ambience 5

This is my favorite restaurant. We always have a great meal here, wonderful service & reasonably priced. We usually sit at the bar, love the bartenders who serve us - we go so often they know our order the moment we sit down. Everyone from the front door personnel to the servers to the bartenders to the management staff makes you feel welcome. To have a delicious meal on top of that is perfect!

JT
1 review
Dined on August 8, 2019
Overall 4food 4service 3ambience 3

Did not start out well. Sat for several minutes and no server! It was pretty easy to see who it was supposed to be ----- she continued to be going to the three tables surrounded us. I finally stopped the server from the neighboring section and he took care of us. Food was great!

l
Indiana
21 reviews
Dined on August 5, 2019
Overall 2food 5service 1ambience 5

Our server seemed preoccupied and not attentive. It really made the experience, one of celebration, not a good one. We were wishing we had gone somewhere else

P.F. Chang's - Indianapolis - Keystone
Responded on August 7, 2019

We're sorry to hear about your experience and will share this with our team. If you would like to discuss your feedback with us in further detail, please reach out to us at 480-888-3100. Thank you!

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LC
Indiana
1 review
Dined on July 30, 2019
Overall 4food 4service 4ambience 4

P.F. Chang's is consistent in all areas over time.

c
Indiana
1 review
Dined on July 27, 2019
Overall 5food 5service 5ambience 5

We love this place, its our weekly Saturday night go to

DD
Indiana
52 reviews
Dined on July 26, 2019
Overall 5food 5service 5ambience 5

My favorite restaurant never disappoints me. The service is wonderful, the food is fantastic & I love the dishes that I order, especially the one no longer on the menu, Korean BBQ Chicken Stir Fry. That dish has so many wonderful flavors that everyone I introduce it to LOVES it. The Mandarin Crunch salad is fantastic as well.

DB
Louisville
3 reviews
Dined on July 24, 2019
Overall 5food 5service 5ambience 5

Anniversary

HJ
Indiana
12 reviews
Dined on July 19, 2019
Overall 5food 5service 5ambience 5

Our birthday party of six was seated quickly. Our waitress was very attentive and hospitable. All enjoyed the chicken and new Dragon lettuce wraps and their meals Great celebration!

P.F. Chang's - Indianapolis - Keystone
Responded on July 27, 2019

Thanks for sharing this! We’ll make sure to share this with our team! We hope to see you soon!

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S
Indiana
2 reviews
Dined on July 19, 2019
Overall 4food 4service 5ambience 4

Our server was very nice and friendly and attentive. The person who served our food had just taken a smoke break so that wasn’t appetizing at all. Food seemed more bland than usual, I noticed the recipes and menu have changed recently. The sauces seemed very bland than I remember and was not a fan of that.

P.F. Chang's - Indianapolis - Keystone
Responded on July 27, 2019

Thanks for sharing and we’ll ensure that we pass this along to our team. Hope to see you soon!

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OT
Indiana
5 reviews
Dined on July 15, 2019
Overall 4food 5service 4ambience 4

Good food, good service.

P.F. Chang's - Indianapolis - Keystone
Responded on July 27, 2019

Thanks! We’ll share this with our team! Hope to see you soon!

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TS
Chicago
7 reviews
Dined on July 13, 2019
Overall 2food 2service 4ambience 2

Our waitress did a good job but the food was just fair. Overpriced for the quality.

P.F. Chang's - Indianapolis - Keystone
Responded on July 27, 2019

We're sorry to hear about your experience and will share this with our team. If you would like to discuss your feedback with us in further detail, please reach out to us at 480-888-3100. Thank you!

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KM
Chicago
10 reviews
Dined on July 7, 2019
Overall 4food 4service 5ambience 3

In the last year food quality has gone down. Also took away gluten free desert option that was great. (Lava Cake)

P.F. Chang's - Indianapolis - Keystone
Responded on July 27, 2019

Thanks for sharing your feedback with us and we are sorry to hear about your disappointment. We will be sure to share your feedback with our team.

