P.F. Chang's - Charlotte

4.2
121 reviews
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$30 and under
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Asian
P.F. Chang's is a restaurant concept that honors the 2,000-year-old Asian tradition of wok cooking and believes in making food from scratch every day in every restaurant. With a Farm to Wok™ food philosophy at its core, P.F. Chang's chefs hand-roll dim sum, hand chop and slice all vegetables and meats, handcraft every sauce and wok-cook each recipe, every day in every restaurant using wholesome, fresh ingredients. With roots in Chinese cooking, the culinary landscape at P.F. Chang's now stretches across Asia with diverse, culturally inspired recipes including hand-rolled sushi, Vietnamese-style soups and bowls, traditional Chinese dim sum, wok-fired chicken and beef entrées, and family style noodles and rice. All made from scratch every day.
What 121 People Are Saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
4.2based on recent ratings
4.3
food
4.1
service
4.1
ambience
4.1
value
Noise · Moderate
87% of people would recommend it to a friend
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OT
Charlotte
2 reviews
Dined 5 days ago
Overall 2food 3service 3ambience 3

The greeter was rude! She put a damper on dinner. The seat I sat in was torn n ripped. I was sat beside a family with 6 kids and they were throwing a bear bedide my table. Not their fault but evaluate your diners. The restaurant was no where near full sp a couple could of been sat in another area. Food was ok..wontons were crisy brown and hard. I can say the Mongolian beef was good. This is NOT the first time I experienced a rude staffer!

P.F. Chang's - Charlotte
Responded a day ago

We're sorry to hear about your experience and will share this with our team. If you would like to discuss your feedback with us in further detail, please reach out to us at 480-888-3100.  Thank you!

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OT
1 review
Dined 6 days ago
Overall 4food 5service 4ambience 2

The food is great as always. It just takes just a bit over an hour to get the food. So if you have plans after dinner you need to go somewhere else.

P.F. Chang's - Charlotte
Responded a day ago

We're sorry to hear about your experience and will share this with our team. If you would like to discuss your feedback with us in further detail, please reach out to us at 480-888-3100.  Thank you!

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OT
Charlotte
7 reviews
Dined 6 days ago
Overall 1food 1service 2ambience 2

Terrible night. Waited 90 minutes for food....

P.F. Chang's - Charlotte
Responded a day ago

We're sorry to hear about your experience and will share this with our team. If you would like to discuss your feedback with us in further detail, please reach out to us at 480-888-3100.  Thank you!

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KT
Tampa
5 reviews
Dined 6 days ago
Overall 3food 3service 3ambience 4

During this visit, the service was slow. The server was pretty nice, but not as attentive as we would have expected. It took a very long time to get our 3 appetizers which came out one at a time. The server explained there was a new sous chef in training when we asked. Our 3 entrees took even longer to come out (50minutes from the time we placed the order.) We received the first 2 entrees and 5 minutes later, the third entree. We only received two of the three rices we ordered, never got the third. The quality of the food was mediocre; the Chang’s Spicy Chicken seemed undercooked. A few tables around us experienced the same issues. One family had to leave after their appetizer and had their entrees packed to go. This is the second visit to this location within a month. The previous dinner wasn’t much better. This is unacceptable for the prices and too many other choices in Charlotte.

TH
Charlotte
19 reviews
Dined on August 10, 2019
Overall 3food 4service 4ambience 3

Fan of PF Chang’s, so it is disappointing to write an average review on this trip. Food was fine, service staff was fine, issue was kitchen was so overwhelmed on Saturday night due to take out volume that it essentially “crashed” the restaurant. This meant long waits for eat-in clients (75 minutes) as well as backing up wait times for those picking up. Staff did the best they could, servers attentive and on-site management was nicely and directly apologetic. That amount of business is a good problem to have short term, but will hurt when customers (dine in and takeout) won’t deal with the aggravation. Wish them well, love the food.

P.F. Chang's - Charlotte
Responded a day ago

We're sorry to hear about your experience and will share this with our team. If you would like to discuss your feedback with us in further detail, please reach out to us at 480-888-3100.  Thank you!

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CW
Western NC
1 review
Dined on August 10, 2019
Overall 3food 4service 3ambience 3

We enjoyed our dinner.
We sat near entrance to kitchen.
Servers where rushing. Felt understaffed.
Part of our food did not come. Sauces for lettuce wraps came out after we where half done eating.

