P.F. Chang's - Grand Rapids

4.4
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73 Reviews
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$30 and under
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Asian
P.F. Chang's is a restaurant concept that honors the 2,000-year-old Asian tradition of wok cooking and believes in making food from scratch every day in every restaurant. With a Farm to Wok™ food philosophy at its core, P.F. Chang's chefs hand-roll dim sum, hand chop and slice all vegetables and meats, handcraft every sauce and wok-cook each recipe, every day in every restaurant using wholesome, fresh ingredients. With roots in Chinese cooking, the culinary landscape at P.F. Chang's now stretches across Asia with diverse, culturally inspired recipes including hand-rolled sushi, Vietnamese-style soups and bowls, traditional Chinese dim sum, wok-fired chicken and beef entrées, and family style noodles and rice. All made from scratch every day.
What 73 people are saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
4.4based on recent ratings
4.4
food
4.4
service
4.3
ambience
4.0
value
Noise · Moderate
88% of people would recommend it to a friend
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OT
OpenTable Diner
Grand Rapids
1 review
Dined on March 14, 2020
Overall5food5service5ambience5

Always a good experience!!!

j
vipjeffd
Grand Rapids
17 reviews
Dined on February 22, 2020
Overall4food4service3ambience3

Our server left us waiting for over 5 minutes before he came over to ask for a drink order. Menu’s were brought by the server which is not typical and we did not care for waiting to see the menu. Need to change it back were the host gave you the menu’s. Server was also slow to check back on us throughout our meal.

GG
GonzaloG
Grand Rapids
4 reviews
Dined on February 15, 2020
Overall4food5service3ambience4

We had reservations at 6:00pm but they didn’t get us a table until 6:45pm , they shouldn’t book too many people at the same time and make people wait.

OT
OpenTable Diner
Grand Rapids
1 review
Dined on February 12, 2020
Overall5food5service5ambience5

I had a nice pre-birthday dinner with my family. The waitresses were attentive and cheerful. The food was great. I would highly recommend!

OT
OpenTable Diner
1 review
Dined on January 25, 2020
Overall2food4service3ambience3

We had a 6:00 reservation and didn't get seated until 6:50 so we had to change our movie plans looked very unorganized

EO
EmpressOT
Chicago
3 reviews
Dined on January 25, 2020
Overall3food4service4ambience4

When arrived was told could no find the reservation. So we had to wait while they checked tables. I figure they must have found it at some point as I got my points. We were not offered anything for the hassle.

JR
JosephR
Chicago
2 reviews
Dined on January 24, 2020
Overall5food5service5ambience5

Excellent service, excellent food, and great environment. Prices are a bit high for what you get, but the food is good.

OT
vipOpenTable Diner
Chicago
1 review
Dined on January 19, 2020
Overall1food1service1ambience1

I understand that we are currently in an unprecedented situation and everyone is trying to navigate the new norms, however, my experience with PFChang’s this evening was totally unacceptable. I placed a dinner order at 4:45 pm for a 6:45 pm pick up. When I arrived at 6:45 pm, there was total chaos in the parking lot, with dozens of people waiting in the rain, both in their cars and standing outside, to pick up their food order. The PFChang employees were rude and unhelpful, unable to tell anyone when their order would be ready. Despite numerous attempts to find out the status of my order, no one was able to help. I waited one and a half hours, in the rain,

OT
OpenTable Diner
Grand Rapids
1 review
Dined on January 17, 2020
Overall5food4service5ambience5

Check in was quick and on time. Service was great.

P.F. Chang's - Grand Rapids
Responded on January 18, 2020

Thank you for sharing! We'll be sure to share this with our team! We hope to see you again soon!

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NN
NicNorth
Grand Rapids
17 reviews
Dined on January 3, 2020
Overall5food5service5ambience4

Luncheon with friends of 50+ years. Always special when we gather. Waitress was friendly and attentive, yet not rushing our slow pace of eating and talking.

P.F. Chang's - Grand Rapids
Responded on January 6, 2020

Thank you for letting us be a part of it! We look forward to seeing you again soon!

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OT
OpenTable Diner
Grand Rapids
2 reviews
Dined on December 26, 2019
Overall3food2service4ambience3

The fried chicken was not crisp

P.F. Chang's - Grand Rapids
Responded on January 6, 2020

Thank you for sharing your feedback. We'll be sure to pass this along to our team. If you would like to discuss further, please reach out to us at 480-888-3100. Thanks!

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OT
OpenTable Diner
Grand Rapids
2 reviews
Dined on December 26, 2019
Overall2food4service2ambience2

Our drink order was lost at the bar- so we waited about an hour for drinks- would have expected them to be comped at that point- however they were not. It was an overall unpleasant experience. Too bad because we enjoy their food- but won’t go back.

