P.F. Chang's - Indianapolis - Keystone

4.4
99 reviews
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$30 and under
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Asian
P.F. Chang's is a restaurant concept that honors the 2,000-year-old Asian tradition of wok cooking and believes in making food from scratch every day in every restaurant. With a Farm to Wok™ food philosophy at its core, P.F. Chang's chefs hand-roll dim sum, hand chop and slice all vegetables and meats, handcraft every sauce and wok-cook each recipe, every day in every restaurant using wholesome, fresh ingredients. With roots in Chinese cooking, the culinary landscape at P.F. Chang's now stretches across Asia with diverse, culturally inspired recipes including hand-rolled sushi, Vietnamese-style soups and bowls, traditional Chinese dim sum, wok-fired chicken and beef entrées, and family style noodles and rice. All made from scratch every day.
What 99 People Are Saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
4.4based on recent ratings
4.5
food
4.4
service
4.3
ambience
4.3
value
Noise · Moderate
92% of people would recommend it to a friend
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DD
Indiana
42 reviews
Dined on May 14, 2019
Overall 5food 5service 5ambience 5

I always bring my family here. I love it & they do as well. There is never a question where we might go for a delicious meal. Our favorite salad, Mandarin Crunch - yum. Crab wontons - double yum. Mango iced tea, my favorite drink always. Usually we go for the special dish, Korean Chicken BBQ stir fry because it is amazing & so many flavors to delight you - this needs to be back ON the menu! Service, as always, was friendly, helpful & attentive.

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JN
Minneapolis
6 reviews
Dined on May 13, 2019
Overall 3food 5service 3ambience 3

Service was extremely slow but friendly. Waitress did not receive proper training. She was very nice but lacked training.

P.F. Chang's - Indianapolis - Keystone
Responded on May 15, 2019

We're sorry to see this. If you would like to discuss your feedback with us in further detail, please reach out to us at 480-888-3100. Thank you!

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MB
Indiana
6 reviews
Dined on May 12, 2019
Overall 3food 5service 4ambience 3

Food great and service staff friendly and helpful.
Had a reservation at 6pm. Did not get seated until 6:30!!!
It was mother’s day but they should not have overbooked. What good is a reservation ??

P.F. Chang's - Indianapolis - Keystone
Responded on May 15, 2019

We're sorry to see this. If you would like to discuss your feedback with us in further detail, please reach out to us at 480-888-3100. Thank you!

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j
Indiana
3 reviews
Dined on May 12, 2019
Overall 2food 4service 1ambience 4

Service was very poor. Got seated at our table 45 minutes after our reservation. I guess they only have one table that can seat 8. Even after the party before us left their one table that seats 8, it took them 15+ minutes to clear and clean the table. Someone should tell management that table clearers and dishwashers are the cheapest staff members in the restaurant. Now sure why they would not want to turn that table 2+ more times on a busy night when they are turning tables away. Also, waitress was not great. Missed 4 things with our order and then did not show up until 15 minutes after food was received.

Usually good, but off night.

P.F. Chang's - Indianapolis - Keystone
Responded on May 15, 2019

We're sorry to see this. If you would like to discuss your feedback with us in further detail, please reach out to us at 480-888-3100. Thank you!

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AN
1 review
Dined on May 12, 2019
Overall 5food 5service 5ambience 4

Excellent service and food. It was an excellent choice for Mother’s Day! Although crowded the service was great and food was served promptly and warm.

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JM
Chicago
1 review
Dined on May 12, 2019
Overall 4food 5service 5ambience 4

Food was consistent with what I would expect from P.F. Chang's. We had a great Mothers Day experience.

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BM
Chicago
4 reviews
Dined on May 11, 2019
Overall 1food 2service 1ambience 1

We went to the restaurant because my daughter has always loved it and asked to go for her college graduation. This was a horrible experience!

When we first walked in, there were over 30 people crowded around the hostess. When I finally got to the desk and told them I had a reservation, they had a hard time finding it and were surprised by it. They literally crammed 6 of us in a booWe had people standing next to our table while on the wait list...not very private. With all the people waiting inside because of rain, it was extremely loud.

Our waitress was very bad. We ordered soup for the table and only received four bowls for six people. We asked for two more bowls and never received them. Our appetizers were okay, but Hot and Sour soup came luke warm at best.

When our food came, we were missing a dish and had no
plates. It took the waitress over 10 minutes to bring us plates...the food is now cold. The white rice was not fully cooked and was hard. Oh, when we got the plates, a few were dirty. We fought through it and ate the best we could. We finally got the missing dish and it was not prepared right.

Now it’s time for desert. We order 3 different deserts for the table. When they came, we had no plates...again. It seemed as if it took for ever to get plates, but looking at the ice cream on two of the deserts, it was long enough for half of it to melt.

We constantly had dishes piled up on the table from empty drinks and previous course of food. When I went to the restroom, it was filthy.

No one ever apologized or asked how everything was. The staff was in total disarray still trying to figure out how to sit people that were waiting. Did not seem there was enough help.

