P.F. Chang's - Fairfax
They didn’t reserve the table and gave stupid excuses for not giving us the table. I won’t use Opentable to book at P F Chang on weekends
Very nice staff, who actually read open table comments for my mom’s birthday. Would return.
The food is consistently good, and typically the service matches that. This visit was not typical. Our server seemed distracted at best & possibly disinterested. The placement of the tables is so congested that you can’t walk between them without disturbing other diners, or being disturbed by people being seated or leaving. We waited for almost 30 minutes for our appetizer, and our server almost never checked on us. Hopefully this was a one-off type of visit, and not a management change.
Best P.F. Chang in the area.
Reservations don't help when they are overwhelmed. They don't appear to have a process to handle heavy traffic. There are some really great restaurants nearby though!
This is one of my favorite restaurants to go to normally there are no problems however we made the reservations for 630 we’re not seated till 7PM. We were put it at a table where servers and other people kept knocking into my husband while he was trying to eat , The noise level in there was so loud my husband , myself and the server had to shout so we could hear what the other person is saying . Appetizers came out nice and warm except my extra sauce for ribs ( Ice Cold ) at this point I did not send it back because do you remember the food itself was warm and it was getting late. Main meal came out no problems with that. The only thing that our server was quick with is bringing us a check took leftovers home to have next day.
Very good food. Busy and slow kitchen. Server did well though. Need a way to separate the screaming kids from the adults.
I love their food specially their new Vegetarian menu. Our server was excellent!
Had a reservation but still had to wait 20 minutes to be seated. Both host that seated us and server were friendly. I ordered the Shrimp Kung Pao. Its was salty, dry & over cooked. Thank goodness for appetizer of vege egg roll. Because I would have left hungry.
Glad we had a reservation -- shortly after we showed up on an early Saturday evening, the place was packed, with many waiting for a table. We shared the lettuce wraps appetizer, which was excellent! Clearly big enough for two people, about the size of an entrée. My wife had the chicken with broccoli, and I had the orange chicken. Both were very tasty and the portion size was large. I find P.F. Chang's to be reliably good. The service was pleasant and fast. Will definitely go back, and I have done many times before!
Server did it great job but I had to wait almost 40 minutes for a table zero apologies from the host staff and management. At 7:45pm a host said “5 peoples in front of you” what’s that mean? I made a reservation at 7:30pm and check in at 7:20pm. Why do I make a reservation at P.F. Chang’s? If they treat me like as walk-in guest.
We always enjoy dining at this PF location - The food is great. What made our experience exceptional is the quality of service and professionalism of Leon!
Love the food and cocktails at P.F. Chang's. The staff are polite and friendly.
Wonderful service, wonderful food! Nice relaxing meal!
We were not given our first choice entree since the restaurant said they did not have it. Also, we had to ask for silverware.
Even tho we got there at 7:20 for our 7:30 reservation they never checked us in and I believe people who came after us were getting seated before us . We were not seated till 7:45 that 2 after asking them 2-3 times .
We love Chang's! It's Chinese New year, so the service was slow and the wait was long. It was extremely crowded and noisy, but otherwise very good
Great food and service
We were seated a table that went halfway into the hallway of the bathroom... which also leads to the VERY LOUD dishwasher. They shouldn’t have such a large table in that spot.
Good food, good service.
I’m from out of town and was visiting my kids. The food was delicious and the staff were amazing. We had lettuce wraps that were seasoned well and had a little kick to it. Just yummy. Our other dishes included honey shrimp, spicy chicken, and ginger chicken with broccoli. All were delicious. They even have a Gluten Free menu that my daughter ordered off of.
Love the diversity of their menu! Those lettuce cups are divine!!
We came here for New Years Eve dinner and food was great!!!! Of course given the holiday, it was noisy and very busy but quieted down somewhat after 7:30
Nice vegetarian and vegan options. Eggplant dish was really good. Our waitress was great.
Awesome, as usual! The service and food are always on point!
Awful service. Waited 25 mins to be seated past the reservation time. Appetizers took nearly 30 mins. Entress came 2 mins after appetizers. No serving spoons with entrees and we were not given plates. We had to find a manager and complain to get plates. Manager and server never checked up on us after that.
This restaurant prides itself on service but the service level is dictayed by all 20 year old kids which is about all they employ.
all good; unable to accommodate a special seating request as they were full.
Had a great dinner. Be sure to make reservations as it gets crowded quickly, particularly on weekends.
We had a reservation for 7:15pm. We sat for our table at 8pm. Why did I even set an appointment? Initially the hostess told us they were just waiting for people to get up from the tables. They were very busy. There were 2 larger tables that were empty for 30 minutes before people started asking why they were still waiting. I understand that they were super busy. I've been there and done that myself. But, it was not well executed. The host and hostess were fumbling around and didnt seem to have a clear idea of how to help the servers and seat people. I never once saw a manager the entire time to help organize, bus tables, or direct employees. Our server was great. But, they didnt write down our order and ended up forgetting our dumplings appetizer. They also forgot that we said we dont eat meat. We requested for just shrimp and our pad thai ended up having a lot of chicken in it. Overall it was a LOT of time wasted for such an expensive meal that wasnt even made as requested. Also it was weird there was no music playing.
Family dinner for extended family the night after Christmas is a tradition, and we always meet at PF Chang’s!!!
Arrived at 6:55 for 7pm reservation. Seated at 7:36. Ordered at 7:46. Drinks arrived at 7:55. Dinner arrived at 8:31. Dining room had many tables that were empty but stacked with dishes. Nicole the waitress was friendly and helpful and the food came out hot and tasty. No apologies made. No manager in sight anywhere.
Overbooked and understaffed. Had a 630pm reservation and wasn’t seated until 715. Didn’t get food for over another hour after that - only to be told they had run out of serving spoons. Can’t imagine ever going back - unless take out.
We have been going to your restaurant for over 20 years, during the past few times we have really notice a down turn in service and food quality. Some examples
- last several times servers seem untrained in serving standards. We were passed our plates 'family style' from the end of the table.
Server had many tables and did not check in for how meal was going or drink refills
Food quality was middle of the road
Chauncey was an excellent server and the food was yummy! great lunch, thank you!
We had a 5:15 reservation, ordered kids meal which can out great, hot and delicious.
Ordered a small wonton soup which was just okay not hot , warm.
Ordered Signature lo mein with chicken, again warm , not hot, ordered beef and broccoli which we sent back twice for temperature , food from a wok should be steaming hot . This food was warm. Food was tasty but food temperature was off.
Would have enjoyed food more if it was served hot.
Great dumplings and honey walnut shrimp. Long life noodles with prawns beyond salty.
This was the best PF Chang’s I’ve ever eaten. Jessica the server was impeccable and funny and conversant. Enjoyed our evening immensely
Service was terrific. Very attentive to member of our group with allergies. No pressure to hurry or clear the table. We were marking an occasion for several of the members of the group and they allowed us to linger as long as we wanted.
The TV screens at the bar should be larger.