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WL
Indiana
25 reviews
Dined on July 2, 2019
Overall 2food 4service 1ambience 2

Awful experience. The restaurant was not clean. The service was exceptionally poor. The food was good, but even it was not to its usual standard. I am not sure if it is just this location and on just this night, but we were not impressed. Not this time.

We arrived for our reservation and were immediately seated near the front door. With it being one of the first 93 degree days, every time the door opened, we all received a heat bath. This was not night ending and we got used to it.

The night ending started when after ten (10) minutes of being seated, we still had no service. No water. No anything. When I asked the host stand if we needed to move to another area because others were having the same issue, they asked another waiter to serve us out of his area. This proved to be catastrophic as every time he came to the table, Aaron would announce that he was “sorry” for the delay. This worked for the first time, but after several stops and the same sorry comment, it is no longer an apology, it is an excuse. He would then proclaim that “wow, you are fast”.....no Aaron, you have just not been back to refill drinks, check on food, or see if we had left without paying.

I am a member of the reward program and if I did not know that they could do better, I would not be back. Disappointing evening.

P.F. Chang's - Indianapolis - Keystone
Responded on July 27, 2019

Thanks for this feedback. We'll be sure that your comments are shared with our leadership team. We're sorry that this was your experience and hope that you'll be back soon for a better experience. If you would like to discuss your feedback with us in further detail, please reach out to us at 480-888-3100. Thank you!

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RZ
1 review
Dined on July 2, 2019
Overall 3food 4service 1ambience 4

Waited for a good ten minutes before our server even spoke to us. Then finally another server came out about five minutes later and took our drink orders and our appetizer order. Which she got the drink wrong. The service wasn't that good but the food made up for it. After 20 years in the service industry, I was disappointed in the service for sure!

P.F. Chang's - Indianapolis - Keystone
Responded on July 27, 2019

We're sorry to hear about your experience and will share this with our team. If you would like to discuss your feedback with us in further detail, please reach out to us at 480-888-3100. Thank you!

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MT
Kansas City
1 review
Dined on July 1, 2019
Overall 4food 3service 3ambience 3

As we paid the bill we had to vacate due to a gas leak in the building. It wasn’t a big deal - but felt bad for some folks.

P.F. Chang's - Indianapolis - Keystone
Responded on July 3, 2019

Sorry to see your experience wasn’t what we had hoped it would be! We’ll be sure to share this with our team. If you would like to discuss your feedback with us in further detail, please reach out to us at 480-888-3100.  Thank you!

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F
Indiana
1 review
Dined on June 29, 2019
Overall 2food 2service 1ambience 2

Manager knew what to do to make an uncomfortable situation more tolerable. Had to wait for water and beverages while other tables came in after and were served first. This particular store is very inconsistent with service. 4 out of 5 visits we have had problems receiving water beverages food. We’ve finally passed the IQ test.

4
Indiana
29 reviews
Dined on June 28, 2019
Overall 4food 4service 5ambience 4

We ordered orange chicken and fried rice. Food was predictably good. Excellent and attentive service was the difference maker and made it a pleasant night out.

DD
Indiana
52 reviews
Dined on June 23, 2019
Overall 5food 5service 5ambience 5

We love this Chang's location! Friendly servers, excellent food & always delicious!

HG
Indiana
5 reviews
Dined on June 21, 2019
Overall 5food 5service 4ambience 4

It was a date night out with the hubby. Food was excellent and service was too with one exception. Server accidentally put in fried rice instead of white rice for my husband’s meal, which meant we had a $4+ upcharge. I was a bit irritated, but my husband just went with the flow. I think she should have removed the charge since he clearly asked for white rice and she remembered that too.

NJ
Louisville
2 reviews
Dined on June 16, 2019
Overall 4food 5service 5ambience 4

It was a busy day so our reservation was a little late. The staff were very pleasant and apologetic about the delay. Once we were seated our server was happy and helpful. There was delay with our appetizers but we totally understood she comped our bill. We had a nice meal and all the staff was extremely friendly!