P.F. Chang's - Charlotte
Responded a day ago

We're sorry to hear about your experience and will share this with our team. If you would like to discuss your feedback with us in further detail, please reach out to us at 480-888-3100.  Thank you!

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OT
Charlotte
2 reviews
Dined on August 5, 2019
Overall 5food 5service 4ambience 5

Came in to celebrate my spouse’s birthday. The food was excellent, though the pace of the meal was rather slow. The deal on the Mongolian dumplings were great.

P.F. Chang's - Charlotte
Responded a day ago

Thanks for sharing this! We’ll make sure to share this with our team! We hope to see you soon!

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l
Charlotte
177 reviews
Dined on July 28, 2019
Overall 5food 5service 5ambience 5

Good service and great food!

P.F. Chang's - Charlotte
Responded on July 31, 2019

Thanks for sharing this! We’ll make sure to share this with our team! We hope to see you soon!

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s
1 review
Dined on July 26, 2019
Overall 5food 5service 4ambience 4

Excellent food with generous portions..Atmosphere was moderately noisy but enjoyable.

P.F. Chang's - Charlotte
Responded on July 31, 2019

Thanks for sharing this! We’ll make sure to share this with our team! We hope to see you soon!

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OT
Charlotte
2 reviews
Dined on July 25, 2019
Overall 4food 3service 5ambience 4

It was my birthday. It wasn’t crowded. The server was great! The food forever and came out cold. It was still yummy, we just ate it, I’m sure they would have fixed but we were hungry.

P.F. Chang's - Charlotte
Responded on July 31, 2019

Thanks for sharing this! We’ll make sure to share this with our team! We hope to see you soon!

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M
Charlotte
21 reviews
Dined on July 25, 2019
Overall 3food 3service 3ambience 3

Service was slow, dynamite shrimp lettuce wrap was very disappointed too much butter n heavy:(
Shrimp w lobster sauce was good as usual.

P.F. Chang's - Charlotte
Responded on July 31, 2019

We're sorry to hear about your experience and will share this with our team. If you would like to discuss your feedback with us in further detail, please reach out to us at 480-888-3100.  Thank you!

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SB
New York Area
1 review
Dined on July 24, 2019
Overall 1food 1service 1ambience 1

PF Chang’s is so bad. Horrible service, food, experience, etc

P.F. Chang's - Charlotte
Responded on July 31, 2019

We're sorry to hear about your experience and will share this with our team. If you would like to discuss your feedback with us in further detail, please reach out to us at 480-888-3100.  Thank you!

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OT
Zurich
1 review
Dined on July 20, 2019
Overall 4food 4service 4ambience 4

Good food! We just went for casual late dinner. Friendly staff.

P.F. Chang's - Charlotte
Responded on July 27, 2019

Thanks! We’ll share this with our team! Hope to see you soon!

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OT
Charlotte
1 review
Dined on July 20, 2019
Overall 2food 4service 1ambience 3

Food was great, service was horrible. Waited 35 mins for a drink, after our appetizers arrived and they were ordered at the same time.

P.F. Chang's - Charlotte
Responded on July 27, 2019

We're sorry to hear about your experience and will share this with our team. If you would like to discuss your feedback with us in further detail, please reach out to us at 480-888-3100. Thank you!

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TM
Charlotte
2 reviews
Dined on July 19, 2019
Overall 4food 5service 5ambience 4

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CB
Charlotte
1 review
Dined on July 19, 2019
Overall 1food 3service 3ambience 4

Went for Queens fest week. The waitress didn't know what that was. Also food took forever to receive. got there at 5:45 reservation were at 6 then didn't leave until 8. Also gave us the bill at full price had to send it back to get the Queen's fest rate. Then took forever to get the final check. And get the same value and same food that tastes better at a normal takeout Chinese restaurant. One of the worst experiences I've had at a new restaurant . Won't be back

P.F. Chang's - Charlotte
Responded on July 27, 2019

Thanks for sharing this. We're sorry to see that your visit was not a good one! We'll be sure to share this with our team. If you would like to discuss your feedback with us in further detail, please reach out to us at 480-888-3100. Thank you!