Despite it all, we still managed to have a good time and laughed it off. It will be a long time before we head back to P F Changs! Maybe it’s just this location and poor management. If I were an owner, I would be worried about my investment!

P.F. Chang's - Indianapolis - Keystone
Responded on May 15, 2019

We're sorry to see this. If you would like to discuss your feedback with us in further detail, please reach out to us at 480-888-3100. Thank you!

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TA
Indiana
2 reviews
Dined on May 9, 2019
Overall 4food 4service 3ambience 4

The food was great but service was not the best. Never refilled glasses and didn’t check on us. Forgot to bring things we ordered. PF Chang’s food was exactly what we expected and delicious.

P.F. Chang's - Indianapolis - Keystone
Responded on May 15, 2019

We're sorry to see this. If you would like to discuss your feedback with us in further detail, please reach out to us at 480-888-3100. Thank you!

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AF
Indiana
3 reviews
Dined on May 3, 2019
Overall 5food 5service 5ambience 5

Service is always great here & food is always how you’d expect - wonderful! Always will recommend P.F. Chang’s!

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OT
Indiana
1 review
Dined on April 27, 2019
Overall 5food 5service 5ambience 5

The staff was great! The restaurant was super busy because it’s prom weekend, but we were seated right away. Our waitress had tons of tables but she took really great care of us and all the tables around us. The food was delicious and we didn’t have a long wait time for it to come out at all.

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OT
Indiana
1 review
Dined on April 21, 2019
Overall 5food 4service 5ambience 4

It was excellent choice for dinner. Always good ambience and the service was good as well.

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MS
Indiana
2 reviews
Dined on April 19, 2019
Overall 5food 4service 4ambience 3

Had a reservation at 7:15 and was seated around 7:20. Unfortunately we were seated next to a screaming baby.

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MS
Indiana
15 reviews
Dined on April 14, 2019
Overall 5food 5service 5ambience 5

The food was absolutely wonderful and the service was great. Deserts are a must.

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JL
Atlanta
5 reviews
Dined on April 13, 2019
Overall 5food 5service 5ambience 5

We love P.F. Chang’s! The food is fabulous and our waiter was totally amazing! Such an awesome place to eat!

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OT
Indiana
1 review
Dined on April 13, 2019
Overall 5food 5service 5ambience 4

The food and service was great! Since we made a reservation, we got to skip the 45 minute wait and went straight to our table which was so nice. Our waitress (I believe her name was Kim) was so nice and checked on us the perfect amount of times. Our food was SO good!! The only negative thing is that it was so busy and the tables were so close to each other. The “ambiance” definitely wasn’t quite date material.

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BW
Indiana
45 reviews
Dined on April 13, 2019
Overall 4food 4service 5ambience 4

Bailey was our waitress. We had a table of 8, during a busy lunch hour on Sat. She was a bit stretched, but when we got her, she was awesome. The Wonton soup was just OK, and the fried pot stickers were a bit over done, but all else was very tasty. Over all good value. (Under $200 for 8 people with tip.)

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OI
Indiana
18 reviews
Dined on April 6, 2019
Overall 5food 5service 5ambience 5

Our server was amazing! Our server was amazing! Our server was amazing!

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TW
Indiana
9 reviews
Dined on April 1, 2019
Overall 4food 4service 4ambience 3

Great menu with GF options and Sushi; good service too. Would recommend to anyone who enjoys Americanized Chinese food.

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JB
Indiana
1 review
Dined on March 24, 2019
Overall 5food 5service 5ambience 5

Daughter’s 19th Birthday choice.

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I
Indiana
6 reviews
Dined on March 24, 2019
Overall 5food 5service 5ambience 5

Celebrated daughter-n-law's birthday. Food and service was fabulous!

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DN
Indiana
4 reviews
Dined on March 22, 2019
Overall 5food 5service 5ambience 5

Loved the chance to use a coupon to try something new. Our server was a lovely and wonderful server. Enjoyed our dinner!

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p
Indiana
14 reviews
Dined on March 12, 2019
Overall 5food 5service 5ambience 5

The lettuce wraps and dumplings were delicious. Our food was also very good.

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OT
Indiana
1 review
Dined on March 9, 2019
Overall 2food 3service 1ambience 3

When I arrived to check in, I provided my information to the hostess. She was a young, Caucasian, blonde with red lipstick and a bad attitude. I informed her that I had a 7:00 or 7:15 reservation and she advised me to show her proof of my reservation. She proceeded to look up my information and acted as if she did not see it and proceeded to enter it in. I had arrived s few minutes early and she stated that I would be seated about the time of my appointment. While waiting, I noticed that there were people who had no reservation as well as some who had the same reservation time as myself who arrived after me. All of these people were seated before me. I was eventually called 15 minutes after my appointment time and my name was pronounced completely wrong. When my boyfriend got up to ask if they were calling us, the hostess simply shrugged and informed someone to show us to our table.