KM
Indiana
2 reviews
Dined on June 15, 2019
Overall 4food 4service 4ambience 5

You can't go wrong with PF Changs! I am thrilled that they take reservations through Open Table now!

DD
Indiana
52 reviews
Dined on June 14, 2019
Overall 5food 5service 5ambience 5

My favorite restaurant for Chinese, always delicious, especially the Korean Barbeque Chicken Stir Fry. Even though it's no longer on the menu, they will make it for you. Spicy & yummy. The Mandarin Crunch Salad is amazing. Crab wontons are delicious - hint, have them heat the sauce. Mango iced tea - yum!
Servers are especially attentive & nice. We LOVE this location!

OT
Indiana
4 reviews
Dined on June 8, 2019
Overall 1food 2service 1ambience 3

Service was awful and place wasn’t that busy. Husband went to get s side plate and the lady brought out what should have been clean dishes. Top 5 dirty then handed us the best 2 from same stack. We are guessing dirty. This maybe our last visit to PF Chang’s. Things haven’t been up to par last few visits

M
Indiana
36 reviews
Dined on June 7, 2019
Overall 5food 5service 5ambience 5

food and service were absolutely fantastic! enjoyed the modern atmosphere, generous portions and the server was quite charming

I
Indiana
22 reviews
Dined on June 5, 2019
Overall 4food 4service 3ambience 3

Our waitress, was abrupt and not very customer oriented.

S
Indiana
15 reviews
Dined on June 3, 2019
Overall 3food 3service 3ambience 3

One of my faves, I visit at least one a month

P.F. Chang's - Indianapolis - Keystone
Responded on June 5, 2019

Thanks! We’ll share this with our team! Hope to see you soon!

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OT
Chicago
1 review
Dined on June 2, 2019
Overall 5food 5service 5ambience 5

Graduation dinner

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AO
Indiana
12 reviews
Dined on May 30, 2019
Overall 3food 4service 3ambience 3

The tables were to close together. The people on both sides of us complained. They were having a date. We were a table of 4 and a table for 2 on each side. You couldn’t get in and out easily. The lady beside me had her purse beside her and my purse was there also - they were touching. She kept apologizing. Even the waitress that brought our food kept apologizing that the tables were so close she couldn’t reach to get things. She had to reach over the top of the people on the outside. It was ridiculous because it wasn’t busy and there were tons of empty tables.

P.F. Chang's - Indianapolis - Keystone
Responded on June 3, 2019

Sorry to see your experience wasn’t what we had hoped it would be! We’ll be sure to share this with our team. If you would like to discuss your feedback with us in further detail, please reach out to us at 480-888-3100. Thank you!

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DD
Indiana
52 reviews
Dined on May 27, 2019
Overall 5food 5service 5ambience 5

We love this location of PF Chang's. Our server, Fay, is fantastic & does a great job anticipating our needs. The food is fantastic, especially the Korean BBQ Chicken Stir Fry, the Mandarin Crunch Salad & the Mango Iced Tea. This location is our go-to for any celebration or just because.

OT
Indiana
2 reviews
Dined on May 26, 2019
Overall 4food 5service 4ambience 4

Great food and good service.

DD
Indiana
52 reviews
Dined on May 14, 2019
Overall 5food 5service 5ambience 5

I always bring my family here. I love it & they do as well. There is never a question where we might go for a delicious meal. Our favorite salad, Mandarin Crunch - yum. Crab wontons - double yum. Mango iced tea, my favorite drink always. Usually we go for the special dish, Korean Chicken BBQ stir fry because it is amazing & so many flavors to delight you - this needs to be back ON the menu! Service, as always, was friendly, helpful & attentive.

JN
Minneapolis
7 reviews
Dined on May 13, 2019
Overall 3food 5service 3ambience 3

Service was extremely slow but friendly. Waitress did not receive proper training. She was very nice but lacked training.

P.F. Chang's - Indianapolis - Keystone
Responded on May 15, 2019

We're sorry to see this. If you would like to discuss your feedback with us in further detail, please reach out to us at 480-888-3100. Thank you!