P.F. Chang's - Grand Rapids
Responded on January 6, 2020

We are sorry to hear about your experience. We will share it with our team. If you would like to discuss your feedback with us further, please reach out to us at 480-888-3100.  Thank you!

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JK
JaneK
1 review
Dined on December 14, 2019
Overall2food3service1ambience1

Miserable experience. Our reservations were for 6:15 for 3 people and we did not get seated until 7pm with no good explanation of why the delay. Open Table should hold these vendors accountable if customers are going to rely on this platform. The table was located beneath a cold draft that they knew was a problem but couldn’t fix so we ate with our coats on and our food was cold within 10 minutes

JR
JosephR
Chicago
3 reviews
Dined on November 30, 2019
Overall4food4service5ambience5

The food and service was very good, but our crab wontons were cold. I ordered crispy honey chicken, but the pieces I received were not crispy, and most of it was breading, very little chicken meat.
The egg rolls were fantastic.

OT
OpenTable Diner
Grand Rapids
1 review
Dined on November 27, 2019
Overall1food1service5ambience4

The food was awful...I will never, ever, ever go there again!

P.F. Chang's - Grand Rapids
Responded on November 30, 2019

We're sorry to hear about your experience and will share this with our team. If you would like to discuss your feedback with us in further detail, please reach out to us at 480-888-3100. Thank you!

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MG
MeganG
Grand Rapids
2 reviews
Dined on November 27, 2019
Overall5food5service5ambience5

We enjoyed a lovely birthday celebration with a delicious lunch and the restaurant was wonderful in helping with the cheesecake we brought in. They even had candles available. It was great!

P.F. Chang's - Grand Rapids
Responded on November 30, 2019

Thanks for sharing this! We’ll make sure to share this with our team! We hope to see you soon!

Report
OT
OpenTable Diner
Chicago
7 reviews
Dined on November 22, 2019
Overall5food5service5ambience5

We had a large group for lunch, and we were taken care of very well. The food was amazing. The service was awesome.

P.F. Chang's - Grand Rapids
Responded on November 25, 2019

Thank you for sharing! We'll be sure to pass this along to our team! We hope to see you again soon!

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OT
OpenTable Diner
1 review
Dined on November 16, 2019
Overall5food5service5ambience5

Food was great. Service was spot on

P.F. Chang's - Grand Rapids
Responded on November 25, 2019

Thank you for sharing! We'll be sure to pass this along to our team! We hope to see you again soon!

Report
NN
NicNorth
Grand Rapids
18 reviews
Dined on November 13, 2019
Overall5food4service5ambience4

We had a very personable and attentive server.

P.F. Chang's - Grand Rapids
Responded on November 25, 2019

Thank you for sharing! We'll be sure to pass this along to our team! We hope to see you again soon!

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OT
OpenTable Diner
1 review
Dined on November 8, 2019
Overall4food4service5ambience4

The best part of our experience was our waiter tonight. Great service!

JS
JohnS
Detroit
12 reviews
Dined on October 25, 2019
Overall5food5service5ambience5

Great food as always, reasonably priced, and great service.

P.F. Chang's - Grand Rapids
Responded on November 1, 2019

Thanks for sharing this! We’ll make sure to share this with our team! We hope to see you soon!

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d
vipdavidd
Grand Rapids
27 reviews
Dined on October 19, 2019
Overall4food4service5ambience5

They were very busy however, the service was okay....our food was on the almost cold side and the broccoli was way way undercooked. Not a great experience

P.F. Chang's - Grand Rapids
Responded on October 23, 2019

We're sorry to hear about your experience and will share this with our team. If you would like to discuss your feedback with us in further detail, please reach out to us at 480-888-3100.  Thank you!

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PM
PeterM
Grand Rapids
5 reviews
Dined on September 14, 2019
Overall5food5service5ambience5

Great food and very nice service. It is fairly quiet even when they are full.

P.F. Chang's - Grand Rapids
Responded on September 17, 2019

Thanks for sharing this! We’ll make sure to share this with our team! We hope to see you soon!

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OT
vipOpenTable Diner
New York Area
2 reviews
Dined on July 26, 2019
Overall2food5service5ambience5

I didn’t like the fact that we made a last minute reservation and when we got there had to wait because there were people in front of us. Instead the option to reserve for that time slot should be booked. We ended up eating at the bar tables so it was fine. But we have a 2 year old son and waiting 15 minutes actually is a big deal bc he could’ve broken down So it’s all good. But just would be better to say those tables are unavailable on open table. Not trying to get anyone in trouble just telling truth

P.F. Chang's - Grand Rapids
Responded on July 27, 2019

Thanks for this feedback. We'll be sure that your comments are shared with our leadership team. We're sorry that this was your experience and hope that you'll be back soon for a better experience. If you would like to discuss your feedback with us in further detail, please reach out to us at 480-888-3100. Thank you!