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OT
Charlotte
4 reviews
Dined on July 4, 2019
Overall 2food 3service 1ambience 1

Understaffed hot mess.
Didn’t plan well for a holiday weekend and a 4 dollar entree night.
Every one was complaining and people were walking out without paying. Felt sorry for the bartender.
This place normally good

P.F. Chang's - Charlotte
Responded on July 27, 2019

We’re sorry to see your experience wasn’t what we had hoped it would be! We’ll be sure to share this with our team. If you would like to discuss your feedback with us in further detail, please reach out to us at 480-888-3100. Thank you!

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LB
Charlotte
3 reviews
Dined on July 3, 2019
Overall 5food 5service 5ambience 5

Great service and food.

MD
Charleston
7 reviews
Dined on July 3, 2019
Overall 5food 5service 5ambience 5

One of the best PF Chang’s around. Always a great time when we visit Charlotte. We travelled to Charlotte today to only visit PF Chang’s. Great food !! Great service !!! Very organized. Thanks for making our lunch birthday celebration a success.

P.F. Chang's - Charlotte
Responded on July 27, 2019

Thanks for sharing this! We’ll make sure to share this with our team! We hope to see you soon!

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d
Raleigh
33 reviews
Dined on June 22, 2019
Overall 3food 4service 4ambience 3

There were storms earlier in the evening that caused power outages nearby, so the restaurant was packed. However, I had a reservation. I was told that we would have to wait about 30 minutes. This is the second time that I have had a reservation at P.F. Chang's and have been told I would have to wait. When I arrived for my previous reservation a few weeks prior, the wait was about 45 minutes. I don't understand the point of making a reservation when they are not honored. I understand that sometimes things happen, but people with reservations should get priority over those without, regardless of how long they have been waiting.

R
Charlotte
28 reviews
Dined on June 22, 2019
Overall 5food 5service 5ambience 4

The staff at PF Chang’s was dealing with the effects of a power outage in the area due to heavy thunderstorms. We had reservations for 6:30 but due the heavy volume of takeout and drop in customers, we did not get seated until 7:10. The staff was very up front in telling us this and also told us when we were seated that it would be about 45 minutes to get our food. We had an excellent waiter who saw that we had our drinks and soup in good time. He did an excellent job in taking care of all of his customers.

RP
Charlotte
2 reviews
Dined on June 5, 2019
Overall 4food 5service 4ambience 3

Great food, always. Food coming out of the kitchen was extremely slow.

RR
Charlotte
1 review
Dined on June 5, 2019
Overall 5food 4service 5ambience 5

Excellent service and food. Only complaint is the garlic noodles were not hot.

OT
Charleston
4 reviews
Dined on June 1, 2019
Overall 5food 5service 5ambience 4

Great meal. Are server was amazing. She was so friendly and attentive. It was a wonderful experience

OT
Los Angeles
1 review
Dined on May 31, 2019
Overall 5food 5service 5ambience 5

I am from Pennsylvania and in Charlotte visiting my daughter and her family.

C
Charlotte
5 reviews
Dined on May 15, 2019
Overall 5food 4service 5ambience 5

Great place to celebrate my birthday! Enjoyed the Mongolian potstickers appetizer, shrimp tempura sushi and a Mojito. Delicious birthday dessert choices.

OT
Charlotte
1 review
Dined on May 12, 2019
Overall 4food 4service 3ambience 4

Extremely slow service and inattentive waiter. Waited for a fork for over 10 minutes. Half of our dessert arrived and then over 30 minutes later the feast arrived.

CA
Philadelphia
3 reviews
Dined on May 11, 2019
Overall 3food 3service 4ambience 3

They were definitely not prepared for a Saturday night, we had a reservation for 8:15 and were told there would be a wait for table or we could sit at a table in bar area so that’s what we chose to do. Our lettuce wraps came with shreds of lettuce but server said he couldn’t find any better in back even though we saw them bring great looking ones to the table next to us 10 mins later. It wasn’t their best night all the food was below their usual average tonight...

OT
Baltimore
1 review
Dined on May 11, 2019
Overall 1food 1service 1ambience 1

Never got to eat, have reservations but waited 45 minutes before walking out.

P.F. Chang's - Charlotte
Responded on May 15, 2019

We're sorry to see this. If you would like to discuss your feedback with us in further detail, please reach out to us at 480-888-3100. Thank you!