Once at our table, our server was kind but did not get our order correct. My food tasted great however my boyfriend’s steak was a little over cooked.

I typically love this restaurant. However, after my recent experience, I plan to try a different location.

P.F. Chang's - Indianapolis - Keystone
Responded on March 19, 2019

We're sorry to hear about your experience and will share this with our team. If you would like to discuss your feedback with us in further detail, please reach out to us at 480-888-3100.  Thank you!

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j
Indiana
1 review
Dined on March 9, 2019
Overall 4food 4service 4ambience 2

For some reason our Open Table reservation WAS NOT available at the host station. I believe others had a similar issue. To her credit hostess honored my email confirmation and we were seated w/in 5 min of our reservation.

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BK
Indiana
1 review
Dined on March 9, 2019
Overall 5food 5service 5ambience 5

Great food and prompt service.

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JC
Indiana
4 reviews
Dined on March 9, 2019
Overall 5food 5service 5ambience 5

Everything that was ordered was amazing, although the chicken fried rice was bland .

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MD
Indiana
5 reviews
Dined on March 2, 2019
Overall 3food 3service 3ambience 2

Very loud - tables crowded together - main waitress only returned to table twice - three other workers delivered drinks - soups and entrees. Had to ask twi people for the check.

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m
Chicago
6 reviews
Dined on March 2, 2019
Overall 4food 4service 4ambience 4

Great food!

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SL
Indiana
4 reviews
Dined on February 28, 2019
Overall 4food 4service 5ambience 4

It is a beautiful place to dine. We had a good time. We enjoyed the food.

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S
Indiana
13 reviews
Dined on February 23, 2019
Overall 5food 5service 5ambience 5

Great food. Went two days in a row and brought my family

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NB
Las Vegas
7 reviews
Dined on February 22, 2019
Overall 4food 5service 4ambience 5

Amazing food as always!
They set us next to the door and it was freezing so we asked to move.
The hostesses were SUPER nice but the waitress seemed very irritated that we moved.
Other than that, it was perfect!
I came in from Chicago to meet some friends and this was our first choice!

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M
Indiana
37 reviews
Dined on February 19, 2019
Overall 5food 5service 5ambience 5

A group of 7 met for dinner ar PF Chan's. We went on a Tuesday night that was not busy, so it was easy for our group to converse. The service was excellent and everyone enjoyed their food

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DD
Indiana
42 reviews
Dined on February 16, 2019
Overall 5food 5service 5ambience 5

Extremely busy Saturday night crowd - happy to have made advance reservations. Enjoyed a delightful dinner with the famous lettuce wraps! Always crisp lettuce & delicious! The Mandarin Crunch salad is a treat for lunch or dinner. Kung Pao Chicken is a winner every time. Mango Iced Tea - fabulous! Our server was attentive, courteous & friendly, couldn't have asked for better. We had a wonderful time & would go back again in a heartbeat.

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OT
Indiana
1 review
Dined on February 15, 2019
Overall 5food 5service 5ambience 5

Valentine’s Day dinner

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OT
1 review
Dined on February 15, 2019
Overall 5food 5service 5ambience 4

Waiter was amazing and the food was even better. Never had a bad experience while dining here, love it!

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c
Indiana
30 reviews
Dined on February 15, 2019
Overall 1food 1service 2ambience 1

Skip this restaurant since there is better food available at half the price. Crispy shrimp should be thoroughly cooked and crispy - not a sodden, soggy mess. Ugh!

P.F. Chang's - Indianapolis - Keystone
Responded on February 18, 2019

We’re sorry to see your experience wasn’t what we had hoped it would be! We’d love to hear about your visit so we can get it right next time. Could you send us a private note with more information about your visit and contact information and our team will reach out to you. Thanks!

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BD
Indiana
8 reviews
Dined on February 14, 2019
Overall 4food 5service 4ambience 3

Did great service great, had to wait for quite a while past or reservation time. It was Valentine's day, but it was tedious.

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OT
Indiana
2 reviews
Dined on February 14, 2019
Overall 4food 5service 4ambience 5

Valentines Day

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DD
Indiana
42 reviews
Dined on February 12, 2019
Overall 4food 5service 3ambience 4

Upon arriving, the server was informed that we were on lunch hours & would need to order & pay quickly. He did a great job with the orders, refilling drinks & seeing if all was ok. When it came time for the bills though, things seemed to fall apart. He presented the bills & wanted to collect them in order, which was fine. He disappeared then for a VERY long time. So long in fact that we were asking other servers to send him over. One of my diners punches a time clock & because of the delay, she was gone 2 hours instead of 1.5. No reason was ever given for the extreme delay so I have no idea what caused it but for our next luncheon of 10 people we are looking elsewhere. Sorry because we all love Chang's.

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n
Indiana
4 reviews
Dined on February 11, 2019
Overall 5food 5service 4ambience 5

Our server was super awesome! No complaints. Atmosphere and food was ok but having a server that was knowledgeable of the menu and kept our glasses full is priceless

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