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MB
Indiana
7 reviews
Dined on May 12, 2019
Overall 3food 5service 4ambience 3

Food great and service staff friendly and helpful.
Had a reservation at 6pm. Did not get seated until 6:30!!!
It was mother’s day but they should not have overbooked. What good is a reservation ??

P.F. Chang's - Indianapolis - Keystone
Responded on May 15, 2019

We're sorry to see this. If you would like to discuss your feedback with us in further detail, please reach out to us at 480-888-3100. Thank you!

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j
Indiana
3 reviews
Dined on May 12, 2019
Overall 2food 4service 1ambience 4

Service was very poor. Got seated at our table 45 minutes after our reservation. I guess they only have one table that can seat 8. Even after the party before us left their one table that seats 8, it took them 15+ minutes to clear and clean the table. Someone should tell management that table clearers and dishwashers are the cheapest staff members in the restaurant. Now sure why they would not want to turn that table 2+ more times on a busy night when they are turning tables away. Also, waitress was not great. Missed 4 things with our order and then did not show up until 15 minutes after food was received.

Usually good, but off night.

P.F. Chang's - Indianapolis - Keystone
Responded on May 15, 2019

We're sorry to see this. If you would like to discuss your feedback with us in further detail, please reach out to us at 480-888-3100. Thank you!

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AN
1 review
Dined on May 12, 2019
Overall 5food 5service 5ambience 4

Excellent service and food. It was an excellent choice for Mother’s Day! Although crowded the service was great and food was served promptly and warm.

JM
Chicago
1 review
Dined on May 12, 2019
Overall 4food 5service 5ambience 4

Food was consistent with what I would expect from P.F. Chang's. We had a great Mothers Day experience.

BM
Chicago
7 reviews
Dined on May 11, 2019
Overall 1food 2service 1ambience 1

We went to the restaurant because my daughter has always loved it and asked to go for her college graduation. This was a horrible experience!

When we first walked in, there were over 30 people crowded around the hostess. When I finally got to the desk and told them I had a reservation, they had a hard time finding it and were surprised by it. They literally crammed 6 of us in a booWe had people standing next to our table while on the wait list...not very private. With all the people waiting inside because of rain, it was extremely loud.

Our waitress was very bad. We ordered soup for the table and only received four bowls for six people. We asked for two more bowls and never received them. Our appetizers were okay, but Hot and Sour soup came luke warm at best.

When our food came, we were missing a dish and had no
plates. It took the waitress over 10 minutes to bring us plates...the food is now cold. The white rice was not fully cooked and was hard. Oh, when we got the plates, a few were dirty. We fought through it and ate the best we could. We finally got the missing dish and it was not prepared right.

Now it’s time for desert. We order 3 different deserts for the table. When they came, we had no plates...again. It seemed as if it took for ever to get plates, but looking at the ice cream on two of the deserts, it was long enough for half of it to melt.

We constantly had dishes piled up on the table from empty drinks and previous course of food. When I went to the restroom, it was filthy.

No one ever apologized or asked how everything was. The staff was in total disarray still trying to figure out how to sit people that were waiting. Did not seem there was enough help.

Despite it all, we still managed to have a good time and laughed it off. It will be a long time before we head back to P F Changs! Maybe it’s just this location and poor management. If I were an owner, I would be worried about my investment!

P.F. Chang's - Indianapolis - Keystone
Responded on May 15, 2019

We're sorry to see this. If you would like to discuss your feedback with us in further detail, please reach out to us at 480-888-3100. Thank you!

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TA
Indiana
2 reviews
Dined on May 9, 2019
Overall 4food 4service 3ambience 4

The food was great but service was not the best. Never refilled glasses and didn’t check on us. Forgot to bring things we ordered. PF Chang’s food was exactly what we expected and delicious.

P.F. Chang's - Indianapolis - Keystone
Responded on May 15, 2019

We're sorry to see this. If you would like to discuss your feedback with us in further detail, please reach out to us at 480-888-3100. Thank you!

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