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OT
Charlotte
1 review
Dined on May 11, 2019
Overall 1food 1service 1ambience 1

We went to celebrate a birthday and waited 1 1/2 hours and still did not receive our meals. When we asked for an update, we were told it would be another 20 mins....we asked for our check (for the appetizers) and then we left. Completely ruined my birthday dinner. I felt bad for the people waiting to be seated because they had no idea what they were in for! It would take me a long time to return...if ever.

P.F. Chang's - Charlotte
Responded on May 19, 2019

Thanks for this feedback. We'll be sure that your comments are shared with our leadership team. We're sorry that this was your experience and hope that you'll be back soon for a better experience. If you would like to discuss your feedback with us in further detail, please reach out to us at 480-888-3100. Thank you!

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j
Charlotte
4 reviews
Dined on May 10, 2019
Overall 4food 3service 5ambience 4

Been a while since I’ve been to PF Chang’s. Food was good, but menu has changed a lot. Some of my favorite dishes are gone.

OT
Charlotte
1 review
Dined on May 4, 2019
Overall 5food 5service 5ambience 3

I have a milk allergy and they were extremely accommodating. So much so that they literally brought out a printed menu that had everything that did not contain milk on their menu!

OT
Charlotte
1 review
Dined on April 21, 2019
Overall 5food 5service 5ambience 5

Zach was great. 10 people and experience was great.

OT
Charlotte
1 review
Dined on April 19, 2019
Overall 5food 5service 5ambience 5

Everything was great....

OT
Charlotte
2 reviews
Dined on April 12, 2019
Overall 4food 4service 4ambience 4

Overall very pleasant experience!

OT
Charleston
26 reviews
Dined on April 9, 2019
Overall 5food 5service 5ambience 5

PF Chang’s is always great. The executive chef prepared a hot sauce for our entree.

O
Richmond
5 reviews
Dined on March 30, 2019
Overall 1food 1service 2ambience 2

I would not recommend

P.F. Chang's - Charlotte
Responded on April 2, 2019

We’re sorry to see your experience wasn’t what we had hoped it would be! We’d love to hear about your visit so we can get it right next time. Could you send us a private note with more information about your visit and contact information and our team will reach out to you. Thanks!

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F
Charlotte
7 reviews
Dined on March 30, 2019
Overall 2food 3service 1ambience 3

Restaurant hostess (who was less than pleasant) had not checked open table reservation in nearly two jours - told us to wait 45 min. We opted to eat at the bar. Bartender staff was pleasant - gave us comp drinks. Food was way too slow coming out. Would avoid this place on the weekends.

P.F. Chang's - Charlotte
Responded on April 2, 2019

We’re sorry to see your experience wasn’t what we had hoped it would be! We’d love to hear about your visit so we can get it right next time. Could you send us a private note with more information about your visit and contact information and our team will reach out to you. Thanks!

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MS
Charlotte
4 reviews
Dined on March 26, 2019
Overall 4food 5service 5ambience 4

Reservation was for 6:30. Arrived 6:25. Didn’t get seated until 6:40. Greeter appeared overly distracted and confused. Did not exhibit a welcoming demeanor at all. Server, on the other hand, was excellent and food was great and as expected from menu description.

P.F. Chang's - Charlotte
Responded on April 2, 2019

We’re sorry to see your experience wasn’t what we had hoped it would be! We’d love to hear about your visit so we can get it right next time. Could you send us a private note with more information about your visit and contact information and our team will reach out to you. Thanks!

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JE
Charlotte
30 reviews
Dined on March 24, 2019
Overall 5food 4service 5ambience 3

My husband and I usually find PF Chang’s dishes to be too salty, but we went there on a Sunday in the afternoon, which was a great time to go...not very crowded. My husband ordered sautéed vegetables and rice and I got the Street noodles with tofu and shrimp instead of chicken. Both dishes were fresh and not overly salted. We ordered the sautéed brussel sprouts and they were delicious! My kids always finish their kids meals...honey chicken and lo mein with fruit or veg on the side. Kids meals come with ice cream! The pineapple/coconut ice cream was really creamy. Our waitress was also awesome and really accommodating! Overall it was a terrific Sunday meal!

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