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OT
OpenTable Diner
New Orleans
3 reviews
Dined on July 19, 2019
Overall3food3service5ambience3

The food was not up to par with previous experiences. And the drinks were so weak, might as well have ordered kool-aid. The service was great.

P.F. Chang's - Grand Rapids
Responded on July 27, 2019

We’re sorry to see your experience wasn’t what we had hoped it would be! We’ll be sure to share this with our team. If you would like to discuss your feedback with us in further detail, please reach out to us at 480-888-3100. Thank you!

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CR
CindyR
Grand Rapids
6 reviews
Dined on July 5, 2019
Overall5food5service5ambience4

The food was great as always! Enjoyed the dinner. Our server was excellent.

P.F. Chang's - Grand Rapids
Responded on July 27, 2019

Thanks! We’ll share this with our team! Hope to see you soon!

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F
vipFoodie22
Grand Rapids
42 reviews
Dined on June 16, 2019
Overall4food4service4ambience3

Good fast Asian food.
For a chain (franchised?) restaurant it stands out as much better than average.

P.F. Chang's - Grand Rapids
Responded on August 7, 2019

Thanks so much! We hope to see you soon!

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OT
OpenTable Diner
Grand Rapids
9 reviews
Dined on June 16, 2019
Overall5food5service5ambience5

Received the usual excellent service together with great food and selection.

T
Tonya
Chicago
2 reviews
Dined on May 23, 2019
Overall4food3service5ambience4

The food was quite good but I wouldn't call it exceptional. The service was outstanding, though.

OT
OpenTable Diner
Charleston
6 reviews
Dined on May 3, 2019
Overall2food2service4ambience4

I got the surf and turf and the Lobster was FRIED! Awful rubbery and I have in 57 years never had fried lobster?
Really disappointed. My wife ordered sweet and sour chicken and clumps of spice not mix well and the breading was soggy, it tasted like soap. Definitely wouldn’t return.
Made the reservation and let them know it was our anniversary. Nothing, no desert for the occasion or even acknowledged.

P.F. Chang's - Grand Rapids
Responded on May 7, 2019

Sorry to see your experience wasn’t what we had hoped it would be! We’ll be sure to share this with our team. If you would like to discuss your feedback with us in further detail, please reach out to us at 480-888-3100.  Thank you!

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KF
KimF
Tampa
1 review
Dined on April 20, 2019
Overall5food5service5ambience5

The food and service was fabulous! I love this place!!

JG
vipJohnG
Grand Rapids
31 reviews
Dined on April 16, 2019
Overall5food5service5ambience4

It was great!

BV
BrianV
Detroit
5 reviews
Dined on April 13, 2019
Overall5food5service5ambience5

Had a great time. Perfect place to celebrate a birthday.

OT
OpenTable Diner
Orlando
1 review
Dined on April 6, 2019
Overall4food4service4ambience5

Tiny bowl of rice on our "family" sized portion/meal.

OT
vipOpenTable Diner
Chicago
18 reviews
Dined on April 5, 2019
Overall3food3service4ambience3

Very Average experience compared to previous visits to P F Chang’s

OT
OpenTable Diner
Grand Rapids
1 review
Dined on March 23, 2019
Overall4food5service5ambience4

love the Singapore Chicken

OT
vipOpenTable Diner
Chicago
9 reviews
Dined on March 10, 2019
Overall5food5service5ambience5

Wife’s Birthday!

CP
vipChristieP
Detroit
14 reviews
Dined on March 7, 2019
Overall3food2service2ambience2

They take call in orders for take out and the server told us that those customers come before in house dining! It took 2 hours for our meal!!!!!

OT
vipOpenTable Diner
Detroit
3 reviews
Dined on February 14, 2019
Overall3food3service3ambience4

We had a reservation but when we arrived they were beind on reservations so we had to wait about 30 minutes. I ordered a mild dish and it was so hot that I couldn't eat it.

B
Billd
Grand Rapids
1 review
Dined on February 14, 2019
Overall2food2service5ambience4

Service Execellent, ambance very good, food subpar

why food subpar?

rice, poor, and taseless

portions, small

taste average to below average...

P.F. Chang's - Grand Rapids
Responded on March 2, 2019

We’re sorry to see your experience wasn’t what we had hoped it would be! We’d love to hear about your visit so we can get it right next time. Could you send us a private note with more information about your visit and contact information and our team will reach out to you. Thanks!

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FAQs

P.F. Chang's - Grand Rapids offers takeout which you can order by calling the restaurant at (616) 447-2060.

P.F. Chang's - Grand Rapids is rated 4.4 stars by 73 OpenTable diners.

Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable. Due to local restrictions, this restaurant may not be accepting reservations at the moment.